I actually live in Upland, but after having such a poor experience at a Verizon store closer to home, I decided to make the drive to the Verizon at Victoria Gardens. We had been to this location before and had a wonderful experience, and once again, they did not disappoint. This particular visit, however, I have to recognize an amazing young man named Jason. I can honestly say I have rarely experienced this level of customer service. Jason was incredibly kind, patient, knowledgeable, and professional. We came in with a very complicated situation involving multiple phones and moving lines from one business account to another. After spending time trying to work through everything with Verizon's 800 number, it had become so confusing and frustrating that we were seriously considering giving up and moving to another carrier--which we really did not want to do because we've been happy with Verizon. Jason stepped in and patiently walked us through the entire process. It took several hours to get everything straightened out, and he never once made us feel rushed or like we were an inconvenience. He remained patient, professional, and genuinely kind the entire time. Without his help, I truly don't think we would have been able to get everything figured out. Jason was exceptional. We were told he primarily works at the Eastvale location, and we will gladly make the drive there the next time we need help with our phones or Verizon service. That is how much of an impression he made on us. If you have the opportunity to work with Jason, ask for him. Outstanding customer service like this is becoming increasingly rare, and Verizon is fortunate to have someone who represents the company so well. Thank you, Jason, for taking such good care of us--and Verizon, give this young man a raise! He deserves it! read more

Made an appt to open an new line and upgrade my devices. I was told I needed to connect with corporate via a phone number they provided to release my lines, okay understood. I was having trouble understanding what exactly the automated line was asking for. I went to ask for assistance and there was a short, bald man who's attention I got. He quickly prompted me for my phone, dialed the # for me and walked away. Needless to say I felt completely dismissed. Granted, I understand they were busy at the moment, & still I am also a customer who made an appointment. Adriel originally was going to help me and my family and was checking in with us, however only AFTER we were able to connect with corporate. I appreciate him checking in, however at that point I was already getting assistance on the phone. The lady on the corporate line, once I finally connected was x10 more helpful. Never coming here again. I should have checked the ratings on the store before I made an appointment so that is my fault. Will be upgrading my devices at a different location. read more

Horrible customer service. The young lady that greeted me was very nice, she had excellent customer service skills. The sale guy was horrible. I wanted 1 phone, pay and leave but unfortunately he could not understand that. read more

Store manager working frustrating Friday at a busy mall, is a godsend. I was incredibly frustrated with another corporate store as well as the Apple Store that could not get my SIM card to work. Overwhelmed with the day and without being with a phone as needed for emergencies, this angel didn't care about the time of closing and asked me how she could help me. As she clearly saw I had enough. That store manager helped a couple people that same evening even that are also overwhelmed. When Cell phones become our main hub of communication, we depend on them kind of like a life line. Sometimes just brings you good people when you're having about enough. Thank you to this store for helping an overwhelmed Sister and helping her stay in touch with the family! read more

I recommend the business not this store in particular. I have a business account with Verizon. No issues with the Verizon service. But this particular store is the worse. DO NOT GO HERE. Every time I have come here I have been waiting for a long time, appt or not. This most recent time, (today) took the cake. I was told I was next and waited for over 1:20+ minutes. Never told the could contact me by message until I was frustrated and done. The same excuse for their service is people called off, ( don't believe it). Unfortunately for them there is a T-Mobile store over two shops. They lost a large plan just due to the store service. Verizon stores needs to make the process faster. It's not complicated. Other stores do it. If you look at the help scores, it says it all. You have been warned! read more

I just left this store not willing to switch services to them . I wouldn't recommend this store at all I was waiting for over 30 mins and no one helped me & mind you the store wasn't even busy . 5 associates were walking around socializing with each other . So disappointing. Do better store manager and associates. read more

I want to Victoria Garden location From the beginning of the process, there were repeated issues during the transfer of my lines to Verizon. I was required to visit the store multiple times due to problems with your credit check system. Each visit lasted approximately 3-4 hours, often with my children present, resulting in significant inconvenience and loss of time. After finally completing the transfer and purchasing new devices, I immediately began experiencing service issues. One of my lines has been consistently unreliable and frequently non-functional. I was repeatedly told that the issue was due to being "stuck in porting" between Verizon and T-Mobile and advised to turn my phone on and off, which did not resolve the issue. Despite multiple attempts to resolve this--including spending an entire day in-store from 10:00 AM to 7:00 PM--the problem remains unresolved. During this time, the level of service I received was extremely poor, and I was even disconnected during a call with customer service. I visited Apple for a diagnostic check. I was informed that my device is functioning properly, and the issue is related to Verizon's service. The diagnostic results indicate that one of my lines has been out of service approximately 76% of the time over the past two weeks. read more

