They don't respect their return policy at all! They expect a return to be brand new if not they won't take it back. How are you going to try a product when you can't even use it? Make it make sense! Not coming back. read more

Great customer service. Called for stock check. Jennifer helped look for the item. She was not sure if it was on hold for another customer and asked if we could call back while she investigated. A few minutes later she reached out instead. The young man that brought the item out, unfortunately did not get his name, was super nice and also had great customer service. Now a day it is hard to find great customer service. Keep it up. read more

I bought a $200 Yeti ice chest and a bag of ice melted in it in one day, obviously a defect. The store manager said it could not be returned because it had ice in it at one time. I will never shop here again. read more

Updating my review and specifically highlighting the manager, Jennifer. Had a terrible experience but she personally followed up with me. Put in special orders for my daughter, gave us a discount, gave us a gift card, but more importantly talked with the team member I had a bad experienced with. Thank you, Jennifer. We will definitely be back! read more

I'm going to give this location 5 stars even though they lacked a Clarence section and my size in anything I liked... because the customer service was awesome. Every employee that saw me and my sister asked how are day was going, if we needed any help finding anything, and was actively doing something in the store. They weren't pushy at all, just kind and happy! Keep it up at this location, being from Texas I saw an AMAZING location that out shined my Texas stores! Great team here read more

It's a hit and miss with this store and the reason I return is that it's the only location near me that I am willing to drive to. I visited Dicks between the hours of 10 AM and 11:30 AM on 9/8 I needed a few things. We were greeted as we entered the door. The young man working the shoe department was exceptionally helpful while multitasking. IT IS BECAUSE of this young man that I give this store a 5 star. Unfortunately, I did not get his name; however, he was pleasant showed no indication of being frustrated or stressed by the traffic in his area and while helping someone on the phone. I can't say the same for the front. The cashier that helped me was quick, but he had no clue about the stores' specials or coupons and redirected me to the site or email. Guess It's ok to hold up the line. Other times I have visited this location, the cashiers are busy talking and giggling. What the store needs at the cash registers are "CASHIERS", not cockatiels. read more

Customer service was disgusting, waited forever in line then the cashier made me go to the snow section and take a picture of the item where my gloves were located and the price tag next to it because it wasn't to ringing up as "19.99". So i did, got out of line walked my fat ass all the way back took the picture then had to wait in line for her to tell me that those gloves were not in the right place . meanwhile there was a whole row of those specific gloves priced at 19.99. She was to lazy to get up and do her job to check the price so i had to and then was told there's nothing she can do about it lol i thought shopping in chino hills would be less ghetto but this right here . Oh no, guess i should have went to my normal location in Eastvale . Lmao don't go here if customer service is a priority for you. They need training . read more

If you're looking for a bike go to no one else but Jacob. Overall the experience with other associates was not pleasant. We went to Dicks twice in one day. Earlier that morning we purchased a basketball and encountered a gentleman at the cashier register that was also not pleasant at all. So my 5star is based on one person, Jacob. The second visit this same day my husband and I were looking for bikes during a very busy holiday season we were worried about how we were going to hide 5 bikes and where we were going to assemble them. We asked one associate and she seemed to make any excuse not to be helpful but when we ran into Jacob he was super above and beyond. He had such a pleasant attitude and just willing to help us out. So if you're looking for a bike at Dicks In chino hills Go to him. He also gave us tips on the accessories for bikes and repairs if ever needed. We really appreciate his time and excellent customer service he provided us. Made life just a tad bit easier read more

