The folks at The Coolest are truly exceptional in all functions - technicians, sales, admin, install, everyone! Their pricing was more than fair, their customer service superb, their patience with questions, everything was excellent! Shout out to Jackson for the initial visit and especially today for Caleb and Rigo was a FANTASTIC job installing a new 3-part system. They exceeded expectations in every way and went above and beyond to make sure everything was just right and that I was satisfied and had all my (many) questions answered. I won't use another company for anything HVAC related again! HIGHLY RECOMMEND! read more

Caleb and Rigo swiftly installed a 2 ton mini split at my residence and finished 2 hours ahead of schedule! Two very competent and professional guys representing the company well!! read more

Great cool company and staff. Mr. Rigo and Mr. Caleb and one other Mr. who assisted, installed a new HVAC system. The staff is very knowledgeable and friendly. Give them a try. You won't be disappointed. read more

Dishonest, promised to help my grandmother with a homeowners insurance claim, but cancelled a reinspection appointment of her old unit with insurance, and did not notify our family prior to doing so. Threw away her old unit without notifying our family, after trying to schedule reinspection a second time. Deceptive business practice and false promises. Would have recommended them to anyone prior, very disappointing experience. read more

Dagan, the technician we had from Coolest LLC, was excellent! He provided clear explanations for everything. He did not try to upsell any dubious add on products like "UV lights". He didn't recommend unnecessary services, like another company in the area. He was very knowledgeable. Also, the pricing was reasonable compared to some other companies in the area. Thanks Dagan! read more

Friendly and professional all around! Our current HVAC unit was undersized for our home, and we needed to upgrade. The Coolest helped walk us through every step, always prompt with their communication and patient when we had a lot of questions about the different options available. Reece was very knowledgeable and was able to communicate the technical aspects in a meaningful way that we could understand. The crew that came out to install the new unit was professional and efficient, and Dagan did a wonderful job making sure we understood how to use the new thermostat once the setup was complete. Highly recommend! read more

I had a system installed on July 8, 2025 by Willie, Rigo and Carlos and they did an excellent job. They are professional, friendly, knowledgeable and they cleaned up after they finished. They took the time to explain the system and set up the new thermostat. I highly recommend them and The Coolest to anyone needing HVAC repair or replacement. The price also beat the competition. read more

We had a fantastic experience with The Coolest . From start to finish, their team was professional, knowledgeable, and extremely responsive. They clearly explained our options, helped us choose the right system, and never pressured us into unnecessary upgrades. The installation was smooth and efficient. The crew arrived on time, worked neatly, and left everything clean once the job was completed. You can tell they take pride in their workmanship. What really stood out was their pricing. It was fair, transparent, and competitive compared to other quotes we received, with no hidden surprises. If you're looking for reliable service, quality installation, and honest pricing, I highly recommend The Coolest. We're very happy with the results. read more

I didn't want to replace my AC -- it's expensive, and I had no idea what I was doing. But Reece answered all my questions (and believe me, there were a lot!). After getting several quotes, I chose them, and I'm so glad I did. Rigo and his crew worked all day to get everything done. And even after spending hours in a hot attic, Rigo still took the time to patiently explain the new system to me with a smile. That level of professionalism truly stood out -- and beyond being impressed, I genuinely appreciated it. They left everything clean and tidy, and now my AC is running smoothly -- and more importantly, it's cool. read more

Reece came to inspect our system which was over producing condensation and leaking into our vents. He explained everything he found in great detail and answered all our questions and options for repair. He didn't seem sales-y and was just get us the best solutions. We decided to move forward with replacing our entire unit. Rigo, Marco and Cole came to replace it and were extremely professional. They asked about removing their shoes and were understanding of our annoyingly loud dogs barking at them for a bit. They cleaned up and explained everything with the new system. Highly recommend using The Coolest for all your unfortunate AC needs. read more

