All around terrible company. The speeds are horrible. The price is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received. read more

This is the worst internet company. The Employee/ owner or whatever he is Martin is terrible at customer service and is rude to my family on the phone. The speed and connection is absolutely AWFUL. We pay over a $100 for internet. The proof of the speed is in the picture. Please refrain from this company Martin doesn't care about good service just your money for horrid internet that can't even load tv. EDIT: The passive aggressive response from Martin is just the cherry on top. To reply to your sarcasm, not that you deserve it of course we contacted the "facility" and it's just the internet you provide is garbage. Us and our other family members are already changing Internet providers. We have EVERY right to post a review. We don't need you to contact us anymore. It was a terrible experience both through you and through the service provided. read more

Accel Wireless - Slow download. 10 hour download for one video game - Internet Service Providers Near Me

This review is long overdue, and I'm thrilled to share our experience with Accel. They are absolutely outstanding--always going above and beyond to ensure that any issues we encounter are resolved quickly and efficiently. We run a bed and breakfast in Wine Country, and last Friday evening, our internet went down after hours. As you can imagine, guests can get quite frustrated when the Wi-Fi is out, and it adds a lot of stress on us as owners, as we're always striving to provide the best possible stay. I reached out to Martin via email around 9 pm, and he responded immediately. It turned out that a malicious attack from an infected device attempted to compromise the system, causing the network to shut down for security. Martin quickly reconfigured the settings and got the Wi-Fi up and running again. The internet service that Accel provides has always been speedy and reliable in our experience. I've seen some negative reviews of Accel but I believe many of them come from frustration or misunderstandings about the nature of the service. There have been occasions when our Wi-Fi has gone down, but the issue has almost always turned out to be related to things outside of Accel's control, like a failing router or tree growth blocking the line of sight to the microwave tower. These kinds of outages are not something that Accel can fix or even assess right away and what I think often happens is that some customers just know their internet is down and unfortunately Accel becomes collateral damage for their frustrations. On one such occasion when our router did fail, Martin scheduled a technician to come out the next day (on a weekend, no less!) to install a commercial-grade router that's been far more stable. Let's be real--Frontier would never do that! A special shout-out also goes to co-owner Cheryl, who's always so helpful, friendly, and makes sure you know you're in excellent hands. Thank you, Accel! You are truly lifesavers! read more

I called Cheryl about a buffering problem. She had Dino come out within several hours. He found out our mesh system needed an update and got us back up and running perfectly. We've had them for many years now and are very happy. Especially with Cheryl and Dino, thank you. read more

All of the negative reviews on this company are true. Look how I was attacked on Google by Martin for defending myself and spreading awareness of this unprofessional"owner" of the company. I was very uncomfortable speaking with him I was extremely uncomfortable because his tone with me was very unprofessional and abrasive. He would constantly cut me off and speak over me. He is extremely passive aggressive and demeaning. All I was trying to do is help my great grandma by getting more service added to her house because she has a guest home and fifth wheel that don't have service that reaches them and this embarrassment of an "owner" responds in passive aggressive paragraphs ! It's clear to see he answered my question which was "You are abrasive do you speak to all your customers like this?" By reading all these reviews and instead of being mature he attacks them. Lol. I was never frustrated I was extremely uncomfortable by his entitled attitude. We are your customers. You should have the common sense not to attack the people paying for your small shop to be running. Instead you gave a fake apology and didn't mend your wrongs. EDIT: EXCUSE YOU? Oh boy this is good. I'm screening shotting all this so everyone sees what a complete unprofessional demeaning human you are. I'll post his response to my Yelp as a screen shot in case he takes his Yelp response off. read more

See all

Or internet was out after hours. I put in a help ticket. They responded. Looked to see if they could fix issue. Told me to try a few things. Nothing worked. They came out on their next business day. Fixed the issue. Great customer service! We have not had any issues with the internet going down with them since we started using them. Internet is fast very impressed with their company. read more

Probably the best internet service I have ever subscribed to. Generally, no interruption of service. When it does happen, they are quick to resolve the problem and let the customer know what's going on. Any negative reviews on this company I question. These people have not experienced what really bad companies are out there. Try and communicate with Direct TV for example. No one knows anything. Well done Accel wireless. read more

Accel Wireless gives the best customer service in town, I can call them & they show up same day within a few hours & always resolve problem within minutes. I give them a 10 star rating. read more

