There's no "customer service" at this store. A girl named turquoise is the worst so far. Not a hint of "customer service" in her mind or in her brain and it shows in her actions. read more

Mark has incredible Customer Service Skills when problem solving, it's not everyday you come across Real Customer Service, I Appreciate his integrity and what he Brings to the Table at Verizon, it's Representative like him that makes me stay with Verizon after 20 plus Years. Mark,Thanks for taking care of Businesses, I will stay with Verizon as long as they have Professionals like yourself.CEVII read more

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Late review visited store end of May Liliana was our Verizon specialist and she went above and beyond. She set up my partners new phone, transferred everything over and we were on our way. Lily wasn't over bearing like most salesmen she told you want you needed to know and if you said no she moved on. She was so dope we even sent a friend over to her a week after. She helped him get everything set up, full transfer, case and screen protector. If you want the best customer service ask for Lily! read more

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Verizon customer service and knowledge needs to improve. This is the worst Internet system that I've ever participated in. Stay away from Verizon if it's possible Pick another provider they're unable to service you. read more

Located in a shopping center with plenty of parking. Greeted as I came in. Store is clean and seems well stocked. I ordered a phone online, and was hoping a representative would be able to assist me. I was told it was $30 to assist me to move my information from my old phone to my new phone. I'm 60 and have been with Verizon for over 20 years. What happened to common courtesy? Or just good old fashioned customer service for a longtime loyal customer. This phone cost $1100 plus taxes and upgrade fees, how much more does Verizon want from me? I left very disappointed with the customer service and Verizon. read more

Verizon Wireless customer service is the worst ever!!' I've been with them 25+ years & they continue to disappoint me with their lousy service - I finally switched my service this week!!!! read more

Bait and switch they promise you one thing and they charge you for services you did not want or need

I just wanted to give a huge shoutout to Adriel at Verizon! He made the entire process of getting a new phone super smooth and stress-free. From the moment I walked in, Adriel was patient, knowledgeable, and genuinely helpful. He walked me through all my options, answered every question without rushing me, and even helped set up my new phone before I left the store. It's rare to find someone who actually takes the time to make sure you're completely taken care of--and Adriel did exactly that. If you're headed to Verizon, ask for him. You'll be in great hands! Thanks again, Adriel! Appreciate you! read more

Customer service is lousy. A lot of people working there while providing very little assistance (talking amongst each other), long wait time (while watching employees talk to each other) once helped, the person 'assisting' me walked me thru the steps to take opposed to doing them on the device herself (like former employee did in the past). This location feels very much like a 'I'll help if it's worth me time' type if feel. I dont recommend if you truly need help. read more

Esme was great and helped me upgrade. I had a lot of previous issues with Verizon customer service over the phone so decided to go in store and glad I did. She was patient and was able to figure it out so me and my wife were able to upgrade. Thank you Esme! read more

Chanel in the billing department was so sweet! They were extremely helpful with getting my loyalty discount back! And she is extremely sweet! Thank you for the help! read more

