It's a hit or miss here. Helpful staff but can be somewhat unorganized. Decent selection of items but can be a little overpriced.

I had arguably the worst experience at this location yesterday, for starters nothing had the correct price on it, tents where being displayed for 60 dollars when I went to actually buy it turns out it was 120. When realized and didn't want it, the young lady w the headscarf on register 1 told me I had to pay for it since It had already been processed. I spoke to another associate and he said "that was a mistake on management for not training her properly" I was out 120 and all they told me was "sorry" I now have to wait to get that money returned back into my account. Want a good sporting goods store, try Big 5. Prices are displayed as they are, they also make refunds very easy! read more

Absolute rip off. Don't shop here. You can find the same products for cheaper anywhere. The only reason I go anymore is just to try things on so I can buy them for half the price online or at another store. They have zero respect for your wallet. Went there for a baseball glove and they don't even have decent baseball gloves anymore they over charge for anything that is good, and I just get them elsewhere. The batting cage with the technology never works. I don't get how Dick took over when Sports Authority and sports chalet disappeared. There is nothing comparable to what those older stores used to provide. Just take your money to Amazon and use this as a place to try the goods on for size read more

5 stars for Jeffery Roland. He is helpful and friendly. Always greets me with a smile. Great employee who represent Dicks well. Store is well stocked and very organized. It's clean and inviting. If you need something, Dicks has it guaranteed. Prices are competitive. read more

This store is awesome. They should all be like this one. We came here because my grandson's cleats were available here. Not all Dick's have the same products. He got exactly what he wanted, with great help from the staff. We walked into the store, we were asked what we were looking for. First was skateboard protective gear. I heard the salesgirl tell someone we were on our way. We were greeted by a nice man, who helped us with sizing and stayed with us until we were satisfied. He asked, "Any other shopping today". When we mentioned cleats, he said he would let them know we were on our way. When we got to shoes, they were busy, so we were not greeted. But we were helped in a timely manner. The salesman helped with fitting and got us a larger size. AMAZING customer service. Note: we went to another Dick's the same day and did not receive the same level of service. read more

Went to buy a pair of walking shoes and the cashier up front was very nice . We didn't know they were on sale but he brought it to our attention which made us happy. So shout out to Adam! Thank you for your help! JK read more

This place has two of my favorite brands, The North Face and Nike. I also their Yeti brand, although it's expensive, it is high quality stuff. They had anything you might need for sports...a cool gift certificate idea. read more

I went in on Wednesday and had such a great experience! Bianca helped me find exactly the gear I was looking for and made the whole shopping trip easy and fun. She was super friendly, patient, and really knew her stuff. Great customer service and a welcoming vibe I'll definitely be coming back. Highly recommend this location! read more

Came around 11:00am on a Monday looking for shoes for work (wasn't busy at all, the workers were just talking to each other). I asked for a shoe size and the girl who worked there told me "okay hold on" went to the back and basically hid back there for a bit to obviously not help me? Not sure why when I wasn't asking for much at all. Never came back to assist me, luckily another worker noticed me and helped me. We all have our days I get it, but don't go to work if you don't want to do your job. Definitely won't come back to this location. read more

I personally don't recommend this location! I tried to look for help and when I did the only person that seemed to be around was Destiny but she just seemed bothered ! It's like she was being forced to open the fitting room up ! It was overall just a bad experience with her. She was extremely rude and unwelcoming ! read more

Kind of shocked by having to push a young white male (I'm a senior white female) to take two pairs of binoculars out of their boxes so I could compare them. Should be standard procedure right? Maybe he was stoned but the level of confusion was intense, and once I made my decision he started down a rabbit hole about how weird whale skeletons and hippo skulls look without skin. Seriously dude don't make small talk with your whale watching customers. Price was good but it's worth the drive for me to go to Sports basement in future. Much better some service. read more

Wanted to shout out Eric for his help the other day! I was looking for a couple styles and even though I wasn't able to purchase that day he was extremely helpful and friendly. read more