Have had Accel Wireless for 5 years and service goes occasionally, but is excepted but not for longer than a few hours. If is far better than anything that you can get in wine country and is a good price for the speeds. Kids game and can still stream movies. They answer trouble tickets in a acceptable time. read more

We have been forced to receive this service since we live in a community that doesn't allow other providers. In my opinion this is probably how they get customers because no one that needs decent wifi would continue with this company. Service always seems to turn off on random days AFTER service hours so you can't even talk to someone about it until the next day. Work from home? Don't get this service, completely unreliable. Play games online? Forget about it, not possible. Like to watch live streams? You would be lucky if you got to watch in 160p. The service is down right now as I type this, it's 10:07pm and there is no one to call because they're closed. It's just extremely frustrating to pay monthly for something that doesn't work how it's advertised. Skip this company, go to one of the big dogs. Trust. **responding to Martin below** I'd like to start by saying that this is my REAL name that's so crazy to accuse someone of using a fake name when you have absolutely no idea lol. I wasn't aware the only name on the account had to leave the review and not the other people experiencing the service in the house. Believe it or not I only have 1 review because it is very rare for me to review a service or company as it takes A LOT to upset me. Your company is the rare occurrence since you were wondering. read more

The service is interrupted often. I am pleased with the service when it is working properly. We have no other option for our internet service where we live and run our business thru the internet.We have clients all around the world on different time zones. We are loosing money and business as we speak. It's to the point we may have to consider moving out of Saddleback mobile estates where we can get solid internet.We cant keep upsetting our clients and losing money.Thats about $4000 less per year & thats just one unhappy client..There are more clients that are getting frustrated with us. I like the people at this company & they are very kind people but something has to give. We work nights. Help us ACCEL.. My husband's client told him hes going to take a break until this internet problem is resolved.This happened to the same client 2 weeks ago. $306.00 per month was just lost tonight. We understand that nothing is perfect and we have to improvise sometimes but i think you understand our situation.Thanks for your time. read more

I would recommend Accel to anybody. The services they provide are top notch and the customer service is even better. Real person to person help. read more

Update: despite that I've paid, 15 minutes after I posted this, he disconnected our internet. Unreal. First, know that Martin wrote my husband today and said, "...you better get your wife straight." The woman's suffrage is over... and his attitude is exactly one from the 1900's. What business man says that to a customer? Please view his text below. Anyhow, The worst ever. Martin passes the buck when things don't work and blows you off. I had great service for a year and then added a tower because he blamed outlet slow internet on Airbnb using it. That was June/July. From that point, I was getting 7 MPS down and 1.8 up. After not being able to stream for my business, he kept blaming us when his own technician had the same issue on their equipment. What is happening is the speed makes it to the tower but it doesn't make it to the modem. They've given every excuse under the sun while charging me 160 a month and 400 for a new tower (and 1100 for the original one). I guarantee, if you have any problems they WILL never take responsibility and tell you anything from you aren't turning wireless off (which we are), to wind, to trees in the way of the tower, your computer, you you you you despite the technician encountering the very same issue and saying there is a problem that he can't figure out. Martin won't admit they don't know, instead, he'll threaten you and berate you. I live only 1/3 mile from the city limits on Anza and De Portola with a clear shot to the main tower... Martin is lazy, and completely incompetent if you have trouble. Beware... there are other isp providers that are good: Pacific Lightwave and Southern California Telephone Company. Below is the wonderful text he sent. Just know, when you're frustrated at their lack of responsibility, this is the type of service you'll get... fitting if a 10 year old named Martin. "I'm at church and your wife better had better stop with her accusations and misunderstandings of what's going on. Not sure where she gets off saying I'm acting like a 10 year old.We have NEVER blown you off Sean, did you tell her I spent all weekend waiting around for you guys to test stuff last weekend Did you tell her that I even offered to trim the trees if you could find out who's trees they were, you got permission and that if we could get to them with our truck?? At this point I'm ready to come pull our stuff off the house and be done. As I said before the signal from YOUR property back to our tower could be better and that's all due to the trees being in the way a few properties down from you not allowing better signal from YOUR property back to our tower, which is completely backwards from what your wife is understanding and yelling about. Your wife is yelling about stuff that's completely backwards from what I and cheryl have both told you Sean. So if you cant get her straight then we are done. I dont have time for this anymore and whatever your telling her and she is not understanding. We have never had any problems with you until you started this while video upload stuff and we told you since day one that we would TRY and accommodate faster upload speeds for you but there were no guarantees. In fact your not paying for what extra upload speeds we have provided to you because we told you it was a best effort to get you more upload. Its not about the money with us and it never had been we just wanted to try and make you happy but it seems that just isn't working. I will test speeds to your router again when I get him in the next couple hours but when I tested last night before going to bed I was able to pull 30 down and 15 up from your router you told me 6-10 was more then enough for your upload. So 15 is almost double what your gettng to your router." read more

