Karina and Eric were very professional friendly and helpful. Appreciate all the patience and time and helping us get a really good product and a super job on downloading everything great employees clean and nice store. read more

Verizon - My two friends at Verizon they did a great job - Mobile Phones Near Me - Upland, California

I was unable to check in due to my iPhone acting up. My phone was on SOS for about 32 hours for an unknown reason at the time. I felt so useless without my phone lol. I visited another Verizon store in OC, but I was not an authorized user, so they couldn't assist me. Completely understandable as they were simply following their guidelines. Ended up in this Verizon store with my mom. This store is located in the Colonies. Finding a parking spot can be difficult since it's always busy. They have a large open space. It's nice, clean, and bright. I suggest more seating for customers while they're waiting. Possibly a couch, chairs, or ottomans? It wasn't too busy when we visited around 15:00. Just like any other Verizon store, there are only a few representatives. Thank you Gisselle for assisting us during the most stressful time! She was very knowledgeable about everything. She gave us multiple solutions and alternatives with thorough explanations. We were able to find a solution in under 2 hours. Heads up, if you have an iPhone 13/Pro then you might experience spotty cellular network or SOS because the new iOS, long story short, sucks. Eventually this iOS won't be compatible with iPhone 13s, so you'll be forced to upgrade. I ended up with a new iPhone, no deals, but I was able to trade in. read more

Absolute WORST customer service I have ever experienced. I needed information about discounts on my Verizon cell bill and alternate plans with Verizon (Frontier) streaming and internet. I tried both websites first from home. Nearly impossible to navigate with time-wasting, aggravating chat bots at every turn. So, since it was around noon on Tuesday, 8/26, I figured the Verizon store would not be busy, and I could get help from a real person. I was right about it being a slow business day. When I walked in, I was the only customer in the store with SIX service reps huddled together talking around a side counter. One of the reps, a young woman, somewhat reluctantly offered to assist me. I gave her the background above. She told me to go on the website again, offering no other help. She walked away. I was frustrated, so I decided to leave, but then came back about 1 hour later. All six reps were in a huddle again. The same rep approached me again. I told her the apps and websites are virtually useless. She tried a couple of things after telling me to try it and ran into dead-ends as well. She said that I would have to call customer service at 611. When I called, she immediately walked away and started huddling with some of the other idle customer service reps. After much delay and diversion on the customer service call, I finally reached an awesome Verizon Rep named Stan. Stan did everything these horrible reps in the store should have been doing, especially, remaining with the customer until the issues are resolved satisfactorily. He helped me with the Verizon part of it. Then, Stan said he had to transfer me to Frontier, but assured me he would STAY WITH ME until we reached a live representative which took about 15 minutes to get past all the obstacles. Stan answered all the prompts for me, and got us past the obstacles. Stan is awesome, and, honestly, I believe nothing can be done to redeem these six do-nothing customer service reps in the store. They should all be fired. By the time I finished with the Frontier rep on the phone (I had it on speaker the whole time, so the in-store reps could overhear the call, in case they might offer help.) I had been in the store almost two hours at this point. During that time three other customers walked in, were also given what appeared to be unsatisfactory service and left. When I had finished my phone call, the rep who was supposed to be helping me had long ago walked away. As I was leaving, all six reps were once again huddled together at a counter across the room. I stood by the exit door for a full minute before leaving to see if any of the reps would say thank you, or have a good day, but they all ignored me. Again, if any of these in-store reps were redeemable, they could take a lesson from Stan, and learn how to show even a little dedication to their customers and their jobs. read more

please stay away. lee is by far the worst rep i've ever come across. rude and lazy as can be. selection: wouldn't know because lee ran us out under the threat that if we weren't finished by 8 (it was 720), we'd be locked in. sir there were zero customers in there (now i know why) so why would you say that. value: zero! there is no value in coming here what so ever. go. to. another. verizon!!! read more

