As a lifelong Android user, I started my new phone journey back on 8/13/2025, as I had it for 6 years. When I walked in Chris helped me and although he certainly was not warm and fuzzy, I felt like he recognized he was coming across condescending and rude, so he seemed to have changed his mood. I had to go back to the store on 8/23 since the new Android phone I had just purchased was acting up. I asked if I could just change it to an iPhone, since that was what the majority of my family used and I was still within the 14-day return policy. I was told by Efrain, that he couldn't help me with the issues I was sharing with him but I could just YouTube it and that I couldn't switch to an iPhone. As I continued to experience issues, I decided on 8/30/25 to go to another Spectrum location hoping someone there could assist me better. Not the case, actually extremely HORRIBLE experience, which I have already reported a Yelp review on separately. That said, I returned to the Ontario branch and found myself in the hands of Joseph and Linda, who were ABSOLUTELY heaven sent. Once Joseph listened to my entire journey, he immediately got me into a new iPhone without question. Linda jumped in and helped when necessary and together the two of them completely changed the terrible and negative experience I had on Spectrum. Leadership really needs to look at these two individuals and use them to cross train Efrain and Chris on customer centric behaviors. And if the locations are tied together, the manager at the Corona store needs to be severely retrained as well. If you can't be passionate, helpful, and recognize that it takes a servant heart to help customers then perhaps it's not the job for you. It clearly is the job for Joseph and Linda. I felt the care towards me immediately from them. I didn't have to go into every little detail of my experience over the course of two to three weeks with the previous agents, they got it immediately BUT still took the time to listen and make me feel heard. This alone made all the difference and I greatly appreciate it from both of them. read more

Worst experience ever! First of all I work from home and told them I needed service same day. Said they wouldn't escalate my request because nobody would answer anyways. Second they said they can send a technician 3 days later for my location... I told them I cannot miss any more work so they gave me a temporary fix. Went to set that up and it did not work and made me miss even more work. Rude customer service even with a manager involved! avoid this location at all cost !!! they just tell you what you want to hear & they gave us a "temporary fix" to shut us up and leave THAT DID NOT WORK! Efrin helped us and I will be coming back to return this useless equipment. read more

Horrible customer service. 1 person at 12:00 to service 5 people. Screamed at as I entered the building to sign in on the tablet. Horrible processes . Took 20 minutes to drop off boxes read more

customer service was poor. I was interested in getting a cable package and the salesman did not seem interested, and gave confusing information. Salesmen are there to provide help and information and this employee did the exact opposite, i am not happy! read more

Highest prices and could care less. JIM from customer service online was a dick and didn't make any attempt to give a crap! This company sucks but has the conglomerate of business, so they don't care. Horrible company. read more

I called your customer service and I believe South Carolina spoke to a wonderful gentleman by the name of Steve he was amazing. He went the extra mile to assist me as a senior that's much appreciated. He listened, he heard what I had to say, which isn't often with seniors what an awesome employee. You are blessed to have him thank you. read more

Horrible experience with Spectrum cancellation policy and deceptive practices. Zero Stars is what they DESERVE!!!!! I had a very frustrating experience trying to cancel Spectrum service today. First the live chat has the option to downgrade/cancel services but told me I had to wait 5-10 min for a live agent who told me I could not do that with chat and had to call 1-800 number. When I called and was on hold for 4 minutes, the rep immediately told me after verification that I had to be connected to the "disconnect team". OK....here we go with the run around to several departments (tactic to get me frustrated and just hang up the phone. I don't care...I will wait many hours...I want to disconnect service)!!! Next, after reviewing my account, I was told if I disconnect my service today (10/05), there will be no credit or refund even though the services will be cancelled today because it's a "monthly service" and in their terms and agreement they explain this unless you live in New York or Maine. I explained that I've never heard of a policy like this with other cable service providers, and I was upset that I would be paying for a service I'm no longer using. The agent advised me to call back on 10/30 or 10/31 to disconnect or downgrade services. I know that scheme...hopefully you will forget because the date to call back is so far away and then got you for another 30 days. The whole situation feels like a scheme to keep customers paying for a service they don't want. This has me seriously considering canceling all Spectrum services, both business and residential. I've never experienced this kind of tangled, opaque process with other cable/internet service providers. It's a clear rip-off in my opinion. I'm scheduled to call back on October 30 to complete the cancellation; if I don't, they'll keep charging another month. It feels like they thrive on customers forgetting to call. Note: I'm sharing this to warn others about the potential for misleading cancellation practices and charges. Ask about this upfront when considering them as your provider. We are currently paying $362.99 for cable (no premium channels: 165 channels), 1Gig internet which we never get that speed, and landline phone. Spectrum UPFRONT: Be clear and transparent about your cancellation process, offer fair proration or credit the account for unused service. That is a business that is "customer satisfaction driven" versus what you are now!!!!!!!!! read more

