Urban Florist
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Great quality flowers and fresh flowers, pricing is very reasonable, the service has been great. I've used Urban florist a handful of times. Always fast and easy communication.
I wanted to send flowers to a close friend whose family member had passed away and I came across Urban Florist since it was close to her. Ordering through the website was incredibly easy, and the arrangement was absolutely beautiful. My friend sent us a picture and I was so impressed. Truly appreciate the care and quality that went into the arrangement and delivery.
I've been a loyal customer to Urban Florist because they never disappoint! I walked in and asked for a bouquet for my mom's birthday. I just told them "make it pretty" lol and told them to incorporate pink. EXCEEDED MY EXPECTATIONS the guys were really friendly and nice! Great customer service and I'll definitely be coming back for flowers. Couldn't recommend this place enough. My mom absolutely loved her birthday bouquet
Complete lack of customer service. I ordered multiple flower arrangements for my wife on her birthday. She travels around a bit for work, throughout Ontario, and I wanted to deliver some flowers to her at her various sites. Spoke with this company on the phone and was met with a very abrasive employee who did not like that I was asking if expedited delivery was an option (that I would obviously pay for). She said "no," and I just accepted that, as it's not typically beneficial to argue over company policy. So, I just elected to have the flowers delivered a day early. And I left a note for the addressee to "hold until May 1." This is where the confusion sets in... Though my actual order shows a delivery date of April 30, Urban Florist read the note and assumed that I wanted it delivered on May 1. Instead of calling me to clear up any confusion, they called me on the afternoon of my expected delivery date to tell me that A) they did not deliver my order because of the confusing verbiage, B) they don't even have the necessary flowers for the order, and C) they had no desire to offer any sort of solution. The only thing the woman kept saying on the phone over and over again is that I confused them with the note. She eventually only offered me a refund, after ultimately hanging up on me. I tried to reason, by accepting some fault for providing conflicting notes, but there was no reasoning coming from the other side of the phone. So, I can't attest to the quality of their product, but I can only comment on the absolutely terrible customer service I received. No willingness to admit any fault, no willingness to come up with any sort of solution, no willingness to improve the ordering process, and apparently no willingness to be a decent human being.
My sweet hubby came home after work and surprised me with the most beautiful bouquet of flowers. They are absolutely stunning and have the perfect combination of flowers in pretty pastel colors. This is definitely a fuller arrangement than usual and I'm not mad about it! He said he had a great experience with Juan at Urban Florist. He gave him a budget range along with the style he knows I like and Juan was able to create an arrangement that came out on the lower end of his range which was much appreciated. I put them in a vase immediately and now they are sitting on our front entry table and it makes me smile every time I walk by. Thank you Juan, for this beautiful bouquet of flowers! I'm one happy wifey :)
This is my second time using Urban Florist. Recently, my father was buried at Bellevue Cemetery with full military honors. I was looking for an arrangement that would complement the flag draped on his casket. I chose the red, white, and blue arrangement from a catalog. When the arrangement arrived, I was stunned. It was absolutely gorgeous and larger than I expected. It could not have been more perfect for the occasion as taps was played and the flag was presented. The arrangement arrived well before the service and they knew exactly where to go for the delivery. These occasions are never easy. Having a beautiful floral arrangement warmed my heart.
per jose the florist these were fresh out of the package on thursday , they've been dead since yesterday, friday and there is nothing they will do about it. Roses do not wilt this fast unless they're old . The red roses are nice and healthy but all the pink roses are wilted and pretty sad looking. Claims it is our fault? I know how flower care works ! I even gave them a small trim and put them straight in water? Im not even blaming them as a whole sometimes it not even the florist fault it's the wholesaler they buy it from... but I'm just taking my Loss on this one /:
Ordered a bouquet online on January 4 for a next day delivery for my friend's birthday. Urban Florist delivered around midday. My friend was happily surprised and very satisfied with the bouquet received. Attached are the pictures she shared - which based on her pictures, it looks even better than I expected and prettier than the online stock image. Thank you so much! For reference I ordered the She's So Darling bouquet in the second size "Deluxe." Delivery was complimentary for the Ontario area. 100% would order from them again.
