I was told to wait 45 minutes. I went shopping till I was called on phone when I was next. When I showed up someone that had just arrived was helped before me. WTF! I left! read more

Great customer service from Carlos who was able to help me get my Apple Watch without taking too long. I will continue to go to this store in the future. Thank you! read more

I just want to take the time to praise T-Mobile employee Latroye! He was amazing and provided outstanding customer service! He was friendly and helpful not to mention funny! He seriously went above and beyond to provide amazing customer service. More businesses need to hire people like this guy. Good employees help a corporation thrive. Thank you Mr. Latroye read more

Came in to upgrade my phone and Latroye was beyond helpful and understanding with all of my questions. He even stayed after hours to help me finish setting up my new phone and making sure I had al my information. He went above and beyond and his customer service was exceptional. read more

I'm so happy I went to this location to switch my phone plan. My husband and I were fortunate to be helped by Christina at the store. She was so patient answering all our questions and very knowledgeable about the details of promotions, phone plans, and devices. I'm so glad I went, I ended up out the door with a new Iphone XR for free with the promotion that I switched from my carrier to t-mobile (which I've been thinking about for awhile) and turned in my Iphone 6s. I'm so grateful! read more

RICHARD! Best customer service i have received in a really long time . I came in not knowing my options and he made sure to answer all my questions . Although a few things went wrong he always wanted to find a solution so my friend and i would leave content . I appreciate him for his time and patience read more

Not going back they took forever with the service bad place. Dont waste your time here

Very helpful service. Thanks to the cute guy that helped me put on my screen protector and helped pick out my popsocket

We previously had a bad experience at a different store. my boyfriend needed to port his phone since he was switching from verizon and the worker named Jay was a tremendous help! he was patient and definitely knew what he was doing and went beyond our expectations to get everything done in an efficient manner. greatly appreciated jay! read more

This is a review about the kiosk at the Montclair mall. When we came in we were asking about transferring our data from an old i-phone to a new one. When we came up they question why we came to the kiosk and not the store in the mall. They were rude right off the bat. Fernando and Lap were talking to each other while we were there and I had another question while my boyfriend was dealing with the transfer. They had nothing intelligent to say and only told us to call customer care. Not only that but Lap answered a personal call WHILR HELPING US. It was appauling. We came back at the store in the mall and Jason was nice and helpful and had decend customer service. read more

Beware of the sales people here. I went to inquire information about their plans and was greeted by a skinny tall guy looked middle eastern. When I asked what their plans consisted of he stated that they now only carried the unlimited plan. When I told him that I didn't need unlimited because I know how much data I actually use and could pay less he all of a sudden had other plans to offer. He immediately lost all credibility. I would never give my business to a desperate lying sales rep trying to make his numbers let alone his commission. read more

This is my go to t mobile location. I normally seek out James for any needs I have because he is so helpful but he wasn't in today. I was greeted right way, had a short wait and was helped by Carlos. Just before being helped by him, everyone uncomfortably witnessed an older gentleman aggressively lose his temper. Feathers un-ruffled, Carlos calmly and kindly helped me. Kudos to any customer service employee for handling a situation the appropriate way =) thanks for the new s 5 bro. read more

Amazing staff welcoming friendly I always come in and they solve all my issues, I always pleasurable experience going into that store :)

Amazing customer service!! Always helpful when I go in and friendly. People are nice and really try to start conversation rather than just sell you on something. Even with long wait times they offer water and try their best to get you out in a timely matter. read more

Gustavo is AMAZING !! He fixed my situation with T mobile. Thank you so much. Best customer service.

