I came to have a data transfer done for my new 17 pro max and I received amazing service from…read moreAndrew tonight! Easy and painless process! Big props to Andrew for great customer service!!!

Terrible service, very misleading, incompetent, dishonest and can't except being wrong. If you need…read moreT-MOBILE service, go to Upland. 4th street T-Mobile caused issues to our account, knowing they were in the wrong but refused to compensate us in anyway. They couldn't accept my old phone due to being inoperable and having a green screen, however during the process, they marked it as being a trade in. Three months later we were charged a significant amount of money, due to it not being returned. We Went in to give them the phone and they still wouldn't accept it. So do they really know what they're doing. Just stay clear of this shop, can you give a half star, SMH.

I had a great experience with iPhix. My laptop screen was completely damaged and needed to be…read morereplaced, and they fixed it quickly and professionally. The new screen looks perfect--just like a brand new laptop. The staff was knowledgeable, honest, and kept me updated throughout the process, which I really appreciated. What impressed me even more is that they don't just work on laptops--they also repair phones and other devices. It's nice to know there's a reliable place that can handle multiple types of repairs. If you need a screen replacement or any type of phone or laptop repair, I definitely recommend iPhix. Great service, fair pricing, and fast turnaround. I'll definitely be coming back if I ever need another repair!

Called to get a price for an iPhone 14 Pro Max battery replacement, and the guy I spoke with was…read moresuper helpful. He gave me a quote, set up an appointment, and told me it would take about 20 minutes. When I got to the store, the same guy helped me again--great customer service. The battery replacement was done in the time promised, and he also took care of an issue I was having with my charging port. I'd definitely recommend this business.

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

If I could give a higher star rating I would choose it. I will be very direct and honest, to me…read morepersonally what made this store just an amazing store to visit was one Tmobile associate , sales person , representative, which to me she could be all of that and more in one person. Her name is VERENICE !!! She has been simply amazing , from the moment I had issues with my older unit she did all that she could to obtain a simple trade for me through my insurance of course,. She detected the problem with my unit was a software malfunction, and this made it possible for me to obtain an exchange for my deflected phone . They did not have my model anymore , it had been discontinued, instead they sent me a newer model, which I was happy with , only paid literally 5 dollars for the exchange application fee , I guess you can call it. I still wanted to get their newest android phone model the Samsung S 26 ULTRA , and Verenice said keep the one you have for a few months see how you like it and if you feel that you still want to upgrade do it ! All I could say to that was of course, n I promised her I would come back with her personally in order for her to get the credit from such sale. I finally did come back and had mine and my girlfriend's phone upgraded to the same S26 ULTRA . By upgrading my plan from a senior or dinosaur one ( been with them for like 24 years) she was able to get me a promotion where by trading out phones for the new ones we were able to qualify for the full credit of the cost of both phones, basically 1300 each . And we would have to be responsible for would be the cost of the new plan, or the two lines and the insurance fee. Once I hlt my new phone mailed ,which she patiently helped place the order thru the tmobile app, I came in and had everything transfered into my new unit. She took the time to explain lots of things I needed to know about my new phone and plan and here I am . Saying thank you Verenice for such an amazing and professional help you offered to me ! You are simply wonderful! A great professional and your bedside manners are second to know m I sincerely hope that Chris the store manager realizes what a tremendous asset she is to the store itself and to the company as well. All the knowledge she possess just make you feel safe or secured about making changes like the ones I did. I tried to go back into store and personally give kudos to Verenice and a great report to her manager Chris , but our schedules never agreed . On top of that this beautiful young lady is also Bilingual. Habla Español, and I wa sable to witness also her Spanish skills ar work ! And the patience she used with some really hard and emailing customers ,she had to deal with. How she kept her composure and displayed a flawless act of professionalism with them , was just simply admirable to me. Feel so blessed to have come across you Verenice , thank you for all of your help! Please know how much I sincerely appreciate your service , period !!!keep up the Amazing work ! Look and also for her next time you visit her store ! You will understand better what I am sharing with you . ! Muchas gracias Verenice ! Eres única!

Went in to get assistance transferring my mom's cell phone number after her husband of 65 years…read morepassed away. Briana M greeted us warmly as soon as we walked in. She was helpful and attentive to my mother. She was able to address Mom's problem quickly, but we never felt rushed. In fact, as we were leaving, she offered her condolences and I could sense the sincerity. She made what could have been a very difficult conversation pleasant and kind.

Yessir the homie MUSA HOOKED IT UP iphone 15$$!! Good experience and felt really good to get a new…read morenew phone again so foshoooo

I went this morning after my phone just wouldn't charge anymore . The guy that helped me was super…read morefriendly and great customer service. This was my first time getting a phone fixed so I wasn't sure about the cost etc But he helped me out told me it was my charging port and he said it should be ready in about 45 mins so came back in an hour to allow more time . When I came back my phone was already more than halfway charged . The reviews are on point with this business The bonus it's inside of Cardenas for those 20 min fix you can always get a bite to eat .