I recently visited the Verizon store in Mira Loma, hoping for a smooth transition from AT&T to Verizon. I scheduled an appointment, expecting to be in and out within 30 minutes, but what should have been a simple process ended up taking over two frustrating hours and a day with no wifi. Amber Varela assisted me and initially seemed helpful, informing me about a promotion where I could trade in my phone and my son's phone in exchange for a gift card to pay them off. Since I dislike change, I opted to keep my phone but decided to trade in my son's. She asked for a copy of my AT&T bill, which I emailed to her. She successfully transferred my son's phone with no issues. However, when she attempted to switch my service from AT&T to Verizon, she ran into problems. She was able to transfer my phone number, but after disconnecting my service with AT&T, she realized she couldn't connect my phone to Verizon's network. After an hour of frustration, she told me I needed to visit AT&T to resolve the issue. At this point, I was incredibly frustrated. I had walked into the store with working service and left without any. Since AT&T was in the same shopping center, I went there immediately. The AT&T associates were very helpful and informed me that my phone couldn't be transferred to Verizon because I still had a balance on it. I had to pay it off before AT&T would unlock my phone. I returned to Verizon to let Amber know what had happened. She never informed me that my phone would be locked if I had an outstanding balance if she had, I would have traded it in, just like I did with my son's phone. Instead, I wasted two hours, left without service, and had to go back to AT&T to open a new line before eventually transferring to Verizon. To make matters worse, I went a full day without Wi-Fi, which I rely on for work and to stay in touch with my daughter who lives out of state. The most infuriating part? As I left the store, still frustrated, I saw Amber and the other associates laughing together. It felt incredibly unprofessional and dismissive. I later went to the Verizon store in Rancho Cucamonga, where I had a completely different experience. Diego was patient, knowledgeable, and genuinely willing to help. The professionalism in Rancho Cucamonga was a 10/10, while the Mira Loma store was an absolute 0. The employees at the Mira Loma location were unprofessional, gossiping about customers and discussing their social media accounts instead of assisting people properly. They clearly need serious customer service training and better knowledge of the products they sell. I will never return to the Mira Loma Verizon store. If I could give it below zero stars, I would. read more

I just left the Limonite store and concierge girl is very unhelpful, cranky like she doesn't like her job at all. And I was telling her about my concerns on my new phone, another employee gives her a hug and she completely forgot what I just asked her, no apology whatsoever, and these kids are the ones who won't succeed in life. All she can tell me was " you can do all that home yourself..." Mind you, I just got my S25 Ultra a day ago and just needed some assistance. You definitely lost my business entitled girl!!! read more

Wrote one on Google now yelps gotta know!! This locations a lil further for me but I stopped in and wait time was good but the service was better! Daisy was super helpful and answered all the many questions I had! Thank you guys! read more

Mark is the best Verizon employee I have ever had the pleasure of meeting. Took the time to hear our concerns, gave us proper information and got us on our way in no time at all. Thank you again mark. read more

My iphone12 has been acting up for about 4 months; not charging properly, slow, memory full, etc. I brought it in to this location at 11am, we were greeting immediately by 2 employees who were pleasant and polite. Christian was the one that ended up assisting me, he looked at my phone, looked my account up and advised that I qualified for an upgrade (if I was interested) so we let him show us and decided to go with it. The entire visit and process took about 30 to 40 minutes. We were in by 11 and out before noon. He transferred all of my info and did the transaction super quick. I believe The key to these Verizon stores is, If You luck out and get assistance from an employee that actually knows what they're doing and likes helping people, that's not easy to find these days. From all the reviews on most Verizon Yelp stores, people are very disappointed and frustrated with hired help! Again, if you are fortunate to get a Verizon customer service member that gives a crap, you probably lucked out. This time around, Christian was the best at getting us in and out in a short amount of time. We certainly Appreciate our experience today!! read more

I was very skeptical about coming to this location after the reviews, however this one was the closest to us and thankfully it worked out great thanks to Jason! Very polite, knowledgeable and easy to talk to regarding the upgrading of our phones! If we ever need to come back, I'm sticking with Jason! read more

Wasted my time- ordered a phone for pick up. upon arrival, we asked for help and were directed to the self serve kiosk/computer. no luck there. finally got my phone, asked for help setting it up and was told to go home and follow the instructions, should be easy. and if it failed to just come back. Verizon- your employees need to be trained on gene people skills. If they're not willing to help, why keep them? read more

5 starts for Turquoise , I stopped by to transfer my phone and she helped me right away. She was very informative about the home internet service promotion going on. Her Customer service is top notch! Stop by and see Turquoise for any questions or concerns. read more

Absolutely horrible customer service and zero ability to make things right for someone who has been a loyal customer for over 20 years. You would be much better off switching carriers or go to costco if you're going to renew because this location is useless. read more