Dick's Sporting Goods--where customer service goes to die. If you've read the sea of negative reviews and thought, Surely it can't be that bad?--oh, but it can. Consider this your warning. I called earlier today to get my son's new catcher's mitt steamed. They told me they couldn't do it until after 2 PM. Fine. I called again at 6:53 PM (because, silly me, I like to confirm things before driving a long way). The employee assured me--no problem, bring it in. They close at 9 PM. Fast-forward to 7:50 PM: We walk in, mitt in hand, and surprise! They suddenly can't do it. Why? Because it's apparently too close to closing time. You know, a full hour and ten minutes before closing. Mind you, steaming a glove takes all of 30 minutes. The guy who does it was there--but the manager, in all their infinite wisdom, wouldn't allow him to do it. When I politely (okay, at this point, less politely) pointed out that I had called in advance and been told otherwise, the manager--who must have taken a masterclass in poor leadership--shrugged, offered no solution. They clearly took "managing" to mean "standing around making sure nothing helpful happens." Pro tip, Dick's: If you have a cutoff time, maybe train your employees to mention it on the phone instead of wasting people's time. Just a thought. Then again, expecting competence here seems like wishful thinking. Save yourself the frustration. Go elsewhere. read more

I had the best experience at Dicks last week in the shoe dept. The girl that helped me was Shelby and she was very knowledgeable about the running shoes. I'm a new runner and was lost and overwhelmed with all the shoe choices. read more

On 1/28/26 my husband called and talked to the manager at the Chino Dicks. Someone had gotten a hold of my debit card and personal info and made a very large purchase for pick up. My husband told the manager that this was fraudulent and to not let whoever this person was to pick up the order. The manager acknowledged this but still let this criminal come into the store and pick up this order! I will find out who the manager was at the Chino Dicks on 1/28/26 at 5:15 pm which is when the order was picked up. I will be taking this case to court. The manager at the Chino Dicks is careless incompetent!!!! read more

Not your typical dicks sporting goods. This place is a stand alone store, not affiliated with a mall. This means a lot more verity. A lot of shoes selections. read more

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Love this place .find some stuff half price .hat 20 .glasses 34. people are nice here trying to help read more

DICK'S Sporting Goods - Sports Wear Near Me - Chino, California

I always have a good experience at Eastland location. Everything is always in stock. However, location is sometimes not well kept and not enough people to assist. read more

This place is good and I recommend it for sports and drinks and I also have a Gatorade gx bottle read more

DICK'S Sporting Goods - The best Gatorade bottle ever - Sports Wear Near Me - Chino, California

I love it here ! Everything is always so organized, and the staff is more than willing to help. Whether you're coming in for some casual socks or the best running shoes, they have a large selection. I'm so good at price comparing between stores and they're always willing to meet us in between. You definitely get your koneys worth. ! It keeps me coming back read more

I took my little guy to get a new baseball mitt, the staff was extremely helpful and attentive. We also tried the batting cage. It was $15 for 15 minutes. read more

Wouldnt recommend this place for golf help. Its happened a couple times but this last time There was a dude named george hes pretty much no help at all for the golf department waist of time and gas coming here alot of the people here just fill the spot but dont know anything about golf clubs repairs and such. read more

Shout out to Paige at Dick's Sporting Goods, who was an excellent sales clerk. Helped me find all the items I wanted. Super friendly, very professional, great employee. read more

Never in my life have I encountered someone as rude as Jenn, the store manager at the Dick's Sporting Goods location in Chino, CA. During my recent visit for curbside pickup, she insisted on charging 10 cents per bag, even though every other employee I've dealt with had been kind enough to provide them without issue. I was not aware of any change in store policy regarding this charge. I've spent a significant amount on pickup orders this week alone, and instead of handling the situation courteously, Jenn rudely stated, "We cannot give you free bags every time you come here." Really? A simple, polite explanation about the change in policy would have sufficed, and as a loyal customer, I would have understood and ensured to pay for bags next time. Instead, she chose to be condescending and dismissive. To make matters worse, Jenn proceeded to speak to me in an even more patronizing tone, saying, "I have been very patient with you." Her attitude was not only unprofessional but also entirely uncalled for. It's ridiculous that Dick's Sporting Goods would employ someone with such poor customer service skills in a managerial position. This encounter has left such a bad impression that it will be the last time I shop at this store. Also, for those planning to shop here, be aware--they are now charging 10 cents for bags. read more

