The proprietor is a kind gentleman who I am sure can fix anything! He's inside the grocery…read morestore...for those of you like me who orbited the place for 10 minutes looking for a sign. Mine was a simple problem--the charger would not go all the way in the port. No problem for Mr. Market Tech! 10 minutes later I had a better-than-brand-new phone.

got screen replaaced andd was told too come bacck in a week if anny problems…read more Showed up and the guy didnt even try to look intoo it at all. (doublee letters were left as evidence)

Loved my visit! Came in to inquire about an upgrade on a new phone as well as options on my plan…read more When I walked in, I was greeted by the staff... that was already a plus for me. All the employees were very friendly. nice, and eager to help. Due to the Covid, i felt very safe as everyone was wearing masks and gloves. Each table/station even has plexiglass installed for the safety of customers and their associates. So rest assure that it is very safe to be inside. When I was ready to look at new phones, Nestor was the one who helped me. He was very professional and knowledgeable about all the products. He broke everything down for me and showed me that my upgrade is affordable. He even showed me how much i will actually be saving. SOLD!!! i left with a new iPhone and Airpods... i love it!! He was great! He's such a good salesman who I felt wasn't trying to sell me something just to make a sale, but who took the time to explain what the upgrade would be, how cost effective and beneficial it would be for me to do the upgrade!!! THANK YOU NESTOR!!! I appreciate you... It's associates like you who gives such good customer service, that keeps a loyal customer like me, since 2003. I will absolutely be referring my family and friends. I am one happy camper...

Absolutely terrible! They are quick to help if you are…read morebuying a phone or open a line but anything than involves them having to "help" they turn away. They won't cancel phone lines, they won't help fix your phone, they don't help for ANYTHING!!! Avoid at all costs!!!!

We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

Service here is still great DEPENDING on who helps you…read more I've been to this location on and off since 2023 and the only time I received sub par service was a few weeks back wanting to pre order the new 18 P-Max for my spouse. Upon entering the store there was no warm welcoming or greeting. I didn't catch a name but we eventually were "assisted" by a a guy in his 30s maybe, fair-skinned shaved head.. Overall, he was polite but his attention to detail and really overall helpfulness was hot garbage. Before him, I never had to log in to the tmobile life app to "help myself," or queue in line. After doing so, we explained that we wanted to pre order the new iPhone and he replied saying everything was pretty much done online or thru the app, so he had us do it on our phones without much help. Although that's fine, when he did help he wasn't very thorough or attentive to what he was explaining. Ex.: He didn't notice that I had opted for an upgraded phone plan during my choice selections and overlooked it when reviewing my order with me. He seemed rushed, inattentive, and could care less about the money I was spending there. Moreover, his female friend working there was also trying to hustle us to sign up for the T-Mobile Visa credit card, toting fairly high percentages of rewards if we used the card there. She seemingly got all b*tt-hurt when I declined. Like no cookie or Scout badge that day from suckering a sale out of me. Well sorry (not sorry) that I thought I had a choice of whether to opt for the card or not. 5% cash back is great and all but it's not like I'm buying phones and accessories every other day at your store like it's groceries or gas, to justify the sign up (and of course subsequent lowering of my credit score due to the credit check for the sign up). I'd avoid this location if those two end up helping you. Everyone else who has assisted myself and my spouse thus far has been nothing short of awesome. Avoid the two careless fair-skinned hispanics BFFs (male & female). They're not there for you, they're there for themselves.

Received outstanding service from rep Yatziri. She was attentive and understanding of my needs. You…read moredon't see this type of service anymore anywhere. She truly went out of her way that I got my issue resolved. If you are looking for new service please come see her at this location. Thank you Yatziri for your outstanding service!!

This review is specifically for the employee Gio, regarding my experience at this T-Mobile store…read moreearlier today. He was incredibly helpful, kind, and professional. I needed help with purchasing a new phone and from resetting account passwords to helping me obtain verification codes through a second device (since my phone was broken), he was very thorough, efficient, and patient with me. He also wasn't pushy with selling the products, and appeared to offer genuine honest advice. Thank you for making this such a pleasant experience!

My experience at this location was extremely disappointing. The staff was not helpful and directed…read moreme to contact customer service myself rather than assisting me. After speaking with customer service, I was informed that a corporate location could resolve my issue. What made the experience even more frustrating is that I had already visited this location earlier, and instead of explaining my options or how my issue could be resolved, I was simply told they couldn't help me. As a result, I had to go home, call customer service, and then return to the same location after customer service confirmed they should be able to assist me. This unnecessary back-and-forth could have been avoided with better communication and customer service. Overall, the experience was very frustrating, and I'm glad I decided to switch companies.

