I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the strings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store.. read more

This Big 5 is in the "central court" shopping center on central and Philadelphia. I needed some warm weather clothes for my daughters for our upcoming trip to the local mountains. I found a coupon for here on retail me not for $10 off $60. That was enough for me to go and look for what they had. I did find suspender snow pants and boots for my 5 year old daughter. With the coupon the pants came to $24.99, not the best but not bad! Didn't see any boots for my 2 year old baby though unfortunately. I certainly do think they could have greeted me when I walked in, manager looked right past me. Also 2 cashiers were working and no one was paying attention as I waited in line. Had to just walk up myself. Not greeted at all he just began scanning. The coworkers were talking amongst themselves about the schedule or what they're going to do this weekend or something? Glad I found what I needed though so my girl won't freeze when we go to the snow. read more

Big 5 Sporting Goods - Big 5 - Sporting Goods Near Me - Chino, California

Went to store. Was at the counter for over 10 minutes. Although the store had several employees, no one assisted me. Lost my business.

Went in to look at the selection of air guns. Very nice atmospheres and vibes, from both the store and the employees. Those who were working this morning were very helpful and have made me want to come back again. read more

I'm in literal AWE over the service I received from Joseph in store. He was not only so so helpful but he was the sweetest from the time he answered the line to the end of the call! I had called in for some questions on hiking boots that I am in need of and I also tried to order online but I had issues, he was able to not only find them for me but have the store hold them for me as well! I'm truly so thankful for Joseph's help and kindness! read more

I just left this location, was sent by another Big 5 because they said this location had the item in stock. When I got here a young man helped me find the item which was a ping pong paddle, he was very nice but upon inspection at the purchase counter I notice the paddle was open and completely missing the inserts that would hold the paddle in, I politely informed the sales associate that and if they had another one in the package new, she said they didn't and started to ring me up, I said I wasn't going to purchase it that the item was a return item. They employees started to gang up and argue with me that they don't return and place items back on the sale floor and I responded why does it have ball markings that say otherwise, she inspects and notices the marks. A moment goes by and she says we won't be able to give out a discount... I never asked for any discount. I responded I never asked for one and just walked out. Employees that I give negative feedback as they didn't have their name tag warn. White female blonde hair wearing all pink, w/pink gater mask. Asian female no mask, short hair, gentlemen haircut I hate that I have to describe the employees in this fashion, I didn't want anything but to make a purchase and move on with my day. read more

My wife was looking for snow pants for our snow day. She found her size and on sale, you can't beat that. Staff was friendly and very helpful. They rang us up and we were on our way. This Big 5 is a bit difficult to find because it is hidden behind a gas station. Drive around in the shopping center, find the Chuck E Cheese and you will find the Big 5 right next to it. read more

Big 5 Sporting Goods - Outside - Sporting Goods Near Me - Chino, California

I don't know why but coming in here throws me off. The shape of the store is different from others that I have been to and so their organization is something that I could't get used to. They were having sales as usual but there wasn't anything that I could find in the sizes that I needed them in. Hmm, oh well! I wasn't greeted by anyone who made eye contact with me. They nay as well have had robots in the front of the store. The cashier who "greeted" me was doing something else but when they heard the door open they automatically said, "Hi, welcome." and that was it. Hmm, OK. There didn't appear to be anyone on the floor who was offering any kind of help, suggestions, fitting rooms or knowledge about what sales were going on. Needless to say, it was a quick trip in and out of here without a purchase being made. read more

2nd big 5 store I went to this morning 1st one was sold out completely -Was looking for my fishing sinkers luckily that were being restocked at the time but the gentleman was very helpful finding what I needed for me and checking out was a pleasant breeze lady staff member was super helpful I was in and out ! Regret not getting names but great job !!! read more

Bruh, looking for swimming pools, I'm coming from Rancho Cucamonga I specifically called and ask for a specific pool and the person who answered the phone re-assured me they were in stock. 30 minutes I arrive, of course the person was gone that I spoke and the manager is clueless. Even goes by asking me if I called the right store....After I read off her phone number, still clueless she's says we've been out for weeks and I was given the wrong info. For a retail store the size of Starbucks ensure your employees know what they are talking about. Especially when they ask to reserve one and they tell you they are on their way from a city damn near 30 minutes away. read more

Matt was amazing he went above and beyond for me and made sure that I left with the Item I desired & that I was completely satisfied with my purchase read more

Not the prettiest Big 5 in the area. Sign up for their email list. The emailed coupons will save you $$. Big is like the 7-11 of sporting goods stores. If you know what you want and you are not particular about the name brand, you can quickly find what you need for most sports. Bass Pro shop and REI will have specific gear for the enthusiast. This location is always fighting clutter. Like most stores in the area, It's the local shoppers that like to drop stuff on the floor when they lose interest. The staff is friendly and they try to be attentive. read more

Excellent customer service. I didn't purchase anything but needed my basketball pumped. The manager said this was no problem and took care of it for me. I don't know the manager's name but she was blond with straight hair and very nice. Thank you! read more

Top notch customer service from the following reps: Gelma, Val and Leonard. A few friends and I came in and started asking questions about guns for days on end. Never once did they give us the cold shoulder. Just a bunch of answers, smiles and a willingness to help the customer out. In the last month, we have been here more than enough... but only because the service is so terrific. I have no hesitation telling everyone how great it is at this location! read more

