First off everyone was extremely helpful, James was an excellent rep. I needed new equipment which they immediately gave me for free. But most importantly, when my plan was updated to lower my bill there was a slight hiccup. Rocky the Manager came in to take over the situation, and she went ABOVE AND BEYOND to help me more than I couldve hoped for. She did everything within her power to help fix the issue ASAP and lower my bill as much as she could because we were loyal spectrum customers. I was truly impressed with how much she wanted to help me and all she did for me. Cant thank Rocky enough, she is excellent. I was extremely grateful and satisfied with my experience at her store. Also saw her remedy multiple situations effectively while I was in the store. Truly a great manager and everyone at that store was VERY helpful! Thank you guys!! read more

Well someone changed my address to an address we have never lived then turned off my internet and tv service for the whole weekend because it can't be fixed until Monday. Horrible company no one knows what they are doing oh and I was hung up on like 10 times after being in the phone all day with not trained staff, kept on hanging up on me. Only thing they offered was not to charge us for the weekend Wow so generous of you not charging for a service you fucked up! read more

Worst service ever they over sell and they can't service the customers please keep your money and don't waste it with spectrum witting this as I stand in the waiting list to get helped if you have all day wait and come to spectrum otherwise save your time and money read more

I despise coming to this location. There are 6 employees here, only 1 is actually working. The others are standing around laughing while 10 people are sitting here waiting to be helped. Horrible customer service, with zero professionalism. read more

Spectrum - 10 people waiting, 6 employees that are helping none of us. - Internet Service Providers Near Me - Moreno Valley, California

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Poor service! To many customers and not enough staff to help! Almost one hr wait time! The quality of helping customers is poor, maybe this is why this location is rated poorly! read more

Spectrum - Just saw another piece of electronics that doesn't work! - Internet Service Providers Near Me - Moreno Valley, California

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Hows it possible you cant give a review for -100 stars, internet is so trash that you cant even game on it even when its advertised that it can handle up to multiple devices. Losing packets frequently, cant even have stable internet connected to my phone and the router is literally 5 inches away from me. Geez. read more

Worst internet company ever! Trying to watch a live sport event Interrupted several times for internet failures STAY AWAY FROM THIS INTERNET PROVIDER read more

Bryan was great!. Fixed my issue that another store created. Customer service skills were on point read more

Omg!! If you want a place to sit and reflect on your life choices, come and sign in at Spectrum. I had to pick up some equipment this fine Saturday morning. I signed in at 10:53 am. The wait has been ridiculously long, and you have 3 long winded employees helping 1 customer. They stop for a second to read the room and tell you that you're going to wait even longer. The list of names on their prompter is like purgatory, you're praying you can get off that list and your name is called. No one is in a hurry when you get paid by the hour and by not by the customer. They've started calling names and one man says my name is next... response well we're waiting for XYZ to show up. Man walks away and then they call his name. You can't make this stuff up!! My battery was at 100% now it's at 32% and I'm still waiting, the time is now 12:01 pm. The natives are restless, kids crying, and running around, parents looking defeated. They took their kids outside to stand in the heat as not to disturb everyone. Shame!! It's now 12:25 my battery is at 18% . They brought in 2 more reps and the people who left 40 minutes ago have been resurrected, and have gotten in front of everyone. It's a vicious cycle. I would leave but I need the equipment. Seems that there has to be a better way. Maybe they are slow because their Internet is slow? It's all starting to make sense! Whelp, my name was called at 12:48!! I rejoiced and did a praise dance to the counter. They couldn't find the order I placed online days ago, but Francisco got it straightened it out, and I was on my way out the door at 1:08. While I was being helped I think I coined a new word "Turtlenet"! All I can do is laugh, this is not how I expected to spend my morning and afternoon. I just have to remember that God is good and this might have been a test for the patience I've been praying for!! read more

Spectrum - People in Spectrum Purgatory!! - Internet Service Providers Near Me - Moreno Valley, California

