Apparently before we moved to the high desert, Frontier Communications bought a lot of what had been Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues. read more

Frontier Internet - actual speed test of alleged 200mbit service. typically I get about 1/10th of what was promised and charged over twice what I agreed to. - Telecommunications Near Me

I have been a loyal customer for many years with as of today 7/23/ 26 my 92-year-old mother has a landline . The problem with frontier they give you nothing but false hope to fixing the problem . Now it has been a week still no answer as well as service . They indicate there is an outage . Such **** a doodle crap. Frontier is merging with Verizon Frontier you just lost one loyal 92 year old lady . So mama will be a loyal customer with SPECTRUM Customer service: try switching over to Spectrum read more

Moving, called to cancel. Told we could cancel 4 days later. Cancelled our internet immediately upon hang up. Had no late bill or charges, paid every month. Will never use again! read more

This is the worst provider in Yucaipa CA. This is the third or fourth outage I've had in 3 years. When I lived in L A county I never had this kind of trouble. I'm dumping this S$&T as fast as I can. read more

The fact that they charge a restocking fee of $50 when you cancel service is ridiculous. I will never use this company again!!!!

Frontier is no Bueno! Slow slagging service with high price tags each month. Customer service is a joke, and I will never have them as my service provider ever again. read more

If you are returning equipment, hang onto your ups receipt. It will take you several hours to get it straightened out even with your receipt. read more

Terrible customer service, some of the worst faulty equipment and services. Frontier allows for the WiFi services to go down days in a row, services is down days, weekly and definitely monthly. They are getting money and payments providing substandard unacceptable treatment with the impersonal which app and sarcastic, rude, unprofessional reps who will hang up the chat in you and on the phone give you three run around. Our service has been down 12/12, 12/13, 12/16 and going in 12/17 4 days. When custom demand answers they are ignored and reps refused to give name had to ask repeatedly who am I chatting with. Insane, the excuses are unreal. My son was doing finales for his online classes last week WiFi was going out then permanently off the last two days of his finales. My son had to drive 30 mins away to neighboring town to use Starbucks WiFi to do his finals, gas, time and money and then the WiFi comes back in Sat and Sun then goes out ages 3:30 cam Monday with notification it's going be out into Tuesday 12/17/24. My entire town needs to cancel all service for Frontier. All of this lack of service we are paying for is unacceptable treatment and poor quality treatment. This has been happening repeatedly yearly. Frontier does not care about customer satisfaction or retention. Frontier offers customers no details or explanations and continue to cut off or tamper with the WiFi constantly it's down and not working, but they still want payments from customers. Helendale CA is in trouble with poor quality internet providers from hell. read more

Update: I spoke to an agent and apparently the changes should be reflected in the next billing cycle (~7/9/23). I will make sure to update again at that time to state what actually happens. --------- 6/8/23 I'm not sure which location to complain about. My mother qualified and registered for the ACP internet discount program. The discount should have been reflected on this bill but it was not. The full amount was billed instead. This is not the first time they mess up on my mothers bill. I will report this to the ACP program asap. Based on my mothers experience with experience with Frontier, I can only gather they may be highly unreliable and therefore would not be likely to recommend this company. read more

Frontier has scheduled 3 appointments to install new service. They have missed all three. Contacting them is a joke. I have taken days off from work to have the service installed. No communication. read more

They make it impossible to cancel For fiber optics I saw no difference as far as I'm concerned they are terrible in customer service and everything else concerning them. I highly do NOT RECOMEND them. Please don" make the same mistake I did read more

Switched to frontier a year ago after seeing advertisement. Worked well until early October. No internet for a week..!!! Kept calling and chatting in the frontier app to NO avail. Keeps telling me to wait while "it's being addressed ". No explanation and no estimate for repair time. Finally canceled after 10 days or so and switched to a different provider. So essentially NO internet service from Frontier entire month of October. Well... I get charged for the entire month of October by Frontier. I called again and explained why I had to cancel in the middle of October. They credit me for 1 week only. WHAT A SCAM..!!! NEVER going back to frontier..!!! Horrible customer service..!!! NOT reliable at ALL..!!! I'll give negative 5 stars if I could. read more

One star is generous for them coming out to set up services. Customer service experience with them was a nightmare. I tried to cancel for 4 months, customer service kept telling me they had 2 computer systems and that they could not find me in their computer system. It took over 20 documented calls over 21 days with ridiculous wait times and me listing each call to their customer service to finally get someone to acknowledge I wanted to cancel. I had to pay for services I didn't use. I gladly and hurriedly sent back their equipment and they still had the nerve to charge me after services cancelled and send it to collections. Who does that? Stay away from this company. They are dishonest. read more

I could never get a hold of a live person for help with our broken service. I could not schedule a repair man to come out. I drove to the nearest store to Crestline where I live 30 miles from my home. The office was no longer there. The other offices are in Palm Springs and Sun City. 2 hour drives from my house. I had to call the new service line and pretend I wanted to upgrade my service to get them to bring up my account and then tell the new service person that I wanted to cancel my account. read more

