This is the best spectrum store in Riverside the staff here is always very helpful especially Porsche she is the best she always has a great smile very professional and always willing to serve thank you spectrum read more

Yes, I have internet service with you guys, NO I do not want your free not free streaming service! It's very annoying that you guys keep calling and calling and calling and calling! Your internet service sucks, by the way, and NO, that does not mean that I want to upgrade my internet. Now, I know this is not the call center that has been harassing me, but you can go ahead and pass the message along to let these offenders know that nobody likes cold calls from charter! If I wanted to get streaming service, or any other one of your crappy services, then I'll contact you, but until then, LEAVE ME ALONE! read more

I had to stop in to drop off my equipment becuaseni stopped my service. While the service itself was decent quality and price and probably 4 stars, the turn in process was ridiculous. Upon arrival, I checked in, and there was only a few customers, only 2 tellers were working, while one was counting cash. I waited for 35 minutes just to give them their own equipment back. This should be a 5 min thing. By the time I left, there was 12 people in the que waiting to be served. read more

Spectrum - Television Service Providers Near Me - Riverside, California

Canceled my TV service and returned boxes on 20th of the month, subscription was from 18th of the month, fine print on bottom of 2nd page of bill says no pro-rated cancellations...billed and extra $200 for nothing! This company will price gouge you for anything so WATCH OUT! read more

Long lines just to return in. Cable service is ok. The store is awful. There is standing room only, and very tight at that.

Customer service sales people over the phone are to pushy, and annoying. They don't listen unless is how they can sale a bigger package. I'm so disappointed because I was with the company for many years. I'm moving so I don't need Internet where I'm going. But seriously some of this sales men in my opinion they scare me. they need to retrained again. read more

Why in the world would you have 2 people working on a Saturday? Makes for a very long wait and poor service!

There are over ten customers waiting and 1 employee on the floor. All I have to do is exchange a modem. No one has been helped for over 15 min. Everyone is just waiting line we are in limbo. Awful service. read more

great customer service! kind and fast. went above and beyond to make us happy and offer the best deal availabl. thanks!!

#24 in line for service and the line keepers growing. Only one guy at the front desk. It's pretty bad when the DMV provides more efficient service lol read more

This place sucks. Stood in line for 45 mins. Ishenna with plum hair came out and stood at her computer for twenty minutes but stared into space doing nothing. A couple came in and claimed they had signed in an hour earlier but left and came back. They jumped the line and got waited on next. Two customer service reps actually working to serve 30 people. The payment kiosk sits and buffers or refuses to accept your info. If you have to go here I feel sorry for you. Plan on waiting read more

Worst experience I've ever had with anyone in my life at this store location! Most of the employees were either undertrained or trying to up sell me on EVERYTHING! $90 for the service I wanted then multiple employees saying I needed to pay $50 for them to install it since it's been a few years at this house and that it "wouldn't work" unless they did it. They kept insisting! Then on top of that, $50 just to activate it... ($190.00) They kept asking managers, then asking each other questions, I felt like I had more experience then all the employees there... I couldn't take it anymore and walked out and called the company online. By the time I could get back to the store to pick up my equipment I was a few minutes late and they were just ignoring me until a customer came out. Everything was paid for on my end, I just needed to pick it up and they said their systems were offline without even looking at my direction. There were customers in the store still and two systems were being used. I know how computer systems work. I will never return to this location again because of that and it's disappointing because it's minutes away from my house, however it's way too UNPROFESSIONAL for me. Used them for years and love their service as well, disappointing to get treated like that for being a loyal customer! On a side note, I called the (online company) and it was $80 out the door and activated. Which they could of done at the store if they were properly trained! The (online company) also sent a guy to our house the very same day to check on our lines, free of charge, so I tipped the guy and he did an amazing job, he said everything looked great and was in good condition! He also told me that they were required to check the outside lines since residents aren't suppose to open those box's. Here's the $50 up sell from the store which they're "required" to do. The man I talked to on the phone when I first called the (online company) was extremely helpful as well, awesome guy btw and when I talked about how these employees were acting and also about the prices they both started laughing for how ridicules it was! All you do is plug into the wall, that's it. Wish I could leave a lower rating for this location, they have basically a one star rating and I definitely see why! I don't know any of their names but they were extremely rude, bad customer service overall and they don't care about how they represent this really Great Company... I feel bad for all the people who ended up getting turned away because of this location. This company offers great service, it's unfortunate how employees can ruin that! -Repeat Customer- read more

