I had a very disappointing experience at the Verizon store in Montclair Mall. The sales representative convinced me to add an iPad to my account, telling me it would only cost $7 per month. When I received my bill, I discovered I was actually being charged $10 per month. I went back to the store, and instead of helping me, she insisted they never had a $7 plan, making me feel like I was lying or didn't understand what I had been told. That was embarrassing and very unprofessional. Before I purchased the iPad, I specifically asked if I could return it if I wasn't happy. She told me I had 30 days to return it, but she never mentioned there would be a $50 restocking fee. When I returned the iPad within the 30-day period, I was shocked to learn about the fee. Thankfully, Verizon's online customer service was able to help resolve my issue, and I appreciate their professionalism. Unfortunately, I cannot say the same about this store. Based on my experience, I do not recommend this location. They seemed more focused on making a sale than being honest and taking care of their customers. read more

Worst experience ever!! 7 mouths and 5k later and the issue is still not solved!! And no one seems to be able to help!!

Location has the worst customer service and it starts from their onsite leadership assistant or main management. Previously visited location to complete online order. Reps including leader were more interested in canceling my order so they could generate the sale instead of help sorting out. In addition, Jill and Nancy did everything they could to avoid helping by ignoring customer request for help. However, soon as new clients walking in for new service they jumped out of their seats to help. No leader on site so employees are on their own. Great job leader and corporate, no accountability! read more

Santos was very efficient and patient with a continued billing issue that he cleared up with extensive research into our account. This was a third visit in person to the store in Montclair Plaza to resolve the confusion. read more

I've been with Verizon 30 years and 20 days. I've been with them since they were Air touch. I've had hundreds of phones and always have had 3 lines. Upgrade after upgrade and been through all of the changes. It used to be so easy you had one rep that would help you in person with getting your upgrade, take care of all phones, lines, technical issues, questions etc, now you get a tier one representive when calling and they believe that they are the ones to handle all your concerns and mess everything up that you tried to avoid, you ask for a supervisor and suddenly they just walked into a meeting and we're unavailable, but you would be happy to have them call you back. It may be an hour or so. I wait four hours. No call from no supervisor. I call back. I requested a supervisor again. I get a tier one representative that guarantees me they'll be able to assist with my problem. Then they proceed to criticize the rep that messed up prior to this phone call they fix it a little bit, but they don't fix it completely now. I'm in a bigger mess than I was before I even had the issue I had. It's disgusting. I still have got no help. No call from no supervisor and there's nothing I can do about it because I can't get past somebody. That's not willing to transfer me or get someone to call me back I even went into a Verizon store. They told me they don't do any kind of technical assistance and any of the stores nobody could help me. All they wanna do is sell me something I have four lines I think that's enough. All I want is somebody to help so I'm pretty disgusted after all these years you know I've never missed one bill. I've never missed one payment. I've never been late one day in 30 years. This isn't the way to treat a customer especially a loyal one. read more

Very disappointed in this store and the service provided. I had just sent up service with 6 lines porting over from Tmobile and one of my lines iMessage was not working. Having called into support they advised me to wait 4hrs but can take up to 24hrs if not I can go into my local store and they can further assist me. So 24hrs passed and I was still having issues with iMessage so I walked into the store on Thursday around 6pm on 2/12 and was assisted right away by one of the reps. She checked me in and assisted me right away. I told her the issue I was having and she looked at a few settings on phone and then asked a gentleman I'm guessing a manager or something if he knew of a solution to fix this and all he said was it's an apple issue and they don't have the tools to assist me on this and I would need to go to apple. Having just transferred 6 lines over this is not the answer I wanted to hear as Verizon is my provider and they can at least attempt try to assist me. No attempt to call into support or tech support to help figure this out. Instead all the did was push me to apple. Having left I called into support and told them the situation and they apologized for stores lack of help and assured me they'll do their best to help resolve my issue. It took support about 15mins to fix my issue by deleting my eSIM and adding a new one. This is something the store could have easily done (unless the they don't have the tools to call into support such as a phone) instead of pushing a new customer away. I was close to going back to Tmobile after this horrible customer experience. Had they not been so busy when I walked across the way I would have went back to them. Needless to say I would not be going back to this Verizon store in the future and they should be ashamed of themselves to even be a company owned store. This is the customer experience I expect from a 3rd party but not from a company owned store. read more

The lady at the front desk was very disrespectful and not helpful at all. Didn't show any appreciation for customers! Makes me want to change my provider asap read more

If I could give this Verizon 0 stars I would I came because I was having difficulty getting connected to customer service and went in 30 mins before they closed santos wasn't helping anyone just standing at the front wasting time I guess I seen the reviews before I went in thought I'd give it a try but 2.5 rating is too much for this garbage of customer services read more