Verizon - Review - Mobile Phones Near Me - Upland, California

Today we came in to get a new phone for myself and set up my old phone for my daughter. I have been researching phones for many years now. I have been going in to different Verizon stores to inquire. Today the search was over. From the time I got there I had such a great experience. I loved the personal, at home experience I recieved. Joe is incredible, he went above and beyond to ensure the process was smooth. The manager was very helpful and attentive in ensuring we were being taken care of. Joe helped me with every aspect of setting up parental controls for my daughter which was a lifesaver, and product recommendations. Thank you for such great customer service. It was well worth it. I hope you guys are blessed as you continue to be of service to others. read more

My verizon phone has been not allowing texts to come through. I walked in to get some help, perhaps have them check my settings. Barely got a look in the eye. Never got off his POS System and just said "I have no idea why its doing that". Didn't even recommend verizon tech support. I had to suggest it. Then answered "yeah, do that". If this store is not available for any tech support, they should have back up suggestions, at least 611 tech support. Really failed this one. read more

Amazing staff Joseph and her partner was awesome they make sure customers get the help they need and customers were taken good care and render the best service to help. read more

I was lied to that my iPhone 15 was valid for trade in. It had damage to the battery and Joe helped me with my first visit. He claimed I could get full trade in credit worth $830.00 and let me take both my original phone and the new phone while the data transferred. I was told I could trade it in no problems by April 12. I returned a week later to trade in my phone and was told the value was zero due to the battery damage that was already present on my first visit. I had to take it to a phone repair store and have them change out the battery. This cost me an extra $120 out of pocket and an hour of my time wasted. This wouldn't be an issue if I was told the truth up front but I was lied to in order to secure their sale. Terrible business practice, I will not go back to this store and will be telling all of my family to stay away from this store as well. After repairs and returning the phone there were three employees helping two people. They couldn't be bothered to help me until the other customers were helped. I requested to talk to the manager after this and they were "busy" helping another associate. I waited about 5 minutes to talk to the manager and they never made an effort to speak to me. I left because they wasted enough of my time. If I could leave zero stars I would. read more

I came into return phone thinking it was the corporate store. The people at the desk were busy with somethin and directed me to the other store. Wouldn't have left a review except that I went across the street to corporate store and there is such a better reception, polish and pretty much everything at corporate and I suggest it's worth it to come here! read more

I used to go to this location but they have created several issues on my account which took me hours to resolve. I now go to the location near Albertsons as they are owned and run by Verizon and have so far been able to resolve all my issues. read more

Karimi assisted with correcting a txt & call issue with my i15 after the recent IOS 26.03 release! My txt input was very slow. And my txt's & outgoing calls be not going out. She reviewed my setting & reset (something??!!) My iPhone is again performing great! I highly recommend Karmi & this location's team! read more

I recently had my phone stolen and was in need of purchasing a new one. I was so upset since I was due for a trade-in upgrade, but had no hope for finding my lost phone to cash in on my free upgrade. After trying for hours to find my old phones location, but having no luck I decided it was time to face the reality of having to spend $1000+ on a brand new iPhone. Reluctantly I made an appointment and let them know the situation I was in and how I was desperate for any option to save some money on purchasing a new phone. Store manager Cesar and employee David were so incredibly helpful with giving me the best deal possible! When I came into the store and explained what happened to David, he immediately got to work on searching for the best deal for me. David and Cesar ended up upgrading my family plan while still getting me a deal that was similar to a trade in price for a brand new iPhone 16 pro, and decreasing everyone on my family plan's monthly bill by $5! The final cherry on top were the discounts given to me on some accessories for my new phone including a new case, a fast charging brick and a tempered glass screen protector which David expertly applied for me before I left the shop. What started off as a horrible and stressful day ended with relief thanks to Cesar and David, I couldn't have asked for a better experience in purchasing a new phone! Thank you Cesar and David! read more

