A-FREAKING AMAZING... this is my favorite UPS store in the surrounding area. It's well-staffed, clean, and convenient. I walked in today to drop-off a package and was in-and-out! I've been to other UPS stores recently and have had to wait almost a full hour to be seen, not here! I like that I can drop my items off at the register without shenanigans and can confidently trust this store. The gentleman who helped me was super friendly and gave me a receipt without me asking! He was warm and professional. The other staff also greeted me, such a nice touch! I'm definitely going to come here more often as I never get this customer service at other locations. I also liked that they treated each customer like adults and human beings! I highly recommend The UPS Store for shipping items, it's a fairly simple process with good value. It's always recommended to print out your label before coming, however they can assist you with that here if you need it. Oh and apparently they do live scans now? I got a $2 coupon today for a LiveScan, yayyy! Just another reason to visit. read more

The UPS Store - Shipping Centers Near Me - Beaumont, California

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I went in to return a package that was prepaid. The gal at the desk just scanned my QR code from my phone. It was as easy as that. They printed the label, stuck it on the box and out it went. It was quick convenient and the customer service was great. I will continue to do business at this location. Thanks guys! read more

The female clerk was extremely rude. I wasn't even talking to her and she turned around and basically told us to take the package to Kohls. She could have handled it better. She definitely needs more training. read more

Needed to ship a package and the store was pretty busy. The staff was very friendly and polite while we waited. Once helped they did a nice job packaging my package and sending it. I would definitely go back and use them again. read more

I don't recall the angel that work there name but let me tell you I went there to print out some copies of this and that and one of the items was an obituary and she was sorry for my lost and connected with me by telling me her father was in the air force and was so sympatric and enduring . I will never ever forget the kindess of this amazing employing!!!! read more

Rude employees, print jobs are never available on time so we started using an earlier date than we need to incorporate their lateness into our schedule. The tipping point was last Saturday. On Thursday I attempted to start an online print job, but it seems the link is no longer on their site. I clicked on the email address link in the site and emailed the file requesting 2 color prints. When my husband went to pick up the job on Saturday he was told very rudely that IF I had sent it, I sent it to the wrong address and don't know how to use email, you know br aide we're old. The photos below show the email in their website and the email I sent, same address on both. The good news is that I found a much better place with kind employees who printed my job for about half the cost this store charges. I will not be returning to this store b read more

The UPS Store - My email - Shipping Centers Near Me - Beaumont, California

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I love this store!! The people that work there are always helpful! And I love having this store close by to ship or return packages! Thank you UPS! Go Brown!! read more

Terrible customer service. "not my problem" "could care less" attitude oozing from Danielle. We will go elsewhere.

I went to return a package. The lady helping me was so rude it was embarrassing. She said I couldn't return it in the original box that it was shipped to me in. I needed to buy another box to put it in. Funny thing is, I had to return the same item last week and had no problems at all. She told me she would have to talk with her team. Ok, I didn't deserve to be treated so badly. She could have talked to me in a much more professional manner. Guess she hadn't been trained well. Maybe her team should talk with her. read more

NO ACCOUNTABILITY FOR MISTAKES! VERY UNPROFESSIONAL! Between Danielle the Assit mgr, Lisa the store mgr, and Adriana the area mgr, ALL refuse to be accountable for a lost package as a result of Danielle's rudeness of being TOO BUSY to help a customer at time of package drop off that ended up never being scanned into the system and is gone forever. They kept pushing the problem back to me to fix and no financial compensation for the problem THEY created! read more

The drivers refused to drop off the packages if they have to get out of that truck which is 90% of the time . I have stopped ordering things that require UPS altogether that's how bad this particular office is. read more

The store received my package and took it upon themselves to refuse it and return it to the sender. They gave no explanation why and could not help me. This is the second time this has happened. read more

This is my go to UPS store and usually services is good. I had a Amazon return recently and I was returning it in the box that it was delivered in the lady helping me tried to sell me a box saying it could not be shipped in the box it was shipped to me. I told her it could be shipped in the box Amazon delivered it in. She had to ask her manager who came out and looked at me and then said it was ok. Then I asked her to put another piece of tape over the shipping label because it wasn't secure. She told me they only use 3 pieces but that she would add a extra piece and then she told me there was no guarantee that the package would arrive because of the shipping box mind you Amazon said it was ok. I felt I was being nickeled and dime I have never had a problem with returns before and she wasn't a new person read more

