I went to this location about ten minutes before closing to pick up a new game for my Nintendo Switch. We were promptly greeted and the gal that helped us was very polite and informative. Store looked spotless and the customer service was great! read more

I understand that there's issues with customers being chatty but when you take 30+ minutes with each customer as the line only continues to grow something is wrong. She then proceeded to complain to each person after her about how long each person was taking. Felt like I was being held hostage because the people there had no one else to talk to. Didn't catch their name but they had short hair and had recently come from the Culver City store. read more

Jacob and Nick were super awesome and chilled dude super helpful. This is by far the best customer service I received at GameStop.

Great service, answered the phone right away and had the game I needed for Christmas. Very happy with the customer service.....

Dude has no paper up so that people could know how much Pokemon is going to be stocked,has us wait in line until it's completely sold out instead of being considerate and telling us how much is left. read more

Worst service ever I was there waiting for over 15 minutes to make a trade in After I waited and it's my turn now The black guy who works there looked at my item And he said I can't trade it in because it have the original rap on it ‍ Worst service ever If there's less than one star I'd give it read more

Erin was super nice & helpful! Her service is top tier and makes me and my boyfriend want to come back just due to her friendliness that deserves the recognition! read more

OK, clean GameStop service is really bad though. There were two employees there and instead of both of them being helpful only one kept the register the other one just wobble around the store so making every customer having to wait in order to be helped very lazy read more

Rude pushy and inconsiderate when that stop harassing you when you say no that you don't want accessories and not informed on what they sell, they don't know nothing read more

TERRIBLE CUSTOMER SERVICE! Who is the manger here? Because they definitely need to be given the boot for hiring lazy, rude, and clueless employees to run the store. Cost & Management 1/5 First off, Gamestop is traditionally known to rip off customers with inflated prices on games, pops, action figures, pins etc. with that being said, you would think they would have the decency to hire employees that finesse you before you make a $300+ purchase here. This is where I draw the line with management, either hire employees that are kind or raise your wages so that you are selective with your employees. Also, drop your prices. I could write a 25 page paper on how you jack up prices and rob people via trade ins. Gamestop is so incredibly cheap that they don't have baskets or bags that you can put your stuff in while you look around the store (unless it's just this particular location). So if you plan on buying items, plan on taking your personal entourage with you to help you carry your stuff around the store because the employees here won't let you leave stuff on the back counter while you shop. This is in addition to never offering any promotional deals on items. Talk about the ultimate cheap! Customer Service 0/5 I went here on Thursday March 30th @7pm and was rudely greeted by a kid looking employee behind the front desk. Initially my husband and I stopped to browse but we saw items that we liked. So naturally we looked at stuff and long behold, we had 10 Pops and I had 7 large pins. I asked the employee if they had any baskets because pop boxes are bulky and we had 10 of them and the employee informed me that they didn't have any baskets or bags. So I told my husband and we went back to the employee to ask if he could hold our stuff behind him on the counter while we finished shopping in the store. The employee told us that he could not do that unless we were willing to pay for the items. I informed the employee that yes, we will pay for the items we just want to set them somewhere while we continue looking at stuff in the store. He then said he could not because we didn't buy the items. So I asked him if he could ring up the items/I pay for them so he could hold them in the back counter so we can finishing shopping. So the employee agreed to ring them up for us which he did, and he set them aside. The whole while he stared at us looking incredibly bothered that he had to physically scan items and set them on the counter for us. We ended up grabbing a couple more items and paying because the glare he was giving us was enough to melt Antarctica. You would think that a customer who was rung up for $400.00+ in items wouldn't be subjected to unnecessary glares from someone that is working their shift. In between death glares, he managed to also be rude to customers asking basic questions about items. This is credibility bad customer service which reflects management here. Like I stated earlier, the manager here needs to be replaced. I DO NOT RECOMMEND coming here, especially if you plan on spending a large amount of money. There are far better places than this place. Save yourself the huge headache and inconvenience. read more

Gamestop - Rude, not sure why he's working the front desk. - Videos & Video Game Rental Near Me - Upland, California

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Service was good. The value and selection of game was good. Value of games pretty good.

