I did some Christmas shopping through Gamestop online over the holidays. Then after the holidays, I received an email that they were having a great sale on pre-owned games. I told my daughters to search through the website and find what they wanted. The order was placed and received quickly. Unfortunately, one of the games my oldest requested wasn't compatible with her gaming system. So we went to this store to see if we could exchange it. We were greeted and helped upon entering by Julian. All he needed was my order number, which I had from my email. Once he verified everything, he provided me with a cash refund and pointed my daughter to their selection of pre-owned games that would be compatible with her system. They had a great selection and she was able to get 3 games for the price of the one we returned! They have a lot of great games and other items available in store. I'd definitely shop here again for our gaming needs! read more

Gamestop - Exterior - Toy Stores Near Me - Rancho Cucamonga, California

They need to update their hours of business.Says they are open until 8pm on a Sunday and they were closed by 6pm

Carol was very kind and patient with me as I asked her many questions regarding Pokémon cards as a Christmas gift for my nephew. She also was amazing in suggesting new video games for my PS5. read more

The employees here at GameStop are absolutely unbelievable. They never pick up the phone. It's Thursday at 7 o'clock then calling from 7 to 9. They did not answer the phone not one time I had to drive all the way there just to ask a question when I tell you, it makes no sense. I got there. There was no customers. I just feel like if you're gonna have a established establishment, you should hire people who actually want to work. read more

I was there on December 12/13/2025 I was selling a game to the store from my all game end one off the game have a ant inside of the game he's denied to buy the game because off that I have more then 60 game but mister DEMIAN was so rude about it not happy with DEMIAN read more

Service was good. Selection was good. Very nice people. Very helpful and very caring people

Haven't been in a Game Stop in many years and nothing much has changed. I went into this location and was talk to the long haired guy and a you female worker. They both told me the I want was totally one and not the other, so I purchased it. It was totally the other way and not the one I liked. So I went to this location to return it. There were two employees there, only one was help customers. The other finally finished what she was doing with like 4 customers in line and she started helping. I can see why game stop is going out of business. They are horrible. read more

They wouldn't let me purchase a game because I didn't have exact change. The change was gonna be $5 exact and they didn't have that?!! This is why they are going out of business smh!! read more

Anya for the win! I've been traveling to different GameStops in the surrounding area buying out the last of their baseball stock. Called this store from the San Bernardino location and Anya let me know they had one 2024 Bowman Chrome mega box left in store and she was willing to hold it for me. Thirty minutes later, I had the last box in hand. 10/10 recommend this location for ease of service and fantastic staff. read more

All I need is them to answer the phone so I could know if they have the item I want in stock. Guess it's too much to answer a phone

I was helped with by Austin. He assisted me with choosing the right family game on the Nintendo Switch. Took the time and asked me about my kids. read more

My Kids got into Pokemon, which have been quite hard to get. Austin is like a professor for pokemon and recommended which packs to get and help teach my daughter and myself how to play the game. He recommended a few local game shop where to play and which one are kid friendly. I love this GameStop and will continue to go to. Thanks Austin for making a Dad cool again. read more

Gamestop - New Prismatic Evolution SPC - Toy Stores Near Me - Rancho Cucamonga, California

Worst experience for Pokemon drop ever. All the shops nearby was cool with people sitting and waiting as long as they being civil and not blocking other business, but Gamestop is the only the shop that kicked everyone out and not allow lining up until closing time. There is a corner which everyone can sit and wait there, but one of the staffs walk all the way there and kick everyone out even though it was not even near Gamestop. "We gonna call PD if you guys line up"??? That employee, Austin or whatever his name is, was in one of the discord channel, letting ppl know the quantity way before they put the paper up for the ETB and let them line up. There were different people waiting already for the SPC so he kicked them out instead. Instead of letting people line up, people have to wait on the road since it was already 40+ present. And keep in mind that people had to wait ON THE ROAD because he did not let anyone near the store. He took the photo, went back inside and laughed with other staff inside the store. He stood and looked at people instantly like people are criminals being let loose on the street. He sent the picture to Scalper Hall of Fame, and called them Scalpers even though they only be able to get 1 SPC. How is that even being a scalper to others? To Gamestop Rancho Cucamonga: Were your customers so invaluable that you can make fun of them and talk behind their back? When we all found out the picture of us were taken and uploaded on the Twitter, we all felt disappointment even though we barely knew each other. Yeah, I guess we are just Zombie waiting and trying to SCALP ALL THE POKEMON TO YOU GUYS :). https://x.com/scalpersdawild/status/1923225893729689997?s=46 read more