Your customer service representative Efren was great. He said I was on an old plan, nobody told me before, and I was paying $365 per month. He got me a new plan for $199 and I still have my favorite channels too! THANK YOU EFREN!!!!!! read more

Horrible customer service. Five people standing around doing absolutely nothing. After about 10 minutes did you sign in? What a complete waste. read more

I did one star because Yelp will not allow me to do zero. This is a terrible store with dishonest employees. . My boyfriend and I went in person to add a line , to our mobile account. We currently have Spectrum Mobile and Spectrum Internet. We were assured that tomorrow, we would be able to purchase a new phone, add a line , and have our account stay in good standing. Tell me why, then , that we paid our bill and the representative assured us that we are current... only to go home and to find out he lied? And he overpaid the internet bill? And did not pay our mobile ? Screw this location and their dishonest business practices . I am on the phone with a representative but this is a place to AVOID LIKE THE PLAGUE! Do not go here. read more

Spectrum - Christopher Rey: thief and a liar , horrible employee - Television Service Providers Near Me - Ontario, California

Very unprofessional. No one knows what to do. Pmts making on time each month and you get another statement right after 2-3 days. I called and discussed about it. No one care. What kind of business they run????? read more

Called today over them ever changing our channel lineup the service rep was so friendly and very helpful always a pleasant experience when you call read more

Told by sales rep that I could buy a phone and return it within 2 weeks. Tried to first take my device and make me pay full price for a new one as an "even exchange". Was forced to cancel my like to get the refund for the device I bought (which was brand new only used once for my mom to know she didn't like it). Even with a full return I was charged $50 for restocking fee . read more

Lady wouldn't renew my phone because "we close in 30 minutes we don't have time" middle aged larger Hispanic woman. I got my kids in the car and drove over to be turned away. read more

First off, I want to thank Linda Pina for her exceptional customer service when I came in Wednesday night. I had a terrible experience with Verizon and after 9 years with them, Linda was able to show me why I should make the switch and I did. Not only did Linda save me money, she took her time and made my new deal work and also took a look into my current services and found ways to save me money there as well. Thank you Linda and spectrum for helping me and making me into a long term spectrum customer! read more

Worst experience ever, picking up my equipment and rep by the name of Christopher has clearly an issue after waiting long period of time he finally calls me up and does nothing but give attitude. Guy should absolutely find a different career path if he doesn't like his job.. read more

Jessica was great , 10/10 please ask for next to the guy with the braids !!! If she's not here get assistance from him cause he's amazing .

Jessica was so HELPFUL!!! And full of energy. Her customer service is 100/10. Everything went smooth. Thank you Jessica

Spectrum: Spectrum Internet has been charging me for 300mbps at $84.99 a month but every employee there has confirmed with me that I'm only receiving 100mbps. I have spoken with every department who confirms that I am not receiving the services I am paying for, which is a difference of $54.99 a month. Spectrum is stating they can only offer me a $10.00 credit because I should have known. I should know what 300mbps acts like or what kind of service that is even though I am just a normal person. How would I know? They are unwilling to help in ANY way. I spent over 3 hours on the phone with them. After 8 years, I will absolutely be going with another service. This is horrid customer service and a class action lawsuit waiting to happen. read more

Linda was so helpful when I was having issues transferring my iCloud to a newer phone. Great customer service.

