Spectrum mobile exchanged the garbage lg k30 that had given me there since day one, but even after seven loyal years as a customer, when, due to family emergency, I was unable to return defective phone in the 14 days they require. I couldn't get shipping label printed, they wouldn't budge on what was a way I couldn't get phone shipped back, such as y me send it usps and now they say I have to keep old phone, that doesn't work, and pay an extra 100 dollars when my phone's was nearly o Paid for. totally inflexible these people don't care what you're going for through just another huge corporation that doesn't give a damn about their customers I will be changing soon. I have a mom I care for, that is bedridden, and three kids I'm raising as a widow read more

If I could give them 0 stars I would! They have been giving me the runaround because they don't want to lose customers... The worst mobile service ever! My father in law is trying to move over to my account with Verizon for two weeks now. He previously had Cricket before Spectrum gave him an "offer he could not refuse." He was offered a brand new iPhone 13 if he switched over. There was a catch of course.. The iPhone would be mailed to him... He never received the iPhone. So stupid! He never has service anywhere!!!! DON'T GET SPECTRUM. Their main selling point is that they use the same satellites as Verizon. That is 100% true, but what they don't tell you is that Verizon prioritizes Verizon Customers before they even think about spectrum customers. read more

So I went there this morning to just drop off a box. You cannot just walk in and drop off a box you have to sign in. 4 employees 15 customers, but wait one employee does not help anyone only stands there staring at the computer not sure why she is there. Then there is 3. One of the three after each customer she helps she goes to the back for 5-10 min and then comes back out and calls another one. 40 mins to just to return my box this is a very inefficient way to run a business. The employees have a don't care attitude they are not rude but just not concerned with the lack of efficiency. I am glad I don't every have to go back. read more

This place is a joke HORRIBLE customer service Long wait time , associates talking in front of customers not taking whoever is next in line. Associates going on break instead of attending customer needs. I wouldn't even give it 1 star but unfortunately I can't give the rating any lower. Need some MAJOR CUSTOMER SERVICE TRAINING read more

This place has such horrible customer Service. Not only that they raise the prices on my monthly bill without notice. Service is just as crappy most times even while I'm home alone and connect to the Wi-Fi I have no service or super slow service we're just recommend you go somewhere else. read more

Time Warner Cable is fantastically terrible!! Worst internet service we've had in eight years! There are times in which we cannot get any internet connection at all. Other times it is very slow, or the page will go down while in the middle of something. BTW, my spouse pays for the fastest internet connection available. He has already spent time on the phone with these yahoos (I mean customer service) discussing the above issue. We used to have Verizon FIOS when we lived in Indio, and we cannot wait until FIOS becomes available in this area (they're working on it as we speak). Oh, and never mind the long lines and extremely slow service at their office on Frederick. Check out the other bad reviews for this sucky company. UPDATE: They raised Mbps to 250, so it is faster in 2015. However, it's NOT consistent, and the internet still goes out from time to time! I will leave my 1-star-too-many rating until speed is consistent at all times. read more

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20 customers in the store, 15 seats available. But the manager told customers that the area was "unavailable". The line is incredibly long (hour plus long wait. Good luck here.... read more

When I arrived, I liked that there's a computer to check in to get in the queue. I only waited 10 mins, which is nothing considering it's a place with high traffic. Frankie helped me out and he was great! He not only helped me with the issue I went in for but helped me get a better bundle. For those complaining of the wait, you have to understand that most things don't take a couple mins to complete and if you want great and dedicated service, you have to be willing to wait. read more