I called them and asked for a quote on my switch light. They wouldn't give it to me on the phone. They said they needed to see it in person. I asked if they can give me an estimate so I don't waste my time to go there in the store they said no, and I had to go in the store. I went to the store. The guy didn't even look at it, touch it, or check the condition of it. Nothing. just typed it in the computer and said $55. I stated you'll give me $55 but you're selling them for $170 and pointed to the switch lights they had in the store, he said that price is outdated. I said it's the same price as what's online. Inconvenient and waste of time to go into a store. I don't understand why this wouldn't have been said on the phone especially when the device wasn't even inspected. read more

me and my brother brought in maybe 50-60 games to trade in and we were helped by calvin and another worker that i wasn't able to catch the name of (so sorry!!!); they were both so kind!! while calvin was ringing up our games we brought in, the four of us had fun conversations about games, college, and other stuff too. i had a great time while we were waiting :) our total came out to about 105 in store-credit, so i went over to the switch games and, unfortunately, i didn't see much to buy, but i did notice that in the other console sections it was much more promising, so the store's selection as a whole is pretty decent!! i did end up buying two switch games and my brother used up the rest of the store-credit by converting them into steam gift-cards + i pre-ordered silent hill f!! the value for the games we brought in was absolutely insane, and i'm really happy with what we ended up leaving the store with thank you calvin + other worker !! hopefully i can catch their name next time i come by :) read more

Horrible ass service! One of the worst gamestops! Girl Literary had a twenty minute conversation with 2 customers about ANYTHING and everything while there were 2 customers in line just WAITING!! freaking INSANE! read more

Matt helped me find the Magic: the Gathering deck I wanted! This store has significantly more TCG products than any other GameStop and it is nicely displayed. Thanks Matt! read more

I don't know why I come back to this GameStop...it has always had the worst of the worst service. I saw that they had some items on stock online so I go to purchase them and Vanessa, the clerk behind the counter says, "oh they don't sell those like that...we probably don't have them." I told her they showed in stock online and she said she'd check. She turns around for a second and tells me, l yeah we're out I just sold the last two today"...called her bullshit and showed her they were still in stock. Crappy people have crappy values. She looked miserable when I walked in so I kind of expected the outcome. Luckily I know she won't be long there since this GameStop has so much turnaround... hope to see you never Vanessa. read more

Please do better. This location has the worst store hours. It's Saturday at 10:50 and the sign on the door and the website says they open at 10. The associate is sitting inside at the desk with the lights on and the door locked. When I pulled the door he just looked and mouthed that they're not open. I'm not driving back here and wasting my time again. read more

Gamestop - Toy Stores Near Me - Rancho Cucamonga, California

Shoutout to both of the people working this afternoon! I was given the wrong game last night close to closing and there was a whole mix up, they were able to help me with my return and call another location for me to go pick up my game. read more

Julian is the worst guy and employee at the store he is so bad that he don't even say hi to me . I only bought from here because it was close to m house . I will file a complaint about him with the company because his shitty attitude gotta change . read more

Caid and Nate were awesome getting me set up with the PS4 Slim. Their service was really chill and gave it to me straight forward. Got both spider man games for the price of 1 so the value was definitely worth it. I'd recommend these guys for any game shopping experience! read more

Andrew was the homie. Solid employee with good energy who hooked it up with the last minute Diablo purchase.

This review is for the game release party for Call of Duty - World War II. This was my first experience pre-ordering a game a couple months in advance, but with the kid getting ready to hit his teen years we had to attend. The staff did an awesome job organizing this. They had a taco lady, two raffles, humvees, along with ARMY recruits and other give aways. People were coming in and out of that place during their 2 hour (7pm-9pm) release party, and the staff was super friendly. They helped anyone with questions (answered calls) in regards to the game pick-up setup. At 3 pm (this same day) they opened the reservations for anyone who pre-purchased the game. You were given a group number and told to comeback by 9pm. At 9 pm you were lined up by group number and were able to get the game. The lined moved super fast and the transaction went smooth. You showed your receipt and you were handed the game. From the time we lined up and received the game, it was less than 5 minutes. The whole experience was cool for what it was. Both kids had fun walking around, eating and playing the Nintendo Switch. Kudos to the staff!! read more

Andrew was big help with all my questions. They are a little understaffed though. The pro membership they offer definitely is worth it.

