The most unprofessional customer service EVER! I called this morning at 7am to ask a basic question about tax deductions. I found them on goggle and it says open 24 hours is why I called so early. When I called they didn't answer but a representative called me back within 5 minutes. I began to ask her my question and the first thing she said and I quote, "Do you realize it is 7 in the morning". I can't believe anyone representing a company would EVER speak to anyone like that. So in frustration, I said "I'm sorry but on google it says you guys are open 24hours". She said, "That's notary". So I said even more frustrated, "okay well that should be specified because that isn't what google says and I'll be writing a review." She replied, "F*** You" and hung up!
I'm in extreme shock, no matter the situation she was disrespectful on so many levels!
IN RESPONSE TO RENEE:
Good Afternoon,
On google it specifies that your specialties are in payroll and notary services. My question was in relation to payroll and what taxes can not be "opted out" from when trying to go exempt on a paycheck. Is that not a question a payroll company can answer? I respectfully started the call saying, "Good morning, I have a basic question about tax deductions I'm not a current client as of now but am I still able to ask you a question." and your immediate response was, "Do you realize it is 7 in the morning." I'm not sure how that falls under being a "respectable professional". I was trying to be respectful and ask you if I can even ask a basic question because I'm not a client of yours but instead that was your response. I admitted that AFTER your rude comment, I replied in frustration in mentioning that your google page should be more specific especially if notary services are only available 24 hours.
I'm sorry I woke you with my call, but this could of all been avoided had the information been correct. Would you want to be spoken to like that as a customer? Or better yet, as a business owner would you want to keep an employee on like that representing your company? I'm sure not but for some reason it was okay for you being you are the owner. All in all, I hope in the future you are able to handle yourself with professionalism so you can have a long lasting successful business. Thanks for your time! read more