I have been with Verizon for 19 years. I did a promotion where the reimburse me for phones I pay off and add a new line. It has been 4 months and 9 phone calls later. I get a different story every single time. I still have not received my reimbursement. They are a joke. No customer service read more

I would not recommend coming to this store there were 5 or 6 worker not doing anything and not willing to help u and the store is not even packed read more

do not come here they want to tell you anything you want to hear to tie you into an account so they can get commission and the cant help you with shit when you have concerns. read more

Manager Ryan and Lluvia the added a line on my account just to get commission. I never agree to it. And the bias is manager is rude calling me a lier out loud cuz I confronted them. read more

Excellent customer service provided by Julio 'July' Martinez. He was very patient, helpful, and knowledgeable, and took the time to handle all of my issues and answer every question I had. Julio made the entire experience smooth and stress-free. I truly appreciate his professionalism and dedication--highly recommend asking for him! read more

Pretty useless customer service. They sold us two new iPhones and an Apple Watch refused to have it delivered to the store due to liability - they said. UPS tried to deliver while we were at work and shipped the phones and watch back to a warehouse. They told us they couldn't resend what we paid for and should ask for a refund over the phone - because they can't do that. Spent 1.5 hours on a phone where they said they'd try to reroute and resend to no avail. Only offered a refund and told us to go buy them again and pay for the taxes all over again. We are leaving Verizon after this experience. read more

I was there on Saturday just to activate my SIM card to my pre-existing phone that I've had for years. Was there for a whole two hours. with me being the only person in the store for a good chunk of it the manager and associates were just chitchatting while I was on hold for over 30 minutes with the tech-support. Nobody really checked on me until I flagged somebody down and even when I did all they recommended was I get a new phone. I ended up leaving with no resolution and my phone still not working. Been with Verizon for three years and I'm switching to somebody else who is actually competent. Thanks for wasting my time. read more

Be careful at this store! Michael added three phone lines onto my account without my knowledge. He also changed my account information including my email address, phone access number and PIN number so that neither Verizon or I can get into my account. I have been trying to fix this for an entire day and keep getting the same answer...sorry we can't access your account. The only phone number now on file is not one of mine. Wouldn't be posting online but talking to anyone that can help at Verizon is impossible. read more

horrible customer service i been with verizon over 10 years whenever i upgrade my phone im able to take my phone home to swap everything to the new one and this time around they said i have to do in store all rushed and i cant transfer anything and on top of that the guy was "upgrading" me to a nee plan but now i have to pay more and lose some perks!! what a horrible customer service!!!!! read more

LLUVIA MORENO lied to me i got new phone for my business account which is a new line so it comes with a free phone I have 18 lines so I would know she said yes it does and I said add basic line which for business is 30-40 monthly . She said I'll add it on to your account and add basic internet I signed tablet and said it will be free phone and $35 monthly on your bill. I left and looked on Buisness account online and it added 126 to my bill. Don't trust her she's just preying on people thinking they won't check. Just so she can get commission read more

Verizon - Mobile Phones Near Me - Rancho Cucamonga, California

Went in to pick up an order we were told would be ready, asked the guy, don't know his name don't care at this point and he was an a**hole to say the least. I couldn't get a word out trying to talk to him or explain to him our situation etc. he kept cutting me off and saying well I can't help you because we only have one order ready for pick up etc. he didn't bother to ask name, order number or anything. Just completely disregarded me and our issue, walked away while I was talking. Just honestly the worse customer service I have seen from anyone in I don't know how long. Around 7pm on November 2 2023. He made us want to cancel our orders completely. read more

I went in to pay my bill and was greeted by the manager Eric. I was going to the gym immediately after leaving and he introduced me to America. She showed me a number of wireless headphones which I was desperately in need of. She was able to assess my needs and assisted me in choosing the option that was best for me. I appreciated having a genuine interaction and conversation. I will definitely be returning to this specific store. Eric has a great team and it is shown by his leadership! read more

