Got a call from Erick today. He offered to help me lower my bill... I was in Costco and said anything you can do, do it. I came down to the store and the place was clean fresh paint and nice store vibe. He lowered my bill by 100$ read more

Diana was absolutely amazing! She was attentive, thorough, and made the entire process so smooth for us. She took the time to answer all of our questions and helped us switch from T-Mobile back to Verizon without any stress. Her customer service was outstanding and we truly appreciated how patient and helpful she was throughout everything. Thank you, Diana, for making this such a great experience! read more

Last night I had a horrible experience with customer service she wouldn't listen and nor did she look up my account. My husband and her exchanged words and she ended up asking us to leave. I asked for a manager to call. The manager called me and said for me to go back and they would cancel my phone order I said I'd left I'll go back tomorrow morning. This morning Daisy, whom I'd give 5 stars if I could. She was polite and more importantly she actually listened to what I was saying and saw what I was trying to show her. She was very helpful. She was able to cancel the phone order which has gotten mixed up anyway and had customer service on the line to help with the other order. She ended up being able to cancel both phone orders releasing my lines back to me so I can go get new phones. I appreciate her help and her customer service! I hope her manager Victoria sees this and recognizes her professionalism. Obviously, if the first employee would have actually listened this could have been handled better. read more

I came into this Verizon with my sisters, we were trying to open an account and get a phone for each of us when we were approved for more then 3 lines and after that we were racially profiled as if we could not pay the taxes for all the phones. The person that was "helping" us name was Eric and he was very rude, snappy, and smart mouthed with us. He went and put my account on hold and lied and said that I had to go to corporate to get help and once I got there they told me that he put the account on hold. read more

Worst service here. Go to a corporate store instead. Employee with long hair (Jim) was the rudest employee ever seen. Don't go for any Verizon needs here This place is Trash like other people mentioned. read more

I was definitely in need of a new home. Cam was very helpful! He was working alone and people were coming in as he was helping them. He politely excused himself, asked the customer what they needed and told them what the wait would be and then got back to my order. He did a great job of helping others while remaining focused on my purchase. I ended up getting a great phone for a great price. I will definitely come back. read more

The service I received from Erik & Alexis was 10/10 they had the patience to help me with my phone issues and offer other services I didn't know I can take advantage of! read more

Dee and DJ helped me out a couple months ago. I was happy to learn it's under new management and they are working on creating a better store. I had a bad experience under the previous management, and let them know. They seemed like good people and competent read more

I was very pleased and impressed with the service I received from a young gentleman named Hasaan. He was very patient in helping this Boomer understand how to do several applications with my new Samsung. Mary Labrucherie read more

Do not purchase from this location or Verizon for that matter. I purchased two Apple watches from this location. The associate accidentally rang up the incorrect size of watch and BEFORE checking out, swapped it out for the correct one. The return was not processed correctly and $650 was removed out of my bank account. I have called multiple times and revisited this location twice. Both Verizon and this location pin blame on the other. Three weeks later, neither has a solution. I am now being forced to dispute the charge through my bank. The associates are nice, but it's very clear if you run into any issues with your contract or billing - you're on your own. I can't believe the amount of time I have spent trying to recoup such a costly mistake. read more

The WORST customer service experience. Went in for help after learning from Verizon tech support that the initial in person service 3 days prior to add my mom to my account and port her old number from the old provider to Verizon failed and still needed to be completed, and needed an unlocked phone to do so. Verizon tech support said any location could help in person because the old phone was turned in during the initial in store visit as a trade in to upgrade my mom's phone. The person working at this Verizon stored laughed at us for trading in her phone the same day as initial visit, said he couldn't help us, and refused to call other locations to see if another location could assist claiming he didn't have the phone numbers to other locations. Even refused to check us in when we arrived to see what he could do to help. Absolutely awful service and will never return to that location. Highly disappointed after being a Verizon customer for 20+ years. read more

I went to see store manager seem don't care what I asked for and asked please change the SIM card, he said nodding me! Not my pleasure! I do miss the lady because she really helpful but the store manager guy really don't care and look not unprofessional! I am not happy with store manager! I have to make a report to him since he was on the phone since said nothing can you hold for sec while he was on the phone and no excuse! I have to looking another providers as T-Mobile!!! What a shameful! Never come again! Found somewhere best staffs more friendly. Thanks will read more