Buying a new cell phone never seems to be an easy task and many carriers have made strides to make transitioning to a new service provider in a new phone a little easier. Thankfully, this only comes around once every few years. This time around, I wanted to switch to Spectrum to save money and also get my son on an "Unlimited" data plan. However, Spectrum is the new kid on the block in terms of cell phones and moving to them was nothing short of a nightmare. First, it is important to know that Spectrum is now allowing customers to "BYOD" - bring your own device. However, they only allow certain iPhones on the BYOD plan. Since my iPhone 7Plus was tethered to the carrier, I knew my device would be exempted and I would need to either buy a device from Spectrum or purchase from the Apple Store. So, I stopped into the local Spectrum in Hemet to ask some questions. I quickly found out that Hemet Spectrum is not yet equipped to provide cell service and are referring customers to the Moreno Valley location. They did provide what information they were able and even called the Moreno Valley store to ensure they could answer some basic questions. They did confirm that any of the new iPhones could be brought over to Spectrum. I drove 45-min to the closest Apple Store (Temecula) to purchase the new iPhone XR. That excursion took about 5 hours between the purchase, transfer of data, and drive. This does not include the hours spent since iCloud did not transfer over any of my app username or passwords (I'll save that for Apple's review). It took me about a week to make it to the Moreno Valley Spectrum (a 45-min drive) to get the phone connected, a regretful delay. When I showed up on Monday morning, I was told that over the weekend, Spectrum was no longer able to provide service for iPhone XR, XS or XS Max. What!? I returned home disappointed and perturbed. I had to return the phone to Temecula and the Apple store was gracious in allowing the return. I tried to google a phone number to make a simple call to Spectrum in Moreno Valley, simply to determine if they had the iPhone XR 128G in stock as I was now without my iPhone. Apparently, the store does not accept customer calls and no one at the main Spectrum number knew how to reach them. Customer Service wanted me to order the phone and have it shipped, which was not what I was wanting to do. I arrived back home and stopped at the local Spectrum in Hemet. Busy place so I spent about an hour waiting for help. The girl was nice and instant messaged the Moreno Valley store who said they only had ONE phone in stock that I was looking for and they CANNOT hold phones. Fair enough. The girl again tried to get me to order a phone to have it shipped. Nope. Next day, I returned to Moreno Valley Spectrum to see if they had any phones in stock. Turns out they did, but not the color I wanted - but hey, I had already spent so much time driving back and forth, I wasn't going to let color stand between me and my new phone. Black it is. From there, it was a breeze. The new phone was set up easily and quickly. The phone purchase and even the startup of my son's iPhone X (BYOD) was no hassle at all. Lessons learned if you wish to set up a phone with Spectrum: 1) BUY YOUR PHONE FROM SPECTRUM if you are buying a new phone. 2) BYOD: Have them check the IMEI # to ensure the phone can be put on a Spectrum plan. Now for the reason Spectrum received 3 stars after all the hassle of changing my phone and about 10 hours of hassle (drive time, purchasing/returning phones, research/investigation, etc.). Christian was great and knew his stuff when transferring over the phones but the real star is Norvella S. Norvella is amazing! She is the one who made this whole process bearable. I may have given up transferring my phone to Spectrum had it not been for her (& some cost savings from Verizon). The first time I showed up to Moreno Valley Spectrum, Norella was the one who assisted me. She was kind, friendly, smiled, made eye contact, laughed and made a connection with me as a customer. She apologized for the inconvenience and gave me a card with her name, promising that if I returned, I could present the card and skip the line. When I returned to the store today, Norvella was helping another person but when she looked up, she immediately recognized me and smiled. She allowed me to skip the long line and got right down to business. Norvella is the ultimate customer service representative that any business would want. Because I am a manager myself, I stopped on my way out to ask for her manager to tell him what a great employee he has in Norvella. Incidentally, the manager told me that he is opening a store in Menifee (yay! - closer to Hemet) and that Norvella will be working there. So, if you move your cell phone to Spectrum, look for Norvella at the Menifee store starting May 2019. read more

Everytime I'm here there is always at lease a dozen people waiting in line and the horrible thing is that it inches towards to counter. This is the worst service provider I have ever dealt with and it's sad that it's the main provider for this area. Avoid tmc at all costs. read more

