I have the best experience with Adam I would recommend you to come and see him It's my first time at this location never had a best experience with at&t until now read more

My visit was on 5/4/2024 and 5/5/2024 Initially, I would like to express my gratitude to PETER!! from AT&T. He provided exceptional assistance in choosing the ideal plan for both myself and my family. Upon entering the store feeling upset, he completely turned my mood around by informing me about the potential savings I could experience by switching to AT&T and offering a wealth of information. I was a difficult customer, but he provided excellent assistance throughout. The store is located in the mall, it is extremely pleasant and tidy. Even when they are busy, they will acknowledge you and politely ask you to wait, showing great customer service. All of the people were friendly. I encountered a kind woman with long hair who assisted me in transferring the service she was super nice helping me. . TO PETER AND ALL THE STAFF HERE, YOU ARE ALL AMAZING AND I'M EXTREMELY PLEASED WITH THE EXCELLENT SERVICE. " Peter you Rock!!!! Thank you . TO ALL FUTURE CUSTOMERS !!! IF YOU'RE CONSIDERING CHANGING PHONE CARRIERS, STOP BY THIS LOCATION. YOU WILL BE PLEASED WITH THE PERSONALIZED SERVICE YOU RECEIVE. ONCE AGAIN, THANK YOU. FYI: The store is situated beside the Forever21 store. When you enter through Forever21 store, take a left and you will see it. read more

Whenever I come to this location I recieve great service, the staff welcomes you with big smiles. I had the opprotunity to work with Lauren and she was amazing, you can tell that she eats, breaths and sleeps ATT. When I needed to go abroad she was able to get me a great deal on my international service. read more

This place is full of lies, I do not know why it is still open. I went to the store on 3/31 to open a new line, the lady told me just 45 dollars a months. When I received the bill, it shows 82 dollars. I went there again and ask why, they said if I don't accept it just cancel it, but I have already paid a lot of money to set it up. I said it is a cheating, their staffs replied it is a cheating, they can do nothing. Please don't go, I file a case to FCC. I need my money back. read more

We just spent an hour at the Ontario Mills store with Myranda who said she is the manager. We were upgrading 3 phones so it was a big sale. Everything went well until she told us the sales tax. The number she quoted did not make sense so I asked her to do it again and she started to get agitated. I asked her why she was getting upset and she said that if I didn't want to pay that then she would cancel the order. Basically she kicked us out of the store. I asked for her name and she refused to give it to me and said she would call Security if I didn't leave her store. Totally unprofessional and an embarrassment to ATT. She forgot that we already had her card ‍ It's funny because when we came in she was begging us to give her a 5 on her review. NOPE Straight zeroes. I have no idea what her problem was but she lost our business. read more

Customer service is the best. I took my iPhone to the Apple Store and they told me that the camera didn't work, which was the reason that no SIM available appeared on my screen. I decided to go to the Att store in the Ontario Mall Ray checked my phone replaced the sim and problem solved. Thank you guys so much!! read more

This is the worst store I have ever experienced. The workers are very rude and condescending. The manager is a joke, do not go here.

This review is for something that happened earlier this year, before the store was closed. I came in with the specific purpose to buy an unlocked iPhone 11 for my mother. One of the retail sales consultant, Christian helped me out and informed me of a promotion they were doing where if we opened a new line and keep it for two years, we could get an iPhone X for free and also that I was on an outdated grandfather plan and could switch to a more dated plan that was unlimited and would be cheaper! This was a great deal since an unused line for 2 years still costed loads less than what the iPhone was worth and more data for a cheaper monthly rate? Superb! I asked if everything else about the plan was the same and I was assured it would be completely the same except it was an unlimited plan now instead of the plan we've had for almost ten years (it was only 15gb, though it had grown through the years, no plan change). I was super stoked! Signed right up! Right before I signed the final document, I suddenly remembered that iPhones remain locked to AT&T unless the phone was paid off and this phone would technically not be paid off until the 2 year period (since the deal was in monthly credits). This is normally not a problem but my mother spends half the year out of the country and usually purchases a non-AT&T sim card to use with her phone. I asked Christian if this would be a problem and he went like "don't worry, don't worry, the person who installs the sim card will unlock the phone for you". I pushed him further because I was pretty sure that is not how unlocking a phone works, but he assured me and kept assuring me he knew what he was talking about and I believed him. At the end of the whole ordeal, I made a joke about how I'm hoping this isn't going to turn into one of those AT&T horror stories I've heard so much about and Christian laughed and, once again, assured me everything was going to be fine. He also informed me that if there were any problems, I can take the phone back to any store within a week and get everything refunded and the newline stopped and plan reverted, no restocking fee as long as nothing was opened. Everything was not fine. This turned out to be one of those AT&T horror stories I've heard about. This is what I found out after the purchase and getting the phone: 1) My plan was not exactly the same with unlimited data. Christian forgot that tethering data is no longer part of my plan and that is something I do almost everyday. To add that back to my plan would be an extra monthly charge. 2) The phone cannot be unlocked until it was paid off. I called around, asked multiple people. The person installing the sim card cannot just simply unlock the phone, it absolutely does not work like that. wtf Christian?! 3) I was not allowed to simply go to any store and return the phone. This was extremely stressful because the first 2 stores I went to told me I'd have to go back to the original store. The original store I purchased it from was over two hours away (near where my mother lived). The 3rd AND ORIGINAL store I asked / called told me I could not return it in any store at all and that I need to go through customer support through the phone. 4) When I started calling, they told me I could not cancel the plan and stop the new line and get a refund UNTIL I RETURNED THE PHONE TO A STORE. 5) I called back a store and they told me to mail it in, which might take up to 2 weeks to get to AT&T at which point I would be over my allotted time to make a return and get a complete refund MINUS A RESTOCKING FEE, doesn't matter if the phone was opened or not. I pretty much spent the entire day running around to and calling different AT&T stores and hanging out with customer service on the phone. Each. And. Every. Representative. required me to tell the entire story again. Finally, probably around the 16th person I talked to, I practically broke down crying about how Christian made it seem like I was getting a great deal and told me how everything was going to be fine but it turned out I now had to pay more to have the exact same service and features except I have essentially a useless line I don't need and a phone that no one can use for half the year (because we can't even sell it because we need to keep the phone tied to the account for two years or we don't get the monthly credits). This 16th representative had mercy on me, gave me a full refund and cancelled the plan and let me mail in the phone. Seriously, god bless this man. Overall, lesson learned. Do not go into AT&T for anything. Do not trust them at their word. If you need to call them for anything, they will make it unreasonably difficult if what you want will cost them money. What a nightmare. Also, I went to the apple store and got a new phone. No hassles. read more

