I've had the chance to work with Ashley twice at this location, and both times she has been…read moreincredibly helpful and knowledgeable about pistols and rifles. She's always polite, professional, and takes the time to answer questions without making you feel rushed. You can tell she genuinely enjoys what she does, and that level of service really shows. It makes the entire experience refreshing and enjoyable. I definitely appreciate the help and look forward to coming back.

I'm very disappointed and upset with the experience we have had . This is our Second encounter we…read morehad with Anthony V who made our our visit unpleasant. he doesn't want to take the time to help and was not friendly. Made it uncomfortable to ask questions and answers sarcastic, and trying to belittle Two weeks ago a team member by the name of Julie helped us who was very pleasant very friendly and took the time answer all our questions and was very informative. Anthony V has a stick way up his a**

Rei is amazing So I…read morewent into this big and beautiful store to return a 28L bag that was too small for an overnight backpacking trip and wanted to look at the used section. What I ended up getting was far more than I expected. The return was seamless and enlightening. All of the employees are so fun, friendly and knowledgeable. I met one young woman who asked if I needed help finding anything. I was looking for packs in the used section but she explained they go quick. I meandered around the store and bumped into her again. I asked her where the packs are and she showed me a large range. Since I'm looking somewhere in the 40-55L range she said she would get someone to help me. Initially I declined having help but she also mentioned a fitting. I had never had a backpack fitting so I accepted the help. Alyssa was amazing!!! She measured my spine and from there helped me find a pack. I learned I have a short torso. Makes sense and my waist is close to my chest so now I was able to find a pack that would sit appropriately on my hips (ilac crest). She was a wealth of knowledge. It was a wonderful visit. I definitely recommend this store if you want to find good deals in store or if you want to buy online and pickup in store.

R to the E to the I! A sweet spot for all the things about outdoors for you and I. And would I lie?…read moreHere are some facts you can't deny! It's the largest consumer co-op in the U.S and members only pay a one time fee for a lifetime membership! How sweet can that be! Ok besides that, I was here for the coffee pour over packs. Yes they actually do carry that and these days with the prices of coffee going up why not stock up on a few boxes in case it gets worse! Other than that they carry top brand gear for almost all the outdoor needs. Plus! They have snowboard and bike service for a quick tune up for the weekend or weekday adventures. Service is really good and there's always someone roaming around. And that's my take, Peace

I went in on Wednesday and had such a great experience! Bianca helped me find exactly the gear I…read morewas looking for and made the whole shopping trip easy and fun. She was super friendly, patient, and really knew her stuff. Great customer service and a welcoming vibe I'll definitely be coming back. Highly recommend this location!

This store is awesome. They should all be like this one. We came here because my grandson's…read morecleats were available here. Not all Dick's have the same products. He got exactly what he wanted, with great help from the staff. We walked into the store, we were asked what we were looking for. First was skateboard protective gear. I heard the salesgirl tell someone we were on our way. We were greeted by a nice man, who helped us with sizing and stayed with us until we were satisfied. He asked, "Any other shopping today". When we mentioned cleats, he said he would let them know we were on our way. When we got to shoes, they were busy, so we were not greeted. But we were helped in a timely manner. The salesman helped with fitting and got us a larger size. AMAZING customer service. Note: we went to another Dick's the same day and did not receive the same level of service.

Great service place was well stocked saw things there that I had not seen since war had tons of…read moreservice items great place

Location is very easy to find, you cant miss this store. Plenty of parking out front and I LOVE…read morethis store! I always walk away with purchasing something even though i dont need anything. They have everything you need for the outdoors and for any military/tactical gear. They also have MREs to purchase. They are super friendly and i believe they have decent prices on their merchandise. I came in looking for "camping" chairs and hoping I can test them out. I found what I was looking for and a small portable lantern/flashlight. My husband went there for some shorts and pants. I always recommend this store to others who are looking for outdoor gear.

Juan in second floor. Excellent service. Thank you Juan…read moreThis place is very well decorated Price are good Wide selection of sporting goods

I had a really frustrating experience at Bass Pro Shop today. I waited almost two hours at the ammo…read morecounter just to be helped. When it was finally my turn, the employee refused to even run the California ammo eligibility check on my driver's license. The reason? My license shows my city as "Rancho Cucamo" instead of spelling out "Rancho Cucamonga." This is a standard DMV abbreviation because the full city name is too long to fit on the license. Instead of simply running the check and letting the system decide, the employee said he didn't want to process it because the city wasn't spelled out fully. Waiting that long just to be turned away for something printed by the DMV was extremely frustrating. I understand stores have to follow California laws, but refusing to even try the check after a two-hour wait felt unprofessional and like a waste of a customer's time. Hopefully Bass Pro Shop improves training and customer service at the ammo counter so others don't have to deal with the same experience.

To those of you whom never set foot at a 5.11 store or don't know what it means, allow me to give…read moreyou some insight. The term 5.11 originated from the climbing/mountain world to indicate the highest rock climbing difficulty level. However, now there are even higher levels, 5.12, up to 5.14. This store has equipment, apparel and gear for the serious outdoors/adventure- rough-tuff, serious-bad ass person. Their products are primarily targeted for military personnel, law enforcement, first responders, firefighters or serious outdoor survivalists. I have purchased several items from 5.11 since its early inception due to my long years of service in the USMC from 1998 to 2007. Many of the gear I have from 5.11 have endured the test of time, combat and rough terrain. Today, I still purchased their products since they also have a wide choice of urban, city wear with unique and versatile use.

