I went to the this location today around 1 pm to resolve a matter with my bill and the place no…read morelonger exists. It has been completely gutted. Back in December I was offered a promotion to upgrade my phone to an iPhone 15 and only pay $215.64 over a 36 month period. The employee Keith G said that I would save money by adding an additional line. I asked him if I could add my sibling later to the business account and he said, yes but my sibling would need to be present. I went to the store I normally patronize and wanted to remove the new line that was added. I was told they could not remove the line because the promotion was added to the new line and if I were to remove the line or even suspend the line the promotion would no longer stand and would have to pay the full price of the iPhone 15. I was instructed to go back to the point of sale to get this remedied and now the store is closed. I really feel taken advantage of and feel that this place was doing fraudulent activities. That is probably why it no longer exists. I had no knowledge the employee was going to put the promotion on the new line bc it was my number and my phone that was being replaced. Also, he had knowledge that I wanted to add my sibling later. Now I will have to escalate this matter to corporate to get this resolved.

Very nice store. I went yesterday to handle a bunch of issues I was stuck with after dealing with…read morethe Mira Loma store. A Special thanks to Alexis for working diligently and handling my phone issues. I find it difficult to find the words to describe how good the service was. Was given the wrong phone and right out of the box it started to have problems. It was literally costing me hundreds of dollars a day and there was no way to fix it. Took so long that I had to leave the store. But upon my return, I found out that Alexis had been working on my issues the entire time I was gone. In the end a solution was reached and a lot of time and money saved. All I can say is Choose your store wisely. They are not all the same, and this store clearly understands that and has raised the bar on service and customer needs.

When I visited the store to purchase new phones on 3/22/25, one of the Metro PCS store owners…read moreillegally added phone insurance to my bill without my CONSENT or my KNOWLEDGE. Once I became aware there were additional charges added to my bill, I contacted Customer Service on 4/15/25, to have the charges removed. The overseas representative told me their systems were down and they were unable to reverse the charges that should never been added to my bill. She suggested I find the time during my work day and them later to have them process my request. For some reason, they couldn't schedule it on their end even though they had me on the phone then. Instead, I later contacted the store and spoke to the owner that illegallly added the charges to my account in the first place. He told me Metro PCS now "automatically" adds insurance to their iPhones for the first 30-days, free of charge. I pointed out, even if that was the case: 1) How would I have known that without being told? 2) Why wasn't I given the cost of the insurance before it being added to my bill? 3) Why wasn't I given the option to opt-in? 4) Why wasn't I given the name, phone number, or any other contact OR other information pertaining to the phone insurance that he took it upon himself to add to my bill? He didn't have a response, but he said he could cancel the insurance if I wanted, and I did (since I never requested OR signed up for it in the first place). As of 5/15/25, my bill is set for me to still pay $9.60 in overpayment. I will be contacting the Department of Consumer and Business Affairs and the Federal Trade Commission. Look out for a Class Action Lawsuit from Metro PCS coming soon.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Just got my phone fixed. Thank you so much for the new battery and the charger…read more My phones working now. Highly recommend this place.

Always Professional and speedy repair. Excellent pricing and so nice having a drive thru in the…read morearea. Will be back when the need arises. Hamzeh is the man

Got a call from Erick today. He offered to help me lower my bill... I was in Costco and said…read moreanything you can do, do it. I came down to the store and the place was clean fresh paint and nice store vibe. He lowered my bill by 100$

Vero is amazing go with her Spanish speaker…read more She is knowledgeable and patient which I appreciate

I am so grateful for this store! Every time I have an issue with my cellphones Im always come here…read more I am a clumsy person, so I am always having phone issues. My son has been having charging issues with his phone, so we took it today to get it fixed, and luckily it was just a dirty charging port. I could not thank them enough! You guys saved me from buying my son a new phone! I will definitely be back if I have anymore phone issues. I trust this place and highly recommend.

I was greeted as soon as I walked in, I asked him if I could have the cracked screen saver…read morereplaced, he said no problem, applied it and was out the door in less than 5 minutes. Unfortunately I didn't get the employee's name, but very cordial. Certainly will keep going there for all my cellphone and laptop needs.

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

If I can give a negative zero I would, I just walked into this store there is 3 workers here and…read moreeach do have clients but doesn't not excuse not greeting me as I walked into I have been here 15 minutes and they see me here and cannot take one second to greet me or even say, "one of us will assist you soon" worst customer service ever. Another client just walked in and unfortunately they also ignored him, manager for this location please train these employees properly.