Never go here. In brief, they are very unprofessional and have no idea what they are doing. I walked in and asked for a pick-up (that I received a text and email for), which they first said they didn't see. I then gave the employ 'Lee', my pin to log in and find my order, he said my pin was incorrect. After two attempts he still said it was incorrect. (FYI - I called Verizon after, and learned that I actually gave the correct pin, and he inputted it in wrong. I then had to 'reset' my pin, and have another employee log me in...) Aside from how rude and dismissive he was, when I asked how much they charge for phone transfer, he said "$40". I said no thanks it's fine, I'll go to another Verizon story, the one across the street. He says "Well they charge $50". I then said, no, they charge $29. ( I was at the store prior to coming to this one and they charge $29....) I'm not sure why the employee misrepresented another store's pricing, and with such confidence (lol), but it just added to the lack of trust and poor service. Just, don't go here. The Verizon store across the street is much better run. (I was helped by a store employee 'Karina'(?) who was very helpful, and I'm glad she was there and I was able to get it all done with her.) read more

We were welcomed by Joe. He provided excellent customer service. He was able to walk us through all of our trade in options and helped make the best decision about our upgrades. Warm, friendly supportive demeanor. Wonderful experience read more

My family and I had a good experience here when upgrading our phones and switching my home internet from Charter Spectrum to Verizon. David and Caeser were very patient and helpful with us during the process and provided great deals too (deals with Disney+/Hulu/ESPN with ads, and even a free Samsung tablet). read more

theres this bigger guy named josh. he isnt very responsive and quick with his guest. He'll say he'll be right back and disappears into the back. We went to get a new phone and he added so much stuff to the bill without mentioning it to us. we just got off the phone with verizon to help us out with our money. Dont try and scam people for more money if u get a extra $25 bucks on ur check josh. read more

Amazing and over the top customer service! Our rep, Eddie was friendly, patient, so very helpful & went above and beyond to help me upgrade my phone and Verizon service! I have been a Verizon customer for 20+ years and this was by far the best service yet! If you need any type of assistance on your verizon phone service, this is definitely the place to go! read more

David helped my brother and I set up our iPhone's with great attitude. 10/10 customer service, definitely will be coming back

Joe did a great job. He knew exactly what the issue was with my phone and took care of my problem in about 2 minutes. Then he took the time to show me how to resolve the issue if it occurred in the future. Thank you. read more

This location is not an actual Verizon . They are a third party. Don't do business here. They lie and add this to your account you didn't ask for. Know one is held accountable for their mistakes and I was charged twice for taxes on devices. read more

If Ceasar, the manager is still there, do NOT do any business there. Less than honest, deceiving, and very bad business practices. He is being investigated by verizon home office for all the above. We went to upgrade our phones and were completely taken advantage of. Went back to correct and he said he was processing a refund that never happened. Also added two lines that we were not aware of. Spent hours two different times with home office and hopefully this mess is finally taken care of. Refunds on our credit card, bill adjusted to the correct amount. Many HOURS and lots of frustrations later, this mgr is a complete embarrassment to the verizon brand. If you go to this location and he is still there, walk out. read more

Service at this location was excellent, very friendly, answered all our questions great which made or choice too switch over too Verizon earlier. read more

Joe was very helpful and informative. We had some questions about our plan and he answered them spectacularly.

Not sure why this store has low ratings, but our visit deserves 5 stars! We came late in the evening, needing some help getting our new phone set up. Even though it took a while, Giselle was very patient and gracious to help us get our new phone going. While we were waiting for the phone to update/transfer, Giselle was able to make sure we had all the right features/plan for the best price, as well as letting us know all our options for upgrading the rest of our lines. We got our new phone going, and we will be back to upgrade the rest of our lines! Thanks Giselle! You deserve a raise! read more

I want to recognize Giselle. We were the last family that came in before closing. She was very knowledgeable and kind to myself and my family. Her helpfulness and kindness are extremely valued not only by me, but my family as well. Giselle also showed us the current selections of phones and the deals going on right now. She helped us with my iPhone transfer and was kind and making us smile. Her level of knowledge and customer service she displays daily, is invaluable. Thank you for your kindness and help, Giselle! read more

DO NOT GO TO THIS STORE. This store has the worst customer service. Went in for an upgrade, added a ton of hidden fees, charged for "accessories that are on the house", rude employees that don't let you explain anything. Went in to return the phone from an upgrade, never told me that you had a time limit and you can't get the $1000 credit of that phone. Charged me two fees that were almost $100 and said that "that shouldn't have been charged", like if they didn't know they added that themselves. They'll add as much as they can hoping you don't notice and when you go in, they'll just deny and play dumb. This isn't a Verizon corporate store, it's a third party so they can pretty much get away with anything and Verizon and do much to help. read more