The sign outside the store says great experience. They should, Remove the word. Great, and put bad experience! They have 5 employees, but only 2 are working. But the young lady that helped me was great. read more

If you are already going through shit in life , do not come here at that moment , you may make an impulsive decision to meet your creator . Worst customer service . Staff keep walking in and out of the other office , no rush to move on to the next person . They act like a bunch of therapists talking to very depressed people . Good job for lazy people read more

I made an appointment over the phone to swap equipment in which the person on the phone had accepted and did not inform on whether the store could assist or not. After picking up the ticket and giving the reason for visit then waiting, the clerk gave the excuse of not having the equipment and offered to make an appointment at another location that would have it. They also do not, due to policy, accept dropoffs. Which this store would've been able to inform the next store that the dropoff is received in order for that new store to go ahead with providing the customer some new equipment. This could have been solved quicker but time was wasted with busy traffic and hot day. read more

Horrible horrible wait times no matter how early or late you go. The employees seem to be permanently stuck in molasses and they never get more than two employees to the register. It doesn't help that every customer that ens up taking at the minimum 30 minutes to an hour. It's really hell and not recommended to visit. If you can, cancel Spectrum and go to a superior service. read more

Went in to this location and was helped by the nicest most friendliest rep ever (at this location) James was super respectful and eager to help me with requests I had. Glad to see this Spectrum location hiring people like him. I left the store in a better mood and with no issues. Good job James hope you get recognized for your actions today. read more

Would be negative. My mother is in a nursing home with dementia and her house is being sold. Can't disconnect service because im not on the account. Im her DPOA but I have to drive 130 miles round trip and miss half a day of work to get the service disconnected. I went so far as to offer to have a notary sign an affidavit verifying everything, and they said nope gotta be in person. I asked what would happen if I wasn't here to take care of this and they said "we would bill until the payment doesn't clear" I asked if they thought that may be predatory towards vulnerable adults, and they said it's the company's policy. If you have parents using their service make sure youre on the account. Absolutely pathetic company. Stay away! read more

I had one of the worst customer service experiences ever at Spectrum, and I feel completely misled. We traded in our fully paid-off iPhone 13 after being told by an employee named Brian that we would receive a $400 credit. I specifically asked if I would receive an invoice, and he said he would email it to me. I gave him my updated email address, but he entered the wrong one, so we never received any documentation. We trusted his word in the moment, believing we were getting a good deal. That was a mistake. He also tried to sign us up for Wi-Fi service, which I clearly declined. We only wanted to add my partner to my account and purchase a new phone. The phone was advertised at $799, but we were charged full price and the promised $400 credit never showed up. Brian told us it would reflect on the account within 24 hours. It didn't. Two days later, I still couldn't see any changes or credits on my account, so I went back to the store. That's when a manager informed me that we were scheduled to have Spectrum come out and install Wi-Fi something I explicitly said we did NOT want. It was clear we had been signed up for services without our consent. This whole experience felt dishonest and manipulative. Instead of helping us save money, we ended up with the same bill we would have had at T-Mobile, no trade-in credit, and unwanted services added to our account. On top of that, the home Internet has been the worst we've ever had, and the phone service isn't any better. I do not recommend upgrading your phone or handling any services through this Spectrum store. Make sure you get everything in writing and double-check every detail before you leave. We trusted what we were told, and it cost us. Also be ready to wait over an hour to even get help that should've been my sign to walk out of there, but I was patient my bad Slimy musty guy karma is a brat Also brush your hair ! read more

I advise you not to use this company it's over priced for the services you, Once again I'm trying to relax and watch a movies or show and it keeps logging out happens way to much I can see why their rating is so low, Over priced for poor connection read more

I sincerely have tryed, I have wasted hours. I always have to wait for a call and start all over again. One appointment, Christine from TX had the nerve to call me a whole month after appointment. The next one called during my doctor appointment, after explaining that in advance. During one convo' I had to prove who I am through all of these temporary codes many times. Or every time they stuck me with someone new i hat to prove who I am?! NAH DAMMIT. ALL THIS IS NOT WORTH IT TO ME. ABSURD! IM RETIRED! read more

If you come plan to wait !! Not enough staff for the amount of ppl that come in . SMH . Even with an appointment you will end up waiting .