I was trying to call in to check inventory on a particular phone, but they make it practically impossible to get through to somebody at the store. Ridiculous phone tree. read more

The manager was incredibly rude. He was short and condescending. Verizon as a whole is amazing but his attitude is in serious need of improvement. I will never come back to this store again. To tell me, "We can't do anything except sell phones" and offer zero help is absurd. Please don't go to this store with anything but low expectations in mind, read more

Customer service here is very very poor to say the least. Only reason I keep coming is because it's the closest one to me. Last week I came in to get a new Apple Watch and sales woman was rude and not helpful at all. This week came in to see if any of the new phones were in and they refused to tell me what phones were in stock ?? Lol, no longer coming back read more

Incredible customer support from Cody! This lovely young women's patience, knowledge, and outside-the-box thinking allowed us to upgrade 4 phones at a very reasonable cost. She also helped all four of us transfer everything from the old phones to the new ones and taught us a few tricks along the way. She's amazing. Thank you, thank you, thank you. read more

Don't come here the sales representatives are rude asf they don't even great u . This lady was so rude had an attitude. Not happy to help. I honestly don't want to give Verizon my money with the service I've had the past 3 days. I will be switching read more

Verizon - Mobile Phones Near Me - Montclair, California

Horrible customer service! I wanted to upgrade my phone. the person helping me was pushing for me to trade in my phone. When I declined, he was rude and kept pushing the issue. Again declined and after he went to get my phone he said he didn't have any available. There must be some type of commission/bonus they get when we give our used phones back. Last time I traded my phone in I was told I was getting $500 back and I received less than $100 I have been with Verizon for over 20 years and I am really thinking of changing providers. read more

This place is a joke all they Wanna do is sell you A new phone I went in there after 2 years of having my phone and I was having issues with and I have insurance but now they saying I don't have the right insurance to have it fixed or replaced thru wanna charge me a 199.00 fee with I think is nutts after I pay my insurance on it monthly I'll be leaving Verizon read more

Verizon customer service is PATHETIC and AWFUL! We have been loyal customers for Verizon for about 30 years and the service just keeps getting worse and worse. I got a new phone and was having a hard time getting the phone to start up and connect to my account it was just loading forever. I went in to the Verizon in Montclair mall. I asked if I can be assisted with my phone and the rude worker said it's was going to cost $25 for them to help me. that is ridiculous!!! I repeated her in a question and said $25 she SARCASTICALLY said YUP. She was so rude and I think it's insane I've been so loyal to Verizon I go in for help and the first thing they tell me Is that I need to pay. Verizon sucks we are canceling with them and finding someone else. Wont be missing out on much since Verizon is so expensive and our service still sucks! read more

No wonder they have a 2-start rating. Our experience with Frank, the person who was assigned to us was terrible. I think he was the most dishonest person in that store. In spite of asking he added so many expensive accessories and was telling us they were free. When we asked for the receipt, he said the printer didn't work. So, until we went home, we didn't realize that he has charged for 5 accessories we don't even need. Also, Frank has enrolled the new phone to insurance without asking or telling us. We saw it when we were going through the receipt at home. We immediately went to the store, and we are sure he saw us but avoided us. This means he pretty much knew what he did. He also was wearing his badge to hide his name. Eventually we went to the store and cancel the order. Despite cancelling the order Verizon has shipped the new phone. We had to go to the store once again, get a mailing label, pack it, go to a FedEx office and ship back all the items. All because of a dishonest employee by the name Frank. However, we were very impressed with his manager in the store. She was a very nice lady who explained everything and helped us to cancel the order. She was professional but unfortunately, she has to deal with people like Frank. read more

I went into the store with an appointment previously set. I was already irritated by the rep over the phone unable to assist, 47 minutes of wasted time (turned out she sent verification texts to 2 wrong numbers). My issue was a failed piece of my iPhone that needed replacement. I reviewed all steps previously taken, what was needed, and the representative Jahan was quick awesome and had me out of there in mere minutes problem solved. I am unaware of other issues due to low star ratings, but this was an awesome experience. Definitely going back next time there is an issue or if a new phone is needed. read more

Came to pay my bill and asked for assistance and one of the female employees said they don't take our payments because it's a waste of there time when they can be helping other customers definitely not the customer service your looking for so what I basically took from it is if your not buying anything there is no need for me to help you so no I would not recommend this location to anyone read more