Long lines. 3 people working, only 2 can do transactions. I've come here twice already. The line is by the door. Prices are high for simple transactions even though lots of advertising around the store about discounts for AAA and AARP. One of the worst locations yet. Go to Postal Annex, service is so much better. read more

Got right in and got right out!! Love that. Used to automated machine to return an Amazon purchase. Helpful person there to assist for my first time. read more

I usually go to this store for my UPS services, everyone is kind and helpful! The associates, there worked to the last minute and beyond and accepted my packages, helped me with a proper boxing, and were very nice and welcoming! It was the last day and last minute to drop my packages :)) Spacial appreciation to Daniel and Hana! Regards, Faith read more

I have tried to be OK with this UPS Store since it changed management. No I finally see why some of the employees from the previous management didn't come with this new group. However, lately it's just too much. I went in to do some Amazon returns and then the young man at the counter asked if I needed stamps. So I asked to see if they had some Christmas stamps. They did. I loved them and since I hadn't bought any in quite a while I had no idea what they cost but I assume they'd gone up quite a bit. The charge was $23.00 for 20 and I left. When I got to my car I kept thinking that seemed pretty high so I went back in and said that stamps are 78 cents and 20 stamps would be $15.60, why do they cost $23.00. I don't want them for the added cost. A woman to the side, guess the manager, said we charge a small convenience fee. I said that almost $8 that isn't a small convenience fee and a customer should be told what they are paying extra for so I wanted my money back. She said sales for stamps are final. I told her this was ridiculous and unfair. No one told me about the convenience fee, she said, "He told you the price $23.00," and I said, yes he told me the price $23.00 but DID NOT EXPLAIN that you were adding almost $8.00 as a CONVENIENCE fee. What person in their right mind would pay that extra for stamps when they can go to the post office. She kept saying "He told you the price." WOW, and she wouldn't refund. I told them I was never coming back. I will go to Kohl's. I have had other issues but have let them slide, but this one put it over the top. Is it even legal to charge that much extra on U S postage stamps? Won't be going back and I recommend if you shop there make sure you ask the prices of EVERYTHING. They will rip you off otherwise. read more

Beware when using UPS store in Beaumont, CA for your printing needs. I went in looking to order a name stamp. Because I didn't know the size stamp I needed. I asked them and they assisted me in picking a size and I ordered a pre-inked name stamp. A week later I received a email from them with a print order proof for me to approve. The font type and size on the email was what I wanted it to look like, so I approved the email for them to move forward with making the stamp. Picked up the stamp today and I was very disappointed. The font size is so small I can barely see it. Called them to let them know that was not the same size on the email I approved. In speaking with Lisa, she said she would follow up and get back to me. She called me backed and informed me that because I approved it and the size of the stamp, unfortunately all they could do is give me 15% off another stamp. I explained to her that you guys helped me pick the size and said it would work for what I needed. In addition, I approved what I thought I was getting, not this small font. She apologized and said she would put in a suggestion that a disclaimer be added stating this may appear larger than the actual size. How is that helping me today. I am very disappointed and will never use them again for printing. read more

lovely and very helpful staff all the time. they have a lot of useful services with reasonable fees. it's also easy to make appointments for services like notary read more

Everyone that works for this branch are all working very hard and they give superb service. I've noticed they give extra effort to assist seniors which proves how they value their customers. Always clean and although super busy most of the time, they can still afford to give a smile to their customers. read more

The place was swamped with customers With that being said, the employees handled the crowd quickly and efficiently. Multitasking was essential in getting us through and out the door. The employees accomplished this without any sign of stress. I'll be back for any of my shipping needs. read more

Horrible experience, workers sending everyone to scan their own stuff in the kiosk when it's way faster when they scan it. Absolutely 0 customer service , line is always long and the kiosk like always help up by someone who doesn't know how to use it. If you guys are gonna have everyone use the kiosk at least stand by it to help people that don't know how to use it. If I could give 0 starts I would , ridiculous experience. read more