I am trying to adjust service for my grandfather and it has been an absolute nightmare. Spectrum is too expensive and offers the absolute worst customer service. Transparent upsell attempts and exceptionally poor wait times. I'm fairly sure it's deliberate, hoping you'll get off the line so they can keep you on the hook for the obscene charges. read more

Been waiting here nearly an hour and a half to return my equipment This is nonsense 8 stations and only 2 are manned Ridiculous Should be an in and out process What a pitiful business practice read more

Spectrum - Internet Service Providers Near Me - Moreno Valley, California

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I had broken my phone and received a replacement and was having issues activating it. I am on my friends account however the cell phone shows my name for the phone. The night before I went to the Costa Mesa store which is where my friends lives who's account I am on. He wasnt feeling well so was asleep and was not available to be able to verify the code that they needed to send him in order to help me. So I decided to go to a store by my house in Riverside the next morning. I went to the Moreno Valley store and as soon as I got there a girl named Ingrid asked if she could help me. I provided her my cell phone number and briefly told her what I needed. She said she couldnt help me since I wasnt on the account. I told her I am on the account the cell phone is in my name but the main account holder is my friend who lives in another county. I had spoken to him before I left to go to the store to make sure he would be available in case they needed to send him a code again. I told her she could contact him and he is waiting for their call and will provide anything they need to help me get my phone activated. She offered no solutions to help me. She just kept saying I cant talk to you since your not on the account. She said she couldnt help me in anything without his permission. However she refused to try calling him to verify anything. I even asked for a phone number so he could call in to the store she had no number to provide. She was so rude and had a smile on her face the entire time as shes telling me she couldnt help me since I wasnt on the account. I asked for a manager and another female associate named Monica stepped in and agreed with I think her name was Ingrid that neither one could help me. Frustrated cause I had no way to call my friend Kelly to let him know what was going on or what he needed to do. I was literally stuck and neither one of these agents were trying to offer me any solultions. I didnt have that issue in the store the Costa Mesa the day before so how is it they were going to send him a code and this office was refusing to even do that? I had to use their wifi to download a free calling app to contact my friend long story short an assoicate named Brian offered to help me. I am so thankful he did cause he solved the issue I was having activating my phone since apparently the person who put in my replacement order had put the IMEI number is the wrong location which was preventing me from being able to activate the esim which was preventing my phone from working in the first place. He took the time to figure out what the issue was instead of just giving up right away when it couldnt connect the esim he took the time to look deeper into the issue and found the problem. He was the best in customer service and patience. Both Monica and Ingrid were horrible with customer service and not friendly at all what so ever. Thank you Brian for helping me and taking the time to look further into the issue and finding a way to resolve it. read more

My father (86) and best friend (70) both have Spectrum. I have AT&T. I can count on one hand how often my T.V. or Wifi has gone down in the 20+ years I've had AT&T. Spectrums service goes down several times a week for Pops and Richard. In addition, I have 3 T.V.'s with an added sports channel and the fastest speed Wifi and pay the same as they both do for 1 T.V. on a similar package and their least expensive Wifi and my rates rarely go up. So when Spectrum pops by to offer me an awesome rate I say no because once that awesome rate goes away they will be constantly raising your rates. Nope, Spectrum kinda sucks with their products reliability and costs. read more