It's been two months now & apparently they have lost our 4 trade in phones & want us to pay another $500. Luckily we had the receipt that showed prof that we shipped them & called customer services. All they did was discount $20 off the $500 bill even though we did our part & sent them in. So far we have paid $700 in store(even though they said we wouldn't have to pay anything) , $600, $500 & now another $500 for the bill coming up. $2000 for this horrible service. If bill doesn't drop by May we are leaving. read more

Been a Verizon customer for, going on 17 years now, went in today to take advantage of some promotions and to add two lines. One for a family business that necessitates a tablet for a pick up and delivery service, the other just an Apple Watch. 300 dollars savings though, so I surely wanted to take advantage. Was working with Julie, or Julia, can't recall the name but it was one of the two. She seemed nice enough until she said there was a problem adding lines, she had to call corporate, ok, fine... we'll come to find out there is an issue with my account in that someone else opened a sub account in my name. How? I have no idea, but I'm told they can't handle anything in store, talked to the manager, she said "her hands were tied and the promotions end today without any way to rectify the situation. Verizon corporate, either you need to allow your stores to override things in store or figure out how to allow people to rectify fraud on their accounts on the weekend. This same thing happened last time, and something g tells me that it was overridden without being taken off my account last time. Because of this we lost a promotion and ATT or T Mobile got 7 new lines and you subsequently lost them because of the three (corporate, store manager and store employees) incompetence. To say that I'm infuriated is an understatement. read more

This store has the worst staff in all of Verizon. They have terrible attitude and atrocious customer service training. We were Verizon customers for 21 years. They have always been the most expensive but you got the best service, human and technological. Now they are no better than any other carrier and their customer service at all levels is the worst. It is hard to be recognized as the worst in a sea of Verizon waste, but Montclair manages to do it well! They lie so poorly it's comical. Do not trust these people for a second. Run to the competition. If you must contact Verizon, any other location would be more helpful. Several have closed over the years, those empty buildings have better service than this location. Update! When Verizon replied they did nothing to address how many people have been treated horribly by the awful staff at the Montclair store! Shame on this poorly trained staff! read more

Specialist Mario and his manager worked tirelessly to correct my technical phone issues and I'm so grateful that they didn't give up. They were friendly and helpful and I'm hugely relieved for all the time they spent resolving the issue so I could receive all my texts. read more

It seems they don't want to work anymore. Went to this location to get a new Phone, even though they weren't busy, they refused to help us. Claiming appointments only. I'm reconsidering my options now. read more

Bad experience each time! They only wants your sales! Once done that's it . Don't ever go to Mario . Twice I renewed my contract with him . Always problems afterwards! I've been coming this store for 5 years. Renewed all of my business and personal devices, however never again. Only nice person would be Philipe . If you really need to go to this incompetent store. He would be the person to go to . read more

Arrived onsite at 730pm and met with the store manager. He informed me that he would not sell me a phone that I was willing to buy because they were to busy. Besides one other customer I saw Sean helping i was the only inside the building. The manager who was wearing a KC jersey just stood there not helping anyone. This is the poorest VZ customer service I've received as of yet. I wouldn't waist your money here. When I asked for the GM information he refused to provide a cell number. read more

Verizon - Mobile Phones Near Me - Montclair, California

Manager is a joke. Don't make your Customer wait for 30 minutes while talking to the hostess and then tell them they need an appointment and there is nobody in the store. Why didn't the hostess state that? To top it off you need to be over the top RUDE about it! You need to find a job you can work with no Customer contact. This job is not for you! read more

I came to Verizon store to get some Information on my phone bill because my phone bill is very high, I tried getting information regarding my bill and This Verizon consultant was answering me rudely "Like if that's what they told you on the phone well I can't do nothing about it" just rude and sarcastic response! I was leaving upset and some other Verizon consultant approach me try to help me he apologize to me but I was just very surprised that the first consultant was very rude and obnoxious. I have just decided to look at different phone company so I can leave Verizon after being with them for a very long time You don't treat your customers in that form of manner. I have decided to leave Verizon for good now! I can't seem to get whats up with Verizon? But another phone company is willing to offer me a better phone plan with more Benefits so good luck to Verizon and there reputation! read more

This store has really bad customer service. It's sad that management hasn't stepped in to make their employees learn how to better service customers. I usually drive to other stores when ever I have a phone issue but since I was already at the mall and wanted to stop by for what should be a simple question the rep was more interested in talking to the other employees about the football game than what I was asking about. He could have sold me on a few cameras but after his attitude I looked in Amazon prime, found what I was looking for and left the store read more

Very positive experience. Dropped off a trade-in phone, the staff get it done within minutes. Very friendly and professional.