I go to the UPS Store to return items to Amazon. The young man who helped me was kind, and professional. He is definitely the best when it comes to customer service. There are many other services this store offers. I recommend this store. read more

I am a loyal customer to the UPS Store in Beaumont. I am loyal because they make me feel like family. They are always greet you when you come in and are courteous and knowledgeable. I believe that the main reason why this store is so awesome is because of the management leadership they have and the amazing staff. I could speak of every employee there but I will point out just a few. Jyaire, who I remember from the Yucaipa location (the few times I went there), was a great addition to the Beaumont location. I personally feel any person that can add to a business in a positive away is a person of asset to the business. And Jyaire is that person. He fit right in with such an amazing staff and him being amazing also. Lisa and Susie are also ones I could shine a light on. If it wasn't for their leadership and training their staff wouldn't be as awesome as they are! I always compare the Beaumont location to a snippet of the "Cheers" (the tv show) theme song: Sometimes you want to go Where everybody knows your name And they're always glad you came This store is awesome and I will forever be a loyal customer. read more

I called on a busy Saturday to make an appt for a notary they squeezed me in at noon, my errands ran later than I thought and was not able to make the noon appt I called them immediately thinking I wouldn't be able to come in same day since I missed my appt but no Danielle was able to squeeze me in again at 3pm. I arrived on time and immediately the notary Cynthia came out and looked over my paperwork and asked for my ID, she stamped and signed within ten minutes I was done she even attached a document usually required in CA which my paperwork didn't have so she attached it "just in case" which I thought was very thoughtful because she was looking out for my best interest. After she walked me up to pay and again was surprised by the prices I was thinking I was doing to pay $50 or more but no it's about $15 a signature. I called other notaries in the area and was quoted a lot more so I was so happy to have saved a little more than expected. They also take care of sending your paperwork via email or fax which is a win win. If I would have went with any other notary I would have had to worry about faxing as well which most likely would have prolonged me sending in my very important documents but not at the UPS store they will take care of it all. Of course they charge a small fee for both faxing or email but it is a reasonable amount. I was so happy with the service and prices that I know that's where I'll go for any future services I might need. Thank you Danielle, Cynthia and the very kind cashier for the EXCEPTIONAL customer service, you all went above and beyond my expectations. read more

Some of the staff has bad attitude & tries to sell you overpriced items they sell. If you dare to ask for a piece of Tape or a customer discarded box for Free, they go on a Rant about Their policies & even threatened to "refuse service" to anyone who asks for anything free. I will be choosing a different Ups location since the "Assistant Manager" Danielle was very RUDE today. Good luck with this BAD attitude !!! Free Advise: Read the book called :"Give them the pickle" by Robert E. Farrell, author, to improve your Customer Service skills!!! Good luck !!! read more

One of the worse UPS location. I just have to deal with going here because it's my local store. There's one particular employee, I believe she is a manager, I think her name is Danielle. She's very rude. It makes it drop off a hostile environment. She has no idea of what customer service means. When she scans in packages she throws the packages and keep in mind some packages are fragile. She has a I don't give a f**k attitude like she doesn't like her job. It's awkward every time you see her interact with customers. The other workers are nice which is why I rate it 2 stars. read more

Staff was friendly and quick The young girl who helped us was sweet and gave my son 2 printouts to color and was very cheerful. When I called to ask a quick question when I left the guy was very helpful. read more

I needed to drop off a package from my job so I took my package with a label on it into the store just like I had many times before. I walked into the empty store and put my package on the counter. I tell the clerk that I didn't need a receipt and say thank you. The clerk asks if I am sure. I tell her I am sure and continue toward the door. At that point the clerk says 'I'm sorry we can't accept this package.' I ask her why and her reply was 'Because the box shows a picture of what is inside the box.' I tell her that I drop off like this all time. She says 'I'm sorry I can't accept it.' I have never heard of such a thing. That makes absolutely no sense. I had no desire to debate anything with this person so I pick up my package and I leave. I get back to my car and I still need to get this package shipped. I start to drive off and I see a UPS van parked in the parking lot. I drive over and the driver is sitting in his van taking a break. I pull up ask him if I can give the package to him and he replies 'Absolutely, no problem.' Thank you Mr. UPS driver for accepting my package (even though there was a picture on the box) and doing it with a smile. As for the UPS store - never again. read more

