We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

I'd like to share my awesome customer service experience that Jason provided when I needed some…read morehelp with a all in one computer. Jason took the time to look at what I needed the first time I walked in and offered up a good solution for the repair I needed. He not only repaired it in less time than I expected it works great. I will have one happy teenager daughter to have her computer back. Thank you..

Seriously super happy with Christian's customer service! We're opening a new office in Austin and…read moreneeded specific equipment. We've never been to Altex until this visit when we saw the sign from the freeway and decided to check out what the store had to offer. We walked in looking for a specific firewall, and Christian helped us find everything that we needed in the store. We didn't grab a cart when we arrived, but grabbed so much equipment that Christian helped us carry the hardware and set it aside for us at the checkout counter. We needed him to walk all around the store and show us where to locate specific parts. It was great! They had everything that we needed. Also, when our ride didn't park in the correct parking lot, Christian walked outside with us helping us carry the heavy boxes. He was so nice and helpful!!

I am very satisfied with the Vivent system. The cameras, the motion detectors, the panel database…read more are very easy to operate. The technician ( Lawrence) who came to explain and install the additional home security equipment was exceptional- his professionalism, his technical skills and understanding of the Vivent system was outstanding. Vivent is lucky to have such a great employee and I hope you have more like him in your workforce.

I've been a loyal Vivint customer for many years, and the company itself has always delivered…read morereliable service and strong security. This review is not about Vivint as a whole--it is specifically about the unacceptable conduct of one customer service agent: Megan. Megan attempted to assist me but was unable to resolve my issue. When I asked to speak with a supervisor, she placed me on hold for 15 minutes without a single update. It became clear she had no intention of returning to the call, and she simply waited me out until I hung up. That is not customer service--that is avoidance. When I called back, Joy/Julie answered and resolved my issue quickly and professionally. I then spoke with Vanessa, a supervisor, to express both my appreciation for Joy/Julie and my serious concerns about Megan's behavior. Megan demonstrated a lack of professionalism, urgency, and basic courtesy. She either needs significant retraining or may not be suited for a customer‑facing role at all. Every customer deserves to be treated with respect--exactly the way any of us would expect to be treated.

The owner of the company called and assisted me right away. Thank you…read more The repair Tech Tyler was outstanding and very professional. Took care of the problem. Excellent job!

A year ago, we sold our house that we were scammed to install their security system. I called and…read moreasked to cancel and or move equipment. They claimed I had stopped payment, which was an auto charge. He wanted a bundle of money and would not do anything unless I paid. Not only was I taken for 4 years but went to closing and they had a lien against the house to a tune of $8000. I've sent info to local and state fraud agencies and I e never been contacted. They have taken in so much money with their bait and switch. I don't know how people like them can stand themself. I am more careful now.

I hired these guys to repair a broken lock. Prompt, professional, fair and honest. I would hire…read morethem again in a heartbeat.

Quick and thorough...We got all the doors rekeyed. He was on time and got right to work.read more

I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.