Spectrum - Internet Service Providers Near Me - Moreno Valley, California

Hear me out! First off, the only reason I didn't give 5 stars, has nothing to do with the actual customer service. I'm not sure if it's all locations, but this one specifically does not offer its customers a bathroom. When you have 5-6 people ahead of you, you're easily waiting 30 min 1 hr, with no bathroom. I almost peed my pants waiting... TMI BUT NO REGRETS. . Second but most importantly, SHOUT OUT to David that helped me. He seriously made my visit extremely easy and hassle free. He was careful to explain everything in detail. Thank you! . Lastly another lady working there, made the time to make her way over while we were waiting. She made sure we were taken care of and reassured us we would be seen shortly. Very professional yet friendly! Thank you!!! read more

Literally the worst internet service. 2 days in a row my internet has had an outage. We do not have cable, we stream and once our internet is out, our tv's are down too. I think it's time to switch to version. If your thinking about time warner cable/ spectrum, DON'T! Save yourself a headache. read more

Spectrum - Internet Service Providers Near Me - Moreno Valley, California

Raised my bill last month and my internet service is worse than ever. I will be shopping around for another internet provider. I am done.

I went in to get a replacement modem and router and was told that there are no new modems that are given out snd that they're all refurbished and what do you know....I get home only to see that the modem that was given to me had scratches on it and it fckn doesn't work. Do now I'm on the phone with customer service trying to set up an appointment for tomorrow which isn't guaranteed. I have to wait for a phone call In the morning to see if a same day appointment is avail. My alarm system , my ring snd my tvs all work from the internet snd now NOTHING!!! The store is closed and I'm PISSED!!!! Get it together Spectrum and educate your damn employees. I could've kept my my modem i had and just swapped out the router. And why was there only 2 people in the store working with a lobby full of customers. Not cool read more

I walked into spectrum with no welcome, no hi, no greeting! I came in to exchange equipment. I sat down patiently while all staff overlooked me. I had no understanding on how there system worked until. The guy finally looked at me after multiple people went ahead before he told me to sign in. So I waited 10 minutes and three people went before me before my name was added. Service isn't that bad but they need to work on acknowledging their customers. read more

I cancelled my account with them a year ago. I took all the equipment as well. During my time with them, I stopped using their Wi-Fi router and purchased my own. It was on file as they helped me to set it up. When I cancelled I got a receipt. Where they had charged me a months payment because I was supposedly a day late in cancelling. I kept my receipt. Months later I got a paper from collections stating that I owed 59$ For equipment. I called and there was an investigation and given time to look for my receipt. I never heard from them again I thought it was cleared, until 2 weeks ago. Stating that I owed equipment. Again I used my own equipment and they are still charging again. The person who I turned everything into must have made a mistake because I have nothing that belongs to them! I am not going to give them the router I bought!!! Worst company! I paid the money just so it won't go in my credit but they can suck it!!! read more

Waits are too long. I pay premium dollars for less and less service. Line isn't moving. 13 deep. 2 people. Been here 20 minutes, have not moved in the line. The equipment broke. I need internet Covid or not. They need more people. Security guard; not sure if he is there for us or for them. They are doing cell phones as well as cable and internet. It's hurry up and wait. read more

I wish I could give them less, we have called more than once and the person just said 2 mbps and lower was normal wtf are we paying for? Moreno Valley has the worst internet providers in Cali by far. And trust me I have used several speed test websites. I can't even watch a youtube video at 480p on a slow day at 3am! read more

Spectrum - What you will get on a Saturday - Internet Service Providers Near Me - Moreno Valley, California

Charter spectrum cable is by far the worst cable tv company we've ever dealt with. From user unfriendly equipment to uncooperative and incompetent staff it has been a nightmare. Hours on the phone. No body seems to know what their own representatives have said or previously agreed on. The agreed on price always changes. They open and close accounts without justification or warning. And then add additional costs. Do yourself a huge favor. Stay away from charter spectrum. Better to invest in a fire stick or direct T.V read more