The Coolest - New unit - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

When my A/C stopped cooling, I called The Coolest, LLC because they're listed as a preferred vendor in my neighborhood. The technician found a leak and gave me two costly options: replace the coil for over $3,000 or replace the entire indoor unit for over $5,000. I always seek second (and even third) opinions for major repairs, and I'm glad I did. After having two other HVAC companies inspect the system, I learned that I didn't need such extensive repairs. The company I ultimately went with provided a more reasonable solution that made sense for my situation, especially since my unit is nearly 10 years old and will likely need replacement in a few years anyway. By going with the other company, I saved myself thousands of dollars. While The Coolest may not be outright dishonest, I didn't feel confident in their recommendations or expertise. Because of that experience, I won't be recommending them and will be sharing this feedback with my neighbors to help them make more informed choices when dealing with HVAC issues. read more

I was only in Austin for one day. Spoke to the dispatcher and they were able to send someone out the same day. Thank you for your quick response for fixing my AC. Sincerely appreciated. read more

WARNING: I had read positive reviews about this company, but I had an awful experience. Had a new complete HVAC system installed and they left the job looking like this, with the ceiling pain/drywall coming down like this. In addition, I had some concerns about the humidity levels in my place with the new unit running. The owner, Mark, called me and was incredibly rude and disrespectful, saying that he had much bigger concerns than this right now and was going to get around to it eventually down the road. For someone who just spent a lot of money (10K) on a new HVAC system, found this customer service just really disappointing. The owner was downright nasty to me. They sent a technician, Cole, out to address my concerns, and upon leaving, I learned that he intentionally manipulated the system settings to create falsely improved humidity readings (see the pic of the calibration settings below) giving the appearance that the issue had been resolved, when it had not. This was a deliberate act of deception, and I was never notified that he had manipulated the calibration settings. As soon as I learned he did this, I contacted them about this, with very little response from the company, other than "yeah, he shouldn't have done that". I would highly, highly recommend you use another company, this was super shady business. ------------ In response to the owners comments below: I have never terminated our work together, I have been trying to get ahold of you guys to address my concerns with no response. Not cool, man. Can you personally reach out to me and schedule a visit? Under no circumstances should the diagnostics be adjusted to reflect a lower humidity level than it reads; this is manipulation, particularly given my chief concern of the humidity levels being too high. Your manager Lee even told me that this was inappropriate and he would speak to Cole about it. Furthermore, there was never any follow up visit discussed like you said. The crack in the wall was not small, it was big, and the pictures speak for themselves. This was right after the install of my new unit. Same day, just left like this, and you were rude about my concern to get this addressed quickly. Lastly, I never requested a full refund, and again you have demonstrated that your lack of customer service here by painting a patron (who just paid 10K for a new install) as a villain, rather than making things right. read more

The Coolest - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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I don't hand out five‑star reviews lightly, but CoolestLLC has earned every single one. We first called them in March to replace a wheezy old furnace‑AC combo. From the first phone call to the post-install, they were dialed‑in with quick quotes, prompt text responses, and no upselling. Super smooth and pleasant install. Mark even helped with the rebate process! A few weeks ago: our other upstairs unit gave out. We went back to Coolest and the second install was the same top quality service! A few days after the install, they generously agreed to stop by and tweak the airflow to squeeze a few extra degrees of comfort when asked. Two clean installs this year five months and both are flawless. 100percent recommend. read more

The "COOLEST" to my rescue, again . Got back from 2 months away, right when Austin had another, storm. It became my "storm", as my AC was hit by lightning strike, NO AC , my cooling became, COOLESS! BUT, Coolest to the rescue. They were VERY busy, yet snuck in here late instead of leaving me in the 'storm'. In the rain, I believe the VERY SPECIAL 'SERVICE' MAN was Dagan, came and restored my AC to perfect working condition. YEAH ! Dagan performed his great Service, adding TO the honor of this Company. Thank you Dagan, blessings upon you read more