The service here is excellent. I requested a unique one of a kind arrangement and I got it. So worth it. I ordered this in the morning and was able to pick up by the end of the day as I was on a time crunch. I was so happy when I walked in and say this beautiful flower arrangement.
My first time ordering from this place & i'm so pleased! i'm especially happy that they had sunflowers in the middle of december during the holiday rush lol. The delivery was quick & the arrangement was lovely! a huge thank you to all the staff involved :-)
Thank you for delivering SUCH a beautiful arrangement! You even emailed me 2-3 times with updates on our order (with ordering out of state, this was particularly nice!). We can truly tell that you love what you do! Thank you for bringing a little joy to our friends on such a sad day. :-)
Reviews are largely positive. People highlight friendly, knowledgeable staff, beautiful, fresh arrangements, and creative custom work.
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2 months ago
18 days ago
$50. FIFTY DOLLARS. For THREE carnations and some baby's breath. Calling what I received a $50 "flower crown" is honestly insulting. I have seen fuller, more thoughtfully arranged flowers at a grocery store for a fraction of the price. If I had been shown the finished product BEFORE paying, I would have NEVER purchased it. Unfortunately, I paid over the phone when I placed the order, so they already had my money by the time I saw what $50 apparently gets you here. THREE CARNATIONS. Let that sink in. For $50, I expected a beautiful, full, professionally designed flower crown--not something that looked thrown together with a few inexpensive flowers and filler. The finished product showed such little effort that I genuinely could not understand how anyone could look at it and confidently charge a customer $50. There is a huge difference between running a business to make a profit and completely taking advantage of a paying customer. If you're going to charge premium prices, then your work should reflect premium quality. This absolutely did not. I feel completely ripped off. Save your money and GO SOMEWHERE ELSE. And if you do decide to order from here, DO NOT PAY IN ADVANCE without seeing exactly what you're getting. $50 for three carnations and baby's breath was an absolute joke. read more
1 year ago
I have been a customer for about 7 years. I have used Urban Florists for any flower arrangements needed ( when my wife received merits at her university , when my daughter graduated as a therapist, when my grandmother passed, and most recently my wife's birthday) photo enclosed. They go beyond routine customer service and are masters in flower arrangements. read more
8 months ago
Great quality flowers and fresh flowers, pricing is very reasonable, the service has been great. I've used Urban florist a handful of times. Always fast and easy communication. read more
5 months ago
11 months ago
I wanted to send flowers to a close friend whose family member had passed away and I came across Urban Florist since it was close to her. Ordering through the website was incredibly easy, and the arrangement was absolutely beautiful. My friend sent us a picture and I was so impressed. Truly appreciate the care and quality that went into the arrangement and delivery. read more
7 months ago
I ordered a custom bouquet for my anniversary, and it came out absolutely beautiful! I let them know a general idea of what I was looking for and they went above and beyond. She loved them very much. I will definitely be coming back more often. read more
1 year ago
I've been a loyal customer to Urban Florist because they never disappoint! I walked in and asked for a bouquet for my mom's birthday. I just told them "make it pretty" lol and told them to incorporate pink. EXCEEDED MY EXPECTATIONS the guys were really friendly and nice! Great customer service and I'll definitely be coming back for flowers. Couldn't recommend this place enough. My mom absolutely loved her birthday bouquet read more
1 year ago
Complete lack of customer service. I ordered multiple flower arrangements for my wife on her birthday. She travels around a bit for work, throughout Ontario, and I wanted to deliver some flowers to her at her various sites. Spoke with this company on the phone and was met with a very abrasive employee who did not like that I was asking if expedited delivery was an option (that I would obviously pay for). She said "no," and I just accepted that, as it's not typically beneficial to argue over company policy. So, I just elected to have the flowers delivered a day early. And I left a note for the addressee to "hold until May 1." This is where the confusion sets in... Though my actual order shows a delivery date of April 30, Urban Florist read the note and assumed that I wanted it delivered on May 1. Instead of calling me to clear up any confusion, they called me on the afternoon of my expected delivery date to tell me that A) they did not deliver my order because of the confusing verbiage, B) they don't even have the necessary flowers for the order, and C) they had no desire to offer any sort of solution. The only thing the woman kept saying on the phone over and over again is that I confused them with the note. She eventually only offered me a refund, after ultimately hanging up on me. I tried to reason, by accepting some fault for providing conflicting notes, but there was no reasoning coming from the other side of the phone. So, I can't attest to the quality of their product, but I can only comment on the absolutely terrible customer service I received. No willingness to admit any fault, no willingness to come up with any sort of solution, no willingness to improve the ordering process, and apparently no willingness to be a decent human being. read more
