Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

I have been a loyal customer for many years with as of today 7/23/ 26 my 92-year-old mother has a…read morelandline . The problem with frontier they give you nothing but false hope to fixing the problem . Now it has been a week still no answer as well as service . They indicate there is an outage . Such **** a doodle crap. Frontier is merging with Verizon Frontier you just lost one loyal 92 year old lady . So mama will be a loyal customer with SPECTRUM Customer service: try switching over to Spectrum

We have had trouble for weeks with our channels freezing up constantly. Have called Spectrum…read moreseveral times; they had someone come out, and we also saw their trucks in the neighborhood. But they can't seem to fix whatever the problem is so we are switching services. They are also too expensive for what we are getting, which is a terrible connection most of the time.

Andrew is the man! I had issues signing onto my new iPhone and he was very patient , he had to stay…read morea little pass closing time to help me out and not once did he get upset awesome dude I would really recommend him for customer service. Thank you Andrew appreciate you man

Your services are seriously on the spectrum, terrible wifi, u guys should just shut down, taking…read morepeoples money and everyone should be first priority with your fucken trash WIFI

Mauricio was awesome. I was in tears because my phone was going me problems and he fixed it. I…read morereally appreciate his patience and told him I'll come back to see him if I have anymore issues. Thanks so much..his kindness made my day.

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

Wish I could leave a 0 in reviews. Horrible service, can't speak with a rep. Have to deal with…read moreAI. IT'S CRAP DON'T RECOMMEND

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.

YES! I didn't know there was such thing as a service provider with real customer service! Every…read moretime I called direct TV it was long holds and unhelpful runaround answers- or nonstop upselling attempts! Elinkers actually has PEOPLE on the line!! And he didn't read from a script!! Great to see there's a local company that cares about their customers and can answer your questions efficiently! Highly recommend these guys!

From the owner: eLinKers is your Local One Stop Shop for Communication Services…read more DIRECTV, DISH, Charter, HughesNet and all other major local providers. eLinKers Communications specializes in finding and placing your home or business in the best communications packages for you. Residential and Commercial. Single Family Homes to Apartment Complexes. Small Business to Enterprise and Real Estate. Satellite Television, VOIP, Cable, Fiber, Bundles, Phone.

This is my second attempt to get my problem resolved. The first time I waited over 3 hours for a…read morecall back just to be immediately hung up on. When I called back the message stated the customer service was closed for the day. When I called back today I was quoted over a 4 hour wait at which time the customer service will be closed again. This is what AT&T consider to be proper customer service because they have exclusive rights to provide service and we have no choice but the suffer this. I will speak with my local representative about canceling their contracts due to negligence.

I recently moved and I requested to have my service moved. I figured I am moving to a newer area so…read moreI'll get the "fastest internet" available. Well first AT&T did not cancel my old service for the house I moved from. They just started a new account at the new house. So I was getting billed for both houses. I didn't even have service for a week when the "fiber broke "? Whatever that means. We work from home and depend on reliable internet service, we have been without internet for 4 days and every phone call I make I just get the run around, "they are working on it" offering to throw a few dollars at me to make me feel better. That doesn't help me if I depend on the internet to work. Highly disappointed with AT&T service and customer service. I will start shopping around for another company that hopefully cares about their customers.

Friendly staff welcomed you. They explained the plan and helped you. Such a great experienceread more

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

I already had a spectrum TV and internet account and we had our phones with AT&t. Decided to change…read moreto spectrum mobile to save some money and we did. AT&t has raised the price many times over all the years. The last was to not recognize veterans and servicemen with a discount and removing the discount for direct pay. Guess the CEO needed a bigger bonus this year. We've had them for many years and we just got sick of it. Dorn was our attendant at spectrum and he was terrific. about price, phone selection and explaining everything. We highly recommend them.

Christian, the store manager, was unprofessional and rude. This is not a store I would ever…read morerecommend anyone using for ANY service. (NOTE: I did not find out who I was talking to until AFTER I returned my equipment, so I figured I was just speaking to a random employee) The purpose of my visit was to return equipment after a recent move. When I arrived at 10am and checked in, there were quite a few people ahead of me so I decided to make an appointment and come back later. I arrived at my appointment time and had trouble checking in. After trying for a few minutes, I asked the nearest employee, Christian, for assistance. Christian seemed annoyed to help and was condescending during the entire interaction. I explained I was having issues with the kiosk and showed him the confirmation for my appointment. He asked if I tried the confirmation number or my email and I told him I had tried both. Christian then attempted them for himself as if I was lacking the skills to do this simple task. After he also failed with the kiosk, Christian tells me that I must add myself to the wait list and have a seat since there was nothing he could do to fix the problem with my appointment not showing up. My face literally said everything my mouth wanted to say out loud to Christian and his poor customer service attitude. Luckily after waiting 20 minutes or so, I was helped by another employee who was very pleasant and gave me the name to the terrible employee I had interacted with as I came in for my APPOINTMENT! And to Christian, may you wake up every day to have the day you deserve!