I am always shipping care packages for family members and the employees in this location are so genuinely nice, it always makes for very pleasant visits! The same girl helped me this time as the last and since it had been over a month I was surprised that she remembered me. I really appreciated that. She is very efficient and personable. While I was waiting for her to get everything together for my package, I overheard the lady next to me while she spoke with the store manager. The manager was so nice and helpful and as friendly as my girl. It is so refreshing to come into a business where people still have a great work ethic and are friendly. Whoever does the hiring at this store is certainly doing an excellent job! read more

The staff is very friendly. The prices are outrageous. $10 for a book of 10 stamps, the price to ship something via USPS was almost double what the post office charges. Never going back. Granted I could have went somewhere else and I will in the future. read more

If granted the opportunity, magement really remedies all issues. If you run into any issues here, contact the manager, Lisa, before running to Yelp with a bad review. She is very helpful. read more

I love the efficiency of this business. They have young, happy, eager staff to help you & get you out fast which I really appreciate since I conduct my business during my lunch hour. All staff acknowledges you when you walk in by welcoming you in. I appreciate everyone that works there and their efficiency! read more

I've never had an issue with customer service at this location but that fact that it costs $4 for them to RECEIVE an email for doesn't make any sense to me. Not to print, just to receive it. Please tell me what that covers besides part of your internet bill. That's literally highway robbery. I called prior to doing this and asked if it could be done and I would have my husband pick up the document and this was not mentioned. Not that you have to mention the costs of all services over the phone but let's be real...UPS, you know, that's a rip off and people should be told prior. You have to do better. Something so simple yet an easy way to lose customers. I'm very disappointed. I also see that there are replies to many reviews on here so I'll be interested to see if the same cookie cutter reply is made here. read more

Came here the other day to mail a baked good. Cynthia was wonderfully helpful, intelligent and patient. I couldn't have asked for a better experience shipping something I had zero experience with, she was so pleasant to talk to, not to mention she is very pretty. 12 out of 10 UPS, give Cynthia a raise read more

Alex was extremely helpful when I needed to send a fax. He was so pleasant and kind. I really appreciate Alex! read more

Went in for a live scan appointment. Don't bother to make an appointment. They did not meet their obligation. Epic fail!!!!!

I went to OVERNIGHT a letter, paid $75.87 for it to be there the next day before Noon! Well you know the drill, the letter was not delivered the next day, it was delivered the following day! So I call the the Ups store to request a refund and they told me that they would have to file a claim with UPS corporate and they would call me back the next day to update me, and I was fine with that! The next day came and I never heard from them, so at 4:30pm I called them again to get an update, and the person I was speaking to, said let me check to see if we have an update! Mind you, they were supposed to call me with an update, which never happened! After about 30 minutes on the phone, they finally came to inform me that I was getting a refund of $56 I believe, but if I had not called back, I would have never been updated, what happened to customer service in this country anyway!!! If you are looking to send something overnight next day delivery, save yourself the grief, use Federal Express!!! I wish I would have... read more

The assistant manager, Lisa, just seems to have a terrible attitude, for being the in a customer facing environment. First time I came in a few months ago, she had an attitude while I was picking up a package, and just thought she was having a bad day, so I just let it go. Came in to pick up a package again today, as I am a paying customer for a mailbox/folder, and after she checks my ID and gets my package, she proceeds to point at the address label and says not to use that address as that is only for customers that are box holders. I tell her that the address/box combination on there is my box that I've paid for, and in a condescending tone says, are you. I'm all about supporting local businesses, but my experience at this location has not been the greatest. Don't assume and judge people that come through your door. read more

I went there for a small thing and got charged a big cost $$$ I emailed a document to them for them (inside the store) so that they would print a hard copy for me rom the email. I got charged $4.oo the emailing service fee....correction: 3.99. I believe I should have been made aware of this fee prior to the transmission. Never would I have proceeded due to this overblown amount to send an email. My mouth fell open when I was surprised by the overcharge cost. I called around and no one does this. read more