Went in and my partner bought some Pokémon cards. We went into the car to opened them and they were empty. He walked back inside to let them know they ended up offering a refund but it was a refund gone wrong. They ended up telling him that he owed $1.40 for the return. He initially paid $21ish and they were refunded him $19 ish which explains where that $1.40 charge came from because they didn't fully credit his amount back. It was literally a back-and-forth situation and supervisor had to be involved and even he did not know how to solve the problem and tried getting my partner to pay the amount stated. Out of frustration, my partner just took the $19 credit did not pay the charge they stated he owed and left because they obviously did not know what they were doing. read more

Great customer service by Jake!! He helped me with a purchase return as well as provided insight to future purchases! And super friendly too! Keep up the good work! read more

Staff is friendly and helpful!:) He was fast and informative with what I needed! Thank you!

Went in on 3/30/24. Andrew was extremely helpful and went out of his way to make sure the ps4 I purchased was in working order. I was in line behind a disgruntled customer, and he handled the situation very respectfully and properly. read more

I went in on September 23, 2020 around 1pm. There was a tall mid aged white male. I went in to buy a new charging cable for my ps4. As I went in, the mans face seemed sour and annoyed. I asked if he could help me get the cable and he pretended to not understand me. Once at the register, he seemed uninterested, angry, and rushed. I was in a good mood when I came in. I was also with my two sisters and they both noticed his attitude. He talked to me in a condescending manner as he was trying to explain the power up rewards card. I cut him off and told him I was uninterested. I was considering renewing but his sour attitude just put a sour taste in my mouth. I was really frustrated with the experience. I won't be returning to this location. read more

The guy working there is a total tool. Name on the receipt says Richard and the guy acted like a total "Richard" if you get what I mean. Laughed at my wife for asking a question and treated her like she didn't know what she was talking about. I was there yesterday and Andrea was very nice and helpful but we won't be going back to this location because of this guy. I hope you don't treat all customers this way and management, I hope you talk to Richard about customer service. read more

This is old never had the time but I do now. Game stop lied and stole 75 dollars from me. They claimed I didn't make a payment which is a lie after admitting I made a payment. They said they would compensate me but refused a refund. I never got a call back they didn't compensate me. They didn't refund me had to dispute with PayPal after a month. This store sold me a rip off controller for 60 bucks that ain't even work at that. read more

Just encountered one of the most enthusiastic employees at GameStop. I asked the guy "do these headsets work on all consoles?" His response was "I think so" without moving from his chair. He's just chilling in front of the computer wearing a sweater. I didn't see a name tag or any work shirt on him. Honestly, I questioned whether he worked there. When it came time to pay we had a gift card and he goes "swipe it" of course it didn't work until he typed it in and punched in the code. He just seemed like he has no interest in being there. The store shows closed on yelp but they don't close until 8pm. Just a complete mess. read more

Manager was very helpful, in and out quickly, knowledgeable and friendly. I would recommend this location.

Shout out to Kenneth! Give this employee a raise! My friend and I felt bad that Kenneth was the only employee working there and 3 people called out. It did get a bit busy, but seriously Kenneth was calm, welcoming, collective and professional the whole time. My friend and I came in today to purchase her a new controller for her switch because hers wasn't working. Kenneth looked up her account and saw that she had her switched under warranty so we did a switch a roo. Best customer service, felt welcomed and Kenneth answered any questions we had. Definitely coming to this location. read more

I have been here a couple times and the best experiences I have is when Nataly helps me. I was looking for a specific game that wasn't out in the showroom but she went the extra mile to check in the back and sure enough it was there! On top of her effort she is very professional and does her job well. She always asks if I want to renew my membership and even though I always decline, I appreciate and respect her work ethic. I will come back and hope to be helped by Nataly again. read more

Recently when I called the old manager is no longer there he was more friendly and more helpful then the new manager the new manager doesn't know anything, he also acts like he doesn't want to be there at work. His attitude seems extremely low I advise old and new customers to find a new home for there Gaming pleasure. He's also not professional nor does he look the part. read more

The customer service was great. They explained everything with patience and we're very knowledgeable. Thanks GameStop!

