At the beginning of the year we cancelled use of a tablet we got when we bought our last phone. Our cancellation was made at this store. My bad for not paying attention to the bill because this store did not do what they said they would do- cancel the device. (I was glad when the bill was reduced for paying off my last phone!) So I've been paying an extra $10/mo for nothing. Verizon policy can only refund $30- better than nothing. I will NEVER do business at this location again. read more

Went in looking for a new Samsung phone worth 1800$ plus accessories ready to buy the phone and was told I needed an appointment yet the whole fucking store was empty makes no sense to me how you need an appointment to buy a phone I'm not buying a fucking house even at a car dealership you don't need an appointment worst Verizon store, like the previous one star reviews stated worst customer service ever read more

Went in there trying to open up two new lines and asked if they had two gold iPhones that we were looking for and the short round older man said " we're not able to give you that information, we would need to run your credit first before we can disclose if we have the gold iPhones" we had went to previous Verizon's and they disclosed that they didn't have two only one but this guy made it a big deal that he couldn't tell us if he had two gold iPhones without running our credit. Probably cuz we were a young Hispanic couple he thought we wouldn't qualify or that's the way they cheat themselves into running peoples credit and getting those semi-sales in. We went to another Verizon where we were able to get the phones we were looking for with exceptional customer service, they even said the Montclair Verizon try's to rank up there sales by running peoples credit and they always hear complaints about this location. Save your money get what you deserve go some where else. read more

I made the mistake of shopping there for a new provider and phone... and was lied to by Beatriz Diaz! She not only took my 6 month old IPhone 6 in trade towards a new IPhone 6s but told me that I would receive a $300.00 gift card for signing up with them and because my phone was practically brand new. Well... she not only never followed thru on what she said I would get but got rude with me about it when I asked her about it. I have been thru 6 associates ( 2 different ones at that store ) and 4 online... and they all promised me they would take care of it and get what she promised to me as they said it was clearly owed to me. I never got it... go figure! DON'T SHOP THERE! You will "CLEARLY BE TAKEN ADVANTAGE OF!!!" read more

Dear T-Mobile, I want to thank you for the past 3 years together. I know that we've been through a lot of ups and downs like the time when my account wasn't transferred correctly and I was overpaying $150 each month and there were numerous times that I've had dropped calls during an important conversation. Though it wasn't all your fault- I wasn't as kind either. Like the time that I cracked my phone and then super glued it shut and then there was an occasion that I was so impatient with your customer service that I wanted to literally go through the phone line and strangle the representative on the other side. Let me just cut to the chase: I'm breaking up with you... I know, it's harsh and unexpected. I too, thought that we had a good thing going on. It's not you- it's me. No really, it's my fault- I cracked the screen on my phone and I had a hard decision to make: stick with what I knew or venture onto greener pastures. I chose the latter. I'm sorry, but I've already met someone else. We'll just call him "V". His LG DARE touch phone is something to be reckoned with and I just can't keep my hands off of it. He has exquisite features and to tell you the truth, they're exciting and they turn me on. I never thought that Internet, navigation and instant email alerts would interest me, but now I just can't be with them. V makes me feel like a whole new person; he supports me, understands my needs and is very reliable. I can't believe that I've developed such strong feelings in such a short amount of time. I have only Nerissa, the store manager who set us up, to thank. T-Mobile, I apologize for leaving you in this abrupt manner. You've been good to me, but I don't want to settle for mediocrity- I want better and I think that I've found him. I hope that you can find it in your heart to forgive me and I wish the best for you. ~Tammers read more

This store is shady. I say this because the service representative was not upfront with added fees that were added to my account when I purchased my new phone. Second he told me he couldn't waive my upgrade fee. The offer was in my Verizon account. I spoke with the manger regarding the service there He just listened. He told me he couldn't waive my upgrade fee either. He said there are three different companies within Verizon. They work independently. I called customer service. They waived it. Don't go to this store. read more