I cannot say enough great things about our experience at Verizon! We came in to switch over from…read moreT-Mobile, and from the moment we walked in, we were treated like absolute VIPs. Our main rep, Aide, was phenomenal--patient, knowledgeable, and truly invested in helping us find the perfect plan and devices. She walked us through every detail without ever making us feel rushed. Julie, the manager, was equally incredible. She jumped in to help with the more complicated parts of the transfer and made everything feel effortless. You can tell she takes pride in her work and in supporting her team. What really blew us away was that Aide and Julie even stayed after the store's closing time just to make sure everything was set up perfectly for us. That kind of dedication is rare and so appreciated. And even though he didn't care whether he was mentioned, we HAVE to shout out Abel, who was training and leading the team. If this crew is the Chicago Bulls, Abel is the Michael Jordan. The guy is a rock star--steady, knowledgeable, and clearly the driving force behind such a high-performing team. This Verizon team went above and beyond in every possible way. If you're thinking of switching carriers or need help with your account, go to this location. You won't find a better group of people. Highly recommend!

Yes, Patrick is amazing. He helps you with every thing. Very knowledgeable and can answer any of…read moreyour questions

I visited this Verizon Wireless store to pay the monthly bill for a prepaid phone I purchased for…read moremy aunt, who is visiting for two months. I had a few simple questions about how the prepaid monthly plan works and whether I could switch to a lower-cost plan for the next month. Unfortunately, the customer service I received from Alex was very disappointing. Instead of answering my questions patiently, he seemed visibly irritated that I was asking for clarification. He repeatedly rolled his eyes and made me feel like I was inconveniencing him. As a customer, I believe it's reasonable to ask questions about the service I'm paying for, especially when trying to understand my options. I hope Verizon reminds its employees that professionalism, patience, and courtesy are an important part of good customer service. A more respectful attitude would have made this a much better experience.

I can't say enough great things about Diego and Tim at the Verizon store in Chino! They truly saved…read moreus so much time... it honestly felt like they put on superhero capes and took care of everything for us. We've been with T-Mobile for over 20 years, so making the switch was a big decision. I was actually this close to backing out, but the level of care, patience, and professionalism we experienced from Diego and Tim completely changed everything. They made the entire process smooth, stress-free, and even enjoyable... especially while transferring all five of our lines (and had all the models we wanted in STOCK!). What really stood out was how thoroughly they walked us through every detail of the protection plan. It immediately reminded us of when my daughter once dropped her phone into the crevice of an elevator... and we were completely SOL. Because of Diego and Tim, we now have total peace of mind knowing we're covered if anything ever happens again. The feeling we got from this team was unmatched!!! Genuine, helpful, and above and beyond in every way. This was hands down a "best of the best" experience, and we are so grateful for their help. Thank you both for going the extra mile!

dropped my phone in the sink panicked but called here and got a GREAT price for very quick work i…read moreappreciate the fast paced fix and fair price thank you will be back for more repairs

This location is in the shoppes Plaza area. Easy to access and very convenient setting…read more We have taken my wives phone here for two repairs, both done extremely well, for the right price and in a timely manner. The gentleman who usually greets us is friendly and very well spoken. First time they replaced my wives a camera glass on her galaxy phone. It took about an hour. Job well done. Then we came in for a second repair for the back glass which needed full replacement. It took a couple days for them to receive the part but when it came to fixing it, it was done fast and proper. We will continue to recommend any friends who need their phones repaired to this location. Prices are fair, and service is quick and professional.

Always good experience coming into this location. This visit was my wife upgrading her phone. We…read morewere helped today by Johnny, he is awesome. Worked on getting us the best deal available. He took his time working with us and we really felt like he was finding us the best deal. We asked questions about other items and services, he took his time and worked with us throughout the process. Spoke to his supervisor to see what we can get on promotion. We upgraded 3 phones on this visit and still saved!!! If you stop by you'll be in good hands with Johnny!

Horrible customer service Unhelpful in solving our issues to which they barely listened anyways…read more Switching services to AT&T was the worst move we ever made, It took weeks of phone calls to get someone to even listen. Use any other company but this one and save yourself the stress. If I could give less than one star I would gladly do so.