Will do less than one star but the system won't allowed it. This company is not trustworthy, they promise things over the phone to get you and then they said they don't make those offers. It is super hard to get a live person on the phone. It has been over 6 calls to get my money back and they always give me the round around. One thing I learned is to ask to type the message in the system and to read it back to me, otherwise, they don't type anything they promised and still, not providing the services they promised. Definitely will never recommend nor will go back to it. read more

I was a loyal customer for many years. My monthly bill kept getting higher. I decided to change to Verizon when my bill reached $93.48. That was last month and at the time they were going to charge me $50 dollars for cancellation fees which I thought it was bs since I was with them for a long time and I didn't have a contract with them. And now a month later I received a email telling that they're charging me another $93.48 for no real reason. When I returned the router the UPS customer service guy advised me to keep my receipt for at least 6-8 months. Apparently frontier tries to charge you for the router later on claiming that they never received it. I would not recommend frontier to anyone. read more

Negative star review! Service request has been a nightmare. I should have kept spectrum. I started frontier about 2 months ago and have talked to customer service about 5 times. Their customer service doesn't understand what it is I need. Our house has 4 Ethernet connections/ports and the router we received only has 1 port, the Eero. I've called to let them know that I needed a router with multiple ports to service our household needs. They sent another router which happened to be another Eero. I called again to let them know, they said they'll send another to me our needs which can take 2-3 business days. A month later we still haven't received so I called customer service again to see what's going on. They stated the router needed to be approved by management. I asked how long was that going to take, they said they don't know, well we continued to wait and still nothing. Last week I called back to ask where my router was and or what's going on. I ended up waited on the phone for an hour and demanded to speak with the manager. At no time did I get to speak with a manager and was told they can send another router but have to wait for a manager to approve. After the hour management approved the router and Frontier customer service stated it would take 2-3 business days. We received our router but yet again there aren't enough ports. Worst experience I've ever had!!! read more

They Suck do not recommend my bill was 50 something dollars and they suddenly decided to raise it to 111 horrible internet that doesn't even give fast internet. Dont waste your time or money on frontier. Wish I could give zero stars read more

Internet works good. Just installed today and the installer used my ladder left leaning against my new stucco job causing damage. Did not put my ladder away. I don't like when people come out and use my equipment without my permission and fail to put it away. Not professional read more

Frontier is the worst service ever!! And their customer service sucks!! I call every month because when I speak to someone about my bill they don't fixed the issue, they try to give me a different plan!! I just spoke to (Diana) employee ID unknown because she told me she couldn't give it to me, and she tried giving 4 different explanations as to my bill being a different amount then I was last told! I'm tired of getting the run around! It's funny, there is NEVER a manager or supervisor available! I absolutely do not recommend Frontier, unless you want to waste you time on the phone every month!! read more

Prior to Frontier they were Verizon. When the took over they did not respond to service calls. There are long wait times on the phone and you cannot get service without your 10 digit account. I canceled my service June 29, 2012 over the phone and via text . I called to find out about final bill and return of equipment. They said they would mail out the bill and to recycle the equipment. Imagine my shock when they sent me a bill which included a month or more when I ha NO SERVICE because I had moved. They tried to explain their fault away by saying the disconnect order didn't go in for the 29th which would be their ERROR and not mine as I was in an area that was NOT SERVICED BY FRONTIER PRIOR TO THE 30th. read more

Beware of their customer service if they can't help they just hang up on you. I would look for a different provider before going with Frontier read more

Frontier has been installing fiber optics in our neighborhood and I wanted to upgrade from spectrum. The technician did a great job of installing the box in the garage and we have 2 wifi routers with Ethernet ports. It only cost $10 more per month for 5X the speed and the price is locked in for 3 years. I recommend Frontier only if you can get fiber optics not DSL. read more

Watch out for frontier communications pretty much anywhere their customer service is horrible they came out to a family's house and pretty much did a no-show no call. I hear their internet service is pretty slow anyways. I'm glad my family found a better company. read more

If I could give a lesser rating, I would. So disappointed with Frontier. I have been paying over $80 a month and I was convinced to get Spectrum for $35 less with same speed. I took the offer and called Frontier to disconnect. Apparently there is a disconnection fee = Restocking fee!!! Right!! They state it is a valid charge and that all customers get charged for leaving this service. Should I have known, I would have never got it. They stated it is if there is a promotion going on and I am month to month, no contract, no promotion. How ridiculous to charge to leave. This sounds like an early termination fee in disguise. Be aware customers!!! Also, I was transferred to a Supervisor before the chat ended just so they can repeat what the first rep stated earlier. What a waste of time!! I'm glad I am going with Spectrum!! read more

Unreliable and always having problems when you depend upon internet service for school, business and news updates. Any other major providers will be a much more reliable choice. read more