I came to postal annex to send important documents and Alyssa helped me so much. I was nervous and she put my mind at ease. She not only helped me email the paperwork but also faxed the paperwork and made copies so I could mail it. She truly was a God send and helped me immensely. I'm truly grateful for all her help and definitely will be coming back in the future to get help with my paperwork. Thank you Alyssa! read more

This is absolutely BS!!!! I asked a family member to overnight my glasses to me. I live in Las Vegas and on my visit with my family, my dad who is going through dementia put my seeing glasses in the silverware drawer. I thought I lost them, a day later they were recovered and I asked if they could overnight them, I need them to see and drive and I work on a hospital so I need them for work. My brother went to this place and this establishment charged $188 to over night glasses that barely weigh half a pound. I called to get clarity on why it was so expensive, the lady barely stayed on the phone with me for 1 minute. She proceeded to tell me she flew the glasses to my home. I can find a round trip flight to San Diego California for a person with luggage from Vegas that isn't even a $188. This is crazy and a scam. The glasses didn't even weight 0.5 lbs nor did they even cost that much. I asked her what the other options were, to drive them or regular delivery. She didn't have time to stay on the phone to answer me. She actually hung up the phone. This is robbery! Taking advantage of customers. Horrible customer service. I would never ever tell anyone to use this establishment. If you want to get rapped with shipping prices this is the place!!! read more

PostalAnnex - Receipt of item, how much it weight and cost - Shipping Centers Near Me - Banning, California

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Very helpful and never have I had a bad experience with them. I have used their notary services and mailing services and their prices are always affordable. read more

Would not recommend this location, the services are sub standard. I paid to have documents notarized here and the Indian women sabatoged important documents by intentionally putting the wrong dates which delayed the process 3 times and she would not refund or give credit for the services. Don't waste your time here. It's over priced and incompetence services. I will no longer patronize this company and you should not either!!!! Find another notary -Run as fast as you can read more

Very accommodating Great staff Good place to ship things that are already tagged as well. I come here often And they have great hours to drop things off when usps closes read more

It's a beautiful day here in Banning Ca. What makes my day is taking my packages to PostalAnnex. They have wonderful customer service and are always very professional. This is a busy place meeting the needs of so many especially those who live in Sun Lakes community. Remember folks that if there is a line sometimes, it is because people value good service that comes with a smile. Mark read more

Getting there: Located in the Albertson's parking lot off of Highland Springs, the storefront is on the left side of the grocery store. There is plenty of parking in front of the store. Experience: I like this place for the convenience of my packages getting out on time. I usually print my labels at home then drop them off here. This place is great for a drop off, but since there is usually only one lady behind the counter the line can get long if you are going for anything else. read more

This place gets busy, but the workers are professional and always look for your best option for shipping. I've gone in there with things needing to go multiple places, and they're always patient with me. read more

Wow! Needed to drop off a prepaid FEDEX return. I asked for a receipt and the lady stated that they just don't give receipts! We left without shipping the item & it didn't matter to them. STAY AWAY!!! read more

Best and most reliable place for drop offs. Can't stand usps or ups long lines. Postal never loses my stuff. Thank you for your hard work

They will overcharge you for all "us postal service". For a regular stamp which is right now 49cents, they charge 60cents. I had several months ago a small padded envelope which was media mail. They quoted me 9.95 for this. I said NO way. I went to the post office and they only charged me 3.25. So if you want to mail stuff via the postal service, I recommend the Post Office. read more

How is this place still in business?!?!?! The OWNER is so rude! The OWNER! How?!?! I know that we are in a pandemic right now. And everyone is doing the best that they can. But there is absolutely no cause for someone to be rude. What happened to good old fashion customer service. If you have a line of people you still greet someone when they walk in. I watched the owner walk out from the back, see the line of people and not say nothing. What happened to, "someone will be with you in just a moment, thank you for your patience". Nope she doesn't say anything. This is not someone who wants my business. And I ship at least eight packages weekly. I'll start going to the PostalAnnex in Beaumont off of Beaumont Avenue! read more

Excellent customer service from Dipali on May 7,2022. Dipali extremely helpful in notorizing real estate documents and then emailing to escrow office in Arizona .Dipali also forward documents to my home email as copies and in the event the escrow office needed additional copies. The actions were above and beyond the expected and costs were very reasonable for the time, many pages notorized and documentation. These actions resulted in a closing of the escrow five days later without errors of missing documents. Five star professional experience, with great customer care and empathy. read more

Over priced.. they charged me $10 extra and didnt even get my package out till 2 days later... what a fucking joke..

I come here to annually notarized something. Once in awhile I will bring my Amazon return here for UPS shipping. When I have had to ship something, it was very expensive versus the post office. They are always helpful and friendly even though there's always a long line of old people from Sun Lakes LOL read more

Friendly staff, nice and clean establishment! Helpful employees who make your business matters fast and easy!

