This is a convenient location, unfortunately there is not enough representatives tor costumer service. There were 20 people in waiting list. Only one representative! 20 min later another one came up and took his time to start taking customers. Is frustrating, time is important for Everyone! read more

Very disappointed with this location. I needed to return a big box of equipment. I went in on a weekday afternoon. The kiosk at the door asked if I had an appointment. I didn't but there were 5 people waiting ahead of me with only 3 employees, so I waited awhile and left thinking I would make an appointment via computer for the next day. I found out this is one of the few stores that YOU CAN'T make appointments! You can't even call them. I tried and it went straight to oorporate, who also didn't understand why I couldn't call or make an appointment! Won't be going back. read more

Absolute trash, got scammed by one of their contracting door to door dummies ended up paying nearing 80 more a .onth tha. What I was originally told. If I could give 0 starts I would. read more

So tired of their phone solicitation. The last guy admitted I'm on a do-not-call list, but that he didn't want me to miss out on a great deal. read more

Terribly slow service, be prepared to wait 1-2 hours for just a return or pick up. Need faster employees the manager just stands and watches with a full waitlist. read more

My big thank you to Eddie, store manager, who used all his initiative to assist me in transferring information from my old cell phone to a new cell phone. He met the customers at the door when the store opened, and I was blessed to get him to assist me. He stayed patient and pleasant while serving and assisting me. he greeted all the customers who came in while he was working on my phone. he answered my questions even if they were dumb ones. Thank you, Eddie, and best of success to you. read more

If you ask for services to be cut, make sure you ask for some sort of confirmation code and make note of the day this was done. They say they record these calls but really they MIGHT keep the info (i believe you can ask for a copy of the recording BUT they don't have and probably wont give it to you. you can legally record it yourself though.) for 2 months so make sure to call back and confirm they did what you asked before then. I overpaid for over a year because I was just straight up lied to. ALSO Make sure to keep receipts of any equipment returned because sure enough, MONTHS after i returned their stuff and closed my account, i got a bill from a debt collector for equipment. I tried to explain the situation to the customer service line but they really tried to tell me that i had a bill even after my account was closed? I know bullshit when i hear it so i asked to speak to someone above him and sure enough within a minute of my questions the issue was resolved. Why couldn't i receive a call about this? how is this mistake that SPECTRUM was responsible for going to impact my credit score?(-they could not care less about fucking something up and not fixing it.) This business is shady as FUCK all the way around and really just want to tell you anything you want to hear. document everything because they cannot be trusted to follow through on what is asked, they lie, and they will do whatever they can to take more of your money. yall should be investigated for fraudulent behavior and scamming people. *after reading several reviews i cannot stress enough that you should keep receipts, as it turns out this is a common occurrence. read more

We walk into the store a customer is upset she's been waiting over 25 minutes to be told she can't return her equipment. There are 3 employees and 1 guy only working. I'm thinking the other 2 ladies are in training but they keep running to the back. Very unprofessional looking to change service. Horrible customer service. Only reason they got a1 star is I had too. read more

Spectrum Mobile is charging a $50.00 fee for returning mobiles that are faulty. They tell the customer that a full refund for dissatisfaction is given during a two week trial if necessary. We returned a malfunctioning mobile after two days and they charged the $50.00 fee anyway. Buyer should request return details in writing when making a purchase as they will not tell the truth orally. read more

I have had Spectrum business for over a month. Everyday at the same time, my internet and business phone lose connectivity! I have had several Spectrum technicians, at least one per week dispatched to my home. They say they've fixed the problem...but then the next day it happens again! I am on the verge of losing my job! They don't seem all that concerned about the severity of the issue. To them...they're getting paid! They don't care that my job, my livelihood is at stake! Do not use them for your business needs! They can not be trusted. All they care about, is that they got their money!! read more

Worst customer service I've ever experienced. They do not work with you whatsoever and they always over charge your monthly bill. I had them for just 2 months and they promised me a $70 bill for internet and cable - it ended up being $115. Now i have a $400 fee to pay. I will never use charter spectrum services again or will suggest to anyone friend or family! read more

Bring a lunch. If you need to do business in the store you will be here awhile. They don't have enough people to serve customers.

This company is ridiculous. I highly recommend if you receive the kind of poor service I have that you file a complaint with the Federal Trade Commission and the FCC. It is very easy to do online both places. read more

Worst customer service ever! All I wanted to do was return my old equipment and I've been here for 30 min now. They have 4 sales Associates on the floor and only two are helping. Such a waste of time for a 1 min of then telling me.. okay that's it. read more

Standing room only in their storefront for the past 45 minutes as I waited. Yet, only 3 of the 6 customer service desks are staffed?!?!?

