Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

Moving, called to cancel. Told we could cancel 4 days later. Cancelled our internet immediately…read moreupon hang up. Had no late bill or charges, paid every month. Will never use again!

Been with Spectrum for 5 plus years and I'm pretty much done and me and my wife want to get other…read moreinternet so badly. Tired of all the outages, all the maintenance they have to do and never really tell you about it. Always a surprise and they never want to reimburse you for time you didn't have internet and only if it's an outage. It puts my wife so behind on work because of all the maintenance and hardly ever get to watch tv without an interruption. Finally thought that they were finally reaching out and letting people know about their maintenance, which they finally did since this recent Friday morning. Than another Saturday morning and again Monday morning. I made arrangements to be gone all day so they've had plenty of time to do the upgrades. It's now 1:39 am and I still don't have internet. The message I got this morning was at 9:46 am, so they had well over 12 hours to fix the issue, but again with no updates. I wouldn't recommend anyone wasting their time with this company.

Just left the store and Stephane was super nice and helpful when assisting my request to switch…read morefrom Verizon to Spectrum mobile. She was knowledgable, all smiles and helped me set up everything I needed. Great service!!

Mauricio was awesome. I was in tears because my phone was going me problems and he fixed it. I…read morereally appreciate his patience and told him I'll come back to see him if I have anymore issues. Thanks so much..his kindness made my day.

Good and fast customer service. " Oscar " is the man !!!! Definitely will come back to this…read morelocation is I have any questions :)

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

TRYING TO STOP SERVICE IS LIKE PULLING TEETH! This is a…read morecorrupt company -- I called to disconnect my service 30 days ago-They continued sending bills. I called and told them I didn't need their service again! THAT I had another service provider!! Now they want to play with codes sent to my email or phone - I don't want 3 months free service! Frontier's service has always been sporadic and a pain in the ass~ What a bunch of clowns --- Leave me alone you company is nothing but harressment- YOU WERE CANCELLED 6/14/25

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.

YES! I didn't know there was such thing as a service provider with real customer service! Every…read moretime I called direct TV it was long holds and unhelpful runaround answers- or nonstop upselling attempts! Elinkers actually has PEOPLE on the line!! And he didn't read from a script!! Great to see there's a local company that cares about their customers and can answer your questions efficiently! Highly recommend these guys!

From the owner: eLinKers is your Local One Stop Shop for Communication Services…read more DIRECTV, DISH, Charter, HughesNet and all other major local providers. eLinKers Communications specializes in finding and placing your home or business in the best communications packages for you. Residential and Commercial. Single Family Homes to Apartment Complexes. Small Business to Enterprise and Real Estate. Satellite Television, VOIP, Cable, Fiber, Bundles, Phone.

This is my second attempt to get my problem resolved. The first time I waited over 3 hours for a…read morecall back just to be immediately hung up on. When I called back the message stated the customer service was closed for the day. When I called back today I was quoted over a 4 hour wait at which time the customer service will be closed again. This is what AT&T consider to be proper customer service because they have exclusive rights to provide service and we have no choice but the suffer this. I will speak with my local representative about canceling their contracts due to negligence.

I recently moved and I requested to have my service moved. I figured I am moving to a newer area so…read moreI'll get the "fastest internet" available. Well first AT&T did not cancel my old service for the house I moved from. They just started a new account at the new house. So I was getting billed for both houses. I didn't even have service for a week when the "fiber broke "? Whatever that means. We work from home and depend on reliable internet service, we have been without internet for 4 days and every phone call I make I just get the run around, "they are working on it" offering to throw a few dollars at me to make me feel better. That doesn't help me if I depend on the internet to work. Highly disappointed with AT&T service and customer service. I will start shopping around for another company that hopefully cares about their customers.

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

Outstanding ! My husband and I went to look for new cell phones and we were approached by Chris…read moreSanchez, he is extremely knowledgeable. He is a Great Customer Service Rep ! You guessed it was a good experience for us ...we bought two new Android's . Kudos Chris !

I was late by one day of cancelling service and they wouldn't make an exception. I was forced to…read morepay for a full month even though i cancelled the policy a day after the billing cycle. I requested that they waive the fee d/t it being less than a day but they denied it. Was not happy with their customer advice at all. Would not recommend.