See all

I am a small business owner. My company is a 1 woman dyeing, spinning, and teaching company. I am affliated with Namaste Farms, Natalie Redding as a certified teacher in the Redding Method style of dyeing. She is based in California and I live In Indiana. All of my instructions, including continuing education is done via online. Due to the poor internet quality, many of my classes are broken up, with poor video and poor audio. Classes have been rescheduled and now cancelled due to the internet issues. This is causing me to fall behind in my continuing education credits. Along, with missing out on new methods of teaching this art form. If the internet issues aren't fixed I may loose my teaching certificate. I would think that an internet company in California should be able to rectify all problems that are occurring in California with their subscribers. Heck the internet providers in the Midwest are on the spot when it comes to fixing issues. Come on Accel get the problems fixed so small businesses owned bt women can suceed! read more

Probably the only company in the US that continued to charge Covid late fees during the time the FCC, state, and federal regulators asked that internet providers join the effort to help consumers with unnecessary fees. To add insult to injury they automatically charge you $30 if you are a day late. Their service is often down. Their equipment can't handle rain or wind. There is a lot of throttling. The company is snarky. I love my voicemail from the young woman with the lovely (sarcasm) tone. They are just a sad company. And I am disappointed to read reviews from others with the same experience. read more

This is by far the worst internet service! About 6 months ago I was blamed that it was not working because my ipad was downloading something. (All of my devices were powered off at this time.) Prior to that it was extremely slow. I was informed that the internet was still not working while I (and my electronic devices were off property). The owner is extremely rude, insulting, and instead of fixing the issue he blames the customer! He continues to charge for a service that doesn't work and then has the nerve to turn it off! This business deserves negative stars! ***Written in response to Martin*** I travel and have relocated to California! read more

Not sure how we survived before using Accel Wireless! The only Internet service worth using in Temecula Wine Country. Reasonable pricing and friendly customer service FAR outweigh the rare outage. read more

We've been an Accel Wireless for a few years and always impressed with the service. Along with great customer service representatives.

I've had Accel for at least 5 years now (probably longer). I like that their pricing is a flat rate - no hidden fees, taxes, etc. Whenever I have had a technical issue, they have always tried to fix it from their end, even after hours. I know the other local companies charge more, and have data caps. I really have nothing bad to say! I'm so glad Accel is an option out in Wine Country. read more

We were new to Accel in 2020. Great people and friendly customer service. Just wish the internet worked at the same high level.

They provide awesome internet services. Keep you up to date on maintenance and if service is interrupted

We have been with Accel for several years now. We live out in Tenecula wine country and went through several other internet companies before we finally found Accel. They have always been quick to answer our calls about any issues we have. And their service team has always been kind both in person and on the phone. Highly recommend them!! read more

We have been using Accel for several years now. They are 1,000% better than the one other company that provides service in our area. The service is great. The customer service is great, and I have been able to convert many of my neighbors to their services who are all happy clients. One of the things I loved was when our adult kids were home for the summer, or when everyone was home during covid, I was able to make 1 phone call to boost our service to handle the multiple people in our home. Once everyone went back to work, I was able to go back to our original plan which works fine. They are so easy to work with and their communication with their clients when outages happen (whether planned or not) is awesome. read more

If I could give you a zero I sure would. The way you have handled the situation with Natalie Redding at Namaste Farms is not only unprofessional but not an isolated incident as I have yet to find a customer that is happy with your service. I find it interesting that you didn't terminate her service from non-payment but by your own admission for posting a negative but very truthful statement on Yelp as I am as well. If you would have taken the time to get to know Natalie as I and all her friends, family, customers and fans you would see first hand that she is known world wide and loved by all. Just know that when Natalie goes to sleep at night her conscious is clear and Karma is her little sister. We love you Natalie, Darlene Hewkin 503.396.3161 read more

This is absolutely the most ridiculous "WiFi" service EVER!!! I have numerous emails about outages due to "someone touched a wire on the tower" to we need experienced techs who can fix other issues. I'm super pissed because I was told this is my only option in my community. I can't afford cable so I do streaming services. I am on a VERY limited income & trying to feed, cloth, & provide a good home for my daughter & my 3 granddaughters. This is by far the most unprofessional company read more

Accel Wireless is amazing! First rate customer service for technical questions/issues. Prompt alerts regarding system issues and with reasons why. Fair and competitive pricing overall... A+ rating from my family. Thanks RB read more

Great company for great internet service in wine country ! Works perfectly !