My wife went there today to return a pair of shoes. She wore them for about an hour, and they started to kill her feet. She cleaned them up good they wouldn't return them. They were being dicks at dicks ...she shops all the time for her grandson buys $300 and $400 bats not anymore. DICKS! read more

Great costumer service by the guy with the glasses near the baseball section. Give him a raise

This review is for Roland at the golf shop. I've taken multiple clubs of mine for re-gripping and he's been really helpful and accommodating. He even complimentary re-regripped clubs that weren't straight the first time around, which I genuinely appreciate. However, the best service I've received yet is adjusting the lie/loft of my entire iron set. After coming back from his lunch, he went straight ahead and finish adjusting them within the hour. The best part of it is that we were working together to see and make sure the clubs are fitted to me and adjusting as to half a degree! Thank you Roland! read more

DICK'S Sporting Goods - Golf Shot - Sports Wear Near Me - Chino, California

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I was confused by the sign that I thought said all tentative 25% off. When I got the the cashier I asked about it. After several calls an employee finally grudgingly went to check on the sign. Eventually he let us know that the sale was only on one brand of tent. I said ok and went back to change for the tent that was on sale. On the way back I mentioned that the sign seems a little deceiving. The employee who was already annoyed that I had asked for clarification in the first place said "it's not deceiving at all" in a tone that made it clear that he though I was just being difficult. At that point I decided that I didn't need to buy either tent. I told the cashier that I was not going to buy any of the $250 worth of camping gear because of the way he spoke to me. She looked at me with a blank face and just took the product back. If even one person there had made me feel like they wanted me to be there I would have purchased all the gear. But they all looked like they hated bing there and that they wanted nothing more than to have me and every other customer go some place else and leave them alone... so I did I went next door to target and found the tent I wanted in the first place for $30 less than it was at Dicks. And the employees smiled and greeted me, helped me willingly and thanked me as I left. If just one person would treat me the way everyone on target treated me, I would go back and get the red sleeping bag that my son wants so bad. But I guess that's how you end up with a 2 star rating on yelp. read more

DICK'S Sporting Goods - I was confused by the sign that seemed to say 25% off all tents. - Sports Wear Near Me - Chino, California

I had not visited Dick's for a while because honestly this location had always been dark and dreary without any happy associates to help you. Fast forward to Dec 22. I walked in just to look for a pair of shoes and was met by Violet who was all about helping me find the perfect shoe. I did take a chunk of her time, but she was there to HELP. She was AWESOME and efficient. Loved her great vibe and warm smile. I walked away purchasing 4 pairs of fancy new shoes because Violet was so willing to help me. I picked up a few more items and made my way to the checkout where I was checked out by Daniel. Another super friendly associate who chatted me up but again was efficient and fast when processing my purchase. Bravo Daniel with "Great Hair". Thanks Dick's for these two fantastic hires!! I will be returning to this location in the hopes that I run into Violet and Daniel again ! read more

I've been going to Dick's for many years and have been mostly satisfied every time . Last month I bought some water shoes on sale for Cancun vacation. Shoes fit well and looked good when I got them. Wore them once for a day at an Xcaret excursion and started to get blisters by midday. By the end of the day, had at least 7 different areas of blisters and could barely walk around. Went in today to see about an exchange or return. One of the manager, only gave me Isaac as his name, said he couldn't do anything because they have been worn. Well how the hell are you supposed to know if there are any issues without wearing them. I understand some may wear and return because they changed their mind. But this is a totally different issue. This product they sold is causing bodily harm, most likely due to poor design or something. A large corporation like Dick's cannot sell poor quality product and not take any responsibility. At the end of the day, these water shoes were only $20 on sale, but this is about customer service and corporate liability. Might turn into a small claims case for pain and suffering because it basically ruined the rest of my trip having to limp around from pain with every step caused by the damn blisters. read more