1 year ago
Beautiful tribute to 911! Well done Urban Florist! Your attention to detail is why we always choose you for our special events! read more
5 years ago
My sweet hubby came home after work and surprised me with the most beautiful bouquet of flowers. They are absolutely stunning and have the perfect combination of flowers in pretty pastel colors. This is definitely a fuller arrangement than usual and I'm not mad about it! He said he had a great experience with Juan at Urban Florist. He gave him a budget range along with the style he knows I like and Juan was able to create an arrangement that came out on the lower end of his range which was much appreciated. I put them in a vase immediately and now they are sitting on our front entry table and it makes me smile every time I walk by. Thank you Juan, for this beautiful bouquet of flowers! I'm one happy wifey :) read more
10 months ago
2 years ago
This is my second time using Urban Florist. Recently, my father was buried at Bellevue Cemetery with full military honors. I was looking for an arrangement that would complement the flag draped on his casket. I chose the red, white, and blue arrangement from a catalog. When the arrangement arrived, I was stunned. It was absolutely gorgeous and larger than I expected. It could not have been more perfect for the occasion as taps was played and the flag was presented. The arrangement arrived well before the service and they knew exactly where to go for the delivery. These occasions are never easy. Having a beautiful floral arrangement warmed my heart. read more
2 years ago
per jose the florist these were fresh out of the package on thursday , they've been dead since yesterday, friday and there is nothing they will do about it. Roses do not wilt this fast unless they're old . The red roses are nice and healthy but all the pink roses are wilted and pretty sad looking. Claims it is our fault? I know how flower care works ! I even gave them a small trim and put them straight in water? Im not even blaming them as a whole sometimes it not even the florist fault it's the wholesaler they buy it from... but I'm just taking my Loss on this one /: read more
Ordered a bouquet online on January 4 for a next day delivery for my friend's birthday. Urban Florist delivered around midday. My friend was happily surprised and very satisfied with the bouquet received. Attached are the pictures she shared - which based on her pictures, it looks even better than I expected and prettier than the online stock image. Thank you so much! For reference I ordered the She's So Darling bouquet in the second size "Deluxe." Delivery was complimentary for the Ontario area. 100% would order from them again. read more
3 years ago
The service here is excellent. I requested a unique one of a kind arrangement and I got it. So worth it. I ordered this in the morning and was able to pick up by the end of the day as I was on a time crunch. I was so happy when I walked in and say this beautiful flower arrangement. read more
3 years ago
My first time ordering from this place & i'm so pleased! i'm especially happy that they had sunflowers in the middle of december during the holiday rush lol. The delivery was quick & the arrangement was lovely! a huge thank you to all the staff involved :-) read more
2 years ago
5 years ago
Thank you for delivering SUCH a beautiful arrangement! You even emailed me 2-3 times with updates on our order (with ordering out of state, this was particularly nice!). We can truly tell that you love what you do! Thank you for bringing a little joy to our friends on such a sad day. :-) read more
2 years ago
3 years ago
I live in Virginia and my gf lives in Ontario,CA. I have been ordering her flowers from this shop for a few weeks now and she is obsessed with them! They do an amazing job. I believe their flowers are even better looking in person than in the website pics, they do not disappoint! Have had no issues with them being delivered either. I had the opportunity to stop by the shop today myself since I'm in the area visiting my gf, the shop is very nice and the staff was great, thank you guys! read more
2 years ago
Amazing service! I walked in very last minute on my way to see a friend and requested a custom bouquet, the amazing lady was very busy but made time for me and produced such a stunning bouquet for me! I would 1000% recommend it here and will be back for all my flower needs read more
5 years ago
Walked in to a welcoming florist Was helped by Juan who made this beautiful arrangement for my family He was kind and he is quick Here is a pic of what he made for us read more
