Larissa took care of me when my wife and I walked in a Sunday or two ago, about 30 minutes before closing. As a an older man a few years into "middle age" (48), I'm either starting to lose my patience for all things technical and/or electronic, or I'm falling behind on all things technical and/or electronic, lol. In came Larissa, with more patience for this technically challenged old man than this old man had for taking on the technical challenge of trying to download/change over, upload or whatever the term may be for transferring the data from my iPhone 14 over to my brand spanking new 17 Pro. During the process of transferring data to my new phone and putting on the new screen protector for me, the wife and I learned that Larissa had only been working at this store for a couple of weeks, after moving on from another cellular phone company. What a tremendous loss for that other store, and what a significant addition to the team working at this T-Mobile location. I just simply can't end this review without mentioning that the team here is exactly that, a team. All other employees working at this time were making sure that they greeted every single person walking in that door and were quick to assist them with checking in, and taking care of their needs. read more

12/29:25: Visited this location once again but for a screen protector replacement. Richard assisted us, and was very thorough with the process. Checked what coverages we had, replaced my screen protector, and was not heavily aggressive like other sales people--just the right amount to help us feel comfortable. Thank you Richard! read more

I was quickly reached out to by the T-Mobile team after my review, and they took care of everything. Big shoutout to Victor from the executive team for personally following up and making it right -- super professional and helpful the whole way through. Really appreciate the Montclair store for their patience and customer service too. It's rare to see a company step up like this nowadays, but T-Mobile definitely did. read more

T-Mobile - Mobile Phones Near Me - Montclair, California

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This place has the worst customer service I have ever experienced. We came in for a transfer of service and were told that we had to call a number but we were unable to gain access through the automated system. The guy checking us in (Sebastian) was very rude and not willing to help us. He walked away while I was talking to him. Very unprofessional in my opinion. I would recommend avoiding this location. Also I would recommend going to the Verizon store located directly across from this location as they were very helpful and professional. read more

They said the wait was about 35 mints but actually was shorter just went in to replace my screen protector and broken case .... I forgot her name and I hate myself for it but she was amazing super sweet and helped me w all my needs ... even though she showed me how dirty my phone was and my case literally broke while trying to take it off lol I told her how embarrassing and the most embarrassing I take out my Chanel wallet to pay but have a dirty broken phone ... priorities might be backwards lmao ‍ but loved her and my new case read more

Calista... hands down the most amazing woman.! She's helped me twice within about a month span and the way she took her time and explained details and did everything to help. She is the sweetest person and definitely recommend her highly. That girl deserves so much recognition and a raise :) read more

Richard was very nice and helpful he helped me with my visit very welcoming and professional.

Don't waste your time coming here. Unprofessional, incompetent, and no help. They actually made a situation worse instead of actually helping. Literally ruined my whole day. read more

Manager Paula was awful. She lied her way through my entire experience, I called her on it to which she had silence to respond with, and her dishonesty trickles down into her staff aka Fausto and whoever else she has on her team. Awful leader to lead with a scamming foot forward. She had a salty attitude and an unwillingness to help. I would never recommend this location. Buyers beware! You are better off calling customer care. I would give them a call and double check with them on everything when buying anything at this store! read more

I went in with my parents because they were due for upgrades. Long overdue. Corrisa walked up to us and greeted us immediately and sat us down. She gave us options on what could be good for them and quickly began the process. She was very fast in transferring their data from the old devices to the new ones. Being that my parents are older, they become impatient as some can understand. Corrisa was very nice and kept us occupied as everything transferred over during our visit and I highly recommend her. She has excellent customer service and is very friendly. read more

I would like to extend appreciation to Mikey at the Montclair Plaza store, he recently helped me transfer my Verizon account. The store was full, but we were assisted right away. Already pleased with my decison to exit my previous cell provider service. I'm loving my new devices and I'm saving about $150 dollars a month. Happy to be a new member of the T-mobile family. Thankful for Mikey's expertise and for all of the added savings. read more

Richard is a very attentive no non-sense sales guy! He doesn't try to do any trickeries to try to sell you something saying that it's one price and then you get billed another. He really pays attention to your needs and goes above and beyond to fulfill them, such as making phone calls to find out if another store has a product in stock. I also really appreciate his sense of humor and how he can blend that in with making business. It helps time go by faster and everything more pleasant. So fellow yelpers, if you ever need anything from this store, make sure that you ask for Richard! read more