Spectrum is the worst ! They claim to save you money but they only screw you over! I hate their customer service. The customer service reps sound more like robots who literally do not listen to a word you say but instead repeat themselves over and over again, about how "You have to now pay more money" for a bundle that was not agreed on. All they do is fins ways to screw you over. I hate spectrum and i cannot wait till the day i no longer have to deal with this service at all. read more

There is no trial period if an Apple TV is purchased through Spectrum. If you must have an Apple TV it would be better to purchase directly from Apple. Spectrum does not accept returns. Defective units must be returned to Apple. It is nearly impossible to read the serial number. Apple TV does NOT have DVR capability. No way to record a program and play it back later. The Apple TV remote is very difficult operate. Can not go directly to a channel/ Must go though a menu of all channels to find the one you want. Apple TVs are sold NOT leased. Of course, after you paid $180 you own the box. I guess you could sell the box to someone else, but that's a low probability. read more

On dec 31,spectrum installed internet in my house. 1st apt 10/11. Tec decided not to use pole in next door neighbors yard. He went one st over. I won't go into the hassel. Then he was gone. Called customer care and boy was i lucky. Marillyn answered the phone. She said she would change my appointment time. The comp would not accept the change. She was determined to help a new customer. Tried everything she could think of. Then asked if she could put me on hold. Of course. Came back very shortly. I could hear the joy on her voice. New apt 3/4. So hey spectrum u have an absolutely wonderful employee with marillyn. Please do something nice for her. She is the reason u have a satisfied customer instead of an unhappy one. So please show her that u value her. read more

Wish I could give lower rating. This is THE WORST cable company. We just can't get anything else where we live. GFY charter...hate you so much. read more

Lazy! Rude! Don't bother going here! I called charter first to see if there's a better plan because my parents who live in the next neighborhood have more channels and pay less and they told me to go into the office because they would be able to help me. When I go in the lady says no I can't help you. Refused to even look up my account. Says my parents have Time Warner when I'm the one who set them up with charter 10 years ago. She didn't look up their account either. She wouldn't look anything up read more

I wish I can give this place 0 starts. No one greeted me coming in, service is soooo slow and the girl with brown hair was rude. She told me I had to get authorization for the pickup of my internet equipment which I did then she told me she would help me when I am done. She saw I was waiting for her and she called up 2 other people then offered her coworkers to get cash for their low drawers. After telling me she was going to help me next. Really? Ended up telling another worker there to help me and it took 1 minute to eat my stuff. Was it that hard to do that in the first place? Ridiculous read more

I accompanied my husband to this store around 6pm on a Thursday night. The hubby was ready for a fight! We had been so frustrated with the several dropped connections throughout the day, every day! We had enough and marched on down there, router and modem in hand! We were going to demand an upgrade! At least this is what we told ourselves! After checking in and waiting to be helped, we really didn't know what to expect. We were called up to the counter by a guy named Angel. After describing our issues, Angel said "no problem, sounds like you could use an upgraded router and modem." After telling Angel about our failed attempt to work with customer service over the phone, he not only upgraded us in as little as 10 minutes, but also updated our plan and saved us some money! Angel went on to ensure us he would help us with any additional questions beyond our initial visit by providing his name and days off so that we felt comfortable to return anytime. Angel displayed excellent customer service as well as his extensive experience and knowledge with Spectrum services and products. Great work Angel! read more

in this office you have to make a line outside, the weather was 92 degress and a lot of sun waiting outside without shade for more than 30 minutes, I think that the manager has to think of some solution, not everything can be solved by phone such as returned the equipment they send me three times to my house!!! read more

If I could give Spectrum zero stars I would. They literally have one customer service rep and over 20 people waiting. This is absolutely ridiculous. Come on spectrum get it together!!! read more

Spectrum mobile sucks!!! majorly!!! They are unprofessional and huge liars!!! The guy who sold me the phone lied about what it looked like, about the plan and then a month later they try to charge me double! Oh heck no I'm cancelling my acct and so are my friends! Metro is the way to go for prepaid phones!!! Metro here we come!!!!!!!!!!!!!!! read more

Charter spectrum is the worst cable company I have ever had. I've had issues with this company from the start. First issue was I made my monthly payment over the phone before the cut off date and the payment had even cleared my bank and even had a confirmation number. I made the payment on April 30th 2018 and charter shut off my service on May 7 2018. I called and spoke with supervisor Candice about the issue and I gave her all of my information. Candice stated the service cannot be restored until I fax over my bank statement showing the payment cleared. My cable was off from May 7 2018 and was finally turned back on May 17 2018 after I called and spoke with a nice lady named Debbie. My paperwork was just sitting there on the desk and it took Debbie a couple mins too review it and turn it back on. I was really upset because I pay my bills on time and they still shut off my service and made me take the extra step too prove it. Debbie told me since I paid over the phone that somehow my payment ended up on someone else's account which seemed weird because I punched in my account number. Second issue I have with charter is they changed the amount I owed without it stating the price would go up at all. My first price was tv- 44.99 internet - 44.99 total amount owed with taxes was around 100 dollars a month. Now the tv- 73.47 and the internet - 70.00 total amount I owe each month is 140.00 for the same old Wi-Fi speed. I tried calling charter and negotiate with them but they were so rude and unhelpful I'm switching my cable too AT&T. read more

In this time of a crisis- where so many Americans are home due to being laid off of their jobs- what does charter/spectrum do- they raise their prices on movies from $5.99 to $6.99- shame on you charter- when so many people are giving- you are price gouging- when this is all over- I am done with charter- read more

Easy office to deal with in riverside. The girls are very nice and the wait was not to long at all.