Do not go here. I understand that sales people have to make sales but on two occasions customer reps have tried to get me to buy packages costing over 900 dollars all the while they kept saying "its only going to cost you an extra 4 dollars a month for the phone" and NEVER mentioning the cost of everything else. They will try to get you to sign ASAP so be wary of that. Very misleading. Very unethical. Very unprofessional. 0 stars of possible. read more

Lots of cool phones and gadgets. The problem with this place is the employees. The workers are slow, kind of rude and ignorant of Verizon services and products. read more

the employees at this store will lie to you, to make the sale! they hid information about my account. when i called Verizon customer service, i was told the manager would definitely be able to help me out with my issue. the manager has full authority to approve what i needed. the customer service rep even made note of it on my account, but the STORE manager and employees STILL refused to help me. these people are shady, they won't even try to find a solution. save yourself the hassle, either go somewhere else. or be 100% sure you do some research on verizons rules before signing up for their service. read more

I wish I could give a zero, this is one of the worst customer experiences of my life. First if you're going to do the triple play bundle, beware, they will hit you with a ton of hidden fees, even if you ask up front for all fees included in the price. Second, once they mail you all the equipment that you need to set up phone and internet, god help you if the equipment is broken or doesn't work. As far as verizon is concerned, its not their problem! Bad equipment too bad. After being on hold for I kid you not an hour and 20 min, the response was, they'd send someone out, but I'd be charged $91/half hour, and with 0 guarantee they'd fix the problem. So I could either pay them more money, when it was their problem to start with, or I would be forced to pay the bill I'd agreed to (assuming I got working equipment, which I didn't) or pay them even more money, with no promises. Great service! Of course, they still managed to bill me as if I was a customer with internet and phone service. I wish I could warn people more, this has been an awful experience. DirectTv has been really good, really efficient and responsive. If you want DirectTV, I give them 5 stars, but if it means you have to use verizon as well, save yourself the time and hassle, this is one of the worst companies I have ever dealt with, and as soon as my mandatory 2 yr contract is up (in which time I'll be lucky to have internet at all at home), I will cancel. Seriously buyer beware! read more

If you talk to Beatrice she is the best at customer service. I had T-Mobile and she literally got me to switch without me doing any work. She did most of the work for me which was great. I just went in because my bf needed an upgrade and I told her how unhappy I was about never getting any service, so she got me a droid ultra for free just had to pay the tax as well as a free tablet and all our accessories for free such as a phone case and screen protector with the Isis mobile app. She told me all about how i get $10 back on any Verizon purchase plus 20% every time I pay with Isis. I also get free small smoothies from jamba juice. I'm amazed. This is a great location because the choose the best for the Verizon corporate store. Its also being renovated to look like the commercials. read more

Came in to get my girls line switched over to my account and get her a new phone. We came in the night before and spoke to another gentleman who happend to call off sick the next day. By luck of the draw Scott who helped me before helped us again. He listened to what we wanted to do, pulled the phone out of the back room and got to work. It took him a while as we had a lot of swapping and moving to do, but it all worked out in the end. A big thanks to Scott for being very cool about the whole thing, and I will aslo point out that Scott seems like a bit of a tech geek as we chatted a bit about different types of phones, services...etc. read more

We received a message from Verizon informing us that we were going to lose all our saved voice mail if we didn't contact them for an upgrade. We tried doing so but didn't know our pin number and couldn't get any further. We decided to call the store in Montclair CA. for help, after waiting 10 minutes for someone to answer the phone, my husband and I got in the car and drove to the store. Once inside we were met by a a salesmen and inquired if he could help us and that someone would be there shortly to help. A salesman came forward and after explaining our situation was told that we needed to contact customer service. I informed him that we tried to call and that's why we drove in, to get help. He said that they were very busy with customers and he couldn't help us. With that being said we left BUT it was quite evident from his attitude that we were wasting his time. What I need to warn anyone reading this is you may get service IF you buy something but that store does NOT service it's customers after the sale is over. My suggestion would be find another Verizon store that will help it's customers AFTER THEY TAKE YOUR MONEY, because the one in the Montclair Plaza does not. read more

