My business, the nonprofit organization Uncommon Good, has been using the services of esystems…read moresince 2013. I give Esystems the highest possible recommendation for competency and honesty. The founder, Elmer "Rich" Richardson, and his business partner, Ron Rusk, are an indispensable part of our business, giving us the peace of mind that comes from knowing that we have a secure and well-functioning internet system.
In 2013 Uncommon Good made the transition from a small three room space to a new 2,500 square foot office. Prior to the move we had been using an internet system suitable for a home office. With our move and growth in size, we needed to convert to a professional system with greater capacity and security. The transition was complicated for us by the fact that our new office was a first-of-its-kind-in-the-world green building. While this was wonderful, it also presented unique challenges for creating an internet system that would work in the unconventional structure. An additional complication is that my staff ranges in age from people in their twenties to those in their sixties, and from those who are adept with technology to those who know almost nothing about it. Lastly, we needed a system that would work for the daily professional needs of the staff, and also would be used by the high school students we counsel, without compromising office security or confidentiality.
The Esystems founder, Elmer "Rich" Richardson, along with his business partner, Ron Rusk, designed a system that worked beautifully for us. They installed the system, trained us all to use it optimally, and have been our consultants ever since that time.
As part of being our technical advisors, Rich and Ron have suggested improvements and upgrades to our system and equipment that I would never have known about otherwise, but that have proved to be wonderful helps for improving our work efficiency and capacity. Knowing that we are a nonprofit organization that serves low-income children and families, they also have been sensitive to our costs, and have at times given us spare equipment or parts, even free of charge or at a significantly reduced rate.
On a personal note, as the Executive Director of Uncommon Good, I work long hours, often in the evenings and on weekends. When I have a technical problem at an inconvenient time, such as Sunday evening, Rich has always been available by text to guide me through it. He knows how to explain even the most technical jargon in a way that I can comprehend.
On the occasions when we have had blackouts or other technological emergencies, Rich has always been prompt in coming to our aid. In addition, he is quick to answer our questions about the handling of any suspicious emails, and keep us informed about computer viruses that are circulating. I can say with confidence that Esystems 24/7 security and disaster recovery management has significantly reduced threats to our data.
In addition to managing our internet access, Rich and Ron have given us invaluable assistance in upgrading our computers and our business software, ensuring that we have reliable, quality equipment and software to keep our organization current and competitive.
Lastly, I would like to note that it has been a great pleasure getting to know Rich and Ron. They are gracious, kind, honest, intelligent, and perfectly lovely human beings with whom it is a pleasure to work. They truly are a blessing to our organization and our mission.