Karina was the GREATEST and helped me sooo very much! I kept getting all the posts on my phone that it was overloading because of too muck storage! She saved my phone. So was Eddie! read more

My hubs and I have been with AT&T for years, and I mean like myself when it was Bell Co, then Singular etc. But when we moved to Rancho Cucamonga our service has been spotty. There are so many locations throughout the city and nearby Upland that we can't make calls or use gps. Do we finally made the decision to switch. We first went to this location and there was not one single phone to hold or lookout. The customer service rep didn't acknowledge us either. We were here to decide if we wanted to upgrade our iPhone or switch to another phone. But we couldn't even decide while waiting. We waited for close to 30min without acknowledgement and decided to leave. I did notice it was not an actual Verizon store, but an authorized seller. Since there was a Verizon location across the street we ended up there. Do people just not care about their jobs or want to provide ANY customer service anymore?! It's ridiculous to go to a business and be the only other possible client and be ignored. Don't bother with this place. read more

Great service - network problem found with my iPhone and great work done by service tech Diego, who greeted me and worked with me for about 1.5 hours. Patient and knowledgeable, working with this old lady who could not do the waiting for days on the home computer. This is the second time I have utilized this storefront and found good service read more

So, My Buddy tells me I. can get a new iphone from Verizon for free. I go online to Verizon and it tells me they are free. I call Verizon and they tell me they are free. I make an appointment in Upland Verizon and when I get there, they tell me they're free... With $850. Now where I come from, $850 is 850 times more than free. It gets better. I go home, call Verizon, and talk to a supervisor. We go throught the website together and she acknowledges that it appears that the phones are free, then explains how they are not. I ask her if this all seems predatory to her. "They all do it the same way" was her answer. Bottom line, if Verizon tells you their phones are free, THEY'RE LYING! read more

We got scammed at Verizon. Beware ! No stars , only minuses ! Beware of the smooth talking salesman trying to line his pockets ! This was at the Colonies near Target.I have been a customer for years, but they have no respect. Do not give them your money ! I tried to contact them. No response. I was told I had to give a star. They are CRIMINALS! read more

Angel was the sales representative who helped me he was awesome ,the fact I explain what I wanted he was not pushy and very knowledgeable very hard to find now a sales associate who can relate to the customer without pushing things you don't need thank you Angel for great service read more

Karina helped me and my family. Her service and knowledge of the product was amazing. We spent a short time there and was one our way with a new phone. She explained everything so well that we needed to ask no question. Matt is a very happy young man. Thank You Very Much Karina for the amazing service. read more

I hardly ever write negative reviews. A business has to display the highest level of incompetence for me to take the energy to do this, just as this Verizon location has done. I walked in to upgrade my phone. Totals weren't adding up and I was eventually able to get out of the manager that they charge a $150 additional "set up" fee. I went home, ordered the same phone online (for $150 less) and set it for in store pickup. I go back to pick it up and meet a combative manager, who proceeds to tell me they do not have the phone (even though I ordered/paid for it for pickup there.) he refused to help or offer any alternatives. I went across the street to the corporate Verizon store, was helped immediately, got my phone in minutes, and was not charged ANY setup fee. It makes absolutely no sense to give the campus ave location any business when you can go just across the street for a truly professional experience with no bogus fees. read more