I went to get some accessories and was taken care of by David. He has customer service down to a science. I had just recently gotten a new phone and wanted to sell my old phone. He appraised it and said i could get $110 for it. David then went on to tell me I could get store credit for my phone and that it would be easy to apply it to any accessory I wanted! Shopping made easy! Go in and ask for David he takes care of you. read more

I came in with problems with my phone and they help me immediately I've been on the phone with Verizon for four days and been having issues I came into the store and immediately was helped they were so nice and making sure everything was good with my phone before I left I want to thank the two managers at the start because they are amazing and so is the staff I appreciate everything they did for me yes read more

I switched over from Sprint and I couldn't be happier. Verizon's service is definitely worth the price. On another note, my sales guy was very nice but he gave me a ton of wrong information. He made the deal sound really good and the next day I found everything was wrong. I had to go into the store to speak with a manager and TRY to fix everything he messed up. Even though things still stayed not as he said they would, im generally a happy customer. read more

Terrible service here. Bought a phone paid 200 dollars and 20 dollars a month. Bought a case, cover, and battery pack for 98.00. When I got home the phone I bought is a Samsung S10e they gave me a case and cover for a S10. They did not fit my phone. Took it all back the next day and because I opened the cover and then found out it was the wrong size. They would not take it back . I said it was not right a stupid policy and they called security. I left, but turned them in to the mall management, and called Verizon main office. The main office gave me a full refund and told me to do what ever I want with the items because the treatment from the store management and all employees was unbelievable. They are so rude there, but mostly they do not know what they are doing. Bilking the public of money, and selling items that do not even go with one's phone. I will never go back there. read more

I have been a devoted Verizon customer since I was 16 which is like more than 10 years ago :( I'm old, anyhow, so every time I come every one is so helpful and gives service with a smile. They literally will spend as much time needed in order to make my family and I feel good about our plans and purchases. Today, Jesus was our sales rep. he was great, friendly, well informed, quick, ability to trouble shoot and very handsome...call me sometime Jesus :) jk... Anyhow, the place was full but even then they didn't make people wait long because they were constantly checking in on everyone. I will be coming back to buy some really great 360 speakers they had in promotion! read more

Walked in here determined to add a new line to my plan and buy a new phone. We were happily greeted and as soon as I mentioned my intentions to the rep he was quick to pass over my account to someone else and leave me in the air. The new rep came to "help" asked what I needed explained myself again and she became very bored and looked very uninterested in what I needed to purchase . She then asked me to sit and add my new line on my own through my Verizon app and let her know when I was done ! " ... all they care about is what commission they're getting, existing customers are left in the air since we can't make you money. I could have done this myself at home. When I finished the transaction she helped 3 other customers before getting back to me when she saw me getting tired of waiting she told me sorry we don't have the phone you needed in stock therefore there's nothing we could do. So you can't order it? Ship it? Etc? This store is very shady. They treat you like garbage , I walked out of this store and happily walked myself across to t mobile where they happily helped me with a great positive attitude and provided me with all the information that I needed to make the switch with them. It's so sad to see that Verizon watched a customer walk right out and take their business elsewhere and didn't care one bit. Horrible customer service . read more

I want to thank JT for all the helpful information last week. I went in to the Verizon store a few weeks ago and the first guy I spoke to was not helpful at all, i don't remember his name. I left very frustrated. Last week I came back to inquire about international plans and JT was very informative and I ended up upgrading my phone. Thank you very much, I love my new iPhone. read more

straight up shady. lied to my father about getting a business account for better promotions. added FIVE EXTRA lines WITH FIVE EXTRA monthly $35 dollar charges for "one talk service" we never asked for. on top of that we traded in our phones and never got the promotions. only found out when i opened up our first bill and called verizon business directly. AVOID the guy name MOISES...the top "account managers" seem to all overpromise and under deliver. AVOID THIS LOCATION AT ALL COSTS. SHADY!!!! read more