So this review is based off of being with T- mobile for the first time ever after being on cricket, Verizon, and metro pcs. Lies lies lies, the best I can say. I came to get a new phone after getting out of my most recent plan. I wanted to see what my options were and was asking every single question you can think of. It was around Christmas time. Black Friday had just around passed by, I was going for cyber Monday to see if there was any deals still going. I had also just got back from BCT and AIT training for the army. So I had money to spend. The people were very friendly addressing everybody as soon as they walked in. I simply asked if they had any deals for switching plans over for a trade in for an iPhone11. I was also joining my cousins plan. He said yes and all I had to do was pay taxes and sign up for a 2 year contract with t-mobile. Which was fine, there was no problems there, the problems began after this. So the "T-mobile expert" "Mike" helped me this whole time btw. Saying "OH we have a special going on, since you buy the iPhone you qualify for an Apple Watch just pay taxes and it's yours." I asked all the questions prior "can I cancel anytime?, do i have to keep paying ANYTHING after I pay this tax, do I need to pair up with my phone, so after I pay this I'm not expected to pay for ANYTHING ELSE." He replies "no just the tax and that's it" what a joke. We end up trading in 3 phones and getting 3 watches along with that we got the internet that came with that, it was a good deal 30$ for internet WITH AUTOPAY DONT FORGET THE AUTOPAY. Or else you get 5$ added on to each little thing they can get you for. They also randomly added the protection bonus for ALL OF OUR DEVICES WHICH WE NEVER PUT ON. But some lady on the phone insisted that they were put on by us. Boy was Mike working for that commission. After that, one of the phones didn't get processed right for whatever reason and we get slapped with a 300$ insurance claim fee the next month. When we called them, even the worker over the phone stated that "the phone we traded in was in their warehouse, they don't know why we got charged for it". We didn't have money ready for that we had to pay it, but if we didn't guess what. Our phones would be shut off. We couldn't make the whole thing, but we paid off some of it till we paid it all off. Let me state when we got our phones everything worked perfect, the internet, our phones, our watches then when we couldn't make that one payment because of the 300$ extra charge, they decided to slow us down on EVERYTHING. Really sad, disappointed, and disgusted that I was lied to with Mike. I get it, you need your sales but don't lie to people, people work hard for their money. Don't sit there and lie to people for your money. Also I went to talk about all these problems at this store they never offered a solution, said sorry or just tried to help. They just explained the charges and basically said it in black and white this time. When I'm already being charged so thanks "mobile expert geronimo" I know you just wanted me out of the store. Never going to come back to T-mobile when my contract is done. Please stop lying to people, we're all human, we should be looking out for each other not ripping each other off. This is just my experience and a warning, never get the add ons, ask questions, don't trust them they just want their commission, and god bless. read more

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We came in super late and almost close to closing, but Leo came in and took care of us. My boyfriend needed an eSIM for his new phone and Leo made sure that everything was taken care of unlike the other T-Mobile in Victoria Gardens and the Apple Store in Victoria Gardens that gave us no guidance or direction on how to set up this phone. They gave it to us and didn't help set it up. The other Tmobile refused to help us. Amazing customer service. Best Tmobile in California PERIODT. We love Leo and will name out first born after him. read more

Don't trust a word from any of them. Especially the Ringleader "Nick". They screwed us over not once but twice and both times tried to make it seem like it was honest mistake. Funny thing that it was the same mistake which was basically creating a ghost line each time we made a change so we would be paying for 2 extra lines that didn't do anything. You're good at your craft Nick. You lulled us into a false sense of security read more

I HATE THIS LOCATION!! I'm sitting in my car writing this review... cause I'm THAT piss so this will be quick. This is the location I signed up with for tmobile. Before signing any contract the salesmen are nice and informative... *we can do anything for you* But can you say GREEDY OLD CAR SALESMAN PERSONALITY?!?! Cause once everything is done and you've signed & paid... Everything you ask for is replied with... *there's nothing I can do to help you with that* Yes Carlos I'm taking about you!! And in the past with ATT they always let me pick my # but here they said I can only pick my area code... wtf... so I kept my old #... OMGGGGGGGGGGGG!!!!!!! Since I'm not on contract with tmobile I'm seeing this relationship end pretty soon. Furthermore they don't carry any 32gb for the iphones in the store... so you have to pay for shipping. And when I bought by phone the shipping date was like in two weeks so I had to PAY MORE to rush order it. Any money I could have saved WENT TO ALL THESE DAMN HIDDEN FEES!! Carlos lied to me and said tmobile doesn't keep 32gb iphone 5s in store at ANY locations. Sounds more like he was trying to seize commission on my account. *ahem* The Irvine location says otherwise... ... and here's the cherry on top!!!!!! My cousin bought me a $50 refill as a birthday gift and the gift card clearly says "use for a monthly plan or pay as you go" ... But... I think the name is Usman said I can use it to pay. And said he can open a new line for me .. I already have your services!!!!!! WHY WOULD I NEED A PAY AS YOU GO LINE FOR ONE MONTH!!!!!!!! Ughhhhh ... running back in to talk to a manager now that I'm angry writing this up!!!!!!!! ~ Ahh yes.. their manager Michael is unable to help me either.. jeez !!! there's nothing they can do? Wtf!! Time to call corporate ... and write to BBB ~ Okay no more writing to BBB. Corporate took care of it... I just want to include... If Michael really couldn't help me he could have just said sorry and offered me the customer care number. But I had to personally ask for the number!!!!! So yeah... I'm never coming back to this particular location!!! read more