I am new to t.mobile. I decided to change over from Sprint to Join my boyfriends plan. My first attempt was great i went in and the sales rep James was awesome. I needed a phone asap and the one i wanted wasn't in until the next day. So he lent me a phone. The following day i contacted the store and came in for the new phone. When i walked up to the sales associate Teresa everything changed. The first thing that she told me was that i had to buy a bundle pack of accessories to get my new phone. I told her "no thank you" She then repeated herself as if this was not debatable. I told her to show me where it states that this is true. Teresa then gave me a copy of a flyer advertising a promotion about a discount. This not only puzzled me but pissed me off. I then asked to speak to a manager but when she went to get them she came back alone. She said that since i was upset that they would wave this for me. I told her that you cant waive something that never was policy. By this point i was fit to toss the loaner phone and walk away. For those who ever encounter this person her rep number is 2508034. This type of lying should be grounds for termination. So if any of you end up needed a phone from t.mobile go to any other location and stay away from this store. btw t.mobile has yet to return my phone calls read more

Been waiting for 26 minutes and counting, they can't even keep track of their customers. I've been skipped four times,

I had a huge issue with a 3rd party store. Jeremy the store manager went completely out of his way to try and help me. He was so friendly and very professional. Because of him and his awesome customer service I will go to this store for all my future phone / accessory purchases. He will be highly recommended by me to family and friends. Thank You Jeremy! read more

On my last visit I was helped by a guy named Mike (bald, middle aged, name badge said Asst. Mgr) and the service was so bad I took my business to Verizon! The guy never seemed to give me his full attention, he kept flirting with the young lady at the register next to him (his co-worker) and he often made extremely inappropriate sexual comments too! When I asked to speak to the Manager I was told that he wasn't in that day (his name I later learned is Brian) and if I needed to complain I could complain to him. I just stormed out and left feeling really upset! read more

Stay away stay away... Ive only been a customer for one month and I'm going to leave thanks to the people at this store!!!.. Management is a joke here, the associates are even worse... STAY AWAY GO TO VERIZON, AT&T SHIT EVEN METRO read more

Yesterday I came to this T-Mobile store because my phone broke and I needed a replacement. I already had a phone in mind and went in to buy it. The worker approached me and asked me what I needed. I told him my phone broke and I desperately needed to replace it because I needed it for work. I told him I wanted the Samsung Galaxy J7 Star. He told me that they were all out as well as all the T-Mobile stores in the area. He said they were in high demand and impossible to get right away and proceeded to try and sell me one double the price. I said no thanks and left. Today I went to another T-Mobile store no more than 5 miles away. I asked them for the exact same phone and they said sure. They took it out and I even asked if they were ever out of stock. The guy said no. I was so disappointed that I could have had my phone sooner if only the guy from this T-mobile store would have bothered to check if a surrounding store had it instead of trying to sell me a phone I didn't want. read more

This location is the only location that I go to, to handle my T-Mobile account, whether it is buying a new phone or updating my plan. The employees have always been friendly, knowledgeable and have been very straight forward with me in regards to my purchases. One of the girls helped me transition from an iPhone 5s to a Samsung S5. I was originally going to purchase the Samsung Note 4, but she explained to me that all I would basically be paying for would be a larger screen (which wouldn't sit too well in my front pocket) and the stylus pen. Turns out she was right and that saved me money. I've been going to this same store for several years now and I wouldn't go to a different store even if one was closer to where I live. If you want a friendly staff with knowledge of the products their selling and are straight forward with you, this is the place to go. read more

This was my first time to this location. I went there just simply to add a line on my cousins account and pick up his simcard. Apparently this girl, black hair, kinda chubby maybe between 20s to 30s, was the one who helped was not much of a help because she absolutely doesnt know what shes doing. Her customer service skill was just the worse. In fact the funny thing is, when i told her i need a sim card for samsung galaxy s3, she asked me back so what kind of simcard is it ?? I told ger i dont know and she gave me the look like im so stupid for not knowing. WTF !! In my head was like "Biatch, i dont own the phone so i wouldnt know. And who work here , me or you ??" . But before i said that, the other associate told her what it is ... WHATEVER !!! Dear manager of this location, please train your people and eliminate the useless one. read more

They are helpful and they do take the time to understand your questions .. The music is To Fucken Loud tho it's hard to hear yourself ..