SHADY AF. I'm only leaving one star because I HAVE TOO. The gentleman that helped me, unfortunately I don't remember his name did not do anything that we had requested. All this guy was worried about was making a sale. He didn't add insurance to our accounts like requested & our new iwatch wasn't even turning on when we left the store but he said we had to charge it at home. I thought I was weird but whatever. Charged it at home, surprise surprise didn't turn on. Then I had to drive back and turns out the watch was defective, such an inconvenience! There was better plans available and he didn't even mention anything to us. It is Verizon's responsibility to provide its best service to its continuous customers. But if they continue to employ people like this I'm just going to switch over my accounts. I will never be back at this location & I don't recommend anyone else does either. read more

Let customer know that IPads and such are not free in that there will be for example on a free I Pad you must pay monthly charge in my case 10$ which for the life of the contract purchased 36 months in my case the extrawould 360$ is too much. I stopped this service and advice you to ask all questions you have no matter how long you been there to purchase a product read more

Today we went in because my fiancés screen protector had a bubble. Less than 3 months before I had to go in and get a new one on my phone as well. Being familiar with this service they provide we go in and right away are hit with not just one but two really outright rude associates. Then I even told them well look Jerry the SM took care of it last time I came in and three employees including another "manager" named Gerardo proceeded to tell me well maybe Jerry just made an exception for you. This is the worst customer service I've ever encountered and these people are taking our money every month and every time we've upgraded we've spent hundreds to get all the fancy new gadgets. Please escalate this and get these employees new jobs that don't involve servicing the public!! read more

WARNING!!!!!!! DO NOT GO HERE!!!!!!! This location told us if we added a line our phone was free. It then charged us full price for the phone. Then when we tried to return they said it was past 30 days, but we didn't find out till we got the bill. They completely lied to us. I'm reporting this location the the Better Business Bureau (BBB). read more

It's no wonder this store is at 2.2 rating, completely incompetent. Was told I had ordered two new phones just to realize that was never the case. Was told one phone was arriving at an earlier date and another would arrive after as it's on back order. Come time for the first phone to arrive it never did. Called up and after finally explaining the situation they said both phones would be delivered when the back ordered phone ships. Fine, that date comes, no phones, after calling again, (3rd time) they come back with oh that order shows it was voided and never ordered! You would think when I called on the first phone not arriving they would've let me know that was the case!! Nope!! Let me wait another 2 weeks just to say there is no order. I urge anyone thinking of switching to Verizon not to and if you currently have Verizon I would recommend you leave!! read more

Showed up today, worried they might be closed early due to the soon arrival of Hurricane (Tropical Storm) Hilary, but they were open! Went in, was quickly greeted, and then was immediately assisted with getting my son a new phone. They had what he wanted in stock, gave us a great price on our trade in, explained the pricing clearly, put the new screen protector on diligently, started the transfer of data from the old phone to the new phone - and we were out of there in 40 minutes.... We are happy customers! read more

Just transferred my regular account from a regular to a business account and Eric Rocha helped me from point A-Z very professional. He's the man to go to with all your business questions! read more

Waited 45 minutes just to be told the service I needed help with was only available online. This store need some new management.

We signed in a was told wait was an hour or more. We patiently waited. After an hour or more of waiting noticed employees helping other people that had just walked in. Angel the Manager wasn't even doing anything. He was useless. I have been a Verizon customer for years and will now cancel my account. DO NOT WASTE YOUR TIME AT THIS STORE! Verizon you can do better. Now you just lost a loyal customer. read more

The actual service is good. However, they randomly increase my rates and add things to my bill.

Worst , a guy with glasses was helping me out and I was there for a watch literally we had enough credit to get two watches only there for one and told us we had to pay $500 for the watch , came back to the Verizon store by loma linda mad got the watch and all I had to do was pay the taxes and activation fee this gonna wanted to make commission so bad please do not waste your time here !! They should shut it down it's no point , you will get scammed .. the guy was black with glasses seem a little flamboyant!! read more

The absolute beat service I have ever received from Verizon. Jerry is the most professed and helpful manager ever. So very impressed with the professionalism of this staff. read more

