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    T-Mobile

    3.1 (98 reviews)
    Ultra High-EndMobile Phones
    Open • 10:00 am - 8:00 pm

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    5 years ago

    Becky was awesome!! Super friendly and knowledgeable. She sold my problem and gave me a good deal on my phone.

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    Page 1 of 3

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    “I was having a problem with my bill and Ryan W.”

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 1,797 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.1(100 reviews)
    0.0 mi
    •$$$

    I actually live in Upland, but after having such a poor experience at a Verizon store closer to…read morehome, I decided to make the drive to the Verizon at Victoria Gardens. We had been to this location before and had a wonderful experience, and once again, they did not disappoint. This particular visit, however, I have to recognize an amazing young man named Jason. I can honestly say I have rarely experienced this level of customer service. Jason was incredibly kind, patient, knowledgeable, and professional. We came in with a very complicated situation involving multiple phones and moving lines from one business account to another. After spending time trying to work through everything with Verizon's 800 number, it had become so confusing and frustrating that we were seriously considering giving up and moving to another carrier--which we really did not want to do because we've been happy with Verizon. Jason stepped in and patiently walked us through the entire process. It took several hours to get everything straightened out, and he never once made us feel rushed or like we were an inconvenience. He remained patient, professional, and genuinely kind the entire time. Without his help, I truly don't think we would have been able to get everything figured out. Jason was exceptional. We were told he primarily works at the Eastvale location, and we will gladly make the drive there the next time we need help with our phones or Verizon service. That is how much of an impression he made on us. If you have the opportunity to work with Jason, ask for him. Outstanding customer service like this is becoming increasingly rare, and Verizon is fortunate to have someone who represents the company so well. Thank you, Jason, for taking such good care of us--and Verizon, give this young man a raise! He deserves it!

    Made an appt to open an new line and upgrade my devices. I was told I needed to connect with…read morecorporate via a phone number they provided to release my lines, okay understood. I was having trouble understanding what exactly the automated line was asking for. I went to ask for assistance and there was a short, bald man who's attention I got. He quickly prompted me for my phone, dialed the # for me and walked away. Needless to say I felt completely dismissed. Granted, I understand they were busy at the moment, & still I am also a customer who made an appointment. Adriel originally was going to help me and my family and was checking in with us, however only AFTER we were able to connect with corporate. I appreciate him checking in, however at that point I was already getting assistance on the phone. The lady on the corporate line, once I finally connected was x10 more helpful. Never coming here again. I should have checked the ratings on the store before I made an appointment so that is my fault. Will be upgrading my devices at a different location.

    Photos
    Verizon
    Verizon
    Verizon

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    Apple Victoria Gardens - With this renovation, the area between the accessories and the shelves are more accessible and wider

    Apple Victoria Gardens

    2.6(1.1k reviews)
    0.0 mi
    •$$$$

    Finally they reopened last Saturday!!!! I also was one of the first customers as a local Apple fan…read moreto this store to experience the grand reopening after a summer of renovations. The Vision Pro demo couches, big skylights and the video wall from the first renovation may be gone, but a refreshed design to this store is much better to our local Apple community. I also had a chance to meet with Apple executive Vanessa Trigub vice president of retail at the door as I high fived and greeted the employees after I temporarily went to Brea mall store during summer break when this location was closed. I also got to meet corporate including Órladh Seddon of Retail Merchandising Ops from Apple Los Angeles in this grand reopening. Plus new faces and the ones I rly remember seeing before the remodelling- specialists Jay, BT, Pete and Tim, and manager Christina as the procession of customers made their way through this comeback opening. I also was the first few people to sit in the new Genius Bar! It's much wider and bigger than the old one before a video wall took it down in 2018- and did my Apple Watch Series 6 battery replacement there. Plus spoke to an iPhone 17 pro user on the Genius Bar that was also the first one to check it out on her iPhone boot looping issues and also the store feels more wider given that they took down the old countertops of wood and the metal walls for stone walls. Still amazing and friendly staff as pre-renovation was. I also got my reopening pics and videos on LinkedIn and Macrumors featured!