Been shopping here for coo min fire games went down the street and there was a man selling nut in a bag so my homie had to cop

This place is the worst I tried to get my son a game called Minecraft story mode and when we opened it up the disc didn't say complete adventure but the bar code did and my son was upset and we got scammed for 29.99$ dollar's this is not a good game store to go. read more

Terrible. Awful. Worst shopping experience at this GameStop in the Terra Vista shopping center. I go in to pick up a gift, and there are four employees behind the counter talking, sitting on the back counter. No one acknowledges me. I walk around and all 4 employees completely ignore me while carrying on a very loud conversation about going out to bars, getting drunk, hooking up with women. then one of the 4 employees who appeared to be mid thirties, but was extremely unkempt, BURPED! It was loud enough for me to hear it across the store. I was shocked and sickened by how disrespectful they were to myself and the other 3 customers in the store. It was disgraceful behavior. Corporate needs to know how these particular employees are acting. It was horrid. Never, ever going back to this location. read more

28 mins on hold. I just left and came to the store instead. From the time I left home to the time I got in line to talk to somebody was 28 minutes read more

Gamestop - 28mins on hold - Toy Stores Near Me - Rancho Cucamonga, California

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No surprise the reviews are shit, i just bought nba 2k 22 anniversary and one kf the redeem codes is already used ! They never pick up the phone too. Trash employees!!! read more

I frequently visit the Victoria Gardens location and the store manager, Ash, is always so pleasant and knowledgeable.

Just went in and bought two packs of cards. Opened the last pack and found damage to the left side. Went back not more than 5 minutes later and informed the store attendant about the issue. He called the main manager and left a message. The second employee argued that I had wanted to return it because it wasn't the cards I wanted. We where still waiting for the managers response when the employee kept rambling about how i just wanted to get rid of the $3 pack because it wasn't what I had wanted. Really? Only come here when the lady with the glasses is in if you want good service and not to be accused UPDATE manager Andrea has helped with the situation and the rowdy attendant. Thank you Andrea read more

Gamestop - Toy Stores Near Me - Rancho Cucamonga, California

Good luck trying to get ahold of anyone at this store! Every time you try and call it says everyone is busy helping customers! Yea okay! Just to darn lazy to answer the phone read more

I walk into GameStop I'm already inside the lady at the counter tells me to step outside because their max limit no problem customer walks out I walk in I don't get greeted nothing I get a game I'm in line the lady at the counter doesn't acknowledge me just wiping down the counter I'm still waiting in line then she noticed me she asked me am I all set I'm like really I've been in line there's a line to get introduced to the counter I gave her the game as she tells me that she doesn't have a pre or new and I ask for two more items doesn't have them I put the game back and I walk out and I will never walk back in read more

This place is a joke walked in to trade my games in and the customer service rep had a bad attitude like dude if you don't like your job then quit and stop trying to sneak on the stupid warranty on the games think your slick yea I'm talking about you Jeremy remember it's not your problem to help a customer who has been loyal to this company since it's start what joke read more

They should update their opening hours. It's 10:17am and the store still close, been waiting since 9:55 and supposedly they open at 10:00. We can understand this things happens to small business but cmon this is a big company. Such waste of time read more

I came to this location and had the misfortune of being helped by their so called store manger Aria Ari or something like that.. she sucks she was rude unhelpful seemed like my being there was inconvenient for her. I asked for help and she didn't even move from her stool... to focused on her phone. I asked a few questions and. she basically told me google it. If she's the manger of this location like she says you'd think she'd know a bit or at least know customer service skills. No thanks to her I found what I was looking for but I just couldn't find myself to spend my money here so I went to target just a few store over.. I suggest you do too. read more

gave me some bogus spiel about 'refurb fee' for a base ps4 that was less than 2 years old and hardly used. Small bits of dust on the side easily wiped off. $40 of my trade in gone just to save a buck. Console I got is fine. works well. Customer experience however was poor. I would recommend the product but not the store whatsoever. Left this same review on GameStop website (they asked me via email to review) said the same thing as I did here. They didn't publish it. Guess they don't care about honest, real reviews. Only fake 5 star ones. I'll be sure to avoid GameStop in the future read more

The young female store manager gave just about the worst customer service I've ever experienced. She was blatantly cold and rude to me and my child for no reason. I politely declined both gamestop membership and game warranty, and asked that she honor the store's online pricing. She kind of banged the game and receipt down on the counter and flatly said, "No returns" and then walked away. I told her thank you but she ignored me. I asked if she was the manager and she still ignored me. I saw from her name tag that she was. Drove home in confused anger over her treatment of us. Maybe one day I'll go back in there and dump a huge slurpee all over the counter and then walk out. read more

Online it says hours of operation on Sunday are 11am to 8pm I'm literally sitting out here at 11:25 the store isn't open