ROLANDO GETS ZERO STARS. Spectrum 1 Star. I have been having internet issues ever since I was given an "upgraded" box. This is the second time this has happened. I went to the Spectrum Store in Moreno Valley to try to get this resolved. I saw that there were many people waiting in the very hot store, I also noticed that there were only two stations working to help customers. One of the stations had two people working at it, taking a very long time by trying to sell upgraded services to the customer. I asked several of the customers how long there were waiting, most said over an hour. I watched how painstakingly slow the customer service people were working and asked the two employees working together why is it taking so long with customers waiting over an hour to be waited on, and that it was inefficient to have two employees working on one customer when so many are waiting. I was rudely and immediately cut off by (as I find out) the store manager Rolando, who aggressively stated that he was training someone! I told Rolando that I understand training employees, but when you have a lobby full of people. Training should not be happening and that you should be taking care of your customers. Rolando's reply was, "Well, you obviously don't understand customer service, otherwise, you would understand. I certainly understand customer service, I also understand poor organizational Leadership skills and failure to execute as a professional, perhaps Rolando needs retraining or is just in the wrong position with his poor attitude and low quality customer service skill set. I would rather have no internet service provider than to deal with an incompetent arrogant store manager that could care less about your loyal customers. EVERYONE in this store moves without a purpose in serving your customers, which is directly associated with poor management and leadership skills. read more

Spectrum - No one wants to serve you. - Internet Service Providers Near Me - Moreno Valley, California

Was greeted and attended by david, he was awesome! Explained everything and gave me a sweet deal on my wifi bundle! Very personable , we talked soccer for like 20 mins while he set up my account! Thanks david! read more

Spectrum has absolutely no compassion. My bill is past due 49.00. I have tried calling them many times and on hold for hours. I tried to explain I was out of state caring for my mom who has stage 4 Liver and Paceritric cancer and get home to get my check to deposit in my account. So they will be shutting off my home phone and wifi service. I have been with them since 2000 when they were Adephia and Then TIME Warner and now Spectrum. They act like they are hurting for money. Just sad. read more

Didn't help me with my problem. Called customer service and they made it worse. Cancelled my service due to incident. Never sign up for tv packages because they just want to sell you the most lavish one and you don't need it. Ended up paying 400 for cable I never used. read more

Spectrum is absolutely horrible. I have been trying to transfer ownership for 3 days. When I call, they say foninto the store, and the store says we can't help you. Every other utility I have transferred has taken 5 minutes. I would avoid this company at all costs. read more

Why is there only one worker helping customers???? The wait time is absolutely ridiculous. In the 30 minutes I have been waiting, I have seen at least three other workers come in and out of back doors. Yet they remain hidden, indisposed for whatever reason. I don't see them selling phones or anything just being idle. If there were ANY OTHER internet providers in this area, I would not be here. read more

Long waits especially on peak hours but having to set up an appointment solves that issue. They were helpful and courteous. Jason was an awesome help to me and my wife initially then to me and my elderly dad on a subsequent visit. read more

I walked in on a Sunday a little bit after 11 AM to find a long line of people. The gentleman who helped me swap out our old equipment was friendly and quick. However, the staff seem to be very flustered and a few of their members were unprofessional with some of the customers. One customer service representative was taking things way too personal when a customer was voicing his frustration. I worked in customer service before and it cannot be something that you take personal especially since the customer was complaining about the service and the equipment and not about the rep. we got the new equipment a few days ago and the service on our Internet has not changed. we are paying way too much money for less than mediocre service. As soon as there is a better option we are going to leave this company. read more

Spectrum - There's a line here for service. On a Sunday. Definitely going to look into other internet services. - Internet Service Providers Near Me - Moreno Valley, California

I have tried getting just internet connection. Placing a request with sales and customer service. Both said my location is covered for service. Yet when the service man comes . We don't service this area!!!!! Just wondering is it that hard to let everyone in the company know the areas of coverage and not covered. I'm so disappointed in Spectrum wow . U waisted company time and mines.. I just wanted read more

this place has does not have fast enough employees I've been waiting for over an hour just to return my spectrum modem and router. I do realize I could have done it through the mail but was in the area and regrettably came here. last time. lost my business read more