(Lengthy not-so-great reviews) If I can give a negative warning star rating, the level of Customer service experience we received at the Chino (Grand Ave.) location would certainly apply. We went in to buy mountain bikes for dd, dh & myself. Twice we went in, twice we were greatly disappointed. No one was ever available at their bike shop area for assistance. First visit was midweek during the day (not busy at all), no one was there, & was told bike person was on a break. Second visit (early afternoon, mid week), their elusive bike expert was nowhere & again was told we were told he was out for his lunch break & maybe we could return in 40 min. Really??? A whole world of customer service at their Anaheim Hills/Yorba Linda location was experienced. Bike expert actually approached us & addressed our questions. We bought our daughter's bike there (on a Friday about 30 . Unfortunately, it was too big for her & had to return it after 2-weeks. We were within the 90 day return policy, according to the printed receipt. Chino was the closer location from our place so we packed the bike & headed there for the return. I suggested my husband call ahead to give them advance notice of our intentions. Over the phone he was blatantly told we would not be able to return because "once the bikes we were out of the shop, they could not be returned." Really??? We obviously did not believe this & checked their return policy posted on their website. No where did it state anything about no bike returns within the 90 day timeframe. My husband even called the 800# & was adviced by the rep that we were within the 90 day return. Anyhow, we did not bother going to Chino & after walking in at the Anaheim Hills location, no questions asked & we got our money back. If you received exemplary customer service at Chino then count yourself to be so damn lucky. Better money spent at another Dick's location, or better yet shop somewhere else. read more

I purchased some clothes for son. I came to return some of them but I did not have my receipt. But I gave her my rewards number and was told that nothing comes up. So I left sad. Then I went to the one in Covina and they found it so fast. Ask for the manager if this happens to you. read more

So disappointed with the negative reviews. Will look elsewhere! Have Been there in the past and dissatisfied. Decided to give it another try and found it still the same, disappointing! Give it one star because it won't let me post without otherwise. Actually I give it No stars! Management Should start caring! read more

For anything sporting, I tend to check out Dick's before heading to Sports Authority "around the block." Overall, most of the time the customer service has been okay for me. No complaints there. Granted though, for a sporting's goods store, there is not much variety. Prices are decent and they always seem to have sales on shoes as well! If you need cleats, athletic shoes, and etc, they tend to have a section carved out just for clearance. They do, however, offer free wi-fi. I guess if you need to look up prices online, you are able to with an ipod or tablet! For anything big, like snowboards... I tend to purchase online because their prices are quite high and they do not have great sales like they used to years ago. A few years ago, I asked an employee why they do not really have clearance sales on snowboards and they said they just store them in the back and bring them out again next year to sell. I guess business is different than before. In the past, stores used to sell off items at the end of the season to make room for the next...but I guess not anymore. read more

Made a large purchase of over $600. Everyone we dealt with was nice and helpful. Got home and we were missing a $30 pair of Nike shorts. Called the store and they said no issue, they have a pair and will put our name to hold knowing with the drive it would take at least a few days to pick them up. Called the store to verify they still had them for us and the manager was snarky, dismissive, and said she'd check the cameras and get back the following day. I gave her a week knowing they're busy with the holidays. Called tonight and they said what they could see on the camera nothing was left out. I've spent three phone calls plus a round trip that would have taken over 1.5 hours. It would have cost in time, calls, and fuel more than the $30 we're out. It's the principle that we paid for an item that we didn't receive and the manager was on the rude side. If you shop here check your merchandise before you leave because they will not take accountability for missing items. They lost a long standing customer today. read more

Had an issue with a purchase. When I reached out to them they bent over backwards to make sure I was satisfied. I was very impressed with their customer service. read more