I traded a phone in back in the mid of AUG - iPhone 11 pro max 256 gig the girl helping me didn't ask me what size gig(smallest one)I wanted 512; she just got one from the safe. she took my old phone as a trade in and said oh you will see a credit in 1 to 2 billing cycles - I have spent months - I've gone in there face to face. she said oh sorry I resubmitted it and actually gave me a hard copy of the trade in receipt to which I wasn't given before and why Verizon had a hard time checking into status of this - she advised 1 to 2 billing cycles... yet to see the credits on my bill - I am bummed I did catch a lot of red flags 1st go to a real Verizon store front. not catching the wrong gig size given- in which I ate the restock fee and didn't bother frighting it.. even paid 2 times for the liquid screen protector; and she didn't give me ALL of the receipts(trade in) needed. this sucks cause for years and years m boyfriend told me to make the switch...only to have so much go wrong out of the gate. read more

Not going to lie but DJ went above and beyond for me. I lost my phone a couple days ago and he was able to help me out. I could not ask for anything more than the awesome service he provided for me that day. If I could give him 10 stars I would. Thanks DJ you're a lifesaver. read more

Great customer service, representative was kind and friendly. He resolved the problem past store hours. Thank you so much!

What?? We just stopped by the Verizon on Archibald and the door was locked even though it should have been open for over an hour. The worker came to the door and asked us to go to another store He wasn't ready to help anyone???? WTF?? read more

I placed an online order and picked up at store. Went smooth and decided to maybe upgrade another line since I was there and phone was in stock. The price they gave me included a case, screen protector and charger which I did not want or need. The rep said that's the price if you don't want go buy somewhere else (online). Well I walked away and for some reason my phone never registered with Verizon that I had activated and my trade in never was processed. Had to call Verizon to get it corrected. Next time I will go to the actual Verizon store in Mira loma read more

I needed a new phone, Jarvous was amazing, great personality and knew what I needed... was in & out of the store pretty quick. The other guys in the store were nice and very welcoming... use to go to Eastvale Verizon, they are always crowded... so I would definitely recommend this store for the best customer service ever. read more

Verizon - Mobile Phones Near Me - Ontario, California

Never will I return to this store again. This is NOT A VERIZON STORE. it's a third party. All they want is to take your money. The manager Luis took advantage of my boyfriend and I since we are both young of age. He was talking to us and distracting us while he was adding accessories that we didn't need. To be honest, he made me believe it was free. He introduced the Hum to us which honestly seemed really cool, but he didn't tell us we would have to pay monthly for it. I ended up paying like 500 (I got a deal for the buy one get one free) and it didn't seem like it. I made the mistake of paying it and went home. My mom reviewed my bill and realized I had been scammed. We went back to talk to them and wanted to return everything because even though the service is really good the way it was delivered and shown to us was bad. On the contract it said we had 14 days for the Satisfaction Guarantee. We went back at day 12 and he said we couldn't return anything. That apparently it was if you wanted to switch phones or didn't like the color. Like really? I don't think so. Then he said that there was a return price that we had to pay since it was iPhones. On the contract it STATED 35 dollars. He was saying since it's iPhones it's 75 each. No where does it say that iPhones are 75 dollars. Then we told him all we wanted to do was return everything and buy out my phone. He said they didn't sell their phones and couldn't do that. Then he also said we couldn't return anything. So We leave and we call customer service. They tell us that we should be able to return everything and they'll give us back our money. They said I COULD buy out the phone after a number of days. However the activation fees and the time of use for service we have to pay. They waived off the 35 (yeah they said it was 35!) for us both. We returned everything except for my phone. We went to another company to see if they could buy out my bill but I had to wait until August because of the whole 90 days thing. I would rather spend $140 within the two months (this was in May when I did it) and then no keep paying my phone off than buying out my phone for $760. So the service of Verizon is good it's fast and stuff but this store was horrible. Read the reviews first before going anywhere! By the way, I already made my switch over to T-Mobile so it's their lose! read more