This place really is as bad as the yelp reviews say, I walk in here and it seems like nobody works there. Then after about 10 min I make eye contact with some dude who asks me if I need help, which I replied yeah I'm looking for that iphone 6s for 249$ cuz I already did my homework online and this dude tried telling me it's 349$ and I need to sign up for a plan "just get the two year" he keeps telling me. Um no, I know what I want thank you. But he kept persisting tellig me just buy the 349$ and spend the 50$ on the prepaid, it's inly 5$ more than the 45$ plan that I want. So after a few min I just walk out of there, so much for the customers always being right. Don't go to this store unless you want them to tell you what you want and try to upsell you so they can make more money. NEVER COMING TO THIS STORE AGAIN! read more

I went in to Montclair Verizon with my iPhone Seven Plus after getting a message on my screen saying "iPhone Disabled". Turns out everything on my phone had to be wiped out, I hadn't backed it up, lost a lot of important pictures and was pretty bummed. Between the help of Chris, Prophel and their new manager, Frank (there was also Jon), I felt completely taken care of, they did everything possible to make the transition into a new phone work for me. In fact, the iPhone 11 was cheaper per month than my Seven Plus! I left feeling far better than I did when I walked in... you will too! Highly recommend, thank you guys! Lisa read more

Mario Gonzalez was so so helpful! As a senior we have so many questions. He was patient and non-judgmental. Helped my friend make an Android purchase which would work with his special needs. My phone wouldn't keep a charge and because I had insurance he replaced it. So easy. We took up over an hour of his time but he made it seem like we were the only people in the store. I'm a tough customer to please and Mario did the job! Wish there were more people like Mario. read more

You wait around longer than the associates helping you out. If you need to PAY your bill they (Associates) just point to the Kiosk - Nothing further is said. Some who do try to help get so frustrated by you asking them questions they just do everything and NOT explain anything. I left your company for another company due to too many charges. Other Plans offer Unlimited where Verizon does not. I tried there Live Chat but since I disconnected (Trying to find my FINAL BALANCE) Not one associate bothered! Great Service Verizon. People do not leave because we want to - we leave because someone else is offering a better Plan. read more

Well, I've read some horrible reviews from this store but mine will not be one. I walked in and was checked in by a pleasant fellow, ( don't know his name). Waited around 10 minutes and a very nice woman, and again her name fails me which I'm embarrassed to say but it starts with a P I'm pretty sure, now it's holiday time and I thought it would be packed but I lucked out. But I digress, I had purchased an SE cellular I phone for my son for a Christmas gift from somewhere else and got bum steered by another Verizon dealer nearby saying that I couldn't add this to my account and text or call unless I bought another I phone. Complete bullshit. I was going to return it based on this information and thought I'd check with the mother ship first. Sure enough this woman hooked me up in 10 minutes and it works seamlessly. She was super sweet and knew her job well. Thank you so much for saving my the anxiety I was going through. Ps: I went back to the other store and let homeboy know he needs to tighten up his game because everything he told me , with confidence mind you, was completely wrong. read more

Poor customer service. I bought 2 new IPhone 12 yesterday, both phones don't work. Both phones have the same issue. Took phones back to store, they told me there was no problem with them. Long story short both phones do not work and I have to send them into Apple for repair out of my pocket. Choose another store or shop online. This Verizon sucks. read more

My 2 yr old phone broke yesterday - keeps freezing. I went in to (1) buy a $1200 iPhone to replace the Galaxy that is freezing (it's time anyway) and (2) see if they could help me salvage data (I know there are various modes the phone can be booted up into that might enable us to get some of the data - plus it has an SD card. I'm not very tech savvy so I just wanted some guidance) After waiting around for 10 minutes I overheard someone asking to put their name on a waitlist. Didn't know there was a waitlist but ok - it is close to Christmas and busy so I added my name too. Just wish I'd known that 10 minutes earlier. After waiting for another 25 minutes - a guy asks me (super rudely) why I'm there. I explain, and he says "it isn't YOUR turn yet, I don't need the details." "Actually, she's next on the list!" another associate says. He then listens and proceeds to give me a 5 minute lecture on the importance of backups. Doesn't try to look at the phone, and even though I'd explained I wanted to buy a replacement, he shrugged his shoulders and turned away when he was done with his mini lecture. I guess he doesn't want to sell me an iPhone? I left - annoyed - and I won't be back. read more

Juhan is the guy. Walked us through all our options and rebates, answered our questions and switched numbers and info while i waited. Top notch. Took the whole process from A-Z. Talk to Juhan read more

Got there at 7:10 pm, they close at 8, nothing online says they only take appointments after 7pm. There were 3 employees sitting around not helping anyone and they refused to help us with a simple question. Will never return!!! read more

Stupid people working at this store . The manager suck big time. I open a account and I end up switching the same day to other company Please don't go to this store read more