I came in to purchase a Quarterback net as a Christmas gift. As I was shopping I also ended up getting an adidas backpack and football gloves. The backpack was hanging (with multiples) on a rack that displayed $11.99 yet it scanned at $20. After I made my valid point that it was mistagged I received the adjustment. Here is where my experience went really south...I also purchased a Adidas fleece hoodie and pants for my son. They were displayed as a set on sale for $29.98. When I get to my car I realize they charged me twice. I go back and the an employee tells me that its sold separately and rolling her eyes tells me "it says so on the sign". (I NEVER misread sales signs, down to the fine print to avoid wasting time at the register) I tell her to follow me so I can show her it doesn't say so. When we walk over to both see the sales tag, it clearly states: "Boy's Exclusive fleece hoodie AND Pants $29.98" I ask for a manger and she states she's the "manager" and that it doesn't matter what the sign says it's sold separately. I let her know that before this madness I had an employee double check and see if this sale is accurate. I let her know he scanned it and confirmed that the whole wall was indeed a part of that promotion as a set. With no apology for the displayed error, she tells me that the employee never said that and she wasn't even around! I was honestly left in disbelief with how poorly ran this location is. I had to let her know to remove it since she was just going to walk away and let another posible customer go through this. It's the holidays, and the store barely had customers...no excuse to have MULTIPLE incorrect displayed tags. read more

DICK'S Sporting Goods - "Boy's exclusive fleece hoodie AND pants for $29.95 yet they say it's sold separately. - Sports Wear Near Me - Chino, California

Cashier was great but no customer service which is expected right now. Main issue is the golf department suggesting a customer go to Roger Dunn instead of Golf galaxy . Smh. Probably why they are closing stores . read more

Fresh new sporting clothes. Full priced though. Good shoe selection. Too bad they don't have a functioning treadmill so you can test drive the shoes. But the return policy is good: 90 day return policy with receipt even if you've worn it. Perfect for me since I'm testing out shoes to train for a half marathon. read more

Return policy is terrible.. the manager couldn't give me the exact answer for wanting to return a pickleball paddle. I was in search for one and I asked if it was returnable if I didn't like it. I was willing to spend a good amount of money. Nonetheless he didn't know how to say well you can't use it.. how am I supposed to know if I like it or not?? really.. I could've gotten it on amazon and they would take it back or even big 5. get with the program of helping customers rather then pushing them away. I would never recommend them, probably tell others to go somewhere else. read more

Went in today to browse only had a couple minor things I had to get but always find something else. Greeted at the door as usual. young polite staff. Seemed to be well stocked as far as sporting goods stores go. I guess. Very wide variety. Until I got to the shoe department needed hiking shoes. Asked for five different styles cause they didn't have my size in any of them smallest size was 11!! No one was in the shoe department by the way guy came out the back by accident. Wanted to see if it was just the hiking boots! Nope 2 pairs of athletic shoes none in my size. I think he got tired of checking in the back for me cause he said look bro all these styles are in our online store. Oh cool!!!! Does nothing for me going hiking tomorrow!!! Anyways my only complaint. Wondering if on line sales will take out this store too! Hope not. read more

DICK'S Sporting Goods - Sports Wear Near Me - Chino, California

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We purchased a basketball hoop set on Black Friday that was missing some key pieces. Mariah took time and found us the same exact product in Ladera Ranch. We drove out there and managed to get the present just in time for Christmas. Both stores, Chino and Ladera Ranch came through. read more