My boyfriend is out of the country and had flowers delivered to me by surprise. I couldn't have been more impressed. The flowers are so gorgeous. Delivery man was kind as well, he graciously waited for me at the gate to be let in. Even over a week later and my flowers are still bloomed and so pretty! read more
4 years ago
Walked in looking for a regular bouquet but ended up with one of the best sets of flowers i've ever purchased. big thanks to the florist, he was a huge help. you can see that's there so much more love and patience put into these bouquets than ones from Staters. 10/10 recommend this place read more
4 years ago
Beautiful & Amazing arrangements. They never disappoint. I would highly recommend. Great customer service as well. read more
4 years ago
I am so, so pleased with Urban Florist! I needed a birthday gift for a dear friend of mine and decided to give the "Florist's Design" a try. The staff were friendly and helpful and delivered beyond my expectations! I was so shocked when the lady brought out this arrangement. I recommended this place for their customer service, the quality, and the price. Also, their shop had a bunch of cute trinkets and other little gifts, which I was not expecting. Thank you Urban Florist! read more
3 years ago
3 years ago
Wonderful, personal service and beautiful products! I ordered a Thanksgiving centerpiece and child's wreath. Chris called twice on day of my pick up to make sure they were preparing exactly what I wanted. The results were overwhelming. Very impressive work and such kindness and attention to detail. read more
5 years ago
I went with this florist based on the good reviews. Went on their website and after careful consideration I picked out a plant to send to my husband. It was called a dream green planter that was supposed to come in a wooden box. Before I placed my order online I had called the actual flower shop just to make sure that they would be able to deliver that day and what the fees were . The person that I spoke to on the phone said that yes they could deliver the same day and told me it was $17 for a delivery fee and that the flower arrangement would be something that they would pick out on their own since it's considered a last-minute order since I'm getting it delivered the same day. A designers choice. Then I said well I'm picking out this dream green planter online and he said OK that's fine you could place your order online giving me no indication that they would not have the box that it's supposed to come in or any of the green plants pictures on the website. I do understand that they're not gonna have everything but from what I ordered online is completely different from what my husband received. I'm super disappointed because after a delivery fee a service fee and $75 for the plant with my total cost at $107 I thought I was going to get what I picked out!!! So I called and the same guy answered that I talked to earlier in the morning and he said that he told me it would be designers choice and I'm like you said that for flowers and I told you I was looking at the dream green plant. He could have at least said it's going to come in an ugly basket. I would have went somewhere else. He said I would need to give them 2-3 days notice to have gotten the box they show that they have online Well there should be a big notice online "SAME DAY ORDERS WILL NOT LOOK LIKE WHAT YOU ORDER. NEED 2-3 DAYS NOTICE TO GET WHAT YOU WANT" All the guy said on the phone was sorry after I told him how upset I was. Well that was a waste of $107. read more
2 years ago
4 years ago
I ordered flowers for my mom's 75th birthday. They were so nice and attentive. I told them the colors I wanted and the flowers that my mom liked. I wanted something bright and colorful. My only stipulation was it needed to have sunflowers because it they're my mom's fave. I gave them my budget, and they kept well in range. They did an absolute beautiful job. She was so happy, and the arrangement is gorgeous! Let me just say - the picture doesn't do it Justice! It was huge! And made a statement! The total cost was about $160 with delivery. read more
4 years ago
I needed a last minute arrangement delivered and I was worried that no florist could accommodate. I called Urban Florist and they went above and beyond to make sure that we it was taken care of. It's like he knew exact what I envisioned. They even offered to deliver. Great price and beautiful arrangement. When I arrived at the mortuary I saw the arrangement and how it made my dear friend smile. Thank you Urban Florist! read more
4 years ago
I received flowers from here and they are absolutely and utterly beautiful. Even my husband was in awe. The flowers looked so pretty and the arrangement was well thought out. If in need, I'll make sure to order from them!! read more
3 years ago
5 years ago
I received this beautiful arrangement from my work group yesterday. Flowers are fresh, fragrant, and beautiful. Thank you for your attention to detail! read more
5 years ago
Arrangements were GORGEOUS! Had a wreath, casket arrangement, and boutonnieres for a funeral service and the service was great but the arrangements were exceptional! Delivery was inexpensive and on time. Last minute boutonnieres were ordered during services and they came through. Highly recommend. read more
2 years ago
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