Call them with a busted AC on a Friday evening and they were able to get somebody out the next day on a Saturday who called me to give me a heads up on their arrival. Luckily ended up being a minor issue which they diagnosed were able to repair fix and check out the rest of my system would highly recommend. read more

It took 3 days, in August TX heat, to get a return call from you guys after we contacted our home warranty One Guard. Alex Martinez came out and spent 45min up in my attic just to tell me when he came down- "Oh ya you need a whole new system, you don't have the correct system for your home you need a 5 ton unit for $9,000"......We have a 5 ton unit interior and exterior.....apparently nothing could be done BUT he requested a Zelle payment $225.00 with no estimate or invoice for what was done. A/C was not fixed, still had the same problem.... So we decided to close out our claim and go with people we know and trust....COLD ON THE RIGHT was in my attic for 10min to identify our problem. They flushed the clogged p-trap, found the leak, fixed a loose PVC even though it required a deck saw to get to it, and identified that our upstairs bathroom wasn't draining properly which WAS the cause of our issue...for $391.00. They also installed a Jones Valve, showed how to use it AND cleaned our outside unit for us... our unit wasn't shot, it just took EFFORT to fix it. This is the 4th vendor sent out to us by One Guard who has lied to us...given us false information and insisted on some huge repair or replacement we didn't need. Needless we will not be calling you back again. read more

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If I could give this company zero stars I would. The first time a technician came out and said it was the capacitor. He "fixed" it but 2 hours later it was hot again. We called him out again and he said it was the fan. He temporarily "fixed" it And said he would be bringing another fan the next day. The fan ran so loud you could hear it two houses down from us. And two hours later it was not working again. We called for a third time. Asking for a different Technician this time. They sent the same technician. He had horrible customer service. He could not communicate with us what he had done or what he had fixed other than naming the item he had fixed. The third time he came out, he said it was the compressor. It was a Sunday and he said he would get the part and somebody would come out Monday to fix it. Monday morning we got an email from the company saying they were no longer going to fix our air conditioner because they did not like the way we had requested a different technician and communicated our disappointment with them. So after three days of no air in JULY on Texas we are having to start from square one and call another company. I would not recommend this company to anyone. What a waste of time! Very very disappointing. read more

Andrany was friendly, timely, professional and provided us with good useful information.

We've used Air Zone for several years for both contracted maintenance and a new unit. When our 15 yo unit went out, they explained options at multiple price points with the pros and cons of each, no pressure to sell us more than we needed. They're always on time, polite, knowledgeable, and efficient. read more

"Appreciate the support I received from Jesse and the Air Zone team. I had warranty work done today and entire experience from scheduling to communicating arrival times to actual work performed was awesome.". read more

"They went above and beyond what was expected to get the A/C in my home fixed. From the front desk person Gilda to the tech Mr. Gomez. They were both exceptional and provided excellent service.". read more

Air Zone has always taken good care of my Heat Pumps. They are super nice folks to deal with, honest and dependable. They installed all my equipment when my old ones died and my home warranty suggested them. They have done a good job of maintaining it. Roger always brings a smile when he comes. read more

Second time I've used Air Zone. This time I requested they do my home warranty service call because I was so happy with my first experience.". read more

Jerry was AWESOME! My new system works great, and the team that installed it was fast and professional. Jerry came back to check on the system this week and make sure it was operating correctly/adjust settings, and did a great job with everything. Will definitely continue to use for service going forward and highly recommend. Terrific price!!! read more

G The message you included was: Jerry was friendly, professional, and extremely knowledgeable. Clearly very experienced.. went out of his way to explain and answered my questions read more

Awesome techs I have a property manager and they are the one that chose the company but I still feel like they did a great job so far.

Air Zone has come to our rescue 3 times already. Very professional company with good technicians and very competitive pricing. We have been extremely satisfied with their promptness and ability to resolve our issues. I'm so glad we found them.! read more

Excellent heating and air conditioning company to work with - highly recommended. Showed up when expected. Found issues that could have been missed. Work done was effective. Reasonable price. Answered all questions. read more

Roger was great!! He was friendly, knowledgeable, and professional. After diagnosing the original problem he stated low airflow is often the cause. He checked the airflow and determined the system had not been adjusted to the proper settings when it was installed. Roger told me the adjustment he made will help prevent the part that burned out from going out again, improve the comfort level inside the home, stop condensation from dripping from the vents as it had been doing, and likely reduce our energy costs. read more

Been very happy with Air Zone for over 5 years. Prompt, courteous, efficient. Roger is usually my tech and he has earned my trust as an expert technician. Air Zone stepped up when my Home Warranty service failed. read more