Ask for Louis! He's so patient and answered all of my questions. I switched from Verizon to T-mobile and couldn't be happier. Louis is a perfect example of excellent customer service! read more

Came in yesterday. Wait was a little but customer service was excellent! They take the time to listen to your concerns and answer all your questions. They don't rush you out. Definitely worth the wait! read more

I been a T-Mobile customer for a couple years now , I came to this store and waited about 30 min take note I was the next one to be helped , they have the nerve to help the person who was suppose to go after me I walked out never coming here again bad customer service and as I waited I seen employees coming in and out of the back room but no one bothered to help , very rude would've said something but instead say it here read more

Do not let ARELY help you. She is a liar. These people will rip you off. I was supposed to be paying 97$ and I asked her countless times "are you sure that's all I'm going to be paying monthly? Just 97$?" And she told me yes over and and over. Guess what? Now I'm paying a little over 200$!!! I know there are tax fees but 209$?? And then on top of that, she doesn't want anything to do with you once she sells you the phone. They will lie and do anything just to get their incentive. Beware. And they have no real answers when you try to question your bill. they talk out of their a**. These ppl don't know what their doing. I made a big mistake switching to these scam artists. read more

I'm a new T-Mobile customer that made the switch from Verizon this mall is pretty interesting because they have a kiosk AND a store that are one location. Don't be fooled, I had the BEST service at the kiosk It's corporate as well, not a retailer (Thank God!!). The 10 years I was loyal to Verizon none of the sales reps did for me what my sales lady Theresa did for me. My apartment has always been a dead zone with every carrier, I had Verizon for the longest over paying monthly to have no service in my house! Upon doing a coverage check Theresa told me I had awesome service but when I came home..again the same issue. I was so disappointed and spoke to Theresa about my issue. Not only did she find a solution but it came out of her personal pocket to help me out. She ordered and shipped a wireless signal booster right to my door! Works wonders I now have full bars at home and the service with t mobile is wonderful fast and affordable! I'd recommend u go see Theresa if you want service that goes above and beyond! read more

I Have a bad experience with the bad customer service there. I was asking the price for the samsung galaxy s ll. They gave me the price 599.99. I told them why i just saw it at west covina mall only 529.99 the day before. The salesman said because they have a promotion this weekend for the contract customer so they raising the price up. It was the ridiculous things i've ever heard. I actually called tmobile myself and had the same answer. How ridiculous is that the company advertised on radio about all the promotion but turn it out they just raising up the price and give the customer a little discount so they called it a promotion. I think tmobile just try to trick the customers with all their promotions. All customers must be aware of it. I will switch my phone company when my contract with tmobile expired. read more

The best place ever! i personally would like to say thank you to Jessica! she was a huge help! i didnt have my trade in phone to complete my order. she came in on here DAY OFF the next day to help me finish my phone order. phone is excellent, plan is great.friendly, fast & respectful. you're awesome! Once again thank you Jessica @ T-mobile Montclair Mall!!!!! read more

Went in for an port over from a samsung s3. I wanted a newer phone. I was told it would work with my gear watch. Offered the Prime. Took it home. Tried to lair it. Didn't work. Went to best buy to the specialist. He told me it does nt work. Only works with the galaxy series and some note series. Went back to upgrade to the S6. I was told that i would have to pay a restock fee. I told him that i shouldn't have to because they misinformed me. They wouldn't waive it after i was even going to spend more money. I told him to cancel my service right there on the spot. I had a 50 deposit i wanted back. He then told me AFTER that they were mailing me the deposit in the form of a gift card. When i mentiomed it at the beginning he says "lets see about getting your deposit back" as if he was going to refund it to me right away. I told him i wanted to make sure he sent it to my po box. He said it was done and sending it to my home address. I told him from the get go. Today is fEb 9th and i still dont have my refund. Bottom line is. Nothing but slimy high school dropouts working here. Reminds you of the typical dirty scum of the earth used car sales people. They will string you along. And rush you out the door. No ownership of their service or company reputation t make it right. Stay away from this location. Needless to say. I went with another carrier. They lost my 2 year business over a 50 dollar restock fee. When i was going to oay MORE for the phone. Hours later. Nice business move there JR. read more

