Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through…read moreVerizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone!

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!read more

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

I cannot recommend this store more than to say if you want the BEST customer service, you need to…read morehead here! Seek out Isrrael because he has to be one of the nicest, most helpful people I have come across in customer service, or any other service, in a very long time. I had gone to the store in Beaumont to upgrade my Samsung because it was time and my screen had cracked. The service out there was not helpful at all. After spending about 15 minutes with them, all they could say was that they didn't have any of the 21s in stock. They could have saved me time and said that from the beginning. They didn't offer to check other stores, just that they could order it and get it in November. I proceeded to call the store in Yucaipa and at Citrus Plaza to be told they didn't have them either. I finally called the Victra store and was lucky enough to get Izzy. He let me know they did not have that phone in syock, but recommended the 20 for a few reasons and they had it in stock. He out it on hold for me and we headed down. He was super helpful getting it all set up; they were issues going from 4G to 5G, but I didn't have to deal with it. He made sure to tell me about the different offers I could get and helped me get the lowest increase to my bill. Not only did I get a new Samsung 20 FE 5G, but I got a Galaxy Tab A7 as well. To make it an even better experience, he was able to help my husband out. He's been looking for the 1Phone 13 Max Pro with no success. Izzy called around, did some other searching, and my husband walked out with that new phone and an iPad for $4 more a month! Omar was a super help in getting him all set up and his stuff transferred. These two gentlemen made a what started as a stressful experience, not so. Izzy is assistant manager, but acts much like an owner in the time and patience he put into what he does. Just amazing!

KC was awesome. Had a cluster of a day with Verizon. When I came in, solved it, gave me a discount…read moreand looked good while doing it. Awesome service. Would recommend KC to anyone.

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I made an appointment online and Victor, the person managing the store said they don't honor…read moreappointments. He said it's on first come first serve basis, as he "is only one person." If the store does not honor appointments, they should not post that they have an appointment system, as I tried to show up on time to honor this time commitment.

I needed assistance in setting up my replacement telephone. Anthony and Daniel were extremely…read morehelpful. They are both knowledgeable, and very customer focused. I would definitely recommend this business!