The only girl in the store was more helpful than any of the gamestop employees i have ever met anywhere else COMBINED, very knowledgeable and gives convenient information! Ps. SHE NEEDS A RAISE read more

The customer service here is extremely rude. I walk inside and two of the workers were making fun of me like two immature middle schoolers. The cashier was extremely rude and not friendly. The atmosphere at this store is toxic the instant you walk in. I do not recommend this GameStop read more

Terrible location. Girl working said their "trade in machine" was broken, then had the audacity to send me to a GameStop that doesn't exist anymore. Whoever you are, lady I hope you're happy. Some people wanna watch the world burn. read more

I truly hate waiting at this game stop and every game stop ...the wait is always soooo damn long .. and they always only have one person working or sometimes two but even w that its always slow and of course they checj ids for a video game?? Dont even get that lol but according to the guy there its more of a fine than not carding someone for alcohol I dunno. .....and overpriced -_- but w.e my bro likes it read more

Again, I am in unfamiliar territory! My nephew had this store listed on his Christmas wish list. Thank goodness for friendly, helpful sales associates! And it didn't hurt that associates are close in age to said nephew! read more

After years of purchasing my games from here, I have realized they are the most expensive store to buy your games. Target and Amazon have the best prices, go to Target if you really want the game now or if you can wait and save a lil bit more money buy it on Amazon.com. Although the staff is very knowledgable here and very friendly. read more

Gamestop - Videos & Video Game Rental Near Me - Upland, California

They might be closed . Either that or they don't like to pick up phone calls. What a shame called about 10 times within an hour

Taylor offered us outstanding customer service! He want above and beyond and I truly appreciate that, especially during the holidays. The store was clean and organized. Jason and Taylor had great energy! Way to go!!! read more

Worst customer service ever and dont care or seem to mind to turn customers away. They should hire a new staff or just close this game stop down its a waste of time going to this particular location. The one off central is more customer friendly and makes the experience of purchasing my games pleasant. read more

Very clean and very nice love this GameStop really nice people working again mask and gloves very clean recommend going to this GameStop

The guys were great and blew away the guys at bestbuy with their knowledge if tech stuff. Surprised at how busy this little place is. Very impressed read more

I attempted to return a game system I ordered online. I brought my receipt and the game system and they refused to return it. Even though the receipt clearly says GameStop and has their information in it. They honestly could've matched the SKU # on the box with the one in the receipt but they just didn't want to. Never buy anything from this store because then you'll be stuck with it. Poor customer service. I will make sure everyone knows how much this place doesn't appreciate or help their customers! read more

Went to return some broken stuff from another Game stop and was helped by Steve who refund $$ without problems. Unlike the idiots at lake and washington in pasadena. You guys need to go and train those donkies. Will do business again in this location. read more

Currently a regular at this gamestop. The Old manager is back and is doing a great job. The assistant manager is amazing as well. Theyre very helpful and always have positive and professional attitudes. Thanks for all the help read more

About 10 years ago, this was hands down THE worst gamestop to walk into. A bunch of lousy frat boys behind the counter who didn't know anything about... well anything. NOW however, It's THE best gamestop I've ever walked into. Amazing staff, amazing selection. You get helped right away, greeted at the door, the fairest price, and you can hold a friendly conversation when it's slow. I enjoy coming back to this store. read more

First off this gamestop has to be one of the slowest.If you planning on buying a game here clear your calendar because you'll be waiting for ages.And don't plan on holding a game because its a miracle if they actually look for the game and don't just send you a message item could not be found bs. read more