I just spoke with a representative from Spectrum. I was told I could only get 100 Mbps for $65 a month and if I didn't like it, I wasn't in a contract. Gee, what wonderful customer service. I told the representative I didn't need 100 Mbps and her response was that they kept getting low customer satisfaction ratings because people thought they wanted slower speeds for less money, then they weren't happy with the lower speeds. Well guess what, I'm not an idiot and I know exactly what a speed of 24 Mbps that they only offer to lower income people works, and I had 3Mbps before and it worked just fine. So since she the only thing she seemed to care about was their "customer satisfaction rating," I'm making sure to let them know I'm a customer and I'm not at all satisfied. As soon as I find a way out, I'm getting out of Spectrum. read more

Yeah, this place totally sucks. They have two employees working and a manager and security guard just standing around talking. Total waste of time dealing with these fools. Expect to wait at least an hour to return a router. read more

What a joke, you sign up to wait outside for an hour then they call your name so you can wait inside for another hour. There are 2 employees working the kiosks for the 20-25+ people waiting to get service. How is this efficient? read more

Be aware that spectrum will not tell you that if you change name on bill. They are making me pay for double the month fee. And wont give me credit or take off second charge for first month charged. We need to fight this as much as possible. Spoke to a Andrea and she told me that i wouldnt have to pay for ex husbands bill just mine. Still puzzling to know they can and will get away with charging us for the same service to the same house and service isnt that great. read more

The best service I have ever got. Andrea was so helpful. She was kind and Patient. And very knowledgeable. It was the fastest service. They should give her a raise!!! read more

One of the shadiest companies I've done business with. After 2 years of terrible service (they somehow have a monopoly on our area for fiber internet) we cancelled back in February, they gave us a spill about how the system works and it would charge us until April, we thought whatever at least were done with them. Was not the case though, we were charged again in may, when we called they said we never cancelled our service, which we did but they couldn't reference our cancellation number nor did the return receipt from UPS mean anything (UPS even warned us about this) we had to do a charge back and stop payment through our bank. Now we're in august and we just got a call from spectrum to settle the final bill for $270. This companies a trip at how up front they are about being dirty and poor values. Hope this helps you to be warned, stay away! T-Mobile has a 5g hotspot now that we switched to and the service is far better than spectrum. read more

Came in here on A Sunday expecting nothing good. But as I walked in, I was greeted and attended immediately!! Great vibes and energy from employee. Wish I could remember his name. He was a young man and his name was something like Kiasko(sorry for chopping your name up bro) Great attitude, very helpful, and knowledgeable about his product. Cleared up some questions the phone reps couldn't answer. By the way, the location was clean and looked sharp!!! Spectrum customer service is not always the best, but this location has it together. Definitely coming here directly for assistance in the future! read more

ok guys I would say this Store was very different and quicker than before. Look great inside and Customer service was great.

So yhey upgraded their center....UNFORTUNATELY the appearance doesnt make up for the long lines and huge wait times. Just what I need. To get of of my 8 hr job and wait another 2 hrs to be seen. I was only returning my equipment. Their were two, yes TWO freaking employees working only!!! 15 people ahead of me. Isnt that something? Not to mention when my name finally was called the worker was totally rude. When i move im.never getting time warner again. read more

This is the worst service ever! The price has risen dramatically! I had them take Showtime off to save money! Instead of going down, it went up! From Time Warner I paid $181, however after removing showtime and adding nothing new, my bill is $237! Also Spectrum sent me a survey to take on line, I got as far as the first few questions, my age 71 and do I like sports... I don't! They told me not to fill out the rest as I do not qualify!! Discrimination? All they do is advertise how great they are, running up our bill!!!!!! read more

They are absolutely so slow.. 16 people signed in, I've been waiting 45 mins and they have not called 1 person. read more