    They could have done better with the new iPhone release pickup. There are queues to get in the…read morestore and you have to wait in line even if you're picking up only. They are behind by at least an hour for the appointment time. So instead of being seen at my pickup time slot, I am forced to queue for an hour just because they don't know how to organize their stuff. Bunch of staff just standing outside staring at the lines instead of trying to find ways to speed up the wait time. There should be separate lines for pick up only and for those who require services in order to make things more efficient. Staff is awkward and don't want to acknowledge you at all. You have to flag them down and even if they see you, they will pretend not to see you.

    Photos
    Apple Victoria Gardens - Latest pics before temporary closure

    Latest pics before temporary closure

    Apple Victoria Gardens - Got to meet Apple corporate rep Órladh Seddon of Retail Merchandising Ops in LA!

    Got to meet Apple corporate rep Órladh Seddon of Retail Merchandising Ops in LA!

    Apple Victoria Gardens - Mac section. Only one type of MacBook is available for demo no iMacs nor Mac Studio.

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    Mac section. Only one type of MacBook is available for demo no iMacs nor Mac Studio.

    Best Buy - Exterior

    Best Buy

    2.3(604 reviews)
    0.3 mi
    •$$

    It's interesting to see so many negative reviews for this location because I had the complete…read moreopposite experience. I came in looking to purchase a laptop, but unfortunately the specific model I wanted wasn't in stock. A gentleman working in the computer section approached us and asked if we needed any assistance. I don't remember his name, but I told him I was looking for a specific model, wanted to confirm the online price, and was hoping to see it on display. He went over to another associate who was already helping a customer and patiently waited to ask about it while I continued browsing other laptops. A few moments later, he brought the associate over, who checked the inventory and pricing. He explained that the laptop wasn't in stock anywhere and initially thought it might have been a clearance item because of the red price. As we continued discussing other options, the first gentleman took the time to ask what I actually needed the laptop for. Once I explained it would mainly be used for basic tasks and schoolwork, he recommended several alternatives. They were all solid suggestions, but most were newer models with higher specs than I really needed. Shortly after, another employee, Youssef, came over to help. He double-checked the SKU and clarified that the laptop wasn't discontinued at all, it was simply on sale, and that sale was ending in about five days. He helped me place the order and was knowledgeable, friendly, and professional throughout the entire process. What stood out most was that he wasn't pushy. He mentioned the protection plan, Microsoft Office, and the store credit card once, but after I declined, he moved on without any pressure. That made the experience feel genuine and customer-focused. I rarely take the time to leave reviews, but when someone truly goes above and beyond, I think it's important to recognize them. I hope Youssef receives more than just a shout-out. Employees like him are what make a real difference, and they're the reason customers keep coming back.

    Horrible experience. I will not shop at Best Buy again…read more I initially purchased a TV from Best Buy through Amazon. That TV arrived defective. I then ordered the same TV again from Best Buy through Amazon, and the second one was also defective. I returned both TVs to the Best Buy in Rancho Cucamonga and purchased a third TV, this time choosing a completely different brand. The third TV seemed fine at first, but about three weeks later the screen-mirroring feature stopped working entirely. I contacted Best Buy and explained that this was now the THIRD defective TV I had purchased from them. Their response was essentially, "Sorry, you're outside the two-week return window," so I was stuck with it. To make matters worse, Best Buy's Amazon account is still sending me emails saying I need to return one of the TVs I already returned or my credit card may be charged again. I have had to contact both Best Buy and Amazon repeatedly trying to get that issue resolved. Thankfully, I saved my Best Buy return receipts. Otherwise, I could potentially be charged again for merchandise I already returned. Three defective TVs, repeated calls, unresolved billing/return issues, and zero meaningful customer service. Extremely disappointing experience from start to finish.