T-Mobile - I'm sorry ... did I read this wrong? Or does it really say, "Use for a Monthly Plan or for Pay As You Go" - Mobile Phones Near Me - Montclair, California

I wouldn't recommend T mobile. I feel like the workers get paid to LIE to customers. They say one thing and later when the bills come and it's "too late" to do anything about it they make it seem like it's our fault and make the customer look or sound "dumb". So whatever they say don't always trust them. Whatever deal they give you and it seems to good to be true... yep. It is. They will keep telling you "no charge, no fee" then 3 months later your bill is higher than usual but by that time it's already "too late" because it has been 3 months. read more

I had to reschedule my appointment because it was made at a time I had another appointment at, I've been reaching out to reschedule my appointment for two days and now it's as if they cannot take the time to help me. As soon as I saw it the time slot was double booked I contacted them giving them plenty of time in advance. At the same time I asked if I could reschedule and we got disconnected and now I'm just getting their answering machine o leave a message. I've been a customer for over 15 years six lines of service and this is how I'm treated, "because I'm not a new customer". I thought loyalty was just as important if not more than a new customer. I guess I was wrong, I only wanted to add another line and update a few of my phones. Now I guess I may have to look at other cellular companies. read more

This young man went above and beyond for me to make sure everything transferred from my previous phone to my new phone hes energetic outgoing and is a total asset to the t-mobile company he makes me proud to be a T-Mobile customer. You're simply the best thank you so much for everything I hope t-mobile knows how lucky they are to have you read more

T-Mobile - Latrobe Wilson - Mobile Phones Near Me - Montclair, California

This review is for T Mobile as a whole and the store. Title bait and switch. Long story short bought a new droid in February and at the time the promotion was a "free watch" all you had to do was pay the 15.00 monthly service fee which I took to be to use the celluar service. Nope called to cancel and you have to pay that for a year. So 360.00 essentially for the watch, not free. 75.00 more in payments and they won't waive it. 7 year customer multiple lines. I guess they don't care but why did I think they would. read more

5 stars thanks to LEO.... helped me replace my screen protector... while process was quick simple and my phone looks brand new.

I was frustrated with other T-Mobile stores & i called in advance this location to check if the had an iPhone in stock because all others were out & the gentleman that answered was very helpful & friendly made me feel like this was the store to go to! Went after work & thank god associate Zulena was there!! She was awesome!!! I cant thank her enough for her knowledge, customer service and express service! She was super cool & friendly & helped me upgrade my phone and add a line for my son. She took time to explain fees and charges and get me the best deals! So that's maul she was able to get me going so fast even though it was staring to get busy. T-Mobile needs more associates like her!! Thank you zulena for making my experience amazing & im so happy with my new upgrade!! read more

We were told a 30 minute wait when it was much longer than that. Not to sound like a Karen but still homeboys gonna get the work done cuz we came on a Monday which we expected there to be basically not much line cuz it's not the weekend. I almost got in there and got the tablet and started my own service. And then when the guy came back to us , we didn't even enter the store cuz we could completed our task through the tablet like I told y'all. And it took like 2 minutes like got me fuck up read more

My husband and i were very happy with Zulena's service. She provided us with amazing customer service, and I can say I was impressed I come from a customer service company and she went above and beyond to help us with our issues. We weren't very happy with T-mobile as some of our issues weren't resolved when we called the 800 number. We were really considering changing companies. I had an issue with my Iwatch for a second time and Zulena was knowledgeable and explained the issue with detail. We then explained other issues we couldn't get helped with and she called customer care and didn't end the call until we got a solution. She honestly needs a raise and T-Mobile needs associates like her and we hope they appreciate and compensate her for such an amazing job. read more

Itzel has horrible customer service, charged me for an iPhone in FULL that's supposed to be 50% off. I switched to T-Mobile and she didn't even make a test call prior to leaving the store LIKE THEY ARE SUPPOSED TO Per POLICY. Didn't even activate my phone when I left! I had 1.5 days of a new phone with no way to use it as it wasn't activated. I had to go back to the store when they opened and have them fix it. THIS STORE SUCKS AND YHE PEOPLE DONT KNOW SHIT WHAT THEYRE DOING. read more

Slow everyone js standing around not doing much if you at work work hard just cuhz it's easy to stand n take your time doesn't mean to js do that I js wanted headphones read more

