Before i go there i need to exchange my trade in phone but after i checked many location i saw this place have a good review so, i called the guy ask about the z fold 3 which the guy answer me they available i think he is manager Gabriel the way talk so nice then when i be there such a long line but the Rep work so fast Rochelle yes she helped me today i know my needs today is very complicated i did trade in my phone thru att online then after i got the phone i dont like the z flip 3 so i want to exchanged to the z fold 3 ,Rochelle very working hard for this i can tell and finally i got it since i be there i saw she work so hard since busy monday i though i have to wait 2 hours for the service lol but it faster thank i expected by the way for me im been with att for 10 years if the management of att see my reviews you should know you have a diamond there I feel impressed with the guy i calling and the rep in there keep doing the great work Thanks Rochelle read more

AT&T Sucks! Especially this store! Their service is spotty, their sales reps lie & their upper management is useless! Do not trust these crooks! I was a 30 year customer but will be switching soon because of the lies from their sales reps & upper management who just claims they can't do anything! read more

The one lady who worked here was so rude and gave me attitude when I asked if we are supposed to put our name on a list or how do we check in Just a question lady So many people were waiting and she said nothing I'll take my business elsewhere like Verizon thanku very much read more

Very disappointing experience with Randall. I was told certain services and accessories were free, but later found extra charges and insurance added to my account without my approval. Everything should be explained clearly before charging customers. read more

Lied about my internet package i told them i needed internet strong enough for streaming and multiple devices and i cant even watch tv without it being 240p or 470p i cant even watch anything in 1080p on my tv without it freezing and glitching all the time and streaming was unbelievably terrible i had to drop my bitrate by like 3k. The only good thing was price i guess. Ps DONT get at&t air its the worst internet ive ever had read more

Horrible customer service, this kid J Carlos laughed at her face and lie in front of his manager to safe his ass , after lying to us about adding other lines, laughing in your face. This is why I am getting rid at&T and going to Verizon avoid AT&T at all cost, especially here at Victoria Gardens worst store you could ever go to read more

The rudeness of the employees is unbelievable. went in for help with my account and the lady, Sonia didn't want to help me. I am moving my phone service somewhere else because I have talked to a few employees on the phone that gave me the wrong info and then they sent me to this store for them to check my ID and Sonia wouldn't even try to be of Assistance. Such poor service. AT&T should be ashamed for having so many employees that are not service oriented. read more

Devon was super helpful answered all the questions we had and was able to get us what we needed and we were done in an hour. Great customer service thanks again for your help! read more

11144 Foothill Blvd, Ste 100, Rancho Cucamonga, CA -- Very disappointing experience at this AT&T store on March 21, 2026 around 5:00 PM. The manager, Reagee, was extremely rude, dismissive, and unprofessional when my wife and I asked for help understanding our bill. Instead of helping, he raised his voice, cut off the conversation, turned his back on us, and treated us with disrespect in front of other customers and staff. He even made insulting comments implying I was trying to cheat the company. No customer should be treated this way. This used to be my store, but after this experience I will never return, and I would warn others to avoid dealing with this manager. read more

My phone was having issues so I walked in at this location. FYI - they are now beside Cava in Foothill. I would say the fastest service I've ever had. Fritz helped me and resolved the issue quickly. He has excellent customer service and is very competent. Thank you Fritz! read more

Horrible!!! AT&T is so shady. How they sell the plans and actual plan package is not the same. Everything they say are not true. Don't take any free of discounted plans. On top of that the staffs are all rude and unprofessional. Recommend other phone carries before signing on to AT&T read more

Devon added a protect advantage plan without disclosing it to me. Extra $17 a month. I specifically told him I wanted the cheapest price possible. I asked for receipt and he said it was emailed . Ask for paper receipt. I went in to have it removed, they said I had to call customer service. Horrible read more

Had the pleasure of working with Devon today at this location and I can't thank him enough for how attentive, thoughtful and efficient he was. I will always come come to this store. read more

If I could give zero stars for this place I would. I went in and got a new phone. They told me about a teacher's discount, which was great. They told me with the plan I had that with autopay and the discount, my bill would average 160 a month. I was fine with that. They told me I could have up to four lines for that cost. They added the fourth line and gave me the layout. Fast forward: I get a bill for 310.87 cents. I find that 161 of that was for the fourth line. I contacted AT&T and found out that this location lied to me. Plus, an insurance policy was opened on my phone without letting me know. I canceled the fourth line and the insurance and got the rate back down for it to be affordable. Unfortunately, I still have to pay the 310.87. In the future, I will never do business with this location again, and I strongly suggest anyone who is reading this avoid this location. read more