Been around a minute! I was so disappointed with Spectrum customer service. I mean.. I get it! We all have a job to do, but damnit man..I was trying to disconnect service. I thought there for a sec, I was being interrogated. I was asked very personal questions. I was reprimanded for not answering questions that I thought was none ya..Spectrum was way out of line. Literally..When the customer says we done.. That's it, folks. Please don't try to keep me as a customer. First off, your prices are extreme. Secondly, when I let you know, your service has been fine throughout the yrs. Know that.. No complaints, no issues..Simply going elsewhere. Leave it be! For real! That was unheard of. Nobody should question anybody's decision. I had to hang up. He was so rude! Called back and another person was doing exactly the same. Trying to convince me to stay. Luckily I called back. Apparently, when you hang up.. Your call is not completed. Take a chill pill, Spectrum! You out of pocket with all those questions!! Smmfh read more

Originally paid 65$ for 300Mbps and never came close to this, max I saw was 150Mbps and that happened once. Since then, my bill was increased to 80$ without notice with even worse service. Eventually decided to cancel but there's no way to cancel online. Had to wait literally an hour on the phone for someone to help me cancel my service. Now, I'm being charged for a full month for half a day of service. Add to that, they were trying to charge me for not returning equipment even though my service has only been off for 2 days, I supposedly had 30 days to return the equipment. Spectrum is a robbery in every way possible. We need municipal internet, these companies need to disappear. read more

Terrible customer service. Poor knowledgeable employees. You get texted on specials you are not eligible for.

My first and only time going to a Spectrum store so I didn't know what to expect. I would recommend making an appointment ahead of time. When you get there, you have to check in and your name should appear on a screen that shows a list of the people ahead of you. I think I waited about half an hour before my name was called. Once it was my turn, service was quick.. only came in to pick up a self installation kit for my new internet service. read more

Ordered two iPhone 15 over the phone and after my order was not right. This office could not help me because the phone was mailed to me . Told me I would not be charged a restocking fee on the phone that was not open but was. The I did return the next day after opening it no damage, did not activate and the return team damage the phone and charging me for the phone. Sent me a picture of a damage phone not in the box I returned it but just laying an a table. Stay away from Spectrum mobile not worth the money they say you save. Would give them a zero star if I could read more

Waits are too long. I pay premium dollars for less and less service. Line isn't moving. 13 deep. 2 people. Been here 20 minutes, have not moved in the line. The equipment broke. I need internet Covid or not. They need more people. Security guard; not sure if he is there for us or for them. They are doing cell phones as well as cable and internet. It's hurry up and wait. read more

My internet abruptly stopped working on a Saturday of a 4 day weekend. My tv cable is Streamed through internet. I called spectrum to troubleshoot. Nothing worked. So a tech was scheduled to come to my house between 5-6 Sunday. No internet, tv, alarm, ring doorbell, printer, ect. 6 o'clock Saturday comes I call , I get told no tech is coming. The computer canceled your appointment. I spoke to 3 reps explaining my situation because they was trying to schedule me for Monday at 9 am. That's not acceptable. So a supervisor got a tech to com Sunday between 6 to 7. He is on his way you next. As soon as I thank her and hang up another rep calls me and tells me that appointment got can't and the tech has gone home. The next appointment is Mon 3 to 4. I have business I have to handle on Monday that I need my internet for. Apologies but that's the soonest we have. We will let YOU KNOW if we have any cancellations. Even though I had two appointments miraculously canceled on me. Horrible customer service. Horrible product. I will be canceling and changing my service as soon as I get a tech to restore my internet I paid for. Hopefully it will be in the month of February. I do not recommend. It's overpriced too. read more

Spectrum - Appointment - Internet Service Providers Near Me - Moreno Valley, California