AD what's super helpful. I've been having problems with my text messaging on my phone for about a month now. I have called Verizon customer service countless times and they've not been able to help me. I walked in in AD was promptly able to fix all of my problems and update a few things on my phone and it's working great! read more

So at 6 months they have just found the second phone, still can't find the third. Still accusing me of not sending the phones in... I requested to speak to someone at corporate and zero follow up from there. Do not trade your phones at Verizon Mira Loma they will steal your phones and have no accountability. read more

Went in the store 2x. 1st time during Christmas time. No one even came to acknowledge me. 2nd time. It was 30 minutes before closing time. The rep told me there are 1 people before me. So they could not help me. What kind of customer service is the store trying to provide. Unbelievable! read more

I went to store last week. I have 4 iphone11. I waited 15 min.(which was no problem) The girl looked up my # told me I only had 400 towards each phone. I asked her to double ck and she confirmed. I called Verizon today, was told the girl only looked at the national rebate and didn't look at my exact acct I have 4 phones with 1000 rebate on each trade in. I returned to the store today, the Manager was greeting people. I asked if he could help me because of my last experience. He said We only go by what the computer says. All my people "know what's going on". I said not last week? his response was we don't even have ANY promotions for 1000 only 800.00 max. So I left. I called Verizon back and they processed all 4 phones with 4000 rebate and I am picking my phones up elsewhere. Order your upgrade on the phone and pick up in store. JUST NOT AT MIRA LOMA STORE ON LIMONITE Manager, the way to take care of people is by saying. I'm sorry for the mix up last week. Let me get you with someone who has a lot of experience to help you and we'll straighten this out for you. read more

horrible horrible experiences. Those reps in that store are so rude and pushy. I have bad hearing and one of the reps was getting annoyed of me because i couldn't hear. i felt very rushed and embarrassed. There was 2 mangers there but both were on the phone not paying attention or they were all laughing and on there phone. i felt very judged. I WILL never return there again. BEWARE EVERYONE OF THEIR BAD CUSTOMER SERVICE. RUDE DISRESPECTFUL AND ATTITUDE. do better verizon mira loma!!! i'll never understand how big corporate stores hire such disrespectful and rude employees... this isn't the first time time this has happened within this year. My other family and friends would come in and get the same treatment. Those young people need to go and they need to get more respectful and kind employees. shame on you verizon. no longer a customer. read more

