Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

Went in to have me and my family start a plan with T-Mobile and Anthony was AMAZING!!! he was…read moreextremely fast, helpful and got us every discount he can potentially get without even us asking for it. I am so happy with the experience and highly recommend going in and asking for him.

So the customer service from Shay and Moses AMAZING! However, the service and the phone i gt was…read morestraight crap. Got me a new phone and line for my birthday. But the refurbished phone i got that was certified wouldnt take a sim card... even though i tried to go to verizon and also speak with customer service for help. They couldnt do anything to activate the phone number they originally gave me! Believe me Shay tried everything and that shit didnt work! I just gave the phone back, asked for a refund, and to cxl my new line... oh and they charged me 50 dollars just to cxl the line..but ty Moses for being compassionate enough help me!! ty so much for the experience verizon!

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.

As a Manager in a Customer Service industry, I found Karla's service to be excellent. She assisted…read moreme through the buying process and the set up without missing a beat. Thank you for your help Karla.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This was one of the best interactions I've had dealing with electronic repair. Zach was extremely…read morefriendly, prompt, and professional. I took my Xbox Series S for an HDMI issue and he was able to solve within 45 minutes!!! One of the best and highly recommend

Just got my phone fixed. Thank you so much for the new battery and the charger…read more My phones working now. Highly recommend this place.

Amazing service, skip the call center from a different continent and show up in person. So I online…read moreordered 2 items & Verizon totally screwed me as far as me time. Anywase that was online , the 2 Ladies working took the time to find out why "MY ORDER"got messed all up and with their grace made me feel so comfortable I think I might be going back to. The selection on series 10 & inventory is on point Value makes me smile , we used her G13 classified number to call corporate (no stupid AI Robot Bull) we skipped over that crap . 2 thumbs up - 5 stars fooo shoooo

Service sales reps have no signs of intelligence young minded do care for customer service at allread more

Everything went well it always amazes me the service is always Great the representatives always…read moregive the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite !

Best service ever! We got there right b4 their closing time. The worker there helped me until he…read moresolved the issue. Amazingly dedicated worker!!!! Have you ever had that experience anywhere thesedays? I couldn't believe it. Thank you so much! Sorry I didn't get your name..