Mark and his entire team all deserve five stars for their service, kindness, knowledge, patience, and pricing. Kaleb went over and above when he came to service my HVAC for winter! Bianca is an excellent communicator and always so responsive with scheduling needs and any other administrative need. I have worked with other HVAC companies in the past but from now on, The Coolest is my team for my business and all of my family members. Thank you, Coolest! read more

Went through several rounds of quotes with companies around town for an HVAC replacement and The Coolest impressed me on several counts. Their project frontman, Reece, is fantastic -- honest, not pushy, and very knowledgable. The onsite assessment was thorough. The attention to detail before, during, and after the install were top notch. Thank you to Rigo, Caleb, Logan, and David for your excellent work and attention. I won't hesitate to recommend these guys to anyone. read more

When your AC goes out in mid June, it is NOT ideal BUT luckily The Coolest was able to come out the same day! Kaleb and Reece are especially awesome and communicative. I would highly recommend Mark and his team at The Coolest to anyone! There's seriously no other AC company that offers this level of service. read more

I requested service for a upstairs damper that wasn't working. The service technician was very friendly and knowledgeable. The damper issue is not resolved at this time. The parts had to be ordered. My system is 11 years old so I requested a checkup and cleaning. Decided to have both capacitors replaced while he was here because both were reading low. With the cleaning service he will be back in the fall to check the heater as part of the package. No complaints. Great and timely service! James in Bellingham Meadows, Austin. read more

Highly recommend. Price was right, interaction was positive, quick and proactive, installation was quick and on schedule. We had a couple of wrinkles that needed to be ironed out after installation and they were dealt with immediately and very civilly. Reece gives great customer service. read more

They replaced our hvac and venting last year as well had done seasonal service calls since. Everyone there does a great job and is super nice as well. I did my homework before selecting The Coolest to replace our hvac and it was a great decision. They are professional and are there when needed. read more

I see The Coolest has a lot of good reviews but our experience yesterday was so frustrating I felt I needed to share especially since numerous others at our condo complex have had very similar experiences with The Coolest. We paid the weekend premium to have a tech come due to our AC not blowing cold air. After an inspection we were given 2 options. Refill the coolant or replace the entire unit for $7,000. The tech said there was most likely a leak. They didn't know where and never even offered finding the leak as an option. In hindsight, I feel they didn't offer to find the leak because no leak existed. We were going to go with the option to refill the coolant but the tech strongly discouraged us from doing that and really was only pushing for the full replacement as the only viable solution. The tech seemed genuinely irritated that we were not committing to a $7,000 purchase on the spot. One of the first things the tech did was flip a switch on the rooftop unit and we replaced the filter inside (approx. 5-6 weeks old). Cut to shortly after the tech left and our "broken" unit which could only be saved by a full replacement was working perfectly!! I can't imagine how The Coolest could in good conscience could push such costly and unnecessary services. The impression we were left with was the tech's mindset was, "no idea what's going on with this so let's just recommend the most expensive option possible". read more

I researched to find The Coolest and they have the best reviews across all the platforms that I checked. I really was looking for a fairly priced, qualified AC repair company that wasn't going to up-sale me to an unneeded new Air Conditioner. The response times and communication were great. My AC broke at night and was able to get it fixed the next day. The repair men were professional and answered all my questions. They will be my go-to AC company going forward. read more

The Coolest has been servicing my home for 8 years now-- since the company was brand new! I love this small company!! I trust them, they are fair, they are honest, and they always send knowledgeable and personable technicians. One thing I appreciate is that they are great at communicating in a way I can understand, present multiple options, and allow me to make an informed decision without pushing me. They replaced my o.g. 15 year old system, and have been maintaining the new one (new one is soooo much better; I'm very pleased with it). I wouldn't want anyone else, I recommend them to all of my friends! read more

Working with The Coolest has been a positive experience. They were prompt, knowledgeable, and professional. I saved your number for any future repair needs. read more