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After several weeks of the COVID-19 crisis, with gyms closed down, equipment like a stationary bike is hard to come by, and sorely needed. Dick's normally carries a very well-reviewed model, the Schwinn 270. About the best around for the price from what I understand. But of course, all area locations were out of stock, with no idea when they might be able to get one. So I began asking the inevitable questions, "Can't I buy THAT one? Having one on display doesn't do any good if you can't get the product, right"? Our other two area locations unequivocally stated that they "can't" sell displays, period. But the manager here agreed that it's no use displaying a product that can't be obtained. She even gave us a sweet discount, since it was in fact a display, which may already have some wear. Even so, this is a solid product. After a wipe-down to ensure it's germ-free, it seems brand new. We can exercise again, thanks to a manager putting customers before bureaucracy. read more

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I don't know why I even considered shopping at Dick's again ... guess I needed a reminder. Overpriced, poor customer service, an impossible return policy, even with an exchange. Dick's sucks read more

Went to get a get a few Christmas gifts. They had a flash sale online and in store more sales. The cashier Jarred was horrible. He wanted me to look up everything when I had screen shots. As if I worked there. They are lazy! They didn't even walk over to read their own sale signs. U had my young kids with me and they took along time. Never shopping in store again read more

I don't recommend going to Dick's Sporting Goods for their services. I Usually go here for their merchandise and never had a problem. Finally used their services for the first time - Tennis Stringing (restring, overgrip, grip replacement) Picked up racket on the date the told me it'll be done, with a reminder call, only to find a portion of the string completely broken. I haven't even stepped 5 feet out of the store so I went back. Spoke with the guy who gave me my racket and the manager. They agreed to redo the service for free. Second time I picked up my racket, one week later after no call from Dick's - I had to call myself. Strings we're fixed and the racket itself looked more dirty than how I dropped it off. Finally got to playing a round of tennis and became completely disappointed with the new grip. The entire grip on the handle was turning black as well as my hand. Sticky and hard to wash off. I decided not go back to Dick's because I don't trust their work. I found Racquet Edge in Walnut, right across from Mt. SAC. Very friendly, quick, and they did an excellent job. read more

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Not sure why there's so many bad reviews about the customer service because I have always had a good experience there. I want to give a shoutout to the young man that works in the bike department. He is very chill, professional, and helpful. He was very helpful when I went in to get a bike for my kid a few months ago, and was helpful today 1/5/2024. I went in and purchased a bike rack. Pretty expensive. Upon opening it I noticed that many parts were missing. I called and explained the situation. They told me to bring it in. They was going to give me a refund, but I asked if I can just exchange it. The young man brought another over. We opened the box to inspect it, and that one was missing a few stuff as well. He brought another one and that one was great. Everyone was apologetic and helpful. read more

Thank you Adam and Brady for going above and beyond to get me and my husband our world series jerseys! Appreciate assistance and kindness

FIVE Stars for my neighborhood Dick's Sporting Goods. Here is why: I originally went in last week and I was assisted by Chantz on my search for a running shoe. At the time I was trying to narrow down my choices to Adidas & Asics, I didn't get anything that day but he was so patient with me, he even showed me a few different colors online. After going home and doing some research and recommendations from friends I had my mind set on Brooks Ghost 12 So fast forward to yesterday late afternoon I walked in and was quickly greeted by Anthony who brought out the Brooks in several sizes and I eventually purchased the size 10.50. My first pair of Brooks ever and they feel so comfortable compared to the Nike's I've had in the past. It's like night & day. So great customer service by Chantz and Anthony, Thanks for the patience and pointing me in the right direction. I was going to give four stars because of the young male cashier but perhaps he was having and off day, it happens, no big deal. As for the few WHINING reviewers here take the chip off your shoulders prior to walking in. I got a good chuckle out of the person who was crying about not getting 10% off a small purchase. There are more important things in life.. read more