Any business that profiles me as a potential shop lifter and treats me as such as soon as I walk in…read moreis not the business that's going to get my money! You know what kind of professions frequent your store & I look like what someone in that profession looks like (because I am)! Learn to size up your customers better! Too many other options to be treated like a criminal from the word "go."

I came in with my boyfriend who was specifically looking for gas based airsoft guns. Their…read moreselection for that category was a little limited but honestly it did not matter because Brian completely made the experience. From the start he was super approachable easy to talk to and very non judgmental which I really appreciated especially since I personally know nothing about airsoft guns. Brian took the time to walk us through the models my boyfriend was interested in and even checked which other stores had certain ones in stock when his own store did not. There was zero pressure to buy something that was not the right fit. He explained how different pistols and revolvers work including loading unloading and general handling in a way that was clear and not overwhelming. I never felt talked down to or brushed off even though I was very clearly not the knowledgeable one in the room. Overall Brian was just genuinely helpful and patient and made what could have been an intimidating experience feel easy and comfortable.

Field Experience Review - September 28,2025…read more On September 28, I visited the field and brought along seven friends. For majority of us, it was our first time, and overall, we had an amazing experience, some more than others. One of the referees stood out in particular -- the skater with blonde hair and a great vibe. He clearly loves his job and is extremely knowledgeable about guns and gear. He was very engaged with every player, explaining game modes thoroughly and making sure we were enjoying ourselves. His professionalism and enthusiasm set the tone for the day. Later, a different referee rotated in. I didn't catch his name, but he was a darker-skinned male. Compared to the first referee, he seemed less enthusiastic. At one point, one of my friends was denied entry because he wasn't wearing gloves. After being scanned in, he quickly went back to grab his gloves, but when he returned, the gate had already been locked. He asked another staff member at the chrono station for help, who radioed the referee in the field. The response over the radio was dismissive and unprofessional ("F*** him, he can wait after"), and the game proceeded without allowing my friend back in. This situation left my friend upset, but thankfully, the front receptionist -- the gentleman with the mustache -- handled the matter professionally and apologized on behalf of the staff. We also visited the store and had questions about certain items. When we compared prices with Evike's website, we noticed discrepancies. When we asked about price matching, the staff told us, "We don't price match." This was disappointing, as it seemed unusual for Evike not to match its own website. Ultimately, we decided not to purchase in-store and instead ordered online. On a more positive note, we ordered food during our visit and were very impressed. The service and food were excellent -- the woman behind the bar was incredibly helpful and friendly. I ordered chicken tenders and fries, and both the portion size and taste exceeded expectations. Definitely a highlight of the day. At the end of the day, we noticed an issue with our barcodes: half of our group still had time left while the other half did not. Once again, the receptionist with the mustache stepped in and extended our time so we could finish together as a group. This was a small but very meaningful gesture, and we greatly appreciated his kindness and professionalism. Overall Ratings: * Field: 8/10 * Store: 6/10 * Restaurant: 9/10

Showed up on a Friday at 8:40pm to buy a few items. Store closes at 9pm. The worker in the photo…read morerushed to lock the doors before we could get to the door 20 minutes before closing, then completely ignored me and 3 other customers as we stood knocking/trying to ask why they were closing so early. Other staff who were up front saw us and rushed to the back of the store. Last I heard, Big 5 wasn't in a position to be turning down customers and closing their doors early just so they can leave early on a Friday. Take your business elsewhere. Won't be back.

Bought over 20 items. Got a great discount…read more Got a special code for kids at my kid's school to get a great coupon (located in the office). Worked with the productive part of the group. Great service. Great help. Store inside is a little compressed. Great products. 2nd year buying at this store in big numbers. Will be back year after year. Thanks big 5 for an experience well worth the Vibration. Tgif guys

This is one of the last tride and true Army Surplus stores with both old and new stock. Was happy…read moreto find Vietnam era fatigues. They have a plethora of pins and badges. Thanks to the owner who helped me place my brothers commendations in order for his military burial at Riverside Memorial Cemetery. I make at least 3-4 trips here a year. They help me replace my dog tags and have stickers for just about every unit and MOS. Love this place.

Clean set up, kind of self help. They are there if you need help.. I guess that's good, at least…read moreyou don't have someone looking over your shoulder. The prices are about the same as any other surplus with new and used stuff. They do have good items in stock. Pretty well organized. I gave it a 4 star at first only because I wasn't super amazed . I've been to totally unorganized surpluses, and this is not that, so I changed it to a 5 star. Continue the good work!

First time in this store today. Brightly lit, clean, plenty of parking, helpful staff. Violet…read morehelped in the shoe section to choose a pair of black Brooks running shoes. I tried walking shoes as well, but the higher arch supports in the running shoes felt more supportive. Last season's design of Adrenaline Brooks walking shoes were $20 off but I chose the running shoes. This store is a little out of my way but it sure is a lot nicer than the Big 5 I'm used to going to.

5 stars for Cole and the soccer department. Store is beautiful. Love the remodel. Cole was very…read morehelpful. He knows soccer. Knows the game, shoes, balls, etc. He helped my 10 year old son and I get soccer cleats. Appreciate his help. Great employee. The soccer department offers a wide range of cleats. They now sell higher end cleats. Prices are competitive. Impressed with their selection.