This is the crappest, bar none, I (we) have ever had. They were more than happy to install it, but, fix the problems...good luck with that. I can move my tablet one side of the room to the other and it frigin (is frigin with two g's?) whatever! It locks up! If you wanna see how you can throw hundreds of dollars a month on shitty (spelled that right) service and marginal picture, this is your place. If you get sucked in by the tv add, than you, are just as stupid as Me (at this time)) ALL other services are better than this...perio...better yet, sign up and see these ass hats in action. We are tired of the bullshit. Look now I can't change channel, three little dots going across the screen. Well, now it's August 15 still locked up, thank you Spectrom. I can't wait to see you change the world, one fuck up at a time read more

First time coming to this store. I felt bad for whoever was going to help me because I had so many questions. Well Mr. Frederick Powell was amazing! I explained to him how we had an account and had to close it. How I reopened a new account under my name. I asked what would be best to restore our old account or just add a cable bundle to my internet. He explained everything well also thanks to Mr. Rolando. For my first time being here I'm very satisfied with the customer service I received in person! I hope Frederick is recognize at his store. Thank you for helping me with my long story and questions! Stay blessed!! read more

I came to return my wifi equipment been here for about a hr and some. There's only ONE person working here!!!! How is that possible!!! SPECTRUM GET IT TOGETHER!!! read more

Went to exchange my modem and router since my service continually goes out even though re booting and replacing my Smart TV, not fixing the problem. Arrived to the store having about five people waiting and one clerk and one employee training that was helping people make their payment thru the kiosk. After waiting a while the wait was up to eleven people, One clerk to help all these customers and it was only 10:30am?! Ridiculous!!! And on top of only having one rep with eleven customers, the one rep decides it's a good idea to try and up-sell the customer she is helping (who decides, yes he wants to hear about the Spectrum phone service) and proceeds to spend another ten minutes discussing the benefits of their phone service, I definitely won't be interested in their phone service when I can't even get adequate internet service and forcing me to go into a store to get a new router and modem(since I wasn't sure what the problem was and decided to exchange both) long story even longer? Neither helped and as I write this I am on hold with technical support for wifi and surprise surprise, they are experiencing a longer hold time than normal. Two stars instead of one because when it was finally my turn, she exchanged my equipment with no hassles. read more

I've been here a few times now. Worst customer service ever and the wait time is ridiculous. One or two people working and all employees so dry and look like they hate their life. They all need training in customer service. read more

Terrible store. Gigantic wait times, not enough staff, poor processes for returning equipment. Except a minimum of 1 hour if you have the unfortunate need to visit this establishment. Unless you've chosen them for phone services. Then it's more like 2 hours as only one employee can activate your line, and everyone moves at a snail's pace. read more

Worst customer service possible. Andrea was more concerned about her bagel and if it was burning. Servers were down. When I came back at 10:20 (as advised) there were 6 people in the lobby and 2 reps on the floor. I could hear the others in the back laughing. There are 4 people in the service que and nobody else has come out from the back... still. Once assisted, Christopher being the only one left on the floor now, helped me with urgency and extremely politely. They need more employees like Christopher. Sad. read more

I literally have been waiting for over 20 minutes to return some equipment. None of the employees there said hi when I came it. Also, they were two of the employees just stating there doing nothing and not helping anyone. The building is full of people and they are not calling anyone up. Not a good service read more