I had a great visit at this store. Devon helped me out from start to finish and did not rush the process! Will be coming back for any other services in the future read more

This is a very rubbish company. Please don't come. They charge and deduct fees randomly. When you call 611, they don't have any advice. They let you keep calling and the manager won't come out to see you. They will make all kinds of excuses. read more

I was having problems with my phone and I have to say Reggie the manager was very helpful with all his knowledge. I'm very grateful AT&T has a manager like Reggie at this location. read more

Sales rep that helped me (Devon I believe) had to get help from other employees multiple times, seemed to lack any sort of understanding of how to efficiently work in his role and responsibility. I was patient and okay with someone learning. The main transgression was he upgraded my service without my consent. Unprofessional and deceitful. Not only shows lack of professionalism on his part for not knowing his job, but lack of character and accountability. Will not return to this AT&T read more

Updated Review: SCAM! They had an underlying charge on our bill the whole time and We paid almost $500 for the two pairs of air-pods. I am going to update with the associates name who "helped" us once I can find it in my bill. We will be filing a formal complaint with said associates name and taking it up as far as we can as this is boarder line fraudulent. Do not do business at this location as they will take advantage of you and lie to you. This place is quick and easy. We got my fiancé a new phone and 2 pairs of AirPods in under 30 mins. I was amazed, no weird issues, no hidden fees, nothing. I've never had a trip to any phone store be so simple, definitely recommend being helped at here. read more

They came by my house even though I have a No Soliciting sign outside. Very obnoxious and rude.

I've had AT&T for over 20 years. Their auto pay system is incredibly ridiculous. Also, every time I purchase a new phone from them, my rates are never what was promised. I've just never had a good experience with them. If I can give them zero stars I would. Switching over to another phone service seems like such a hassle and I doubt things will be better. Just got off the phone with customer service and thought I would finally write a review. Spent way too long on the phone with nothing resolved. Wish I was not giving my money to this company. They don't deserve it. read more

I can only describe this location as a scam. Twice I've went to upgrade my phone there, each time they have added on a protection plan and an upgrade plan without my consent. I don't mind my ATT service (is any wireless company 'good'?) but this location is pathetic and out to scam you. read more

Awesome representatives and management went above and beyond and got me the best deal Melissa and Cindy are the best

I came into the store around 2pm. I popped in to exchange my phone case. All of the sale associates were sitting around laughing and talking with each other. None of them ask if I needed any assistance. David the sales associate was absolutely no help whatsoever. He was so focused on returning my entire transaction from another store just to get the sale of an exchange of a phone case. I ended up leaving and going to another store for the exchange. The staff at this location is definitely doing AT&T a disservice. read more

My Wife bought me a new IPhone for Christmas on December 17, 2022 from the AT&T in Rancho Cucamonga. All of my immediate family has been with AT&T since 1998. I have had my same phone number since signing up with them in 1998, 34 YEARS, which I verified a few days ago when I called 611. I had put off switching to the new phone but went for it a week ago and found out a new phone number was sold to my wife when She made the purchase, my wife started Secure One Mortgage and after that She returned to college and is now a Special Education Teacher, so She's on the ball and the verbal contract was misleading. She didn't request this and per 611 it wasn't required and the sales person should not have done that, (She should have sold us the phone and closed it) per the helpful person at 611. I hope I can get this undone when I visit the store. read more

Daniel is the best worker grate person very helpful I had a very good experience and every body to was the best the internet was grate

Miguel C. added a higher price insurance to my account when the account already had an insurance plan that was grandfathered in at a lower rate. Plus, he added it after the purchase of the phone so that it wouldn't show on the receipt. Sneaky and deceptive. When I called him and told him that I got an email that he just added the higher priced insurance, he clearly was nervous and put me on hold. Ultimately, he said he couldn't fix his "honest mistake" because it's not an option for him to reverse it. Definitely filling a complaint with corporate. This is FRAUD. read more

AT&T Store - Mobile Phones Near Me - Rancho Cucamonga, California

Jesus was very helpful and friendly and made me and my wife very comfortable during our visit. This is how customer service should always be. Until our next iPhone upgrade or mobile accessories needs. Thank you, Jesus! read more

Piss poor service, misrepresented on service and price, should have stayed with verizon