Zero stars if I could, one star because I can't.. 100% attributed to their warranty-related services, which are apparently 100% preformed by their head bike tech Jessie.. I've had nothing but trouble from the start with Dick's and nearly instantly regretted paying extra for the extended warranty, and this new bike for that matter. This extended warranty is the worst money I've ever spent and has caused me to go several months worth of time without my slightly over 1 year old bike and pay well over double the cost of the warranty itself in spare parts.. Jessie and his poor communication and service had me driving to the store several dozen times needlessly. if I had done the work myself, I probably could've bought all the necessary tools and parts for a small amount more. In my numerous calls to the store, I've spoken with at least three different people in the bike department who talked to me like they were techs, yet when it comes time to get jobs done, all work is on hold until Jessie is in. And then the store supposedly goes and makes his schedule highly irregular, so he's almost never available to talk to. No joke, this guy is often in the shop in the middle of the night while the rest of the store is closed, putting in his very limited hours! Then when do I get a chance to talk to them, I'm assured there's no problems and hurried along. I've tried to explain my issues numerous times and most of what I say to whoever it is goes mostly unheard unless that person deems important. The techs have pretty much no communication amongst themselves too. When I noticed my information not getting relayed properly or at all, I mentioned this lack of communication, to a girl up front who snickered and acknowledged that it's an ongoing issue. As far as being a practicing bike tech, I have no clue where Jessie got his certifications if he even has any. He broke rule #1 of wrenching on anything while I was with him and destroyed a crank arm in the process. This wasn't entirely his fault as I was attempting to thread in the incorrect pedal. I handed it over to Jessie who I clearly informed that it wouldn't start threading in with my fingers and he proceeded to wrench it in place anyway. Still, you never crank on any bolt head without trying it with your fingers first.. The very first visit seemed okay, I had a chronic issue getting strange track mark type flats on the new bike and deemed it to be the rim strip, both front and back. Get a call with the recommendation being to get better tubes. After finally convincing then to do the rim strips, I pick it up to find out it has only had one replaced.. several trips later, I have a bike that is finally not getting flats anymore and supposedly had both rim strips replaced. I found out some time later that indeed the rear rim strip never did get replaced and I had started getting the exact same style of flats. There isn't a single time that I originally took my bike in for service and left with it actually completed. It always took at least two check-ins and several times took managerial intervention, which was also met with some resistance more often than not. If I were to set another foot in this store, it would be to ask for a refund for my extended warranty and perhaps the whole bike.. read more

Worse customer service! Today my family and I went to this store planning to purchase 4 mountain bikes. The guys who "help" us were just not interested on selling at all. We got there by 8pm by the time we finished looking at the bikes it was about 8:25pm. We were ready to buy them but they argued there wasn't enough time to get them ready. Now I don't wonder why people preferred to buy online instead of going to the store. If I have to deal with this kind of customer service I would too! read more

Yes, the things you find at Dick's Sporting Goods can be a bit pricey, but if it's just a regular bike lock with a cable, then you should get something that has the best of both worlds. I got the MasterLock U-Lock which also comes with a cable and a set of two keys for $24.99, and to me, that's just a steal. Normally, name-brand bike locks such as Kryptonite or OnGuard sell for more than $30-$40, and about 90% of the time, they don't come with anything else other than the U-Lock. So, if you actually do the math, one U-Lock for say, $34.99 + a cable for an additional $11.99 + tax (depending on your county), you'll end up shelling out more than $50 for things to lock up your bike. The MasterLock that I got worked really well, and one of the guys who works there was also kind enough to help me with getting some replacement tires. The only gripe that I had was that they didn't have any tires (hybrid instead of mountain) in my size (26 x 2.0), but it was okay. I could go to a Dick's Sporting Goods that's closer to where I live. read more

I recently bought some running shoes, they were a bit pricey but I had heard they worth it if you were really trying to start running. I ordered them in a size 8. They arrived two days before the estimated delivery date which I was thrilled about. However they ended up being too small. Dicks was still offering curbside returns and I was able to return the shoes and order a size up the same day and received my return statement the next day!! Associate was very friendly and helpful! Thank you! Very thrilled with the easy and convenient experience I had. read more

I came across an online ad for Nike copa America gear. I was able to purchase it online at a discounted price and picked it up 3 hours later. Their website is helpful to see if the item is in stock local to you. The added bonus for me ordering online was I was able to use my ebates account. The store itself is big with plenty of items in stock. The staff was welcoming and able to process my pick up asap. They have a lot of clothes for local teams like Dodgers, Angels, and Rams. read more

And the world continues to wonder why we shop so much online. Well, on a busy Friday night, there's only about 2-3 people working in a busy store. Management needs to start caring. Bring in or hire more people. Quit being so greedy. The line to checkout was super long and waiting for help was ridiculous. It's sad to see the quality of service that stores now have to offer. read more