I knew I was going to have a bad experience when I walked in the store and nobody greeted me , they all just looked and kept staring at the computer . I had to walk up to an associate and explain to them I actually wanted some help and that I was intending to buy something in order for his attitude to change and help, he told me I could stack some deals and get a large discounted price if I traded in my iPad. I drove all the way home and got my iPad and then came back to the store. Again, nobody greeted me and I had to approach someone for help, I tried to explain what the other associate was telling me and he said "do you want to come back and talk to him" that's code for "I don't feel like doing work so come back and talk to him" .I used to be a manager for cricket wireless and my employees would always greet every single customer, even if it was just to pay the bill. I did not feel like I was helped at this location and honestly the associates need better seasonal training. They are supposed to be on top of their game right now selling phones for the holidays and getting that commission, not just sitting down on their phone waiting for the customers to come to them. Seriously the most unprofessional Verizon store I have ever walked into. Verizon is an expensive network and should have classy employees who reflect their values. Not lazy people who just sit down on their phones . Might switch to ATT , their employees were so nice and were happy to answer all my questions with a smile read more

Came into this store last night to upgrade my phone. Sat around for about 20min until I was helped by Rudy. I already knew what I wanted and how much I was looking to pay and didn't worry much about the upgrade fee because Verizon told me they would waive it for me. Rudy offered to trade in my phone, which I did, and I also got offered a bundle. I right away knew something was shady because at 3 different times he gave me 3 different prices for the bundle lol which was very annoying because it was TOO GOOD to be true. So I only ended up buying a case and screen protector with my employee discount. Rudy told me my upgrade fee was waived and was given a receipt that said "0.00" but did not have a breakdown of the fees that were charged and discounted from my phone trade in. I got home set up my phone and logged into my account to find the receipt that said I was charged the upgrade fee and on top of that an email that said I had added Total mobile protection and some voicemail text feature. what the eff? lol . So this morning I called Verizon Customer Service and told them to remove the Total Mobile Protection, The Voicemail Text feature because I never asked for it nor was I told it was added and to waive the upgrade fee. After a round around by the Rep I was able to get the fee waived and protection/voicemail text removed. Bottom line. BAD SHADY BUSINESS by Verizon Rep at this store! Ask for your RECEIPT UPFRONT with a breakdown of the fees and double check no extra features were added. read more

I came to this store to activate a new phone that was sent by Verizon after my old one had been dropped in water. Came in here and was promptly helped. I don't remember who helped me but the associate was straight forward and didn't waste our time by convincing us to upgrade while activating the new phone that was sent. My only problem is that I am paying an extra $30 a month on my bill for the phone I have since it is on a payment plan. I owe only $280 left on it and I asked him if I could just bring in multiple payments in between my monthly cycle to pay off the phone. He said no. Either the $280 all in or the $30 each month. Verizon still has me locked into their old contract plan and literally does not let you leave until it is all paid in full. There were way to many employees working (estimated 10) on the sales floor. I don't even see that many people working the cash registers at Walmart. Sadly, this is their method of sucking people into their useless and schemy plans to rip off poor innocent folk. I will be switching to Sprint once this darn phone is paid off. read more

Best customer service! Jay hooked it up when purchasing an iPhone 8 plus. All our questions were answered, he was so knowledgeable and helpful. We live in Rialto but we always come to this particular location for any issues or new phones that we want to purchase. read more

After considering a switch to TMobile from Verizon and being treated with horrible service we decided to check out Verizon again. Jay hooked us up with the BOGO promo even though it was long over. Not only was he incredibly helpful and friendly, he was transparent about every detail. He left no stone unturned with us and we left feeling great about the whole experience. Thanks guys! read more