This location is in bad shape! The so called Manager Melissa A. Is an absolute nightmare to deal with. She's rude and obviously has no customer service skills. Where do they find these people? I've been with At&t for just under 20 years now and have never encountered such a rude, miserable person like Melissa A. The place is dark and cold, no light coming in from anywhere. It's next to a gas station that has homeless people living right in between the two locations. The workers are so depressed there and the darkness may have something to do with it, but Melissa A. Doesn't seem concerned about any of this. She represents the store and the store represents her... Which goes to show! It's miserable!! Melissa A. Had lots of snarky little comments and thought she was clever, but I let her know that she wasn't. I'm seriously considering another company after this encounter. Melissa A. Is the worst representation of this company I've ever seen, and by the looks of the store and location I'm sure it doesn't have much time left. Lots of bad reviews on this store location.. Wake up At&t and read these reviews. The customers are trying to tell you something!! Any suggestions on another cell phone provider? read more

Deceptive and dishonest. I was here in March 2021 to get two new phones for my parents. At the time we had a family plan which came out to ~$160 after taxes and fees. They tried to upsell us a bundle plan to add tv service. After some hesitation from us, they promised that the bundle would come out to roughly the same price as what we were paying. It wasn't. It's nearly $30 more than what they promised. They claim it's due to taxes and fees, but when they initially promised us the price, the manager Greg assured us several times that the total price included taxes and fees. I've been here every month since March and they promised me every time that they would fix it. It's September now and they pretty much said "oops there's all these fees, too bad" Bottom line, don't believe a word they say. They'll do anything to get you to agree on the upsell then go back on their word after. read more

What had been a nightmare to resolve via phone with at&t. I opted to try the store. "Matt" was able to go above and beyond to assist me and in a matter of 10 mins, the issue was resolved. It's people like Matt that help businesses thrive because they care about and listen to the customer's needs. Thank you again, I appreciate you! read more

Decided to change carriers because all my friends were recommending AT&T and T-mobile kinda sucks. Jesse helped me out right away, and I appreciate that he was really patient with alllll the questions I had (and I was being indecisive about the phone color). Glad to know I have a couple options with data when traveling. He also helped me set up my new phone. Suuuper happy with my new phone!! Thanks Jesse!!! read more

The service here is absolutely horrendous. We have been here waiting for our appointment for 55 minutes and there is one employee helping other people and two employees sitting at a table talking to each other. I tried this location because it's close to home and will never come back. read more

Samantha is a very knowledgeable young lady, who used her understanding of the battery problem I was having to make it a learning experience for me. She is a great example of how customer service should be; not just a number in and out the door. read more

AT&T Store - In the middle of running errands. - Mobile Phones Near Me - Rancho Cucamonga, California

Therra at AT&T in Rancho Cucamonga is the absolute best rep. with amazing customer service. She helped us with all of our needs with the best option for us. Thank you again Therra read more

Extremely Dissapointing experience. They treat you good until you sign a 3 year commitment, then they double the prices and not honor sells pitch. read more

I came in on a Tuesday afternoon without an appointment expecting a line and was surprised to be warmly greeted by Kendall. Kendall welcomed me into the store and asked how he can help me and trust me when I say I had 90,000 problems I did. I had to move plans around, get new lines, cancel lines and I was unsure what line on my account went with what line. He was extremely patient and solved each and every single one of my problems. He apologized it took so long when I'm the one that had all these issues. He was extremely personable and made small talk to pass the time because it took about 2 hours from beginning to end. Ask for Kendall, you will NOT have any regrets! Highly recommend this store!!!! read more

Received amazing professional service after my screen protector was put on over the camera part of my iPhone causing a halo... David and his manager Diary took the time to remedy the problem and did a great job putting a new screen protector back on without charge .. Also would like to commend Omar, who although he put the screen protector on al lil off the day before, did a great job helping my daughter get a phone number she likes on a new line, reviewed my plan and saved me over 70.00 dollars off my monthly bill.. would highly recommend you get a phone here with the staff who make the extra effort to provide stellar service! read more

If I could give 0 stars I would. This location is an authorized store, NOT a corporate store. Do not come here. I needed to get my number going again and when I went they were helpful and got it set up for me, but the person who helped me did not give me my pin, he put the incorrect address on my file, did not give me a passcode, and managed to spell my email wrong. I cancelled my service within a few days, as I switched carriers, but still ATT sent me a bill of $128 even though I only had the service for less than a few days. I was told I would not be charged since I did not even have it for 30 days, and yet I still got charged. And because I received absolutely no useful information for getting into my account AND my email was wrong, it has been such a pain trying to do anything. Very unprofessional, and unhelpful. Unless you're actually buying something from them, good luck being taken care of properly. read more