1. I changed internet and voice providers from Frontier to Spectrum on a Friday. Saturday was fine, then the internet and voice went out on Sunday. I had to reset the internet over and over. It continued to quit working. 2. I called for help and an appointment was set for Monday. I emphatically stated that due to lack of reliable cell phone service at work I would need to receive a text when the technicians were arriving, so I could leave work and get home. I was assured I would get a text. Appointment time: between 3-4 pm. I waited for the text to know when to leave work. 3. I never received a text, so I called Spectrum at 2:55. Nobody seemed to be able to locate the technicians, or their whereabouts. 4. I left work and went home, only to find that technicians had come and gone. 5. I called Spectrum again! I explained how nobody ever called to let me know someone was coming. They sent another technician. He worked from 6:45-8:15, then left, saying that all was fine. 6. Then I used my landline phone. I got no dial tone. 7. I called for technical assistance AGAIN. 8. I was on the phone with a technician until 9:13 p.m. He made an appointment for the following day. He managed, by walking me through the process, to get my phone to work by connecting it directly to the modem. It is not perfect, but at least the phone, which goes to my house alarm notification AND medical alert system, is working. The initial technicians, by the way, disabled the phone to my home alarm & medical alert system - negligence! 10. All in all, in the 72 hours that I have had Spectrum, other than the nice phone chats, the service has been abominable. I cannot understand the level of incompetence that I have seen in the technicians. They seem to be placed in the field without a proper apprenticeship, to the detriment of the customer. I regret having changed internet and telephone services, and if the problems I am experiencing are not solved quickly and efficiently, I will be forced to change companies quickly, again. read more

I use their internet service for both my house and business. I am doing good with their internet. And they also have 7/24 technical service on phone. I can contact anytime if we get any problems. For now, everything is working great. Good job! read more

First, the speed network, they guarantee example 300 MBs and it NEVER goes that high, and of course second is the horrible long lines, they don't care if you have an appointment because there's only 2 employees and like 20 people waiting, they probably do this so no one cancels their shty services read more

Time warner service is the absolute worst! I had them in 2010, and today, 2016, I get a call from a collections agency saying I owe 51.73 from 2010. My account was closed and everything returned. To my knowledge nothing was due. So I tried calling TWC to get info on this. I have been on the phone for over two hours, have been transferred to 8 different t people, hung up on three times and have been told someone will call me back. I get a call back and the guy says, I am calling you back to help you set up services with TWC!! Really!!! TWC is a nitemare! Please stay away! They don't care about the consumer just making a buck. read more

I wish I could give 0 stars for Spectrum. They incorrectly installed my router and charged me for services I never received due to their error, and the product was not as advertised. My wi-fi speed was so slow and definitely was not 5g or even 2g and their suggestion was for me to purchase my own router. They just lost my business forever. read more

Long wait of 1 hour at 9am this morning as the only 2 workers both were doing cell phone sales. Otherwise, ok. The gentleman helping me did apologize for the long wait. read more

Probably the worst to place to visit on Earth! Yes, worse than the DMV! It took me forever to find the actual location of the place; it is incorrect on Google Maps and Customer Service had no clue how to contact that office. If you want to be treated like garbage, come here... read more

Yup.. 45 min wait..unnecessarily slow is an understatement.. True what others have said 1 or 2 working while 3+ a greeter and a security guard stand around holding up a wall.. Never come here and do not buy their crappy cellphone service.. because if you do.. be prepared to wait an hour for service.. i mean lack of service.. would be funny if it wasnt so sad.. and true.. read more

I moved and disconnected my service. Even if you cancel one day past your billing cycle they will still charge you full price and refuse to prorate your bill. So they charge you for a service they are no longer providing. Last I checked that was called stealing. read more

The location has upgraded the look of the facility but the customer service is still lacking, TW has a history of offering you something then turning around and charging you for it, I just noticed the DVR they told me I could keep for free I'm now being charged for it, I cancelled the service over the phone the rep told me to drop the box off for the account credit. This seemed simple enough since I canceled the service over the phone. I walk into this nice newly renovated location I explained I only need to drop this office, I had to sign in wait over 30 minutes, I was not called and needed to return to work I was on my lunch hour. I asked one of the employees if I could make an appointment to drop it off after work he handed me a flyer and said I will have to call or go online. I spent about 40 minutes on the phone with TW trying to figure out why my bill keeps going up, once we determined we could get some savings by turning in the second DVR box I wait over 30 minutes for what I thought would be a simple drop off, of course they do not have any appointments for today I have to wait until tomorrow to drop the equipment off. read more