A few weeks ago, my family came back from a trip to discover one of our two AC Systems (one system for upstairs and another for downstairs, both Goodman / Amana Heat Pumps) was not working. After some trouble shooting, we determined that it was likely a bad compressor which would've been thousands ($$$s) to replace. Given that our two systems were installed back in March 2007 and have had a decent 15+ year run, we decided to replace both. Not expecting to have to replace our AC this year, I began researching options. I quickly decided that we would go with a full-variable system from either Carrier / Bryant, Trane / American Standard, or Lennox. These brands were the highest rated, had good warranties, and offered top-end, highest-efficiency (20+ SEER) system to match our recent investment in Solar. I then requested about 10 bids from different Austin-area HVAC Contractors that had high ratings (more than 4.5 star) on Yelp / Google reviews. The proposals came back with slightly different scopes and a wide range of prices. I created a superset of scope and narrowed down to four contractors. The final four contractors all impressed me with their knowledge, skills, attitude, experience, and professionalism. I asked them all to update their proposal based on the same scope. In the end, I selected The Coolest, LLC, which is owned and operated by Mark Legare. The Coolest agreed to do everything I needed (rebuilding plenums, addressing some duct work, adding dampers, installing & configuring full-variable Carrier Infinity Greenspeed 3-ton and 4-ton systems with AprilAire filtration and REME HALO LED purification. After selecting The Coolest and signing the contracts, Mark went to work in procuring the equipment (no small task in today's supply-constrained world). Within a matter of a few days, Mark texted me with good news, he was able to get all the components we wanted without compromise and scheduled installation for early the following week. The installation was a marathon and not a sprint. The Coolest's Installation Team of Rigo and Cole were outstanding! Both guys were very knowledgeable, amazingly courteous, respectful and some of the hardest working HVAC installers I've ever come across. The team focused on our non-working unit (located in our attic) first and took a solid three-ten long-days to carefully remove the old system, address new work items + cleanup, and install the new system. Their methodical approach resulted in a first-time-right working system that just purrs. Next, they moved onto the second system, which took about a day-and-a-half. The team continued with their methodical approach carefully remove the old system, addressing remaining new work items + cleanup, and installed the second system. No surprise, but another first-time-right working system that also purrs. The results of our HVAC replacement are a work of art. The old installation was functional but a hodge-podge of wires, non-ideal duct runs, plumbing hacks, etc. The new installation is worthy of a museum display and is truly a work of art! See for yourself... If you are looking for an honest, trust-worthy, knowledgeable HVAC Contractor that gets the job done right - contact The Coolest! read more

The Coolest - Before - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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My AC stopped working on a Monday late afternoon and I called The Coolest. They had someone over that evening that gave me a temporary fix since I decided to go with a new AC (old AC = 19 y/o). Two technicians were out here on Wednesday morning and got the new AC installed and showed me how to use my new thermostat. They were extremely courteous and friendly! read more

I would totally recommend The Coolest to anyone looking to replace HVAC systems. They gave the most competitive price for a very good system. Reece the sales lead showed up the next day and explained everything and gave good discounts too. Once everything was finalized, in the next few days Rigo and Willie the installers showed up at 8:45am and did a fantastic job. They were polite and answered any questions we had and were respectful of the property. They worked till around 8pm to make sure everything was tested. Overall the installers were very competent and would highly recommend. read more

Excellent service! I requested a diagnostic test be ran on my AC unit as it's not cooling properly. The Coolest came out quickly, ran the test and assessed the problem. Reece is a phenomenal technician and taught me a lot about the dos and don't of AC use in Texas!! Will be using them again and again, thank you Bianca, Reece, and The Coolest!! read more