We continue to have great service from Accel Wireless. We've been using them since 2018 and not only did they allow us to kick what was then Verizon to the curb but we also were able to switch over to Vonage for our phone needs. I work from home and have to VPN to numerous clients and Accel provides a fast connection that allows me to work remotely full-time. On the very few occasions that Accel had to do maintenance on their equipment, I was notified well in advance and they kept the down time to a minimum. I think this has happened maybe 2 or 3 times in the last four years. Their customer service is the best and has enabled me to have great, fast service for years. On my recommendations, several of my neighbors out here in Wine Country have also signed up with them and are also happy with the service. Couldn't be happier than I am with Accel! read more

Horrible service. Every time there's average wind, service is horribly slow. When it rains, forget about service. Even when weather is normal , we get nowhere close to normal speeds and we have the most expensive residential service. Starklink is now offering service to Temecula Wine country which I highly recommend. read more

I live out in the wineries of Temecula and WIFI has ALWAYS been an issue. My IT guy actually turned me on to this local company. I love that they are like a ma and pa company. I can place a call to them and actually get a person and a nice one at that! I wish all my utility companies were like them! Keep up the great work guys!! read more

Their internet services are very fast, we have the two TV's and the two laptops running full time since we work from home and never had an issue. Great services!! read more

I don't post many reviews but this deserves one. I'd give 10 stars if I could. Excellent technicians that had to deal with hell trying to get me set-up, mostly due to my own miscommunication, but they got it done and the internet signal is faster than my now former satellite plan was, where I was paying more than double for a slower than slow connection and bad customer service. Accel is awesome and I'm so glad they were recommended to me. read more

Called in to check if our area was covered but spoke with Dawn and told that our location is in the drop zone and doesn't seems helpful or friendly when I ask for any other resources. Just sounds like in a hurry and no/yes answer. Update: Since the owner takes time to respond and apologize for my experience, I changed my review eventhough his covering up about giving some suggestions and staff lacking of pleasing personality. Maybe recording conversation for training purposes will help improved the tone of conversation. I truly believe that it's hard to please everyone but I don't whine so easy... I admire your sincerity and standing up for your company. Hoping for your future wide coverage as yelp info is misleading. Thank you for reaching out. read more

Our service address is located in an area of Temecula that does not have service coverage by the standard big name companies. To try to enhance service over a pokey phone line based service I reached out to Accel Wireless. I am so glad that I did. The team at Accel has a family feel. When you contact them you are dealing with the same people and they know you by name and provide personalized service. It truly has been a unique experience working with a telecom company that seems to actually care about my needs and takes the time to see that problems are resolved. read more

Ive used Accel here in wine country since they came to town. I have always had great internet speeds here and better service than when I lived in SD and had AT&T internet. They are quick to fix any problems and my internet has been minimally interrupted over the years. read more

Yikes! This service is terrible and I'm writing from Canada!! I'm trying to keep up with online meetings in California and the service is so poor and spotty, how can I business be run efficiently with spotty service? It's been this way for months! In this day and age, this is really unacceptable. read more

Unfortunately no other providers will set us up with WiFi in our park so we had no choice but to go with Accel. Was good at first but had lots or glitches and lags so was prompted to upgrade to their "high speed" at double the cost... even tho it still isn't that bad on the price the internet is horrible... can't play most games anything other then Netflix takes forever to load. Was told it's my router and that I need to spend $150-$200 dollars on a gaming router when I never had this problem with spectrums basic internet. Don't do it unless you don't have a choice like me lol read more

We're limited as to what ISP we can have, but have been happy with Accel. Always responsive and keeps you informed has to outages or maintenance issues. read more

Good, dependable internet service. The price is good. The service is good. We are happy with it.

They are there when you need them. If there's a problem (which is very seldom) the staff are there to help right away. I like that very much and I like supporting a local company/business. Great job Accel Wireless! read more