This business needs to close down. The manager is so unprofessional & this store makes all Verizon stores look terrible. I went to this Verizon to find a tablet for my dad & I've went twice he said he had one but someone was picking up. Understandable, went back again & he said he found one in garden grove he said he would pick it up since he lives near the store that had the tablet in stock. He told me he would bring it tomorrow, & I'll be able to pick it up once store opens. I come in that morning he is gone. Talked to the employee she said that it was his day off.. none of the employees here are knowledgeable of their product & have terrible costumer service. Please stay away from this location, save yourself some peace in mind and drive to the version in eastvale way nicer and everyone is super respectful & welcoming. read more

Great customer service. Went here to purchase news iPhones. Faviola was my first greeter. She was extremely helpful and friendly. Answered all of my questions right away and did not take long to order my new phones. Once my new phones arrived I called in and was assisted by Andrew. He assured me I didn't need an appt and to come right on in and they'll have my phones ready for set up. I arrived and was greeted by Faviola, and Andrew. They both assisted in answering all of our questions and setting up my phones. Very friendly. DJ the manager also came out and greeted us friendly as Faviolas shift came to an end. Great staff with good information about phones and services. Thank you guys again for your great customer service. Stop by when you're in LA read more

Verizon - iPhone 13Max GOLD - Mobile Phones Near Me - Ontario, California

So I can in for new accessories and alysssa was so nice and she kept 6 feet from me and I really enjoyed how she handled my experience, so wish I can coming back! read more

Amazing customer service!!! For the record, I am not a Verizon wireless customer as of right now. But I called multiple locations looking for the IPhone 10 as a gift for my boyfriend who has Verizon. Every other location either didn't have them or pretty much didn't care to help because I was not a Verizon member. I spoke to Sean over the phone the day before closing time. Sean was extremely nice and helpful. Sean literally went above and beyond to help me. He went as far as driving to the Moreno Valley location just to pick the iPhone I wanted. The next day I went into the store and was able to pickup the phone without any issues. Just as he had promised the day before. Thank you Sean!!!! read more

Came in just to put my bill and the 2 employees said they would be with me in a minute since they were too busy talking profanity with another male customer very disappointed. I guess I'll need to find a new place to give my business tok read more

Great customer service DJ was so helpful and explained all questions that I had clearly and knew his stuff. Super friendly I would recommend this store to friends and family. read more

We are so happy that Our neighborhood Verizon store is under new management We were taken great care of by Brandon and the new Manager Abel wss great I know a lot of people didn't trust this store due to poor customer service and hidden fees But it is really a pleasure to go in and have competent associates help you They have all your needs If you left due to a bad experience in the past Please go back and see for yourself You won't be disappointed read more

My husband and I ordered two phones with Fabiola after she reviewed the best options for our needs. We went to pick them up and were helped by Alyssa. She was extremely helpful, personable and made our entire experience easy. We will continue to go to this store because of our experience with these two ladies. read more

Not happy right now with Aaron the Manager. He promised me a good deal and it ended up not being a good deal after I received my first bill. Watch out for the $30 upgrade fee which was not disclosed and the $30 activation fee that Aaron said he would submit to his Manager. Fortunately Verizon waived the activation fee, but now I'm stuck with $60 dollars in upgrade fees (for two devices) for Aaron's employees failing to disclose the upgrade fee. Granted, it's on the contract, but I was told to sign the paperwork and the Manager had assured me I would only be responsible for taxes. read more

Always greatest customer service from any other store I've been. These guys are amazing. Can't really say enough on how satisfied I am with service every time I need anything. Walking out with new devices at a great price. Thanks guys read more

I've Been in need of a new phone for some months. I live in Orange County and would typically go to a Larger Verizon store. I decided to go to this Verizon store and was very pleased! The staff was welcoming and very helpful assuring that i got the best deal. I now have a new phone Anna quite pleased! read more

Best customer service from Faviola! She was so helpful and personable. Our transaction was a bit complicated with two phones, etc. She really knows her products and had some great recommendations. read more