I tried to payoff my phone so I would have a payment. I tried 5 different Debit/Credit Cards. Charter SCREWD up EVERY account, even after I called the card services BEFORE attempting to make the payment. Even though there is thousands of available credit. Now, after 5 days if tying, and 5 different card, I have 5 LOCKED cards, amounting to $3000 tied up and I am unable to use. Customer Service says OH WELL. They won't take cash at their stores and they are no help. I am CANCELLING my service. You should probably cancel or NOT go to their service. They ARE NOT A GOOD COMPANY read more

Terrible customer service I put my name and they never called me I been waiting for over an hour but they better off goofing around with their coworkers read more

No wait time for a representative at the store. Fast and friendly. Excellent customer service

Worse company ever. I got two phones and they will increase my payments every month. Customer representatives are the worse in this company! Do not even think about getting phone service with this company! read more

From over charging to not caring that your on lunch trying to just pick up damn equipment that I have to install myself anyways lol ... was our only option or else we would've gotten Verizon ! read more

Spectrum - Television Service Providers Near Me - Ontario, California

Walked in half an hour before closing. Store was empty. Person in the front directed me to a rep. All wear wearing masks. I was returning a modem after cancelling service. Super easy and fast. One star docked because location is inconvenient; it is inside a mall. read more

The worst mobile and cable service that has ever been used!!! You just can't get rid of them! I have paid at least 300$ of hidden fees that are never even discussed. The service itself is the worst! Horrible horrible customer service !!!! read more

RUDE customer service. Just want to do an internet installation, called customer service four times, wasted 2 hours and still cannot have my internet. I just want the cheapest plan and the first representative told me it's 60 dollars, second told me it's 80 dollars, third told me it's 49.99. I said Ok, please have your professional come to my home and install it for me. Made appointment, waited for whole day, no one came. Call to customer service again and the person told me the appointment has been canceled. Since in my area spectrum is the only option for internet, I went to this local store trying to install internet. and the guy told me, he can not do anything, if I want to install internet the only way is to call customer service. read more

i don't understand how they only have 1 person working & then their kiosk does not accept cash payments!. then only 1 register accepts payments because the other guy does not have authorization to take cash, what kind of bull shit is that. my ass sat close to 1 hour waiting for the guy to finish with the customers and his ass was working so slow. this is horrible! read more

As per usual, spectrum has the absolute crap of what you would call service. My cat buries things smarter than that money grabbing company. There is never a week that goes by without at least 2 day of failed internet service, claims of 400 mbs are bogus, the service reps are poorly trained, never have the same story, always an excuse one reason or another, blames the customer for the problems, charges outrageous prices for service you would expect in a 3rd world country. I can NOT wait till another provider opens in my area, as well as my neighbors. Crap service, crap attitudes. Crap Company. read more

You guys can improve ur shitty ass wifi that doesn't work for jack shit atnt way better spectrum always having a "power outage" with the wifi they can't compete they are shit I don't recommend this shit show of internet!!!!! read more

The customer service technician was very helpful and explained my account details throughly. The only issue it they are located in the mall and of course parking is not the best. The location they have in the mall is great. I was in and out. read more

I love their service and internet! Great quality and value for the money. Don't go into the store if you don't have to. They can be busy and pretty rude. read more

Directly across from Rain Forrest Cafe. Dropped off my equipment with easy. Friendly helpful staff. read more

It's in the mall across from Rainforest cafe. Don't park on the opposite site like me. I went on on a Friday about 5pm. There was no done in the store and lots of employees. It was clean but the employee that helped me had no mask on. The equipment me had ordered wasn't showing on the screen. The guy asked me what I needed exactly and he got what I needed without a hassle. In and out in 5 minutes. read more

Quality service from Spectrum I'm internet and mobile user, Chris was outstanding and very kind and patient. Most offer high costs and hidden fees, I'm confident I'll be happy with the service. read more

This place is HORRIBLE. Customer service is extremely awful. When you come, do NOT speak with Christopher. His attitude is very passive aggressive and he is not well trained in answering questions asked by the customers. When you do ask questions, he tries to make you feel incompetent. I do not recommend giving this place your time, energy, or money.! If I could give 0 stars I would. read more

Giving one store because they were open. Beyond that, they have zero customer service. One employee and a store full of customers waiting 45 minutes and still have people ahead of me read more

Awful internet. It goes out every night at 11:30 PM, we've called technicians and checked everything and run every diagnostic you can imagine and the Internet still sucks read more

Came in to pick up the equipment and the staff did not want to provide me equipment because they didn't service my area. I had to drive all the way to Rancho Cucamonga because I guess my city is in service by them. It is so stupid I called customer service they said they should have equipment for my area. Super disappointed with the quality of service never using Spectrum again don't come to the store. The rep who helped me have some serious hygiene issues. It smelled like a public restroom at a football game read more