Spectrum - phone & internet services - when Customer Service on phone is called . staff are helpful, patient and attentive. This is a subsequent review to the initial one made - when it was so very difficult for services : getting cable installed [by their contractors] and initial Spectrum sales phone person [who deliberately wrote order form & eliminated phone # to carry it forward]. But we persisted, hoping for better. This review is to honestly admit when things do change from the initial catastrophic- terrible services encountered...while we persisted thru all that to get to now-here = where when we phone for help, and it is there ! The last 3-4 phone FU calls to get assistance have been amazingly good. Surprise ! Each phone responder has been patient, listened and did resolve what was needed, with courtesy and friendliness. This is not the usual "customer service" we get for most things elsewhere ! No defensiveness or put-off-ish attitude. No curt, weary, irritated clerks. We are delighted now to have worked so hard to get past the initial off-putting bad actors that were the 'fire to cross thru' to having phone-internet Spectrum service. 1 important caveat to remember: the good prices and probably good services too, last only 12 months, with no mention of how much HIGHER or more the costs or changes in attitudes will occur - when that limited time for creating a monopoly - that all the advertising done by Spectrum is doing. [in So. CA the big guys are competing hard for sure - because the other ltd. available services [Frontier for land lines are exclusive to a regions with no choices if not cable and terrible internet - 1 mbph ! Then AT&T is known as problematic by many, & may be even worse in it's various ways] And Verizon, for now, is much more expensive and not available for landliners in some regions- as they sold out to Frontier cple yrs ago - & they are only in area-monopolies in real life ] We like to compiment and reverse a 'bad' review when the company improves or changes. Yep. for those who dont know - call and ask to be on their "do not call list" for follow sales pesky calls. it is always surprising how we are Not Told of what is Available, until we accidentally ask by mistake and it is revealed. read more

One star rating as they were of no help to me. They want to CHARGE ME for swapping out a modem from Time Warner cable even tho they integrated services. They want to charge me becuz I need a technician to deal with phone line service swapping from 1 modem to another. Something I myself CANNOT do! read more

Shitty asss place there shit don't work fake advertisement useless customer service. Let's not add that there workers or worthless they need to be more organize etc read more

Their internet is ok. But they are charging more than the contract and have not contacted me about changes to my contract. You know what they have contacted me about? "Hello ma'am are you interested in....," No I am not, nor will I ever be interested in anything you are trying to sell me. I keep telling you people to stop calling about sales. You're like starving sharks circling a fresh gaping wound. So, if you go with this service, be prepared to be harassed by their sales department. read more

The wait time is ridiculous! Plan on waiting at least one to two hours to get to speak to a customer service representative to turn-in or pick- up equipment. With the charges we pay, there should be more employees to assist. read more

Awful TV pixellation for years. I'm trying to be a patient customer- have tried everything. The endless phone loops and customer service reps challenging me to cancel service is disappointing. Spectrum seems unwilling to invest in the infrastructure in my area. Regrettably- I have to find another provider. read more

Adam here taking his sweet time helping a charter representative that cut the line and just decided to get a whole new iphone plan for his family member. Been here almost 45 minutes and the workers here seem to be nonchalant about paying customers they have waiting. I just switches over so if this is any indication aboutvtje type of customer service i will be receiving i might as well walk out now and cancel my plan. read more

Directv is the way to go! Your In California, no interruptions. They say they will buy out your Contract upto $500. That's true but! Their monthly fees are not stable because they get that buyout money back by charging you extra each month and try to give you stupid excuses why they charge you more. Don't believe the hype! read more

There is a reason why charter has such a low rating. For example, I have had outages for over 4 hours at a time for 8 days out of 20 this month. They offered me a whopping $30 for my time and loss of net. (8/20 days without net and 8 hours on the phone to resolve it) I understand that time warner and charter gerrymander areas to own a monopoly of traditional cable and internet. But honestly, go for a spot that offers time warner. It's way more reliable. If you live in an area with charter, switch to att or Verizon, anything is better than the trash service both customer based and internet based that charter offers. And to charter, contact me for any questions you may have about my horrific experience as a customer of yours. read more

Spectrum decided to jump into the mobile business but did nothing about staffing their stores. They should seperate the services by cable and mobile business. The wait time is horrible. You figure with their incredibly high prices that they could properly staff stores.. Come on Spectrum throw your loyal customers a bone read more

Our technician in Olive Hill Kentucky, Edward, was awesome. First time I've EVER had someone not only show up on time but he was 15 minutes early! read more

The level of effort they put forth to a problem is pathetic. Loose Channels on Sunday and all they can say is there maybe an outage in the area. But not enough people have called in yet to say for sure. Oh and if you want a tech there sooner than 3 days from now you will have to take time off from work. And do you think I'll receive a credit for the time my cable was out? Just an awful experience. The representative was nice enough but I feel they really can't do much but send a new signal to your box. How could anyone do that job is beyond me. I wish there where better alternatives. read more