I live in the area and had never been in here...tonight I decided to go in to inquire about my cell issues. There's only one employee who is attending with another who sounds to have similar issues as well. This store shows to be "Gold Store" standard in customer service? On the contrary, Fabiola was sorta rude towards me and not allowing me to finish my sentence before speaking. read more

Avoid them like the plague. Will try to take advantage of older folk and their eager, young, naive teens, will say anything to get you to buy, such as "if you sign up here, you can cancel your 2 year contract without a fee and keep promotional data and your devices!" I literally lol'd when my parents and little bro thought these guys were legit. We walked out. Money saved, heartache avoided. They are extremely polite, patient, and nice -- beware. They are dishonest. If it sounds too good to be true, it probably is, especially at this particular location. read more

Excellent service!! I came here from Riverside because my mother raved about their service... And I was not disappointed! I came in expecting to switch back to Verizon (I was previously a customer but looked for a cheaper option and had bad service everywhere...) and that's it. However, I got a great deal and the employees went above and beyond! I switched to the new iPhone 6s from my 5s and got a bunch of free goodies! Not only was I stoked about my deal... But the guys were very nice! Javier and Javier were my helpers! (They are STAR employees!) I got the silver one, though I had hoped for the gold or rose gold.. So they said if they got it in I could come pick it up. Well, I called later in the week and they had a gold one! So I ran back over and was helped by Carlos (The Javier's were there too) who got my brand new phone and gave me another screen protector. They also hooked my mom up on her visit when they didn't have the right color she wanted for her galaxy and they drove to Moreno Valley and picked one up for her from another retailer while she was at work. When she came back after, they had the exact phone she wanted! (Thanks guys!) (Javier 1 & Javier 2) Last thing... The service was prompt and very helpful! It's a 30 minute drive from my house in riverside, but it's worth it for me! Best Verizon store I've ever been to by a mile. read more

I've had some pretty terrible experiences at this Verizon store, but it seems like the've cleaned house and are managing much better nowadays. Came here a couple nights ago to finally open up a line of my own and Mark G. and Andrea were amazing and did everything in their power to get me a great deal. read more

Javier the manager helped me .. Came in to buy a charger and left with new Verizon service He knew what he was talking about. Never had such an experience at a cell phone store before Thank you! Will come back also for the back pack give away!! read more

My husband and I are very happy with the customer service at this store. Ace went above and beyond to help us with everything we needed. Very happy with Ace and his manager and we will continue to be a customer here read more

I have used this store on 4 occasions. The first person to help me was Alyssa. Because of her amazing service is the only reason I have returned to this store. Each and every time I have been there, she has had an amazing attitude, always with a smile and wonderful eye contact. On helping me she has always had the answers I needed even if they were not the ones I expected. I have always been left with the feeling that I had been taken care of by a pro. Again today I went in with a specific need for my sister, a Verizon customer and was greeted once again by Alyssa. She was a tremendous help with the right answers for my sister who was a bit overwhelmed. It always makes my day when I get to have Alyssa's help. read more

If there was 0 stars thats what I would give here. I ordered a phone for pick up at this location and when I arrive the lady tells me it was not yet ready but would be there today. She calls me back 45 mins later to tell me that they are actually going to hold that phone for another customer. Mind you they already charged my card for this order. She tells me that I would have to cancel my order through customer service. I have a special line so the service i need is only Mon-Fri and its a saturday. I have been on the phone for 4 hours trying to get this resolved. I spoke to the Manager of the store Manuel who I dont know how got a manager job in the first place. He straight tells me I'm lying about the first rep telling me my phone would be there today. He was like we didn't tell you that. I was like first sir you were not there and second why would she call me back to tell me you guys made a mistake. Then he said well I didn't tell you we didn't say that. Dude needs a training class in management 101 if he wants to run a store for a company the size of Verizon. These people are a joke. read more

This store is the worse!! The worker Jesus, is the worse!! He lied to get me to get me sign up for the phone!! I will never come here ever! So, you are better off go to actual Verizon store and do not, do not ever go to authorized dealer!! Then I got charge $$$ for returning the phone!! Very dishonest!! The whole thing was very wrong!! So don't come to this store! read more