This is honestly the most untrustworthy store I've ever dealt with. I came in for a simple…read moretrade-in, and without my permission they added the "Next Up Anytime" plan. The only reason I caught it was because the monthly total they gave me was over $12, when I had already calculated my payment to be around $2. When I questioned it, they acted surprised, removed it, confirmed my trade-in value, and told me my monthly would be in the $2 range. I left thinking everything was corrected -- until I got a text saying I was enrolled in the plan anyway. I went back to the store, and they told me nothing could be done until my new phone arrived... which was TWO months away. The store manager, Eric, apologized and he was the one who promised he would make it right by giving me a screen protector once my new phone arrived. Fast-forward two months: I return with the phone, ask for the screen protector, and Eric suddenly says, "Oh, it was either the screen protector or a credit back for the Next Up Anytime." A credit back for a plan I NEVER signed up for, that they would have had to refund anyway -- and somehow that's presented as a choice? Eric was completely useless throughout this whole process. The entire experience was misleading, unprofessional, and honestly exhausting. Save yourself the headache and take your business elsewhere.

The overall customer service over the phone with the representatives are excellent specially on 611…read morehowever when walking into a physical store like the one On Limonite Avenue the remark to help a customer was "you can do that on your phone" this was in regards to phones being upgraded up to four phones I need it upgrade and I was not purchasing any so that made me feel like she didn't care to bother helping so she said you can do that now Online and on your. And although that is true but there's certain things that sometimes people need help with in fact going home I did run into some issues in the upgrade process because I need to send one unit to a different address so therefore it did not allow me to pick up the unit and the others delivered to my home it rerouted me to just deliver and it only has a 20 mile radius limit for delivery. So I had to get on the phone with an agent his name was Taylor absolutely the most helpful person with T-Mobile I have ever encountered. So thank you Taylor!! he helped me navigate through the four phone upgrade. Disappointed in this store. Overall Tmobile is 5

I checked in yesterday with my Elderly Mom to help her purchase a new SIM Card after her phone was…read morestolen in a scary Supermarket parking lot mugging incident in Rowland Heights. I love coming to this T-Mobile because they've always been well staffed and extremely helpful well trained Professionals, and yesterday Team Member Stephan met my expectations of warm and friendly service and took it to an entirely impressive whole new level! Right when Mom and I walked in we were instantly energized by how well lit, designed, and professionally set up the Holiday Service Cave was! Team Members were all dressed professionally in attractive and colorful T-Mobile Signature Colors proudly identifying as knowlegeable Experts on the back of their Hustle Jerseys, and it was awesome to see no bottleneck wait times for attentive quality Service since there were so many Experts available to assist all the Customers in the stores ready to stock up on Sexy Technology Upgrades for the Holidays. Stephan made strong and friendly eye contact with Mom and I right away and was eager to help us with whatever we needed, and kindly walked us over to a table and pulled out chairs for us like a True T-Mobile Todo Caballero Gentleman! Stephan's warm and friendly personality helped put us instantly at ease as I explained to him the terrible incidient that happened the day before and why we needed a new SIM card for Mom ASAP to make her feel safe and connected to her Family and Community Guardians. Stephan actively listened to our situation with fully efficient focus and reassured us he could help us with a new SIM card right away and even informed us about the E-Sim Cards that can help us save money after losing so much of our high value assets during the Robbery. Mom and I were so relieved and happy and Stephan was responsibly well trained enough to zip through the whole process quickly and efficiently to save us time, energy, and money which we were already so depleted on. Other Team Members made sure to smile, greet, acknowledge, and thank us for visiting on our way out too! I am so proud of the T-Mobile Eastvale Team for being such fantastic Role Models of quality professionalism and especially Stephan for giving my Mom her first Real Life Santa Claus interaction experience! Stephan's All-Star Hustle Poise helped make a brutally miserable weekend so much better by being so generously patient, welcoming, and helpful and we definitely recommend asking for him especially when it comes to dealing with Elders because he has the magical bounce that can turn an urgent errand into a happy and joyfully exciting adventure!

Dotsik Wireless helped me with my Spectrum. So easy and quick. Recommended 100%. Customer Service…read moreis at A+++ Jose thank you for everything.

all people good but gate security very bad experience to much time no have a security guard…read more computer system enyone no have a idea we are waiting outside 45mint

Excellent service with a large varitey of product. Located an item that I could not find anywhere!…read moreCheap prices as well! Feel like I'm shopping like a dealer! You also get additional savings and special pricing when you Like their facebook page at https://www.facebook.com/WholesaleElectronics