STAY AWAY FROM THESE SCAMMERS!!!! NOT A CORPORATE VERIZON STORE If I could give this store zero/negative stars, I would. My husband and I went to this store to trade in his s10+ due to the Verizon promotion going on right now. Haile M helped us and was very professional throughout the process. He told us it would be $250 in upgrade fees for the phone. During the transferring of data he grabbed a case, screen protector and proceeded to install it on the new phone. We asked immediately if that was extra or what, he stated it's free part of the promotion. We asked several times and he said yes it's included. We spent over an hr there while the transfer was complete. Afterwards my husband signed and his receipt was emailed to him. We did not think to look it over (our mistake). Yesterday 6/3 I decided to look at my Verizon bill and saw that I would be paying a $35 upgrade fee on my next bill. I decided to take a look at the emailed receipt and noticed all the items that were "free" were actually itemized on the receipt. I was furious that we had been taken advantage of and lied too. I returned to the store (40 miles away) and spoke to Victor. I was able to return all the items except the screen protector $60 which I did not authorize for him to place it on my device in the first place. Victor stated John A. was the manager and was not available and gave me a card with name and an extension to call Saturday. Well that of course is not valid it goes to customer service not to the specific store. Victor also stated that it might of been Haile M. Sales pitch and he apologized. Based on the reviews here, I can tell this is a standardized business practice at this location. Many people trust these individuals and do not think twice to look at their emailed receipt. I will get to the bottom of this because you just ***** the wrong one. I work hard for my money to be lied and scammed by this company. read more

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Had a successful trip to this Verizon location! I was inquiring on purchasing two Apple Watches and adding it onto my current plan. Victor helped me out and he was AWESOME! He was extremely helpful and patient with me, made everything super easy and made sure I understood everything and answered all my questions. He took his time to explain the difference between the watches, the prices, colors, etc. Definitely don't see great customer service like that all the time, so 10/10, thanks Victor! I'm extremely happy with my purchase and customer service! read more

This store looks very much like a Verizon especially with the signage. This is not the reason for my review. I recently ordered two iPhone 11s for my daughters' and went to pick them up. While I was waiting the sales rep, John A. said he was going to install screen protectors. I did think much of it and figured they were part of some promotion since he had already given us the estimated out of pocket cost of $300+. It turns out that he rung up two chargers, four screen protectors, and billed us for Ready2go service; all of which we didn't ask for and didn't know he was charging us for. We did our own set up of the phones at home. The phones were not powered on at the store. We assume we were paying only the sales tax. I recommend dealing with Verizon directly or buying from an Apple store. I will not be coming back to this store. Also, the customer service representative that replied to my comment never responded to the email I sent regarding this matter. I went back to this store and the sales rep. did not accept returns of the extras we didn't ask for but did say he over charged us by $80 but didn't refund the money directly. He mentioned that it would be credited back to my Verizon account. I guess I'll have to wait to see if this is true. read more

We went in as a business account to try out Verizon. This location made them seem so good we went ahead and moved our 13 lines to them. But it was all a lie. They told us that the phones we got were part of a promotion for coming over to Verizon. We ended up paying quite a bit for pixel 8 phones. And we got 6 of them! They told us that the home phone / business line was included in at no additional cost. Guess what not only was I paying monthly for the service but I was also paying for the phone itself. This whole this has been a nightmare. They kept raising our rate every month. Nothing stayed the same. Now the beginning part of this nightmare and a good amount of the fees is from this ridiculous location. But Verizon as well is a rip off. They just raised our whole bill by 10 each line. Charging me an additional $160 a month. I will be calling my lawyer to speak with them on how to deal with these thieves. I'm not letting them get away with this. They charged me way too much money. They are not worth the time. read more

We had an absolutely amazing experience at this store. My husband and I were helped by Jesse and Nick. Both were incredibly knowledgeable, helpful, professional, and trustworthy. Apple was unable to assist me in preserving my photos when my phone died, but Jesse went above and beyond to ensure all of our family memories were preserved. We are so grateful! My husband has an Android, and also had a phenomenal experience. I definitely would recommend this location above any other Verizon store we have visited in the past. This team blows all others out of the water! read more

There's a person who's name '"STEVEN " He's the WORST sales person that I know,since I live in America. My family have been with Sprint for about a year and half. We figured that we just wanted to check out if there's some good plans or anything, so we went there and we asked STEVEN, luckily he gave us a good plan especially lower price. Right after a week we switched the carrier. If we weren't bad enough with this corona thing or economy these days,so we just want to save our money. But few weeks later,we got the bill and we just freaked out about the payment. We just realized that "STEVEN" turned out..like an accomplished liar!!!! He still kept insisting that he has never done like it's nothing. Is this how to attract in the VERIZON store? read more