Three words to describe this company and their work: Integrity, Quality, Excellence If you want the job done the right way for less than the other guys, Air Zone is the ONLY way to go. Five stars for: Great communication Excellent service for less than most companies Prompt and high quality service Cleanliness (Other companies leave a mess behind them. To me, keeping your home clean shows a sense of respect.) The guys at Air Zone are LIFE SAVERS!  I am currently in the process of selling my home and this is the second time they have saved me! First my AC broke unexpectedly. The first company that came out (recommended by my realtor) said the whole unit needed to be replaced which would have been several thousand dollars. I asked Air Zone for a second opinion and they fixed it for $625! Works like a dream. Then I had to repair the heating system at the buyer's request. Someone recommended a different company to patch up the heater for $890 even though Air Zone recommended a true fix for $4800. Well I went with the patch up job against their recommendation because it was a lot less expensive. The owner of Air Zone literally told me "I won't be able to sleep at night if we do a patch up job." And of course, the patch up work wasn't accepted by the buyers so I called up Air Zone and they beat the quote of the other company to fix it the RIGHT WAY. Not only that, but they came the very next day to get it all done before the final walk through with the buyers!  I have had only amazing experiences with Air Zone from start to finish. They are truly amazing! read more

Last year, I needed 2 HVAC units in my home. Air Zone has great quotes with different equipment. I went with their recommendation. They arrived in time, did the job and cleaned up afterwards. No pressure sales in anything . Units work great and now I use them for semi annual mai. Won't use anyone else read more

Jerry and his team are awesome. They responded super quickly--basically less than a week after we contacted Air Zone, we had a new HVAC unit expertly installed for a very reasonable and affordable price. Communication was awesome, everyone was friendly and professional, job was well done. Air Zone rocks! read more

I came home from the beach last week and both air conditioners in our home were malfunctioning. Alex and his team came to the rescue. One unit was repairable and the other needed to be replaced. Everyone at Air Zone was professional and courteous and they arrived on time. They communicated well, stayed true to their quote and gave us different options on equipment. It's hard to find the right words to explain the feeling in your gut that makes you feel someone is being honest with you and treating you like family, but these guys have got that. Can't say enough how pleased we are. Putting them on the speed dial! read more

Technician was very knowledgeable and professional. Had Furnace pre-check. Very efficient

Air zone did an excellent job. Check everything out and my a:c is working great that is all that is needed to be said

Jerry was great! We were able to schedule a technician to check out our AC pretty quickly. I knew exactly when he would be stopping by as they made sure to send me a text alert. He was thorough and figured out the issue. read more

Jerry recognized that we used Air Zone in the past and had a warrany on parts. Upfront & honest. Timeliness is awesome. Will call again, but hopefully a long way down the road. read more

Air Zone came to our rescue when our AC went out. Jerry with Air Zone was fast to respond, diagnosed the problem, got the part and quickly got the AC up and running again! Highly recommend and Jerry! read more

Another 'save' from AirZone this August, as they replaced a motor in one of my A/C units. My sister and I really like Roger; he is very professional, amicable and answers our million questions. My pets love him, too:) Until next time...hopefully not too soon, Airzone! read more

Azcarry from Air zone Heating and AC was awesome! Friendly and thorough. Thank you for your help!!

The service quality and price for my new air-conditioning system was wonderful. I've used Air Zone for eight years and I wouldn't switch for any reason. I highly recommend them. read more

Look no further, this should be your HVAC service provider. The technicians are top notch. Never disappointed in the service.

Air Zone came out via my home warranty company to unclog a secondary A/C overflow line on a Thursday. Before the technician, Danny, left the house he said "I hope I don't have to see you again soon" and I thought the problem was resolved. The very next day LOTS of water was coming out of the air vent on the first floor. I called Air Zone first thing in the morning and the owner, Alex, said that is normal and it is just "sweating". I said this is not normal and made another claim with my warranty company so they re-sent Air Zone to full fill the request. They came out the same day (Friday) and the same technician Danny said he couldn't find anything and recommended getting my air coils cleaned which would be $650. He left and by Sunday water was bubbling and leaking through the drywall next to the vent in the kitchen that was leaking water. I made another warranty request and emailed Air Zone again saying the problem was not fixed. Air Zone emailed me back and told me to get my air coils cleaned or go get a second opinion from a plumber and refused to return to my house to do any further investigation. After this, I called my plumber to come out the next morning. He opened up the ceiling and pulled out the culprit...a bused A/C condensation line. Air Zone could have come the next day, opened the ceiling, and fixed the issue within an hour. Instead, water leaked from this busted PVC pipe (shown below) for over 6 days and caused over $800 worth of damages! The owner is stubborn and wouldn't take accountability for his technician's mess-up and refused to correct his mistake. I would NEVER recommend them and moving forward I will never let them do work on any of my properties EVER AGAIN. read more