    Photos
    Best Buy
    Best Buy
    Best Buy - Woke EV parking that no one uses, but not "Handicap"parking! Where the charger?  Absolutely rude to customers!! Pathetic! And never used!

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    Woke EV parking that no one uses, but not "Handicap"parking! Where the charger? Absolutely rude to customers!! Pathetic! And never used!

    AT&T Store

    AT&T Store

    3.5(226 reviews)
    1.5 mi
    •$$$

    Before i go there i need to exchange my trade in phone but after i checked many location i saw this…read moreplace have a good review so, i called the guy ask about the z fold 3 which the guy answer me they available i think he is manager Gabriel the way talk so nice then when i be there such a long line but the Rep work so fast Rochelle yes she helped me today i know my needs today is very complicated i did trade in my phone thru att online then after i got the phone i dont like the z flip 3 so i want to exchanged to the z fold 3 ,Rochelle very working hard for this i can tell and finally i got it since i be there i saw she work so hard since busy monday i though i have to wait 2 hours for the service lol but it faster thank i expected by the way for me im been with att for 10 years if the management of att see my reviews you should know you have a diamond there I feel impressed with the guy i calling and the rep in there keep doing the great work Thanks Rochelle

    AT&T Sucks! Especially this store!…read more Their service is spotty, their sales reps lie & their upper management is useless! Do not trust these crooks! I was a 30 year customer but will be switching soon because of the lies from their sales reps & upper management who just claims they can't do anything!

    Photos
    AT&T Store - Outside the store on a beautiful Friday morning

    Outside the store on a beautiful Friday morning

    AT&T Store - So union employees don't have to respect my 6 year old by not cursing in his presence???? Wow!!!

    So union employees don't have to respect my 6 year old by not cursing in his presence???? Wow!!!

    AT&T Store

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.4(54 reviews)
    2.8 mi
    •$$
    Virtual estimates
    Shipping

    I would like to recognize Siman R. and his protégée Dom L. at the T-Mobile location for delivering…read morewhat has become increasingly rare today--authentic, professional, and customer-focused service. From the moment I walked in, Siman and Dom took the time to understand my needs, explain my options clearly, and help me upgrade my phones without any pressure or sales gimmicks. There was no bull, no unnecessary upselling, and no attempt to steer me toward products or services I didn't need. Instead, they focused on creating a true win-win experience. Their product knowledge was exceptional, and they helped me maximize the value of my upgrade by ensuring I benefited from promotions that included an Android smartwatch and a Harman Kardon portable Bluetooth speaker. More importantly, they patiently answered every question and made sure I fully understood my options before making any decisions. What stood out most was their professionalism, honesty, and genuine commitment to customer satisfaction. Siman clearly leads by example, and Dom is developing into an outstanding representative under his mentorship. Together, they represent the kind of team that builds long-term customer loyalty and trust. As a customer, I left feeling respected, informed, and confident that I had received the best possible service. That is not something I say lightly. If you're a T-Mobile customer looking for a seamless, straightforward, and genuinely enjoyable experience, I highly recommend seeking out Siman R. and Dom L. at the Ontario Mills T-Mobile store. They have earned my highest recommendation and a well-deserved five-star rating. Outstanding job, gentlemen. Thank you for proving that exceptional customer service is still alive and well

    This T-Mobile store needs customer service training to including the manager Pedro. We spoke with…read moreon June 6th to start Internet service. We asked Pedro how much would the charge be for the full service Pedro stated $50 however customer service stated the charges are $65, this is not what we were told by Pedro. Pedro give miss information to ensure a sell, he did not provide us with the equipment that was required and after speaking with customer service on the phone and returning to the store for the 3rd time and speaking with Pedro regarding the miss communication and the information that he didn't provide me he became very dismissive and did not except accountability for his actions. Clarity was never at the store and poor management and customer service.

    Photos
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    T-Mobile - mobilephones - Updated September 2026

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