I've had the chance to work with Ashley twice at this location, and both times she has been…read moreincredibly helpful and knowledgeable about pistols and rifles. She's always polite, professional, and takes the time to answer questions without making you feel rushed. You can tell she genuinely enjoys what she does, and that level of service really shows. It makes the entire experience refreshing and enjoyable. I definitely appreciate the help and look forward to coming back.

I'm very disappointed and upset with the experience we have had . This is our Second encounter we…read morehad with Anthony V who made our our visit unpleasant. he doesn't want to take the time to help and was not friendly. Made it uncomfortable to ask questions and answers sarcastic, and trying to belittle Two weeks ago a team member by the name of Julie helped us who was very pleasant very friendly and took the time answer all our questions and was very informative. Anthony V has a stick way up his a**

Juan in second floor. Excellent service. Thank you Juan…read moreThis place is very well decorated Price are good Wide selection of sporting goods

I had a really frustrating experience at Bass Pro Shop today. I waited almost two hours at the ammo…read morecounter just to be helped. When it was finally my turn, the employee refused to even run the California ammo eligibility check on my driver's license. The reason? My license shows my city as "Rancho Cucamo" instead of spelling out "Rancho Cucamonga." This is a standard DMV abbreviation because the full city name is too long to fit on the license. Instead of simply running the check and letting the system decide, the employee said he didn't want to process it because the city wasn't spelled out fully. Waiting that long just to be turned away for something printed by the DMV was extremely frustrating. I understand stores have to follow California laws, but refusing to even try the check after a two-hour wait felt unprofessional and like a waste of a customer's time. Hopefully Bass Pro Shop improves training and customer service at the ammo counter so others don't have to deal with the same experience.

Hard to get a hold of, called a few times, no answer. I have with they would have answers. I could…read moreuse some parts for fishing rods

What a breath of fresh air. A local mom and pop shop that takes you back in time. Great service.read more

Great service place was well stocked saw things there that I had not seen since war had tons of…read moreservice items great place

Location is very easy to find, you cant miss this store. Plenty of parking out front and I LOVE…read morethis store! I always walk away with purchasing something even though i dont need anything. They have everything you need for the outdoors and for any military/tactical gear. They also have MREs to purchase. They are super friendly and i believe they have decent prices on their merchandise. I came in looking for "camping" chairs and hoping I can test them out. I found what I was looking for and a small portable lantern/flashlight. My husband went there for some shorts and pants. I always recommend this store to others who are looking for outdoor gear.

Stopped by for the annual sale. There is a great selection of saltwater and freshwater gear. Got to…read morepick up some gear in preparation for fishing in 2026. Found some good deals during the sale. The staff are knowledgeable and friendly. Talked shop about the trips this year and offered suggestions for what else I may need for fishing in SoCal.

Great selection and their reel repair and service business is excellent - I use them a lot - staff…read moreis great too if you are looking for advice and tackle set ups!

I went in on Wednesday and had such a great experience! Bianca helped me find exactly the gear I…read morewas looking for and made the whole shopping trip easy and fun. She was super friendly, patient, and really knew her stuff. Great customer service and a welcoming vibe I'll definitely be coming back. Highly recommend this location!

This store is awesome. They should all be like this one. We came here because my grandson's…read morecleats were available here. Not all Dick's have the same products. He got exactly what he wanted, with great help from the staff. We walked into the store, we were asked what we were looking for. First was skateboard protective gear. I heard the salesgirl tell someone we were on our way. We were greeted by a nice man, who helped us with sizing and stayed with us until we were satisfied. He asked, "Any other shopping today". When we mentioned cleats, he said he would let them know we were on our way. When we got to shoes, they were busy, so we were not greeted. But we were helped in a timely manner. The salesman helped with fitting and got us a larger size. AMAZING customer service. Note: we went to another Dick's the same day and did not receive the same level of service.

Where do I even start.... for starters this place is 10 out of 10 in customer service and making…read moreyou feel at home and part of the family! From the start of the whole experience the person who actually gave me the time of day and common courtesy unlike other establishments was Allie she was considerate and well informed about the specific gun I was inquiring about and even went out of her way to contact their distributor to get her hands on one. As soon as she got her hands on one she gave me a call and said I had first dibs basically and that I had a few days to reserve it before she called anyone else on the wait list which is more then anyone could ask for. Same day she called I went in to reserve the gun for purchase. Upon meeting her in person as well as Max it was a very pleasant and welcoming introduction/environment store is well kept gun displays are super clean and everything really uniform and presentable. As soon as I started to talk she knew who I was and went to grab the firearm. Her and Max were letting me get a feel for the gun(the break, slide release etc)then I started to ask about other guns and they immediately pointed me in the direction of other guns and one I might like better upon my request of their recommendation. This was my first gun purchase and wanted to make the right decision and with their knowledge and reasoning as to why I should choose this particular gun I was sold. Only thing keeping me from making a quicker decision was just the fact I really liked the look of my first choice but with enough time and comparison of both of them in my hands and testing out different things I ended up changing my mind to the 2nd choice. They immediately grabbed me a brand new one opened it for me and let me be the first to handle it which for me was just the icing on the cake for my first time Experience. Being there in that environment with such friendly people with the conversation and tips and recommendations I couldn't Recommend this shop more to anyone. I will 100% be back and tell anyone I know who is ready for a firearm purchase to come here because they deserve the business because they go out of their way to earn it. Thanks again Allie for all your help as well as max and thanks a ton to you guys for Lugging that big Barrett Sniper out of its hard case to let me hold it. Again just reaffirming to how awesome of a first experience it was and look forward to going back!

Love this place & the staff. Allie is the best. She's very helpful & friendly as well. I think I…read morefound my go to "Toy" store.

I dropped off four reels close to 10 years old, most of which were not current reels carried in…read moretheir inventory. They serviced my reels quickly and got them up and running perfectly. I highly recommend buying Okuma reels and rods due to their excellent customer service and product quality. Sherri and Shantaee were so helpful always answered the phone in person and were quick to resolve any questions or concerns I had.

Very satisfied all around quick turnaround with ;quick reply from customer service representative…read moreKevin for my rod tip replacement.set up appointment for pick up and was in and out in 5mins ,both reps @the cs desk were polite and professional ,thanks for everything satisfied good team you got Okuma

Very attentive and knowledgeable staff. Great customer…read moreservice ! The stock of fishing gear is expansive.

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

visited three times so far and the staff is always kind and helpful. the children's playground is…read more10/10 !

Everything.. 1. Have a noticed at entrance of park stating…read morethat there is 2 lines both cash and credit. Although I don't understand why you can't pay either on same line... " very shady " and this way it would avoid fights at the line with cars moving from one lane to another, because of their preferred payment 2. 8am and the bathroom at the snack bar is closed because bathroom is out of order. I wouldn't have a problem with going to another bathroom but I am recovering from 3 back surgeries. I can barely walk on my walker so I stayed close to bathroom and it turns out that its closed and now I have to walk to the other side of the lake, making my pain more aggravating. Like most of us that come prepared and ready to have a Great time, it would be nice if just once, the park can focuse on fixing and preparing bathrooms to make them ready for us to use. I'm not asking for much, but it shows that this park in general only prefers making money. And they really don't give a shit about anything or anyone but themselves. 3. They know how many parking they have, and people are parking on grass because of lack of parking spaces and they have the nerve, the audacity to ask people to ind parking spaces when there aren't any left and of course, that's when all of a sudden " we don't do refunds" This place sucks........... You're welcome