The worst experience in a Verizon store and I wasn't even in there for 5 minutes. The first guy who asked what I needed help with was fine but then Javier got a hold of me to help me and attitude straight from the start. All I wanted to know was how much it would be to do my own plan but since I wasn't an account holder he couldn't give me that information so I had to call and get a pin even though I was talking to the account holder on the phone with him. So after I got the pin he then just did a quick review of the plans and did the total and it was about $200. I hate Verizon all they do is lie and rob you of money. read more

Dumb store, needed a data from an old phone to a new phone and the manager handed me a piece of paper and basically y wished me luck. B/c they don't do that anymore. Its my company's phone b/c I wont take Verizon's BS. That's after the Verizon hot line sent me there. Useless. read more

It was a ok atore but not in my best interest with the workers helping me out because i stayed way too long for something that coudve been done in 5 minutes . read more

This Verizon Store is greedy, uninformed, and catering to the uninformed person. They just want to sell you anything. The Montclair Verizon in the mall is what I am speaking of. I had a horrible experience. Not just from one person, but the entire staff. I wanted my information transferred which is what Verizon said I could do at that location. Wrong! All 7 staff persons either ignored me or said something demeaning. One said "why did you even buy this IPhone 11 your older phone is just fine." Or "we can't do it!" Never go here. Go to San Dimas. They are much more helpful. RS read more

Seriously this place!!!! Ugh dumb ass sales rep how are you going to look at my account tell me I have a extended warranty and my phone should be here 3 to 5 days. It's a week from then and no phone!!! Call Verizon today they have no idea why you would say that to me and there's no record of a ship phone. Get transferred to the insurance Company am on hold for 5 minutes waste a other 10 mins asking me questions and then all to tell me I need to call off a other phone so they can trouble shoot with me WTF!!!!! SO YES I AM PISSED AND LEAVING VERIZON AFTER 11 YEARS IS BECOMING MORE OF A OPTION!!!!! read more

I can't remember the last time I had a good experience at this location. I know I may have had one or two over the last 10 years of being with Verizon, but the bad experiences out weigh the good for sure. I always have to wait a ridiculous amount of time, some of the sales people are very rude and not to mention I've been ripped off here too. This morning I showed up at the store 10 minutes before it opened just to assure that I would be first and could get in and out quickly because I had to go to work. When I got there one other person was waiting and a minute or two before 10:00, there were about 10 people. When we all went in I let the greeter know that I just needed to make a quick change to my plan and he said someone would be with me right away. Literally everyone who got there after me was helped first and I ended up leaving after half an hour because I couldn't be late for work. It seems like this is a constant issue at this location which is why I prefer to go to the chino location whenever I can. They go in order and take care of customers quickly and efficiently without tricking them in to buying huge accessory packages and charging it on the next months bill, like in Montclair. Unless you have a ton of time on your hands or just need to pay a bill on the kiosk, AVOID THIS LOCATION. read more

Ask and talk to Brandon. Great service. No BS! Straight forward. I'm in and out the door in a few minutes. I wanted to replace my iPhone 6 Plus with the new 5s. I wasn't eligible for a upgrade but Brandon still took care of it. He explained everything that he was doing to the account to save us money. So, Verizon! Can you hear me now! Great people in this store. Hands down. read more

I went in to the Montclair location and had questions regarding switching over from at &t. I walked in and instantly felt like i was in good hands, the lady Niya greeted me and answered all the questions i had. Her service was great!!!! I will most definitely go through her on my next visit!!! Great worker!! Thanx for your help!!! read more

Excellent staff!!!! Had a horrible experience in chino location came here! Awesome staff! Nichole and Ivan were amazing!!! Helped me with all my needs. And concerns and didn't seem annoyed. Or bothered by doing there job. Lol I would definitely recommend this store! To anyone! read more

I went into the Verizon store to buy a new phone and I received the best customer service from Jahan. He was attentive and informed me of all the possible deals that I could receive. I am so happy with my experience and love the new phone I purchased. read more