AT&T Store - Kept this card as a reminder of how nightmares can dress nice. - Mobile Phone Accessories Near Me - Ontario, California

I give it a zero.. if I could... I have been a at&t customers for years... but today I wish I wasn't. I walked in and as an employee if they had screen protectors/.he instead of talking he showed me I asked for price he rudely said look at back of package... he was tall skinny with glasses.. and when I gave him back the package and said thank you .. I turned to leave and he rudely told me.. GO TO 5 BELOW FOR CHEAP CASES.. yea what he didn't know was I was going to look for case for my phone but when he rudely made that comment I decided to leave.....is that the type of people AT@T HIRE.. ?? read more

First time at this store! They used to be a kiosk but they upgraded to a beautiful big store right next to Forever 21! I came in to pay a Direct TV bill, it was quick and simple and to tell you the truth they analyzed my account and saved me money even with their BOGO promotion! I ended up purchasing the new IPhone X and got my girlfriend an upgrade as well, to top it off I got the new 6th Generation iPad for my son! Wow amazing service from the Daniel and the Store Manager! Thank you for your help and I'll be back soon to get my next iPhone!!! read more

AT&T Store - Mobile Phone Accessories Near Me - Ontario, California

Have to say I have been with AT&T for a very long time (at least 15 years) and this store Is the worst service/experience I have ever had with At&t. I Upgraded to two new phones back in December 2020 as well as phone plan with promises from Noah that nothing would change as far as my billing. Well not only did it change it doubled! I thought at first maybe it was just prorate charges but as this kept happening I finally went Into The store to see what was going on. Talked to Hashem (manager ) and told me he found the problem and that Noah never changed me to new plan and a few other things he was supposed to do to get my billing adjusted to the new plan. Then promised to call and have att credit me for the over payments I been paying and would call me when it was taken care of. Again this did not happen. After a few Attempts at texting him and never receiving a reply I called the store spoke to someone else and finally I get a text back from hashem saying he can't fix it and that I have to call myself and this was almost two weeks later. During those two weeks I had gotten another bill and after asking Hashem about that over billing as well He says to tell them I need credit for that bill as well. So Needless to say after all The promises I had To do all the leg work myself for an issue that was caused by the incompetence Of his Employee. After 2 phone calls of almost 3 hours each of being transferred From one person to the next and now The end of the Month of May 2021 I finally got most of it sorted out to the new plan and my bill back to normal. What I didn't get was some Of the overpayment back but of course I was gonna get screwed on that no thanks to this store!! read more

Went in there today to upgrade my phone. Unfortunately my wife was the only person on the account and I wasn't added when we switched from Verizon a couple years ago. I was upset and reached for my drivers license that I presented to the employee helping me and our hands touched. He then got belligerent saying I was banned from the store cause I grabbed my drivers license aggressively. This employee needs a lesson it what real aggression is. Unbelievable how sensitive this new generation is. Probably gonna switch back to Verizon thanks to this knuckle head. read more

Mayranda was awesome, we were about to leave at&t. We walked in at she helped us out. We stayed as customers and bout new iphones! Great people in this store! read more

AT&T Store - New iphone. - Mobile Phone Accessories Near Me - Ontario, California

Heavy traffic in the mall. Still worth the wait because Hash and Jordan are the one-two punch to taking care of us. Super customer service, upgraded two phones, pulled out all the stops to review and upgrade the accounts. Highly recommend. A++++ read more