If I could give zero stars I would. PETER is a freaking douche bag that CLEARLY hates his job and possibly his life. Firstly I wasn't happy with charter spectrum anyways for suggesting that I go down a replace my own router for WiFi ( because mine was outdated but i was not notified of this until my WiFi stopped working )because that would be a faster option... ( yes I understand that, however you have people that their only job is to literally come out to locations to perform this service ) ANYWAYS.. I decided to go down there. The wait wasn't long at all and when DICK, sorry I mean Peter, called my name I walked up and swore he was challenging me to a staring contest.. until I figured out I needed to speak first since he was incapable. I let him know my situation and basically that was the only interaction until my gf asked a question. As we were finishing up he just lays a receipt down and I just had to "assume" I needed to sign that because again, there was no conversation.. & then when asked that was it? He says yup you're good. So we left. Doesn't sound like that bad of an experience right ? Weellllll.... PART TWO Got home and what do you know? We DID NOT HAVE EVERYTHING like Penis said. So had to get my happy ass back in the car and drive back to charter. I was not going to wait in any lines for their mistake. No way. So I walk in, walk up to Petey and tell him hey I need the cable to be able to hook up my router. He decided to say well you can sign in... and when I said no, I was just here I'm not waiting in line again because you forgot to give me a cable, ( or at least tell me to keep my own ) he ignores me and goes on about his business. This had me livid because it's not like I'm a freakin technician specialist that knows these kinds of things, not to mention you have an asshole working for you that can't even do us customers the solid of making sure we have all our parts if we do decide to hook shit up ourselves. So luckily the Hispanic, maybe African American ? Female reached under her desk ( yes didn't even have to get up ) and handed me the cable. I should have thanked her but i was pissed. CHARTER please do better than these pathetic ass customer service reps with sad miserable lives that take it out on your paying customers. DO BETTER. read more

Arrived to an overflowing storefront with two employees on a saturday at 1130. Storefront is in Riverside Central Plaza which is ridiculously famous for a lack of parking. The store was much more interested in serving "new" customers than those needed new equipment. Sales before customer service is a policy that has been proven NOT to work. Sitting and waiting I'm researching a new provider for WIFI. Spectrum is loosing another customer. read more

come here if you have time to waste there are over 10 people waiting, with only one employee serving customers. There are 5 empty stations, if there was another option to return equipment I would never come to this store. I have waited more than 30 mins with one customer taking more than 20 mins at the counter. read more

Break Them Up. $60 a month for internet that doesn't even work and no other option. The Monopoly Man wishes he had this kind of racket. read more

Don't fall for Spectrum Mobile!!! They are criminals, and don't follow the law. If you decide to stop using their internet service they will bar your access to your online account. And when you're finally fed they will illegally refuse to give you your account number. even though since you no longer have access to your online account, it is the only way to get it is to call them. 4 hours wasted today... but I'm a spectrum Mobile user no longer. read more

Switched TV, cable and home phone service from Att to Spectrum about a week ago and this might be one of the worse decisions I have ever made. Nothing but problems from day one. I have talked to probably 25 different people and everybody has different answers. The last issue I have had is I wanted to keep the same landline phone number that I had with Att and a DVR . It didn't happen and this time I emailed the Vice President of customer service for Spectrum Charter. I did get a call back from a gentleman and he set me up for appointment Wednesday July 10th between 9 and 10 am. To port my phone and to install DVR. I have been planning to go to Sacramento and pick up my daughter the same morning. The way things have gone, I decided to call Charter Spectrum one more time to make sure they were coming at that time. After being transferred 3 times (typical) I finally talked to a lady and she said nothing was scheduled. I am just furious and I have had it with Charter. Horrible service William Layton Sparks Nevada read more

This is to show just how terrible Spectrum's Internet and TV service is I am caring for a family that who's mother has Alzheimer's she's 98 years old. Her daughter is 76 years old so she needed some help. Her brother came down From New York for three months to help Her care for their mother his boss was allowing him to work from home via Internet however every other day the Internet or the TV is going out for one reason or another to the point where his boss demanded that he return home because of terrible Internet service Which he needed to complete his work assignments due to spectrums terrible Internet service he hast to return home and is unable to help care for his mother. The sad thing about the whole situation is Spectrum monopolize the area where there's not very many Internet services available, so not only do they monopolize the area, but they monopolize it while giving you terrible service get your act together, Spectrum. read more