Went in to purchase two running treadmills , ladies very profesional willing to help. And Luis V. Was horrible in customer service. Right off the bat he didn't want to check if certain treadmills were in stock. Decided to tell me you can check on line. When I had already checked and it said there was . Horrible, .. $1,200 loss for the store... another will accept my money...specially with the crisis that's going on . Lost a customer for good over one lazy representative. read more

This Big 5 is always having a sale! Got some great pool toys for the holiday and used an on-line 20% off coupon on my phone. Wow great bargain. I also buy my tennis shoes here on sale for under $30. I'll be back again soon! read more

An older Big 5 but still has a larger selection of merchandise. If you can't find what you need ask for a manager and they are very helpful in trying to find what you need at another store! Check out the breast cancer merchandise... read more

After a few bad experiences at Turners (Chino Hills) and Bass Pro (Rancho Cucamonga), I stopped by Big 5 in Chino Hills. After dealing with two other stores that didn't seem interested in my business, Big 5 was a dream come true! Honestly, I loved the place! Only one guy at the gun counter, so I milled around the camping supply area and had a blast! I know that sounds dumb, but it was fun! Once it was my turn at the gun counter I found the clerk nice pleasant and helpful. The only problem was that they were out of stock on the shotgun I had wanted. There was a sale on the particular shotgun I was interested in. The clerk got on the phone and located one at their Moreno Valley store. So why not take a drive! The only reason I'm giving them 4 stars instead of 5 is because of their limited gun selection. read more

Came in to get a couple things and Corey helped us! He had great customer service and was hilarious he made the trip that much better!

Big 5's are very good stores. Anytime I go to one I almost always buy something. This store is the nearest to my home. The employees have always been helpful, friendly and quick. The store is well stocked. read more

Tess And Jessica were so helpfu! I was asking lots of questions they were knowledgeable and patient. The products are top quality.

I really like this shop because I think goods in most of sport shopes are too expensive for me. The price here is apprppriate, and thay can make me buy a lot. If you don't have a place to get sport things, I'll recommend this. read more

Horrible service manager and three staff there were all huddled up gossiping about their weekend while myself and another customer waited in line had to ask them two or three times if we could get help and when we asked they seem to be bothered to help us on professional staff and definitely a manager that shouldn't be a manager read more

This place only had on casher when i went and it was busy that day. I bought a wagon it works good so far.

@Jessica cashier last Friday!!! Thank you for informing my daughter and I about how we can save monet on my daughter penny board! Great customer service that we haven't received in any other Big 5! Keep up the good work! read more

Came to Big 5 on Sunday night hoping to buy some running shoes for the gym. Went to check out, to pay with Apple Pay, the lady said it worked, but none of the registers were taking the debit. She told my friend and I she would hold the shoes, but did not mention they were closing soon. Came back to them saying come back tomorrow, not even a sorry. Well they lost our business, we went to the one in chino hills. But the WORST customer service I have ever experienced! read more

Just want to say that we always get the best service from Victor, the Assistant Manager at this store. He always goes above and beyond to provide his customers with amazing service and we're so grateful. Thank you Victor! read more

Best Big 5 in the Inland Empire hands down. I've been a customer at this location for just over 10 years. The customer service is exceptional which is becoming so rare in the retail market. I went there today (5/20/17) to purchase 2 pairs of running shoes, but wound up purchasing 5 pairs instead because the price and quality was impossible for me to walk away from. The helpful and friendly staff sealed that decision for me. If you've never been to the Chino Big 5 before, give them a try..You won't beat their prices or their people! Henry Ontario,CA read more

Good place. Great prices and always find a good deal. Be on the look out for them email coupons they will save u money.

I have decided to come to this store to buy ammo. We had great customer service yesterday. I also returned today to look at a rifle and the manager Sarah was working. She was great and very helpful. I will be returning to this store soon to make a purchase. read more

This was my husband's and my first trip to a Big 5 Sporting Goods. We are new gun owners and we just happened to pass by and wanted to see if they had ammo and find out the process to buy it. The manager on duty Richard was the best on giving us all the info we needed. While asking more questions he got a call to the register and then had to deal with a customer from hell. I have never seen any one person act so immature and rude. Even while Richard was trying the find the right item for this rude lady he still continued to give us more information on ammo and provide us with great customer service. After he found the correct item with the correct pricing he gave them to the cashier for the customer to decide which one she wanted to purchase. Well she wasn't having it. She demanded that she get the sale price for the non sale item and told him that she was going to call corporate on him and that she will never shop there again. Even while this wack job was going off he was very polite and professional. My hats off to Richard. My husband and I will be back just because of his great customer service. read more

I bought my son an everlast punching stand and gloves here. Pretty good customer service. They have good sales

This place has the best looking cashiers and store manager

Best sporting store ive ever been in, awesome people working there who really care about their customers and the quality of their store. Gelma is a great manager and they assembled a bike for me so i could enjoy it same day and take it to the beach. This is my store for everything sports! read more

Terrible service. The manager, Asian lady, didnt seem like she wanted to help me. Wanted to return an item but not able to because i didnt have the package it came in. Sorry, next time i will save all my packaging for atleast 30 days. Ill be shopping at Dicks Sporting good now. Big 5 is definitely going down in service. read more