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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Rosabell M.

    Had a great experience going into this spectrum store. Johan was very nice and helpful. Had to turn in some extra device boxes I had and he took care of us quick and was very kind. Excellent customer service, the store was clean and organized, overall great experience!

    The guy name is John Saiz  Super friendly and professionally take care of my problem very quick thank you so much.

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    29 days ago

    Helpful 0
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    2 days ago

    my mama said if you have nothing better to say then say nothing! N O T H I N G worth saying!

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    1 month ago

    Helpful 0
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    2 months ago

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    9 months ago

    Helpful 2
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    6 months ago

    Helpful 2
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    5 months ago

    Crappiest internet around. Constant outages, for 24 hours at a time, and no credits. Customer service is an absolute joke all around.

    Helpful 1
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    3 months ago

    Helpful 0
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    11 months ago

    Helpful 0
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    6 months ago

    Helpful 1
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    3 months ago

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    6 months ago

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    3 months ago

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    4 months ago

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    5 months ago

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    10 months ago

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    10 months ago

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    9 months ago

    Long waiting time I was just dropping the equipment and I have to wait long long time

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    1 year ago

    Helpful 1
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    2 years ago

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    6 months ago

    Helpful 1
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    1 year ago

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    1 year ago

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    Photo of Anne M.
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    11 months ago

    What a great experience. Customer Service was very helpful. I'm very impressed with the savings.

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    2 years ago

    Helpful 2
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    11 months ago

    Helpful 1
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    2 years ago

    Helpful 3
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    1 year ago

    Helpful 1
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    2 years ago

    Spectrum throttles the internet speeds. Over sold the bandwidth. Places blame on the consumer.

    Helpful 3
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    4 years ago

    Helpful 1
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    2 years ago

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    2 years ago

    Helpful 3
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    3 years ago

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    11 months ago

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    2 years ago

    Seriously understaffed. Staff are friendly. Suggestions: For equipment drop offs, they should get service first.

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    2 years ago

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    4 years ago

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    3 years ago

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    Photo of Johnny V.
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    3 years ago

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    1 year ago

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    Page 1 of 3

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Came into the Rancho location and was helped by Sarah.

    Mentioned in 2 reviews

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    Charter Communications

    Charter Communications

    1.4
    (192 reviews)

    EXTREMELY PRIMITIVE, SUB-PAR PRODUCT! This is coming from a former employee so listen close. I left…read moreCharter in 2007 in good standing and hold no grudges. With all due respect to the many fine professionals this company employs. The facts are as follows: 1- The boxes are the exact same equipment that I installed & serviced in 2007 and NO ADVANCEMENTS HAVE BEEN MADE. 2- The interactive so called features are feeble & pathetic. 3- YES the DVR still incorporates a "copy to VCR" function. The recording space is roughly one third of that offered by Direct TV and Verizon for example. 4- The WIFI is unreliable as well. 5- Ironically Charter is only a few bucks cheaper than their competitors while their product is years behind. 6- AND last but not least Charter does not even offer NBA TV, LEAGUE PASS OR ANY SPORTS PACKAGES WHATSOEVER. SPECTRUM? Don't make me laugh. You could at least give your customers the option! What a shame Charter Communications. You have a lot of nerve. No wonder you have so many 1 star reviews. Charter your reviews don't lie. PATHETIC! Never again! Here's the breakdown: Cost: 2/5, Technology & Interactive Features: 1/5, Dependability: 3/5, Packages & Channel line up: 1/5. OVERALL RATING: 2 Stars **

    I live in West Covina and I am very interested in our city government. Thankfully channel 3 carries…read morethe council meetings. That was until we turned in spectrum recorder. Spectrum says because we don't have that (saving us $15 a month) we get the feed from Norwalk and because of this we get Norwalk as our local station. What sense does that make. Their response was basically if you want local West Covina because that's where you live get the box back and you can access your city's feed. So pretty much screw you customers, we don't care. With all the technology there is and with all the money spectrum gets from its customers you mean to tell me there is no way to provide this basic service to customers.

    Spectrum - isps - Updated July 2026

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