Last night I came in at around 8:35pm. I was hesitant to come in because at&t has already wasted almost two weeks of my time. They screwed my order up twice and made we wait a week and a half to have one new phone and line delivered. 3 people I have worked with have wasted my time keeping me on the phone for almost an hour each time... just to not resolve the issue. When my phone arrived yesterday I came to activate the new line and switch the numbers from one phone to the next. Simple process. The guy that helped me last night did not waste my time he got everything fine care of in under 10 min. He didn't try to waste my time by selling me extra stuff or trying to give me a big old speech. Quick and straight to the point. I wish he would have been the person that could have helped me a week and a half ago when I just tried to get an additional line added. I believe his name was josh? I can't remember but he was working last night. Great customer service and glad he didn't give me the run around. read more

Great customer service here. By far the best experience I ever had with At&t. To see customers walk in happy to pay their bill and know the representatives by a first name bases shows hows business is ran. read more

I am commending Hashem, the Manager of this store because of his exemplary customer service that he's giving to his customers. Always ready to help with anything, the phone upgrade, accessories, adding line, etc...thank you so much read more

Just wanted to share my amazing experience at this AT&T... everyone is so friendly but I especially want to thank Desly who worked so hard on all of my requests and even on days where she was busy she kept me updated and always did whatever she could for me... I'm so happy with my purchase and her quality of help! Thank you Desly and Hashem who also always does whatever he can for us! read more

This at&t store is the best I've been to so far, ask for the store manager Hash he's very professional and polite. Hash helped me walk out of the store with a new phone within 20 minutes. I highly recommend this store! read more

Ive had at&t for almost a year now thanks to Maria. She is the absolute best! We refuse to go to anyone else but her. She is quick at her job and is very professional. Best customer service hands down!!! read more

Do Not get AT & T Service!!!! The worst experience ever I wish I could cancel without being charged!

I hate this service don't get it they put me on hold to talk to a manager for over 50 minutes this is not the first time I called either it's been about a month I have 5 boxes and only two of the boxes are working I'm so disappointed in this company signed a contract for a year so I'm locked in sucks read more

Went in to upgrade mine and my husband's phone and were greeting right away by Edith, she was the best. She helped us pick a phone that worked best for us. Took the time to explain everything in detail so we wouldn't have any surprise charges or fees. I will definitely be returning and going through her again! read more

Hashem is knowledgeable but had see how his perform when promised customer I will repost next time

It takes me a minimum of three years to get a phone upgrade and i always go to this store. As always, the service is impeccable. I went last Friday after work to upgrade my phone. Jazmine was the first one to help me. She's very nice, helpful and knowledgeable of the products and services they provide. I asked so many questions and she happily and confidently was able to answer each and everyone of them. She needed to leave though, so she properly endorsed me to David to continue with the purchase of my new phone. He was as amazing as Jazmine as the whole purchase was easy. It was the uploading, updating and downloading that took time. He made sure that i am comfortable while waiting. These people awesome that's why I keep coming back to this store. You guys rock! Thank you! read more

We came in looking for a Samsung note 10 + with 512 gigs. Apparently they do not carry them in stores as most people don't need that much memory. We had been to two other stores as well but when we got to this one the customer service rep, Christian, was the first one to actually give us a good reason for not needing the extra memory (from the more common 256 gigs). Since I needed a phone right away we decided to go ahead and purchase the one with the lesser memory, now reassured that it would probably be much more than we' would ever need anyway. Christian was awesome. He was very friendly, knowledgeable and helpful. He helped us get the best deal on my new phone. He even gave us his cell phone number and said to call our text him if we had any problems. He was so great that we returned the next day and upgraded my wife's phone as well. We really appreciated all the time he took with us (even when the store was closing) and all the extra help and effort he put in. It was greatly appreciated and definitely motivated us to return for the second upgrade. He did a fantastic job. read more

If I could give 0 stars I would! First if you need to upgrade do it yourself! Do NOT go into this store. You can do it through ATT directly and not through this store which is a 3rd party retailer. Employees are young with no customer service skills what-so-ever. I had the "pleasure" of dealing with 3 employees all which were a nightmare to work with. First Joel, he helped with my upgraded said a bunch of BS that was not true and I was sucked into a contract with a promised monthly bill that never happened!! Then I purchased an Ipad with my upgrade because (I should have know sounded too good to be true) it was a great deal!! BS I was overcharged for accessories he was "throwing in" but later was charged on to my purchase of my iphones which I was told was only being charged taxes, BS. I went back the next day mad as hell to return everything! but the restocking fee stop me from returning the 2 phones I purchased. The ipad was returned. Only the associated that helped me obviously did not know what he was doing. and it was never taken off my account!!! Let me just say that 4 months later I was still be charged for the stupid Ipad Nobody at the store was willing to help! the manager Albert said he would take care of it and never responded to my messages and the other manager Hashem was a joke. October comes and I resolved the problem myself through ATT directly. I visited the store for the last time in October and was promised by Hashem to a courtesy adjustment for my troubles! BULL S?#@t! How convenient now he will not respond to my messages. STAY AWAY from this location. They hire anyone, no experience or education, the turn around of employees proves these people have no idea what they are doing and don't care. read more