There is service, and then there is 5 Star Service. Lillian Baker, our Verizon representative at this location showcased the ladder with the utmost respect, value add and courtesy displayed I have come across in a while! We moved our cell phone carrier to Verizon and were wowed from the time we were greeted and initiated our conversation. We had a more complex transaction and were porting 4 lines from 2 different carriers to Verizon. Though Lillian seemed new to the world of telco and sales, she had great product knowledge, understood the nuances of what each client may bring to the table, and looked at a problem as an opportunity to come up with a catered solution. During times when she had doubts about something we asked, she would reach out to her tenured management to get the right answer instead of just guessing. Lillian even helped us save $30/m by adding an extra line to our business account. Something I was amazed by! I get more and am paying less? What!? It was super refreshing to find such an amazing service offered from a corner retail store! The culture seems to trickle down from upper store management where attention is focused on service not sales, value not numbers. The manager of the store was extremely patient and skillfully answered all our million questions. Thanks to this team, we feel we made the right decision to move our service to Verizon, and hope other stores can learn a thing or 2 from piloting such amazing service and experience! A couple of tips: 1. If you have a business use Verizon over other carriers to set up an account. It's not only cheaper but there is an amazing Verizon business support team that is dedicated to helping only business customers. 2. While shopping for a phone plan, Verizon corporate has made it extremely easy to check out rates and plans online. They incentivize you to get more lines and save significantly more! 3. By signing up for the Business plan, we saved $180 on activation fees. (BONUS TIP) 4. Though not required, I recommend setting up an appointment since they do get extremely busy. (BONUS TIP) Check out the plans here: Business Plans: https://www.verizon.com/business/products/plans/business-unlimited/?cmp=knc:ggl:ac:wls:dpr:8773990957&utm_term=verizon%20business%20plans&utm_medium=cpc&utm_source=google&utm_campaign=GGL_BND_BusinessPhone_Exact&utm_content=BusinessUnlimitedPricing&ds_cid=71700000073790659&ds_cid=&gclid=Cj0KCQjwuLShBhC_ARIsAFod4fL0AhAJTUU68f-HosW73VIfQ_4LURjIRPZtx0tRXzjFNKGKLzpZXPsaAoeyEALw_wcB&gclsrc=aw.ds Residential Plans: https://www.verizon.com/plans/unlimited/?cmp=KNC-C-Mobility-NON-R-BP-NONE-NONE-2K0VZ0-COE-GAW-246&kpid=go_cmp-10706265311_adg-105999857192_ad-641501184889_aud-1846207555375:kwd-298667242470_dev-c_ext-_prd-_sig-Cj0KCQjwuLShBhC_ARIsAFod4fLAqN91MFIxhEFFrggzaXSppAa8XtlZUL6OfNTD37u5Cz2GIPapfOgaAoUiEALw_wcB&gclid=Cj0KCQjwuLShBhC_ARIsAFod4fLAqN91MFIxhEFFrggzaXSppAa8XtlZUL6OfNTD37u5Cz2GIPapfOgaAoUiEALw_wcB read more

So when did doing anything phone related become such a process. I've had A better experience at the DMV. Verizon get your sh*t together! read more

Verizon - In store - Mobile Phones Near Me - Mira Loma, California

I've been standing here for over ten minutes and not one employee acknowledges you entering the building. I stood here like a dear in headlights wondering if there was anything I had to do. There are three employees and so far I have witnessed them tell a two customers they can not help them and they need to come back tomorrow. Mind you it's 30 minutes before closing. He also tried getting me to come back. Stating if it's a new line he can't help me today. " Fonz " the manager seems like he's taking care of the clock. The only positive I will say is the person who helped me Sean was patient. Although he left me with a non working line and no service on my cellphone he did attempt to help. Way more than Fonz who watched the clock like a hawk and shouted across the store as to "what was taking forever" read more

By far the best Verizon store in the inland empire ... Yason finds ways to cut your bill & still get you a bang for your buck , AD has amazing customer service as well , and their so approachable , and for your safety they even have an undercover employee. & if you have any concerns the manager Abel is amazing and goes out of his way to resolve them ! read more

Now this is my go to Verizon!! I love all that work there so helpful but today! Kimberly made my day !! My phone wouldn't turn on after coincidentally after new update and she had an easy fix and it turned back on saved me a new phone!!! If ya wanna know the trick ya gotta go in and ask her if this has happened to you! Love you guys!!! You're the best!!! read more

Terrible customer service Question about Wi-Fi and promotions I have recently received through text message The gal working literally kept getting around my questions and telling me about upgrades for my iPhone I have an iPhone 14 I don't need an upgrade Stop BS me and answer the asking please I'm not here to upgrade my phone. I'm here to ask about the promotions. Verizon is texting me and about home Wi-Fi. Do your job Terrible customer service would rate a zero if possible read more

Don't let the busy shopping center fool you. The Verizon store was not busy on Sunday. I was immediately greeted and helped by Kenya. Kenya helped me with pricing iPhones. I really wanted a "deal." Kenya made no promises, but kept saying, "I'll check," and he did. Once I settled on a phone, he figured out a way to transfer all of my information from my old, refurbished phone to the new phone. Even though my battery had died and it would no longer charge, my new phone was ready within 30 minutes! I hope to not need a phone for several years, but when I do, I will go back to this store. And, the security guard was on full alert as well. Great store! Great customer service! read more

Absolutely the worst customer service. No help whatsoever. Bad attitudes all around definitely would not be recommended.