I would avoid this Verizon location at all cost. My wife signed in to be seen, and the associates kept taking people before her who were signed in after her. Then, after an hour of waiting, the young gentleman who was working said she was next, and then he proceeded to take another customer who came in after her. When my wife asked, "Wasn't she next, the gentleman just responded by saying "sorry well get to you in a minute. " I would definitely suggest going to the Verizon arcoss the street from the Ontario Mills. It will be worth the extra 10 minute drive. read more

Located in Victoria Garden. The parking lot can be a war zone during the weekends specially around afternoon and evening. Best way to get here is go on Daycreek and right on Main Street. You can see the verizon store real quick because is pretty big. I went on a Saturday around 6pm and one of the greeter checked me in and guided me with my verizon information. I told him what I needed and he said the specialist will be with me shortly. I waited around 10 to 15 minute for the so so specialist, so I looked around and checked different phone while I was waiting. Then the specialist told me to come to a computer table and asked me what I needed. His name was Xavier. He was pretty funny guy and straight to the point. He answered all my question without selling me anything.(you know how some stores are) I feel like the store is a bit understaffed and if he told me that If I have to pay for the case because I know most store give cases for Free. I do not know if I payed for the phone and case or just phone because it is not mark on the receipt.( I should have ask, so I guess is kinda is my fault) read more

Verizon - Mobile Phones Near Me - Rancho Cucamonga, California

Vanita was the one who helped me today and she went above and beyond helping me today ! She's a real one! Definitely coming back if I need anymore help! :)) read more

My mom and I were helped by Kennedi about adding an Apple Watch to our plan. We found out that we couldn't but Kennedi offered another solution which was great. Very clear and concise with what you're gonna get charged in as well as welcoming to any questions we had. read more

Don't trust these guys at this store especially the Punjabi guy. Not helpful ,deceiving and don't care about helping a previous customers unless they are putting money in their pocket I will never come here again . Adios Verizon!!!! read more

Been meaning to leave a review. Bought a new phone back in January and was assisted by Pricilla. Her customer service was great and I did not spend a lot of time waiting. She was efficient with the time process and very friendly. read more

The service was quick and nice. I set up an appointment online which was nice, we showed up a little before and they saw us right at the appointment time. We went in to get iPhone XR's and he talked us into the iPhone 11 which is fine it was actually around the price I was looking for. He asked if he wanted anything else we asked for screen protectors, well when he asked if we wanted to get the iPad or the iwatch promo going on we declined at which point he just rushed us out the door, didn't get the screen protectors. And didn't even tell us that our new phones were activated. So we left thinking we would activate when we get home, walked out and couldn't figure out why our old phones weren't working. The in and out was nice, but need a little work on customer service. read more

Here's my advise to the owners of this branch. Based on the ratings I see here as well as my own personal experience, I would highly suggest you close down and end business. It's not working. Your workers don't know what they are doing. I walked in today looking to upgrade my phone. As soon as walked thru the doors I had a bad feeling already. I was looking for a place to sign in as you see at other stores. The guy who was signing in people was busy with a customer so I had to wait incase I get skipped. Finally I am checked in. Everything was going fine. The phone I was to take home was decided. The sales rep, Amanda, was nice and helpful. But the system responsible for taking orders broke down. She could not sell us the phone. We stayed there for over an hour for her to test the system over and over again. Finally she advised that we come back in a couple of hours to see if the system would return and we can finish the sale. Okay, very inconvenient, but whatever. We went to get something to eat, come back. Amanda had left. The other helper told us the system did not go down and not sure what we were talking about. We asked her to sell the phones but part of the service was to transfer data between my old phone to the new one. Her reason for not doing it is because they closing in 1/2 hour and it takes an hour to transfer. We walked out. No sales. NO business. Just wasted time. We won't be back. read more

Not even a 1 start more like 0. Came in today because my mom bought me a new phone for my bday yesterday. I didn't have service in my new phone so I wasn't to make calls on the new phone even tho most of my stuff was transferred on it. Fat older Indian/Mexican looking dude was no help. I told him everything carrier was under my mom. He didn't even bother to restart my phone. He asked me a few questions as if i'm supposed to know all the pin numbers on my phone he didn't even check. He asked me where my mom was I said at work and told me to use one of the stores phones to call her. I don't know what the point of that was. Dude was no help! I went to apple and one of their workers helped and restarted my phone and that was it and it worked. All the other guy had to do was restart my phone and didn't even do that. read more