Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

I have been without Internet service for 17 days. i can't get the right type of fix. the service to…read morethe Box at the street is broken. I have had 3 techs out to drop a new line to my house from the street, no matter how many times the tech shows that the problem is before that line they keep sending the same bs. Today i get a message that they have done a few things and i should be able to reset the fiber connection in the garage. knowing that it would not work, i did the reset. I have a tech coming out tomorrow. and i am sure that they will leave saying the same thing, it is in the connection before your line, there is nothing that i can do. Today is 6/26 - the internet dropped 6/10 - IT HAS BEEN 17 DAYS Horrible service, there is no way to get a person that can actually assist and escalate. they will not transfer to a manager. it is ridiculous.

Very good and professional service, staff who help are very friendly show me how to install my self…read moreand also help get few free service, very nice guy

Horrible customer service. 1 person at 12:00 to service 5 people. Screamed at as I entered the…read morebuilding to sign in on the tablet. Horrible processes . Took 20 minutes to drop off boxes

Outstanding customer service! I met the owner Orlando at the Ventura County Fair back in 2013. I…read moreupgraded to Directv from Time Warner and got NFL Sunday Ticket. His technician set up our service the next day. Since then i have hired Satellite Pro's to reinstall satellite dishes whenever my solar firm re--roofs a home. They always answer their phone, do great work, and show up within the timeframe they committ to. Their trucks are stocked with parts and equipment. I highly recommend Satellite Pro's to set up your Directv equipment.

I originally signed up for directv through another company and set an appointment. The installer…read morecame out looked at my apartment patio where the dish has to go and within 30-45 seconds said I can't get it I won't get signal and left just like that. I kid you not it was a 1 minute interaction. I was not gonna let my NFL Sunday ticket go that easily. I called satellite pros and spoke with Orlando. I told him about my experience and he educated me on not being able to have a line of sight for signal, he asked me some questions about the way my patio is facing and I gave him full detail to the best of my ability. He said that he would have no problem sending a tech out to give me a second opinion. The tech came the following day he was very detailed and said it was a 50/50 chance but he was willing to try, 40 minutes later the dish was installed and aimed at the satellites (apparently there's more then one) he showed me the device he used to aim it and there was all checks which he stated was a good thing the whole job took about a hour and my experience with the tech was great he covered everything and now I'm an extremely happy camper :) Orlando called after the install to follow up, which was a nice touch and shows that he cares and his customer service is outstanding!!! Thank you so much Orlando for being patient with me, taking the chance on the install, being very informative and welcoming me to Directv with a great experience.

Literally the worst service provider everrrr! Amazing how they're on-time to collect payment but…read morenever reimburse for downtime. Stay far away!

For a compelling argument as to why government can't compete with private businesses and should…read morestay away from operating enterprises, look no further than this horrible municipal run internet service provider. Originally operated by Inyo before becoming Onward, of which I was a customer some 6 years, the city took over operations this year. Since that time, I have experienced more service interruptions over the course of 1 month than during the entire 6 previous years when it was run by a for profit company that knows what they are doing. Reaching out to the people running things is pointless, again because they are public workers, and they can't seem to figure out how to solve the problem anyway. Fortunately there are other options. I'm switching providers. Stay away.

As a first time visitor, I found Marlene and Bri to be very friendly I only came to pay my bill,…read morewas super quick and easy. Come visit them you'll be impressed!!

amazing customer service bri and Marlene were really helpful and respectful. Can't wait to be back…read morehere

Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very…read moresatisfied!!

Great customer service. One Internet America was able to provide speeds that are significantly…read morebetter than any other ISP in my area

They're one of the few providers in our area. Great customer service, reasonably priced.read more

From the owner: Our services range from wireless broadband internet, back-haul communication to fiber optic…read moreinstallation, and we custom design your carrier solution using a combination of these innovative technologies. Whether your project is located in a metropolitan area, a rural community or an industrial site, Corporate Internet delivery a cost effective internet carrier solution grade that will perform to the highest network standards

Wanted to compliment Dave Stornetta, Onwards Field Tech that has recently been very helpful as a…read morelong term tenant moved away and a new tenant is moving in. Both tenants were very happy with how Dave made everything go smoothly. Of course as the owner and property manager I'm happy when my tenants are happy. Dave is both affable and knowledgeable making any interaction with him pleasant and informative.

I am a new Onward customer and Gage provided excellent customer service when he installed my…read moreequipment to get my wifi set up last month. Gage arrived at the top of the 2 hour window I was given for his arrival. He was kind, professional and work quickly. He took the time to explain the Onward app, walked me through the features and answered all my questions. I felt set up for success by the time he left. Thank you Gage! As for the ACTUAL Onward service (wifi), when it works it's good. However, I am disappointed with the lack of range as it relates to the connectivity (wifi). I have gotten some improvement by using the app to "prioritize devices." I expected better as I purchased the highest quality option though. Hopefully this improves.

My husband and I were ecstatic when we found out that our apartment community was serviced by…read moreVerizon Fios - our first thought was YES fast internet and hundreds of channels!! Then just 5 months later to our dismay a company called Frontier was taking over. Since the transition, we couldn't get ahold of ANYONE! We couldn't get ahold of customer service, tech support or even get a real human being on the line to pay our bill!! I loved Verizon because of the OnDemand program - I could come home after a long work week and catch up on all of my favorite shows. But after the transition, everything was deleted and it would be months before they would upload each show or each network. Then three days ago, our cable completely went out! The error read "please check the coax cable connection between the RF In and Fios TV IN of your set top box and router." After doing this, securing all cables and rebooting the cable boxes about 10 times I called their customer service line. I was on the phone with a representative for over an hour trying to troubleshoot my cable when she finally said they would have to send a tech out in 2 days. The tech would arrive between 9AM and 5PM - what kind of time frame is that? There goes my entire day off. So today, we made zero plans and waited for a phone call or knock at the door. The tech never arrived and our cable is still out. I cannot wait to cancel my service with Frontier TOMORROW! This has been by far the worst in cable and internet service and would not recommend them to anyone!!!

Frontier is absolutely horrible... a complete joke. It's frustrating when you sign up for quality…read moreservices (tv,intern, phone) and get switched over to horrible qualify. No HD, NO ACCESS TO ON-DEMAND, RIDICULOUS WIFI SERVICE since April. I've been complaining for a whole month, had a tech scheduled..... never showed up.... THANKS FRONTIER FOR WASTING MY SATURDAY.... THE ONLY DAY I HAVE OFF!!!! Fyi: if your gonna missed a scheduled appointment it's great customer service to call and let them know. If you haven't been able to fix your issues for a month at least allows customers to get out of contract. I was on hold for over 3hrs, everyone i spoke to didn't know anything couldn't get ahold of tech couldn't tell me an ETA...I can't believe you guys don't have it together how can you expect customers to wait from 8am - 9pm without giving them an estimated time or a smaller time frame. Completely dissatisfied, disappointed, and i will never recommend to anyone!

I came into the spectrum store today and Oscar helped me out. He assisted me with returning…read moreequipment and after reviewing my account, he said that he can save me money with the same plan that I currently have. He saved me almost $100 a month. Oscar is the absolute man! Give this guy a raise!

Worst Store ever employees are not helpful at all wasted my whole day waiting for number to be…read morecalled then they text me say come in. I walked in. They said your name is not on the list. They're so stupid.