This store sucks! I wish I could give 0 stars. I've been in there multiple times to get some information on the Nordic track stationary bike. There's never an employee on the floor to ask so yesterday I tried again and the store was not very busy. In the front of the store we're 4 employees standing around chatting with each other so I asked if someone could answer some questions about this $2000 bike I want to buy. The lead guy tells me to go back there and someone will be there to help. After standing there for a good ten minutes nobody ever showed up and I'm on my lunch hour. I walked out the front door and the same bunch was still standing there talking to each other. Will never shop at Dick's!! read more

We purchased bikes for our boys birthday. We have 6 year old twins. We were assured by the bike tech that the bikes would be thoroughly inspected and safe and ready to ride when we picked them up the next day. We also requested the additional service of having them install training wheels for us. In addition we took my husbands bike in to have the inner tubes replaced and purchased an adult bike for me so we could enjoy family outings. My husband picked the bikes up for the boys birthday party. At first glance everything looked okay. When we got home and got the boys ready to ride we realized the gravity of our error in making this purchase at Dicks. All 3 of the new bikes came home with flat tires. None of the reflectors were installed properly unless dangling backwards is correct. The most egregious offense was that the training wheels were installed incorrectly so that when my son started to ride the wheels literally fell off. Since he is a new rider he fell because of this. The repairs to my husbands bike included a bulging improperly installed tube and a front wheel installed incorrectly resulting in a 4th unusable bike. I called the manager on duty and was assured that if we brought the bikes bake they would make it right. Since they have a no return policy on bikes I took his assurance and we took the bikes back have the problems corrected. The man who helped us apologized repeatedly and told us this clearly was a huge issue and Dicks was clearly at fault. He said he would let the manager know and make sure the repairs were made. A week later we received a call that the bikes were ready. My husband went in tonight to pick them up. By all appearances the repairs to his bike seem acceptable. Before leaving the store he inspected our sons bike and none of the issues had been addressed. Dicks was ready to send a bike home for a 6 year old to learn to ride with a training wheel that fell off by just manually spinning the wheel. I am appalled that over a week later I still have not received any type of reasponse to the complaint I filed with their corporate office. Based on this experience Dicks has lost any chance of any future business from me or my family. read more

Chick's is "aight" .... but I think they're a little over-priced. If you know what you want and know what size you'll need, you can find same items online for lower prices, but I think you'll like coming to this location to look around and try stuff on. They carry a lot of different brands and lots of selection and for all different kinds of sports (basketball, weight training, baseball, softball, golf, tennis, running, snowboarding, etc) If you're looking for something I'm sure they'll have it. Check your mail, they usually send coupons for $5 off purchase of $25 or more so that'll be a good time to go if you've never been. read more

This Dick's...was a Chick's. Haha!! That's too funny!! er..uhm. ok. whatever. It is the same company though...just in case you didn't know. Decent selection of golf crap. Yeah, I love golf crap. Serious. Decent service. Decent prices. I really can't say much about the other stuff in the store and what they have to offer. I just b-line to the golf section, fart around, get what I need, then bug. Just like this review. read more

Dick's certainly is not Chicks, but they still have a pretty good selection of sports stuff. The one thing they do not have is a huge selection of professional team apparel. That is okay, however, because they have what most of us need. Anything else can be purchased online. Dick's prices are pretty good too, as compared to Chicks. Dick's is a decent competitor to Sport Chalet where they take you to the limit. read more

Store was completely empty when I went in on a Saturday night. There were five employees at the front desk and no one greeted me or asked if I needed help. I walked around for a while and then left. Not a word from the employees at the front or the ones restocking from around the store. Needless to say, I won't be coming back. read more