I was really unhappy I went in on Tuesday & I asked about upgrading and Javier was the one helping me and all I heard was no you can't do that. It seemed like he didn't even try to help me out he it's that what he's there for to help me out. & this isn't the first time I've got the same service from Javier but this time I had enough ! I'll be calling the costumer service number later . Get someone besides Javier if you go to Verizon for help !!! read more

I had a very disappointing experience while going to swap the numbers on two cell phones and buying a case. The person helping me failed to switch the numbers after ten minutes of working with my phones, told me that his work was successful, and tried to sell me a battery I didn't need by lying about my phone's battery life. I went to another verizon store and had my problems solved promptly. read more

I have also had a TERRIBLE time with Verizon. I recently moved to Upland and decided to go with the bundle service offered with DirectTV and Verizon. It took well over 5 hours of phone conversations to get my account set up with Verizon. Each person on the phone was always very pleasant and helpful, but when I called back I would find out my account was never set up properly! UNACCEPTABLE. Such a waste of my time and theirs. They claimed the issue was that the previous owners never cancelled their phone line, so fine I'll give them the benefit of the doubt. However that is just the beginning of the problems... I specifically told Verizon that I needed to be able to stream video and connect multiple devices in order to work from home. Fios wasn't available in my area, but they said their regular internet would absolutely handle those requirements. They also said a technician would come and set up my router with no mention of an extra charge. The technician was very nice, but seemed unable to find a working telephone line in my house! Weird since Verizon on the phone specifically said they could detect a working phone line... So the guy had to string a wire from my power box outside through my garage into my kitchen. So now my router is sitting on the kitchen floor and not in my upstairs office. The internet seemed slow but the technician assured me it just needed to finish downloading. A week later it was still slow, so I went online for advice and restarted my router. When I called a week later to discuss my bill I found out how much I had been lied to. 1. My internet speed was so slow the technician on the phone said I could barely have 2 devices connected and streaming video would constantly requiring buffering. So they absolutely LIED when they said the internet speed would be able to handle my basic office needs. 2. I was charged for the technician visiting my house when I was NEVER told I would be. 3. I was being charged for things like call waiting, voice mail, and caller ID when I don't even have a functioning phone line to hook a phone up to! I spoke directly with the billing department and they couldn't even explain to me what all of the charges on my bill were for. UNACCEPTABLE! If you can't tell me WHY I am being charged for something why should I pay? I told them on the phone that if they couldn't meet my basic needs of being able to stream video I needed them to give me options of ow to fix the issue or I would be force to cancel my account. They guy said nothing except he was sorry and there was nothing he could do. Needless to say I HATE Verizon and will be canceling as soon as I find a better internet solution. read more

This place is terrible. Usually I never review stores, as I like to give them the benefit of the doubt, but I can't hold my tongue. I bought a charger about a week ago. The cable was defective so I come back a week later to get it replaced. I walk into the stores and instead of coming up to me to ask if they could assist, the majority of the staff was actively trying to avoid work by acting like the didn't see me. When I went up to an associate, he hesitantly walked me over to see what he could do. When u explained that the cable was defective because it wouldn't attack to my phone, he went on to blame my case. When I demonstrated to him the problem by taking off my case and showing him that the problem was still there, HE IGNORED WHAT I WAS SAYING AND TRIED TO SELL ME A MORE EXPENSIVE CHARGER WITHOUT ADDRESSING THE REASON I TOOK TIME OUT MY DAY TO GO TO THEM! After I explained that I just wanted to replace the charger, HE KEPT TRYING TO SELL ME ANOTHER CHARGER. After doing this for 10 minutes, HE SHOT ME A DIRTY LOOK AS I WAS LEAVING! I downloaded this app to warn others, this store has terrible customer service and will try to sell you things that you don't want or need BECAUSE THEY MAKE COMMISSION ON EVERYTHING THEY SELL YOU! read more