MacGuyz replaced my smartphone battery in approximately an hour and a half very professional and I…read morethought was reasonably priced. Replaced my screen saver that was cracked as well.

Excellent service reasonable price also helped me set up Bluetooth on my car, so I didn't have to…read moreplug in my iPhone, which is hard in your battery. Friendly, and very helpful. Highly recommend this business for computer and cell phone services

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!read more

Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through…read moreVerizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone!

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

KC was awesome. Had a cluster of a day with Verizon. When I came in, solved it, gave me a discount…read moreand looked good while doing it. Awesome service. Would recommend KC to anyone.

The communication within this store is awful; all employees need to be informed before giving out…read morefalse information to customers (Erik and Jason). They promise call backs, it doesn't happen so don't get your hopes up. Even if the call center speaks to them and tells you they said they would call you back, they won't. I already knew the moment they said they would call me it wouldn't happen. I gave them a little benefit of the doubt that they would at least honor their word with that. Even if it was to tell me news that I didn't want to hear, a call would have been nice. Customer service goes a long ways and I hope they remember that. Thankfully I was able to speak with this really nice lady through the main customer service line, but this store NOPE! I'm so good on going here for the future. And ps: answer your phones!

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

Quoted me, then tried to up the price the next day. I would never go back or recommend them.read more

I needed assistance in setting up my replacement telephone. Anthony and Daniel were extremely…read morehelpful. They are both knowledgeable, and very customer focused. I would definitely recommend this business!

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.