The manager at this location is completely rude. I was inside for all of 30 seconds. As soon as I walked in I was told "You need to put a mask on or you need to leave". I replied, "Do you have one to prove to me?" He said, "No and if you don't have one you need to leave". Then once I returned to the store with a mask, he refused to even assist me. I am a 7 year veteran with 1 year in combat. This man was more worried about me taking his picture when I was trying to get a picture of the front of the store then actually help me. Welcome to the remind that this is Mira Loma ghetto, not Eastvale. I just bought a new $1000 iPad and all I had to do was return the old one... The photo attached is to verify the store I am complaining about. read more

Verizon - Mobile Phones Near Me - Mira Loma, California

Horrible store experience. Staffs were not very knowledgable. Went there to do the upgrade on 4 phones with the Black Friday promotion and afterward do the content transfers between the phones. Everything went well and until they gave me a summary of the order and new monthly plan cost. They automatically added the device protection plans for $60 a month. I told them i did want it the plan but was told that it was mandatory for the free phone upgrade promotion. It should have been just highly recommended and not mandatory on the device protection plan but they elected to charge it to my plan anyway if i wanted the upgrade. I refused to accept the protection plan knowing that what they told me was incorrect as i have seen it online the option to decline it when adding the phone to shopping cart. i left after wasting 1.5 hrs of my time. Got home and went online and was able to order the upgrade for 1 line just to test it out without having to buy the device protection plan. Did the order for store pickup. After i picked up the phone, i asked about the content tranfer and the lady told me they can do it store can do it for me or i can do it at home and should i have issue i can come back in for assistance. I decided to wait in the queue. After 1.5 hr, it was my turn. One of the rep took me over to the table and told me that it would cost me $30 to do it content transfer. Why did it cost nothing earlier when i tried doing the 4 phone upgrades? If it was going to cost $30, then they should have told me up front so i didnt have to wait 1.5hrs. I spent a total of 3hrs at the store for nothing. I would recommend people to just do your upgrade online and save the headache from this store location. read more

I complained to Verizon regarding extremely poor customer service in this store and still haven't heard of the outcome of my complain after 2 years. read more

Thank you to Kim at this store!!! She was so patient even though we were so frustrated and upset with our situation. She stayed calm, professional and walked us through customer service. So disappointed in Verizon but so thankful for Kim's service. Hopefully Verizon can find more people like her!! read more

Do not go to this Verizon store for any kind of service. I have been to many Verizon stores & this one has the worst customer service. I will definitely go to the one in Norco which is further for me. I was asking for help on a replacement phone, which I pay for my 5 lines each month. I was given a sheet of paper with phone numbers on it & the sales person, Esmerelda, who hands me the paper & walks away. what happened to customer service?? I then ask for the manager card & store # from the Assistant Manager, she text it to me but does not even ask if there was anything she could help with. Worst customer servic. read more

The manager is so mannerless he made me so aggressive, he treat me like dam ash, I am came to join Verizon. Friday somebody already help me and told me to talk Monday to finished business transactions he makes me appointment, but when I came on Monday manger told me don't know nothing and you don't have appointments, I said how is possible.... I started to talk him politely that may be one of urs employees play with me , he keep talking to me that's not my fault and treated to me to kick me out . That's was his customers service as manager not Verizon. Need to change read more

Ok, Verizon during the pandemic has been the worst as far as how their business is ran. Wait kn line outside. No cash, well text you when you can come in the store. And now that the state is opening up. Still hasn't changed. But today I was in a rush and a young man named Alfonso understood that and seen my frustration. He got me in n out within 45 seconds. I think it was 3 minutes but hey it was fast. I was in a bad mood but he kept his great customer service going. This is what hustling is all about. The future is bright for us short guys! Thanks alfonso!!! read more