Our daughter was killed in a car accident on September 22, 2023. We were in Riverside dealing with this tragedy trying to settle her affairs these past 2+ weeks. Yesterday I walked into the Riverside Plaza store with the equipment for my daughter's account. The salesman at the counter asked me if I was an authorized user on her account, then asked if I had a death certificate. My answer to both was NO. It takes a very long time to get a death certificate in Riverside County and we were headed back home today after clearing out the last bits from her rental home. We wanted to drop off the equipment and had a myriad of other necessary stops before we headed up north. The guy at the counter told me that he could not take the equipment from me without a death certificate. After his obligatory condolences he offered up an alternative which would mean I had to find a UPS store to mail back the equipment, a task I did not have time nor energy to do. I asked if I would need a death certificate to mail it, he said NO. I then asked again if he would take the equipment since I was present in the store. Once again he said that he could not do an that without a death certificate but that I could mail it. As a grief stricken Mom with no energy left, I took my bag of stuff with me - back to my daughter's rental, where Spectrum can go to pick it up. Bad customer service is an understatement of grand proportions. read more

I want to say "thank you" to "Joshua the Technician" for giving us outstanding service! We have had intermittent problems with our service which greatly affects my homeschool children because they depend on it for communication with their teacher and assignments. Thanks for promptly trouble shooting or issues and getting us up, back and running! Thank you! read more

At least ten people in line with only two employees. Then one employee just goes in the back. Been here about an hour just trying to return my equipment. If you're looking for a new internet/cable provider, be wary. read more

All I had to do was drop off my cable box I only had for a year. That's it. And yet I had to wait in a line of 15 other people for over an hour, all of which had more to deal with then just turning in a box. Only one person working. Give him credit for dealing with everyone. I saw multiple employees come from the back to chat with him and immediately went to the back after. Why not work up front where it's needed? Very frustrating to give up a chunk of my day for something that took 10 seconds (handing someone a box) I feel like this place would really benefit from an express line for the people like me, so not every customer has to wait behind the ones who need major issues resolved read more

They had three people at the counter when I came in. They close in 9 minutes and now we are down to one person. Every time I come here it's the same thing. Be prepared to wait read more

Horrible service. We started getting charged more so we called and they said they would give us all these offers and adjust our plan. We say okay and then later I check my card statement and come to find out they even raised the price more than it initially was and added a service we didn't approve for. I go in to the office and they say they can't check anything until we receive the box. I get the box and it's still the same. So we call and say just give me wi-fi, I dont want anything else. Now they want us to go yet again to the office to turn in the box we did not need. I try to turn it in and they say it can't be turned in unless the person on the account is there. I tell them I don't want to access anything but just return it. They tell me now and that if I want I can go to UPS and they can just scan it despite who takes it. So why can UPS do that but not Spectrum who is the provider!!! So frustrating, so much back and forth. Every phone and encounter has been them trying to sell me something and never truly being helpful with the issue. read more

Great customer service! Two gentlemen helped me.. I believe one of their names was Rodolfo. I could be wrong on the name but I know it started with an R lol sorry but he was very helpful and patient. Helped me understand everything. I would give 5 but internet sucks sometimes lol read more

Bad customer service, I came to pick up equipment and waited an hour. Only one associate slow and with no communication skills.

I wish I could give them zero stars because their customer service is terrible. I will no longer have charter ever again. They are rude and disrespectful and if you're looking for one of the promotions that they offer the price is a LIE! You will not pay what they offered there will be equipment charges and hidden fees. This is dishonest and insulting to consumers. I'm off to find a better internet provider. This is why less people are getting cable because of them being overcharged so much. read more

Spectrum inconveniences you by making the customer drive out to the stores themselves to fix their faulty equipment. Then makes you wait in a 30 min line just to exchange said equipment once you get there. Worst customer service read more

If I can give Spectrum zero stars I would! Worst customer service ever trying to follow policies that they do not elaborate. Christine identifier # 4142357 was rude and obnoxious as a manager who could not help me resolve my internet issue. I'm disconnecting the service after five years. read more

Came here on a Wednesday to return my equipment due to moving to a house from our apartment. We walk In and there's wall to wall people and 2 associates working the register. Ridiculous! We waiting an hour for me to walk to the counter and sign a paper and done in 1 minute. Very dumb! read more

You should not have to wait over an hour to drop off their equipment. I had to wait behind people who the 2 employees were trying to sell service too. Why is there not someone to take payments, do sales and except equipment back. This is ridiculous. I own a business and would NEVER waste my customers time in this fashion. Totally unexceptable. read more