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I have a home warranty through Landmark Home warranties (though I will not be renewing after my experience with them, but that is a story for a different company page) Apparently Air Zone is one of the contractors that Landmark uses. My A/C is out completely and my ticket was submitted Wednesday at 3:30 pm. I called the company directly because this is an emergency so I wanted to find out how soon they would be out. I know this yelp page says they work 24/7, but apparently that is complete BS because they told me "well we are coming up on 5pm and we have no OT appointments, our first availability is Friday morning" UNACCEPTABLE!!!!! If I wasn't using my home warranty to cover this, I certainly would not call this company to come out and do any work at my home, and I am currently calling the warranty company to tell them they need to bounce this call to another more responsive contractor Update: I have to blame most of this issue on Landmark home warranty. This is summer, so most HvAC companies will be busy, and it is the warranty that won't pay for the company to come out in OT. In fact Landmark won't even guarantee next day service. Both techs that came out from airline were polite, helpful, and knowledgable, and once I could get them out to my house, everything went very smoothly. So, that said, I would not recommend landmark home warranty, but at least for residential service, I have no problem recommending Air Zine read more

was very thankful for this company they made time to put me on the schedule.. Our heater was out and our home warranty found this company who came through for us the same day .. The technician was awesome he was a young man who knew what he was doing , explained it all and what was causing the problem .. Thsnks gain for coming through and fixing our heater !!!!! read more

Service was professional, quick, thorough and respectful (especially given the current pandemic issues) We would absolutely recommend this company to friends and family! read more

This team goes above and beyond - my AC went out Wednesday morning and I've had four techs across three visits working to get us back online. Not to mention they scoured town for a part when places were already closed for the holiday. Azcarry, Israel, and Roger, until 8pm on Saturday night, have been amazing. Thank you! read more

AC went out. Dispatched to my residence promptly and fixed it in under an hour. Highly recommended. read more

Roger and the team are fantastic to work with! Roger has been to our home a few times now and is always prompt, curteous and efficient. He is always willing to explaining the issue, the health of our unit, and is patient as he answers our (many) questions. I really appreciate his willingness to treat us with respect and ensure we know and understand our system as best as possible. On this most recent visit, he came out quickly on a holiday to ensure our system was back up and running before the cold front came in. I would recommend Roger to anyone and everyone! read more

Love you guys!! Your team originally came out and found we needed a new coil and circuit board for a chronic problem we were having, but we had to go through a different company due to home warranty and it took DAYS. They finally came and reconnectected the outside unit (a band aid from your company until it could get fixed), NEVER went in the attic to diagnose, and said it looked to be cooling... Lo and behold they found nothing wrong AND the temp was still rising. After putting up a fight we were able to get yall back out. Your company cam through within a day of finding our and fixed us up. Imma tell everyone I know about y'all. Just sayin. :) read more

Without a doubt one of the smoothest, easiest experiences with an HVAC vendor we've ever had. They were contracted through our home warranty company and Manny, the person we spoke to at the company, couldn't have been friendlier or more helpful. Issue occurred over a weekend and they were prepared to come immediately the following Monday. This is a rather fast turnaround for a vendor working through a home warranty company. There was some additional urgency so, for a small surcharge, they were actually able to put us on emergency service and came out same day. Communication couldn't have been better and the problem was remediated within a few hours. I cannot say enough positive things. Two major thumbs up. read more

"Great job!". Re-routed duct and added thermostat to create a 3rd zone to a hot spot in our downstairs space. Quality work and a reasonable price. read more

I had the unfortunate experience of working with Air Zone because they were a contracted vendor of my home warranty. It was odd to me that both of my units had the same issue and the tech could not answer my questions so after their visit, I got a second opinion. Air Zone's assessment was not 100% true and I do believe that they know how to wordsmith and craft their assessments on paper to where the home warranty doesn't have to cover anything. They even conveniently left things out of their assessment and did not write details about how my unit was not functioning properly. I even emailed about the assessment/quote to ask questions before I had the second opinion come out. I'm not sure if it's the owner whoever handles quotes but even their response back to me was short, cold and not someone I want to give my hard earned my money to. My second opinion saved me close to $1500. I'm not sure if that's a big deal to everybody, but it is to me. Because of this situation I have canceled my home warranty so both the warranty and Air Zone have lost a customer of almost 5 years. It always tells you something about the quality of service you are receiving if the person at your home is on their cell phone the whole time and not focusing on the task at hand. It makes you really wonder what work they are really doing or if they are making something up to charge you more money. Based on the assessment I was given by Air Zone and my second opinion, I do believe that Air Zone commits fraud in order to stay in the good graces of their home warranty contract. I have seen other reviews where they have blatantly committed fraud as well. read more