Very disappointed of this place. I dropped off 3 packages and only 2 were delivered. The third box NEVER left this place nor was it ever scanned by USPS. My assumption was that they stole my package and when confronted they acted like it was my own problem to resolve. I will drive several miles further to drop off my packages before even thinking about coming here again. AND the customer service is terrible. They talk to their friends and don't care if you're the only one waiting with several boxes to drop off. They're unprofessional, liars & thieves. read more

Not open during their posted hours. Even their temporary hours are not being followed. Waste of time. Don't come here because you have no way to tell if they will actually be running their business or not read more

Never will go here again! They are so overpriced, it's ridiculous. They wanted to charge me over $40 to send a small 7 pound package to Washington via mail. I said no way to the girl and she said I know our prices are high because it's a franchise. How do they stay in business? Went to the post office and mailed my package for under $20. Highway robbery at this Postal Annex. read more

SOMEONE, PLEASE, OPEN ANOTHER SHIPPING SPOT IN THE AREA! Let me also say that I never write poor reviews, but wow, this place is really dreadful. These women (they never hire men and can't keep any competent/friendly females) are really DUMBER THAN DUMB. No greeting, no, "I'll be right with you" when they're busy, absolutely no concept of customer service. And, DOUBLE the cost of anywhere else, which they justify by saying their prices are 'retail'. Um, duh, but what does that have to do with the price of tea in China? Possibly the WORST (multiple) experiences I have EVER had in ANY store, EVER. My guess is that daddy bought the business to keep his awful daughters out of the house. UGH. DREADFUL WITH A CAPITAL 'F' read more

This place is a joke. They won't even print out a label for you to track shipping and they make you stand and wait even if your just dropping off. read more

I own a business so I needed to have a box over the last year and a half at this location. I've been very pleased with the level of customer service they offer. I can't tell you how many times I've come in without my key and they have no problem checking the mail for me without a problem. I'm leaving this review because we have a new business location and I am no longer in need of renting a box. I would definitely recommend this place. I know the reviews on yelp are a little bit mixed but my experience has been top notch. If needed I would come in and use the services in the future. Thanks a lot for good customer service. Peace! read more

Had a great experience here. Had to print out over 200 pages and Launie helped us. (Hope I spelled her name right). Because of her, we saved 30 bucks on printing out a document that was half color and half black/white!!! read more

The sevice was great, BUT I feel the burn 50 cents per page to print a black and white page auch.

I've been using this office for several years and they always do a great job for me all three of the women that work there are helpful and attentive and I never go anywhere else for my mailing or packaging needs read more

Terrible severe! Workers are rude along with being awfully overpriced. Called to find out how much a lives scan would be and on the phone they say $78 but then charge $89 without an explanation. read more

I have a mail box here and am very pleased with the service I've received. The staff goes out of their way to accommodate me.

I waited in line to be greeted with cold service then the item I shipped was mailed to my house and not to the senders address even when it was clearly marked from, ship to. read more

I mailed a letter to my daughter 10 days ago from there and she still hasn't received it yet.mailed the same letter over again from the post office she got it in 2 days never again will I go there read more

DO NOT GO HERE UNLESS YOU ABSOLUTELY HAVE TO!!! They charge more than double what the post office charges. Tried to charge me $97 dollars to ship a package. When I went to the post office it was $47. What a rip off. read more

My sister shipped me my late mother's Italian, glass Lladros; a valuable set of figurines collected throughout her lifetime at various touchstone moments. My sister, knowing the incredible sentimental and monetary value that these statues carried, took incredible time and spared no cost-packaging the box wrapping each statues in layers of bubble wrap and filling the box with 4 inch thick foam, newspaper and packing peanuts. Having recently moved, she was unfamiliar with the area; so when faced with the task of sending this valuable package, she immediately turned to the trusted name and brand of FedEx. She also went to a considerable expense to add insurance to the already pricey shipping fees to the tune of $212.81 to ensure safe shipping. When the package arrived it was clear it had been damaged, as one corner of the unopened box was completely smashed in. Several of the Lladros were in pieces. I immediately contacted FedEx and well as the Postal Annex and received an absolute run around. FedEx states that I, nor have my sister have a claim, as the issue has to be resolved through the PostalAnnex. The woman that runs the PostalAnnex in Banning, CA, states she tried to file a claim on our behalf; however, FedEx states they won't honor the insurance due to improper packing. How can you make that statement when you haven't inspected the packing material? I have everything in the box as shipped but no one cares to see it. But yet they had no problem accepting the money to insure the same package. Attached is a picture of the unopened box and how it arrived. Certainly they would have not insured that box if it looked that way when it arrived at the PostalAnnex. The woman that runs the Banning Postal Annex refuses to return even the cost of the shipping, not to mention the insured value of the package. This business has disappointed us with its deceit and clear disregard for customer service. read more

PostalAnnex - Shipping Centers Near Me - Banning, California

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I have been doing business with this store for ten years. I have never had particularly good customer service but I have never had a bad one either. But last week I was on my way in to send a very small package. I forgot my tape to close the top of the box, I literally needed 9 inches of tape to close it. Before I walked in I thought to myself, I know they are going to lecture me on not taping the box and it was going to cost extra. But, It is like 5 miles home and 5 back to the store and I thought, well lets not assume their service is that bad and give them a chance. I went in and was greeted by a woman there working the counter. I told her may I have a 9 inch piece of tape since I had forgotten my tape dispenser, I also said in the ten plus years coming to this store I have never asked for tape before. She said, no, you will need to spend an additional 1,00 for that piece of tape. Well, as I had thought in the parking lot that this was how it was going to go. I have now made it my mission to never go to this location as long as I am alive or to recommend this store to anyone. I realize they may have countless people asking for tape on a daily basis, but the fact that that I have been coming here for so long meant absolutely nothing to the woman working there really got me thinking long and hard about where I choose to spend my hard earned money. And this place wont be one I will ever go to again. All I can hope for is that this place will go the way of other stores with stellar service like Montgomery wards and Circuit City. read more