I paid over $120 for a screen repair, and not even a day later it started glitching--pressing the…read morevolume buttons caused black and white lines to flash. Then after a tiny fall onto carpet from less than a foot, the screen cracked again, which shouldn't happen with a proper repair. I came back to explain how ridiculous this is, but nothing was done. The quality doesn't match the price at all--it honestly feels like a scam. On top of that, when my mom tried to explain the issue, she was clearly being dismissed and not taken seriously. That was extremely upsetting to watch--especially since communication wasn't perfect on either side, yet there was no effort to understand her or treat her with basic respect. That kind of behavior is unacceptable and makes this whole experience even worse.

Exceptional customer service from start to finish! Carlos was the first person who helped us, and…read morehe made the entire sales process smooth and stress-free. He really took the time to look out for us by explaining everything clearly and making sure we chose the best plan options for our needs. We ended up having to order our phone, and the experience was great right from the beginning thanks to him. When our phone arrived, we came back in and were greeted by Joseph, who was just as exceptional. There was a line of customers ahead of us, and he made sure to let us know right away that there would be about a 30-minute wait, which we really appreciated. The poor guy was running back and forth like Speedy Gonzalez, helping everyone as efficiently as possible! Despite how busy it was, when it was finally our turn, he never rushed us. He took his time, helped us pick up our phone, finalized the finances, and made sure everything was taken care of before sending us on our way. Overall, an amazing experience and truly great customer service from both Carlos and Joseph. Highly recommend!

So I have to say our experience wasn't the best, but it honestly had nothing to do with the…read morecustomer service here. My daughter and I upgraded our phones due to being offered a loyalty promotion. It all went down hill from there. Our phones didn't work. Our messages were not blue. Our calls would not go through. My daughter's phone was associated with a completely different phone number. However, Anthony, Carlos, Joseph and now recently Khalid were honestly so patient and helpful. They fixed what needed to be fixed. ESSENTIALLY having an overall great experience with this location. I'm grateful to not have a reason to go back, but would in a heartbeat if I had too.

The service was amazing and didn't have to wait too long. Went in for an issue I anticipated paying…read moreover $200 for and paid only $70. Was super grateful for the quick fix! Thank you so much !

Mobile cell phone repair. Good prices, quick service, and great work. I would use him again.read more

I went to get information about my phone the trade-in promotion and I was helped by Jose and he is…read moreabsolutely amazing. Not only is he knowledgeable, but he is patient. He is willing to help and explain things a million times with a smile on his face. he is also super friendly I felt super comfortable and happy with my purchase and the customer service was top notch! Give this man a raise Thanks again Jose! I'll be coming only to this store from now on

I would like to give 0 star for t mobile if there is one. They know how to charge you but don't…read moreknow how to fix their problems. I have been with T mobile over 7 years. Lately tow month, I lost my internet service daily. I contacted the company which they located in philines and usually took two hours to get someone. Dancing like clowns to follow what was suggested. Nothing helped. Still no intent connection. I went to local store and suggested leaving Tmobile but no refund. I am pretty sure the employee knows what happened. I f someone try to join T mobile, just be careful.

I don't know that I would recommend any Verizon store, but especially not this one. I came in to…read morepick up my online order and was told there was a "system outage" that meant they couldn't process my original order, but that they could still create a new order. I should have left then because it seemed sus, but I needed my phone before the Thanksgiving holiday. I waited 30 minutes to go through the entire purchase process again. They said that the $80 I paid on the original order would automatically be cancelled and refunded. Not the case. I was charged on my credit card, which I used on the new order, and again on my monthly bill. I didn't want insurance. I told the lady this like ten times. She brings her I assume manager into the conversation who immediately starts with "I heard you don't want the insurance?". Just let me buy this phone and leave, I don't want your insurance. Then my hotspot wasn't activated on my new phone, which I would have expected to be transferred from my old phone. Why else does this process take so long? I already dread the next time I have to go into a Verizon store.

Superior customer service today with Niko! Friendly, helpful and just plain nice! Also, shout out…read moreto Sandy who helped me last week with the purchase of my new iPhone. I'm a longtime loyal customer to Verizon and great customer service is why I stick around. Thanks

Karimi assisted with correcting a txt & call issue with my i15 after the recent IOS 26.03 release!…read moreMy txt input was very slow. And my txt's & outgoing calls be not going out. She reviewed my setting & reset (something??!!) My iPhone is again performing great! I highly recommend Karmi & this location's team!

I was unable to check in due to my iPhone acting up. My phone was on SOS for about 32 hours for an…read moreunknown reason at the time. I felt so useless without my phone lol. I visited another Verizon store in OC, but I was not an authorized user, so they couldn't assist me. Completely understandable as they were simply following their guidelines. Ended up in this Verizon store with my mom. This store is located in the Colonies. Finding a parking spot can be difficult since it's always busy. They have a large open space. It's nice, clean, and bright. I suggest more seating for customers while they're waiting. Possibly a couch, chairs, or ottomans? It wasn't too busy when we visited around 15:00. Just like any other Verizon store, there are only a few representatives. Thank you Gisselle for assisting us during the most stressful time! She was very knowledgeable about everything. She gave us multiple solutions and alternatives with thorough explanations. We were able to find a solution in under 2 hours. Heads up, if you have an iPhone 13/Pro then you might experience spotty cellular network or SOS because the new iOS, long story short, sucks. Eventually this iOS won't be compatible with iPhone 13s, so you'll be forced to upgrade. I ended up with a new iPhone, no deals, but I was able to trade in.