We have had trouble for weeks with our channels freezing up constantly. Have called Spectrum…read moreseveral times; they had someone come out, and we also saw their trucks in the neighborhood. But they can't seem to fix whatever the problem is so we are switching services. They are also too expensive for what we are getting, which is a terrible connection most of the time.

Andrew is the man! I had issues signing onto my new iPhone and he was very patient , he had to stay…read morea little pass closing time to help me out and not once did he get upset awesome dude I would really recommend him for customer service. Thank you Andrew appreciate you man

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

Wish I could leave a 0 in reviews. Horrible service, can't speak with a rep. Have to deal with…read moreAI. IT'S CRAP DON'T RECOMMEND

I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

We went inside to return Verizon's old internet modem. But the customer service person was rude…read moreand refused to accept it. He stated that he didn't want to be responsible. We were told over the phoned to return it to any Verizon's store. Since the customer service at the Verizon store refused the modem we would have to call them back on what to do next since I was charged double for Verizon and Frontier's service for the last two months. Drama!

YES! I didn't know there was such thing as a service provider with real customer service! Every…read moretime I called direct TV it was long holds and unhelpful runaround answers- or nonstop upselling attempts! Elinkers actually has PEOPLE on the line!! And he didn't read from a script!! Great to see there's a local company that cares about their customers and can answer your questions efficiently! Highly recommend these guys!

From the owner: eLinKers is your Local One Stop Shop for Communication Services…read more DIRECTV, DISH, Charter, HughesNet and all other major local providers. eLinKers Communications specializes in finding and placing your home or business in the best communications packages for you. Residential and Commercial. Single Family Homes to Apartment Complexes. Small Business to Enterprise and Real Estate. Satellite Television, VOIP, Cable, Fiber, Bundles, Phone.

I already had a spectrum TV and internet account and we had our phones with AT&t. Decided to change…read moreto spectrum mobile to save some money and we did. AT&t has raised the price many times over all the years. The last was to not recognize veterans and servicemen with a discount and removing the discount for direct pay. Guess the CEO needed a bigger bonus this year. We've had them for many years and we just got sick of it. Dorn was our attendant at spectrum and he was terrific. about price, phone selection and explaining everything. We highly recommend them.

Christian, the store manager, was unprofessional and rude. This is not a store I would ever…read morerecommend anyone using for ANY service. (NOTE: I did not find out who I was talking to until AFTER I returned my equipment, so I figured I was just speaking to a random employee) The purpose of my visit was to return equipment after a recent move. When I arrived at 10am and checked in, there were quite a few people ahead of me so I decided to make an appointment and come back later. I arrived at my appointment time and had trouble checking in. After trying for a few minutes, I asked the nearest employee, Christian, for assistance. Christian seemed annoyed to help and was condescending during the entire interaction. I explained I was having issues with the kiosk and showed him the confirmation for my appointment. He asked if I tried the confirmation number or my email and I told him I had tried both. Christian then attempted them for himself as if I was lacking the skills to do this simple task. After he also failed with the kiosk, Christian tells me that I must add myself to the wait list and have a seat since there was nothing he could do to fix the problem with my appointment not showing up. My face literally said everything my mouth wanted to say out loud to Christian and his poor customer service attitude. Luckily after waiting 20 minutes or so, I was helped by another employee who was very pleasant and gave me the name to the terrible employee I had interacted with as I came in for my APPOINTMENT! And to Christian, may you wake up every day to have the day you deserve!

Terrible service from Viasat. My internet has been out for 8…read moredays. I called and a technician was scheduled to come out between 8am and 11am on Friday, February 16. I took the day off of work and waited for someone to come. At about 11am, I called Viasat explaining that nobody came. I was told that the service was cancelled. I had not been informed that the appointment had been cancelled. I was told that someone would call me in one hour and that my a appointment would be set up for the next day, February 17. NOBODY called. I called back and an appointment was set up for Monday, February 20. I decided that I should call in myself this morning as my previous experiences were so awful. Was told that there was no technical available today! This is absolutely horrible service!!

Don't buy anything from these vultures . They will provide terrible service and costs and are…read moreridiculously priced for the trash service provided . Scam Scam Scam Beware Don't Buy Stay Away .

Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

I have been a loyal customer for many years with as of today 7/23/ 26 my 92-year-old mother has a…read morelandline . The problem with frontier they give you nothing but false hope to fixing the problem . Now it has been a week still no answer as well as service . They indicate there is an outage . Such **** a doodle crap. Frontier is merging with Verizon Frontier you just lost one loyal 92 year old lady . So mama will be a loyal customer with SPECTRUM Customer service: try switching over to Spectrum

Absolutely terrible. They almost never answer a call and when we needed to replace a phone…read moreimmediately they refuse to tell if they have it in stock. Then we need to go to the store and wait an hour to answer that simple question. Highly recommend any company other than AT&T.

Do not switch your service to AT&T Wireless and get screwed in their promotional credits to upgrade…read moreyour phone. Last month I spent two hours on the phone and got my credits update and located my trade in phone. Now again this month no bill credit and I have to call the retention team again. I wish I could just get out of this contract and go to my old carrier I had for years. Now it will be another two hours on the phone. You been warned of their empty promises and poor customer service.