Nicole was very helpful today when I went in about my bill. I did not expect such a nice experience. In fact , I was so pleased I almost upgraded my sons phone. But that will come another time. Yes as long as they're up front with me I have no problem. read more

I had to go in because two days in a row, my phone shut down. The salesman was charming and I am under warranty but had to wait till Tuesday for my replacement phone. He tried to talk me into leasing a new phone, even though I had only 4 months to go on my current contract. I agreed, reluctantly knowing I would not have that commitment, but when they brought the phone out it did not work. They said the software had to load. I told them I had not taken possession of the phone, and it did not work, yet they had the unmititated gall to charge me a restocking fee for a phone I did not take possession of. Tragicly this is a defining moment with me and tmobil, sure the cell service is below par, but the staff I'm sure followed the company line was egregous in charging me to restock a phone I never took possesion of. Although I like the staff, their policies are outragous, I'd rather pay more money for better service and switch to Verizon. When my contract ends in 4 months, I'm going somewhere else! read more

I don't know why this store has a three star... but the staff here was really nice Vanessa was the one who helped me out and i purchase a Apple Watch! Good conversation and was so full of life. So if you ever come to this store just ask for Vanessa or any other staff then we're all nice to me ! read more

Walked out of this store elated by the customer service. I went to a third party store yesterday and the girl could not figure out why my iPhone 7 wouldn't accept my SIM card. Well Jarrod had no problem at all with the issue and even went above and beyond for customer service. Thank you so much Jarrod!! I am a happy customer :) read more

Waited 45 minutes to see someone about getting a new phone just to see a couple walk in and get helped right away. When they finally got to me they didn't even have the phone I wanted read more

My issues with this place is that no one will get back to you if you have a complaint. Manager has never bothered to contact me after signing up for a promotional offer that they never followed thru with. This place is really shady. Please take your business to another T Mobile. This place does not care about their customers (Alberto im looking at you) and your management team. read more

Its crazy that this store has 3 stars. But ive been going to this location for quite some time and ive never had a problem, but i went last night and was helped out by Letroye, and he was EXTREMELY nice and so welcoming. I can guarantee that you will be happy to work with him.. read more

Just had a great experience at this store. ALBERT assisted me with everything I needed (a car and house charger, he even looked to see if we could get our bill smaller). He was a charm. I recommend this location for nice friendly professional service. read more

Wow I just love this t-mobile!!!! They are so helpful! I came in to get the S 5 that they have for $0 down when ever other carrier has it for $200 or more. I went to the kiosk and they were extremely tech savey and showed me everything my new phone can do that my old one didn't. Took extra time with me to set up my Gmail! On top of that they transferred my photos and contacts!!!!!!! I didn't feel rushed or being sold to. Also they hooked me up with the best plan!! I get unlimited calls,text,data,international roaming, iPad with 4gb data , insurance that let's me upgrade whenever I want! And a new Samsung S 5 when I was paying twice that before! read more

The guys in this store are not very friendly nor are they willing to help the current customers. If you have any issues head over to the real t-mobile store off of San Antonio. This place is a joke. Surprisingly this place makes me hate T-Mobile even more. read more

I've come to this location several times and never had much of a problem. Yesterday we came to upgrade our phones but found out that there was something wrong with our account. I decided to go home and talk to reps to figure out what the problem was instead of wasting time inside the mall. Today as I am approaching the mall doors, the rep (Paul) who help me yesterday walked out for his break. When he saw me come to the door he asked if everything was ok and if I were coming back for the phones. When I said that I was, he walked me through the doors and helped me right away. I think I was in the store for a little over an hour for upgrading two phones. Paul was very helpful and very knowledgeable. He even walked to the other t-mobile location just to get us the cases we wanted. He also installed our screen protectors and put our cases on for us. read more

this was the worst experience I ever had at a T-mobile store.The mangers name Andrea,is very rude not only to her customers but also to her employee..Don't even stop at this T-mobile store read more

This store is ridiculous when it comes to customer service, speaking as a manager that runs a customer service unit. The manager Andrea speaks down to her employees in front of the customer. Even spoke in a rude manner to me as the employee was assisting my family and I. She continued have smirks on her face when she looked at me even talked smart to my daughter who is a grown adult and we were all upgrading our phones. She refused to give us a receipt or any kind of paper work for the transaction as well as none of the promotions being offered like free AirPods or Apple TV or Netflix, stating that the promotion was over which was untrue as it is still effective as I write this review. I was told by another location that she keeps them for herself and employees. We ended up having to go to another location to get everything straightened out and phones connected. Save you time, energy money and not catching a case by avoiding this location. read more

I was told to wait 45 minutes. I went shopping till I was called on phone when I was next. When I showed up someone that had just arrived was helped before me. WTF! I left! read more