Used The Coolest again, this time to replace my entire HVAC system. I hardly leave reviews (and definitely not updated reviews), but their service deserves it. They had the team out to my house on time, and replaced the units in about a half day. The city inspector found some issues with the flue location and it was going to require some work to get it fixed by a roofer. Rather then fighting with the customer like I suspect most companies would, The Coolest took ownership and covered the cost of repair. I would hire them again with no hesitation. If you're getting something as vital as your HVAC fixed/replaced, go with The Coolest read more

I really have been pleased with the service at The Coolest. Reece, our service technician, was thorough and professional when conducting our routine AC inspection. He was pleasant, and I got the impression he isn't trying to sell you something you don't need. It's refreshing to work with a company that focuses on providing quality service. It seems like that is becoming less and less common these days. Thank you Reece, and I definitely recommend! read more

Absolutely chaotic. Didn't know how to make an appointment for a quote. Connected me with her manager at home who was pissed and said I didn't need to speak to him. Sent me text about an appointment that wasn't made. It's a madhouse. Stay away. read more

This HVAC company came to my place to check for a condenser coil leak. At first my building didn't let them in because they didn't have proof of insurance, not a good start. When they came back the guy says the defrost board is not working and I'll need to replace it. I didn't have that problem before he came. To recap: HVAC was working before they came, stopped working at the same exact time they came to check it out. The guy obviously fried the board. All they did was send me an invoice for coming out there to break my HVAC, quote the cost of repairs for a new board, and suggested I just buy a whole new unit. I strongly don't recommend. read more

Was beyond impressed with the level of communication, quality, and timeliness of The Coolest. I'd highly recommend them for any/all of your AC unit needs. read more

Update to my previous review (which was great). We built a Studio in our side yard. We needed a mini-split. I contacted Mark and he suggested a great unit. He gave me a good quote. He and I exchanged emails for about two months while the Studio was under construction. When the time came one of his crews showed up and the finished in less than a day. Super polite and respectful. The whole team was fun to work with. The unit is in and working great. We had them also install a wifi-control so we can monitor and control the AC from our house. read more

The Coolest - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Having had the unfortunate experience of working with multiple HVAC companies within the Austin area, to no avail, I was extremely lucky to find The Coolest to finally resolve the issue. While others kept bringing up new possible problem areas and more required testing $$$, The Coolest was able to quickly diagnose and check the entire system and fix what truly needed to be repaired. They were thorough and responsive like a true journeyman...Trained with the traditional values of doing an honest day's work. Thank you Ms. Bianca for answering all of my wife's questions and making her feel comfortable, and Mr. Travis for skillfully getting the air cooling again with the new replacement evap. coils. Big thanks to Mr. Mark for having established a company with an experienced team of good people (genuinely nice). Great job and thank you for taking care of my Austin home... You are THE COOLEST! read more

I called this company this morning and two hours later they were at my house and fixed my AC. Heck ya! Our technician, Rigo, was very polite, efficient, and knowledgeable. He fixed the problem quickly and now our AC is working again. I would definitely use this company again if we experience issues with our unit in the future. The coordinator Bianca also texted me when Rigo was twenty minutes out. Just excellent service all around. Thanks so much, y'all really are the coolest :) read more

The Coolest has been my go to for the past 7 years. From renting to owning a home they have always showed up for me. I recently had rodents cause extensive damage to my ducts causing my ceiling to hold water. The Coolest showed up day of, evaluated the situation, mapped out a clear plan and went to work that week. As always, I love you guys and appreciate your work! read more

I spoke with Bianca bright and early this morning , and explained the temperature differential issues within my house.She provided me with an available time slot for this morning. I was impressed! "Monsieur Caleb" came out right on time, and assessed the issues. He did not try to "oversell" me and understood my concerns and solved the matter promptly. If you want an honest and fair HVAC company - give them a try. You will not be disappointed. Blessings read more

I was really impressed with the level of customer service from The Coolest. Bianca is on top of things and very responsive, even responding to messages late on a Friday. They came out with short notice and did what was asked. I will definitely continue to use The Coolest for my future HVAC needs. read more