I upgraded my device over the phone with T-Mobile and was told to turn in my old device to the nearest T-Mobile store. I went in today to turn in my old device through the Jump On Demand Lease plan. The sales associate (a girl with orange wannabe blonde hair with her black roots peeking through - best description I can give because I didn't catch her name) greeted me upon entering and asked me the reason for my visit. I let her know that I was there to turn in my old device and she told me that since I had ordered my new device over the phone that I was to return it via mail. OK NO, WRONG! She flat out refused to help me, and kept talking to me in a condescending tone with a smirk on her face. She needs to be retrained on T-Mobile's policies and procedures (since I was told by the SA over the phone to turn it in at the nearest store and I also double checked on the website - I made sure!). I called the Upland location to confirm if that was true and the sales associate there told me that they DO accept old devices from the Jump On Demand Lease plan. Hire someone more competent, please! read more

This T-Mobile Store was terrible. I truly do not recommend it for anyone, if it was possible, this store would rated -5 stars. Keep in mind that this was my first month with the T-Mobile 40$ pre-paid plan .Once I entered a man went up to me and blatantly asked what I needed done and that I would have to wait around 10 minutes. I noticed other customers as I waited patiently, and that most were sitting in the corners, no one was looking at the merchandise, they either were looking at the time or asking how much was left till their turn for help. After 30+ minutes,I started noticing that they were only helping the customers that just came into the store to buy phones, and ignored people that had been there for over an hour patiently waiting their turn. To me it seemed that they were doing this to raise the statistics on how many customers they had, as in the "good-try Verizon" commercial. They probably wanted to show that the actual had some amount of clients. Especially since this is the fullest I'd ever seen a T-Mobile store (especially this one). Half of the employees instead working, were playing games or using social media on their computers, and if they were not doing this, they were drinking coffee talking to each other, entirely ignoring the throng of customers that was filling up the store. I asked the man who had told me about the 10 minute wait and asked if there was a cause for the hold-up and pointed out the offenders, he talked to me in a very rude and derogatory way, as if I was mentally challenged. He told me, "no they aren't just standing around, they're actually doing something, so don't worry, they are all doing their job." Then when I asked if there was a quick way to get access to a refill for my pre-paid plan he told me quite brusquely to wait my turn. All I had come into the store for was a 40$ pre-paid plan refill, which doesn't take more than 3 minutes to take care of. Due to his impertinent, biased, and inattentive behavior towards me and the other customers, I threatened to leave and take my business to a better company, that probably cared more about its customers. After I stated this, he just shrugged and indifferently told me to go if I wished to do so. I decided that this was the last straw and left the store. I decided to see if Target, which was less than a mile away had the refill card for the 40$ Pre-paid plan. I entered the Target went to the electronics section and asked the lady behind the counter where the T-mobile refill cards were placed. She pointed them out to me and let me pay for it there in the Electronics section. She was very kind, efficient, and helpful, the exact opposite of what had happened in the T-mobile Store. After I paid for the re-fill card, she wished me a nice night and I exited Target, all in the span of under 5 minutes. This shows how much better some places are than others, and something tells me that T-Mobile is going to be losing a lot of customers of it continues with this behavior. I know that as soon as a better option is available, I'll switch. read more

I visited this store while traveling in the area in October of 2015. I needed help with the inspection and setup of a new phone and Abraham B. went above and beyond to take care of me even though I had not purchase the phone from his branch and didn't buy any products from him either. I asked for Abraham's business card to write this review at the time, but misplaced the card and didn't come across it until now. I have been a T-Mobile customer for several years and never received customer service at my local office that was worthy of taking the time to write a review. This case was by far different. If Abraham B. still works at this store, I highly recommend that you ask to speak to him if the other staff seem unable to reach the level of customer service expected from the business (as was the case with me with the salesperson who spoke to me before Abraham B.). Thanks, Abraham, and all the best! read more