I have been a customer at this Dick's Sporting Goods location for years ever since they bought Chick's. This place has gone way downhill but is still a generally good store. Customer service needs improvement. I have bought many things from here including flip-flops, snowboards, skis, running shoes, and much more. They used to have a much bigger ski and snowboard section with a bigger selection. They now cater more towards team sports, camping, tennis, running, and golfing. Their clearance sales also used to be better a few years ago even when it was bought by the new company. They used to have pretty good sales on ski & snowboard equiptment. The customer service at this store is just absolutely horrendous. The only good customer service is at the registers depending on which employees are working that day. Whenever I go in to the store and look around, nobody ever greets or acknowledges me. The employees never ask you how you are doing or if you need assistance. I walked into the workout equiptment where the bikes and weights are in the back of the store. There was an employee working on a bicycle. I walked near the counter and he stopped, looked up at me and stared for about 5 seconds, and looked down and continued what he was doing. I hope Dick's can fix these issues so I can feel comfortable shopping here. Until then, Sport Chalet is my go-to destination for all my sporting goods needs. read more

Don't waste your time at this location , from the manager Kyla ,Keila , its nothing but lack of customer service, but that's what happens when you hire teenagers and mid 20 old managers! I been shopping at Dicks for close to 20 years and now days is a total disappointment, Dicks really needs to hire more people and look into their stores at how employees are doing. read more

It's got a large selection of sportswear. That's mainly what I come shopping for. Snow pants and jackets. It's also got a good selection of athletic shoes and sports gear. Unfortunately, they seemed to have made a deal with the Devil and also carry a lot of USC gear. Too bad. (yes, I'm a biased UCLA alumni.) I still come back despite their bad choice in college gear. Prices don't seem too bad. I've come for sneakers on occassion, too. read more

Thanks Anthony for doing a great job re-lacing my brothers glove. Not only did he re-lace it, he applied conditioner and did it super quick. read more

DICK'S Sporting Goods - Sports Wear Near Me - Chino, California

Saw an awesome deal on some Titleist golf balls that my FIL loves (the Pro V1s) in the newspaper and located a Dick's nearest to the 60 freeway on our way out to visit some friends. This Dick's is located in a HUUUUGE shopping center with tons and tons of other stores so it can be convenient if you're running a bunch of errands, but it also means it's easy to get lost/disoriented. +1 star for someone answering the phone and helpfully telling me the hours and confirming the availability of the balls +1 star for having the item I wanted in stock and easy to find (even though I called ahead, I'm always afraid someone made a mistake or lied or whatever... it happens!) +1 star for efficient check out. It was the weekend after Christmas so I had a feeling it'd be crowded, and the line was LONG, but you could tell the 3 people at the register were doing their best and not being grouchy about it either. Always nice. 3 stars! read more

During these pandemic times, they are the worst for curbside pickup or checking stock. Longest waits ever, you are better off going inside. Rating three stars is only because of the inventory, they usually have what I need or want. read more

Yesterday on October 26,2022 like around 8:00pm-8:30pm I went to go shop to get my girl friend something for her spooky basket for Halloween I was looking for the socks with flowers on them and I asked a girl didn't get her name but she was very nice to me and told me where the socks would be at unfortunately I didn't find them so I started looking into some sweaters and the security guard was just surrounding me like If I was going to take something from them he kept walking around me and eyeing me and it maybe me feel really uncomfortable I actually felt harassed i hope they can review the cameras to see how uncomfortable it was I tried shopping for more stuff but I just couldn't and they can not say it wasn't for me cause if you review the cameras right when I got to the register to pay the security went back to his station and wasn't walking around anymore. I didn't have anything in my hands to make it look like I was gonna rob them or nothing my hands were empty and this security guard was just walking in circles around me and talking on his mic hopefully someone that works there or their corporate can see this and get back to me cause that's honestly very mest up it doesn't feel good at all. read more

Back when I played tennis on weekends, I went here to buy a pink ball basket. I like that they carry cans of pink tennis balls but they don't have smaller Komen Foundation racquet grips. My boyfriend also bought a tennis racquet here. The selection of racquetball gloves is okay. They have good racquetball set deals that combine a couple of balls and two racquets with covers. read more