DICK'S Sporting Goods - Sports Wear Near Me - Chino, California

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We have shopped this Dick's since it opened and usually have a good experience, but not on Jan 1, 2021. I purchased a pair of Uggs as a Christmas gift for my daughter. The shoes were too big, so she attempted to exchange them. She was told the shoes were completely out of stock and they did not know if or when they would be available. She requested a refund so she could purchase the shoes from another retailer. Yes, she had the original receipt, the shoes were unworn, and in the original packaging. She was refused a refund and offered a store gift card. I explained that the shoes were unavailable and that cash was preferred so she could purchase the shoes elsewhere. The request was again denied, and the explanation given was that it was a "Gift from Dick's".? Umm, no it wasn't!? I explained that a store credit was useless if the desired item was unavailable. Then to add insult to this poor customer service policy, she was given a coupon for $10.00 off a $50.00 purchase that was only good for 3hrs; the store was closing in 30mins. This was the worst customer service I have experienced from a Retail at store. Shoppers, BEWARE of this policy when buying gifts from Dick's. read more

I am writing to express my extreme displeasure and frustration with the experience I had at your store located in Chino, California. Specifically, I had a terrible encounter with one of your managers, Jennifer Gray. I feel compelled to share my experience with you in detail so that you can take appropriate action and prevent similar situations from occurring in the future. On April 5th, at approximately 7:45 PM, I spoke with one of your employees named Shawn. I explained to him that my mother wanted to return a stationary bike we had purchased from your store because the narrow seat was causing discomfort to the inside of her thigh. Shawn agreed to process the return and promised that he could use the stationary bike as a display item in the store. He also assured me that he would communicate our conversation to one of your store managers because he was going on vacation and would not be there on the day I would be returning the bike. I assumed it was Jennifer, who he would inform about my request and explain that it was okay for me to return the bike. The next day, on April 6th, I called the store and spoke to Jennifer Gray, notifying her that I would be returning the stationary bike based on the conversation I had with Shawn. However, she replied by stating that Dick's Sporting Goods store does not accept returns on used items and that she could not make any money off the return item. This was not in line with the conversation I had with Shawn, and I felt confused and frustrated by the inconsistency. I contacted customer service and spoke to a representative named Rob, who was excellent at handling the situation. He clarified Dick's Sporting Goods' return policy and informed Jennifer of it. Jennifer then gave me the okay to bring the bike down for a return if the bike was in saleable condition. After arriving at the store at 11:59 AM, Jennifer and her staff conducted an unnecessarily thorough inspection of the bike, as if they were searching for illicit items instead of a standard return. Even after finding no valid reasons to deny the return, Jennifer arbitrarily cited minor issues such as a tiny scratch where the adjustment of the seat is at and my use of the accompanying journey app to reject the return. I then called customer service again after Jennifer Gray had her employees put the stationary bike back on my truck and spoke to Karin, who was also excellent at her job. I expressed to her that Jennifer was ignoring the store policy and was making me take the bike back home after I drove so far to return it. I also explained that I did not want to injure myself taking the bike off my truck once I got home and that I did not want anything to happen to the stationary bike that would put it in non-refundable condition. Karin agreed and was very nice. She called Dick's Sporting Goods Chino location and spoke to Jennifer about the company's return policy. Karin assured me that she and her customer service team would process a return for the stationary bike, not Jennifer Gray, and that the bike would be left at the store. Throughout the entire ordeal, Jennifer's behavior such as misuse of power as a manager and her bullying me as a customer was unprofessional, dismissive, and unsympathetic to my situation. Her conduct contradicted your stated return policy and failed to uphold your company's core values of customer satisfaction, inclusivity, and community impact. As part of the military community, physical fitness and access to high-quality equipment are crucial to me and my colleagues. However, my experience at your store has left a lasting negative impact, and I feel compelled to share my experience with others to prevent similar mistreatment in the future. In conclusion, I urge you to take prompt action to address this matter and ensure that customers are treated with respect, fairness, and dignity in line with Dick's Sporting Goods' mission and values. No customer should have to endure the distress and frustration that my family and I experienced due to the mishandling of a simple return. I look forward to your prompt response and resolution. Thank you for your attention to this matter. Sincerely, use to be your favorite customer read more

Love the positive vibes and good etiquette of the employees at this location! I was greeted with "hello" and a welcoming vibe while shopping here. This store is so big and a blast to look around for all of the sporting goods and stuff. Their bicycle repair mechanic name Grayson is super knowledgeable and helpful, he answered all my questions and I applaud him for being such a great person. I will be coming back here to shop for all of my sporting goods in the future because of my positive experience with Grayson. read more