The Good Apex deserves credit for their emergency availability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees. read more

Apex Heating & Air Conditioning - Invoice - Heating & Air Conditioning/HVAC Near Me

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under an hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician. read more

I've used John for HVAC repair and replacement for the last 10 years. He's always professional and accommodating. Recently we ran across a city inspection issue with my 50 year old house. John drove the resolution working closely with my electrician. Highly recommended. read more

I had a rental property lose heat on the worst day of the year when everything was frozen over. John went out and skated his truck to my rental, resolved the issue, and charged me as if there was no weather shut down. Highly recommended. Reliable, honest, and fast. read more

John, the owner, was great from the minute. he answered the phone. He showed up on time, got it fixed promptly and charged us fairly. He had some good recommendations for keeping our HVAC healthy during the year. Would definitely recommend him. read more

John T was responsive, punctual, capable, flexible, friendly and reasonably priced. Fan motor was going out. He diagnosed and addressed other issues as well. We were good within three hours of CALLING HIM. Super fast. He's our AC guy now. read more

I have a Lennox HVAC system in my home and our thermostat went out leaving my family with no ability to keep our home cool while we were enduring the 100+ past few days in Austin, TX. Our contracted service provider was scheduled to come replace our thermostat and contacted us the morning of the appointment indicating they were rescheduling for 2 days out due to an issue on their end. I quickly jumped on Yelp looking for emergency support and found APEX Heating/AC. I dialed and got John, the owner. In the course of our 15 minute conversation he provided me honest guidance on how to fix my problem, which included him advising he was not the best option given the complexities of my situation. He also provided recommendations on competitors that would be able to solve my problem and vouched for them. John demonstrated exceptional customer service even when he was clearly not going to gain my business. His assessment of my problem, his clear articulation of how best to fix, and his willingness to recommend his competition to me in lieu of making any type of compensation is why I decided to write a Yelp review about my experience. It seems to be getting harder and harder to find solid, honest service these days across any industry. I know that when I have any HVAC issues in the future, I will be contacting APEX for support and while I can't recommend based on an actual service completion, I can recommend based on the level of customer service provided by the owner in just a simple phone call! read more

I called John on a holiday weekend where of course one of our tenants had issues with their A/C when the temp is about 100 degrees. Daunting news is when many companies are closed on the weekends with no 'emergency-after-hours' service; it's not that we can ask the A/C & Heating issues to come back on a weekday :P For the value, without having to DIY, nor procrastinating until issue becomes a meltdown; the Best | have not found better yet. (5.26.2024) Thank YOU John, and also getting our tenants onboard with preventative maintenance. read more

I have called on Apex many times and the service is always excellent! I couldn't believe he came within a couple of hours of contacting him! It's summertime and hot and everyone's system is challenged. I was expecting a wait but no.... Thank you for your quick response and keeping the house cool! read more

I reached out through the Yelp App at 10PM on a Friday. John the owner responded almost immediately. We texted back and forth and he recommended that I try to work with my home owners warranty one more time (they have not been good - the home warranty company that is). Amazing! Who does that? Apex does. Totally surprised me. He even diagnosed some of the potential problems with me and what to ask the home warranty repair guys to check for. If my home warranty doesn't fix this, I am 100% going to Apex. And if I have other needs, I will 100% use their services. A sincere thank you to John at Apex. Cam on John! read more

Apex is great. We had a massive spike in our electrrical utility bills. John T coached on what to look for. We called him again and he was out there that day to look at the problem. This was a condo unit in a historic building which meant he had to climb underneath quite aways to get to the equipment, diagnose the problem and get it repaired and working. Great effort and very good to work with. Many thanks for the prompt, responsive service. read more

Apex is amazing. I've reached out to Apex twice now for separate issues, and John was able to get the issue resolved quick! He made the process effortless. Punctual, clear, good communication throughout process over text, phone and in person friendly, professional demeanor reliable read more

Great experience! Quick service. John is generous with his knowledge, answering our many many questions and offering extra HVAC & house maintenance tips. Our drain line got clogged and flooded a nearby carpeted room over the weekend. I asked for a quote through this app, and quickly got a response. I opted to wait for the week for service, but sooner would have been an option. Subsequent messages to determine day and time of service were concise but I got the information I needed. John investigated the issue "out loud", which I appreciated - he allowed us to be a part of the process, and listened to our observations all while doing his thing. He found a dead sensor and quickly replaced it. Then demonstrated that it actually worked. Seeing we were hesitant to call it a victory just yet, he advised on getting a water alarm under the unit to catch any future potential flooding earlier, explained where to get it, how and when to test it, where to put it... all for our *peace of mind*, a concept he reintroduced in our household (thank you John!). Other little things that make all the difference: - I never felt talked down to or ignored (as sometimes happens when you're a woman). - John's direct communication style. Upon meeting him, we trusted him (quite a feat, given the terrible experiences we've had for the past 3 years with the big HVAC company who replaced our unit, and consistently failed to fix this same recurring issue). You get what you pay for: quality service. We will be recommending Apex to anyone who asks from now on. read more

I had a great experience with Apex & owner/operater John Tran, who diagnosed the problem with my air conditioning system & replaced a burned-out motor that runs the vents in & out of the house. John responds to inquiries promptly, is professional & friendly & resolves the problem! This is his own local business, not a big corporation, and John clearly prides himself on customer service. I will be a returning customer, as I like supporting locally owned businesses & rewarding great customer service! Thanks, John! Jim Baker Austin, TX read more

My 3 year old HVAC system decided to have issues again, but it wasn't just an air filter issue this time sadly. I called up John, and he was able to come out and run some diagnostics to try to figure out what is happening. Originally thought it was a refrigerant leak, but after hunting in the attic and outdoor unit, figured out it was a faulty valve. John was able to get the replacement part under warranty, and was able to come out 5 days later with a brand new replacement air handler valve and also found a faulty DAT sensor he found was faulty as well. About 4 hours later (included cutting and welding pipes, very labor intensive), my HVAC was back up and running again! Like always, John is such a stand-up guy. Super respectful of my home (took off shoes every time he came in), and he even helped screwed down an outdoor light that was always blowing sideways in the wind! He's always happy to answer my MANY questions (I'm an engineer and love learning new things) which truly shows his expertise in the field. Always super responsive, John will always be my go-to guy when having HVAC issues. read more

I originally contacted John from out of state to help with an issue with my AC at my Austin home. Fully expecting to get hammered with the price of the unknown situation, I was blown away at the honesty, integrity and ethics of this guy! Problem initially solved in a matter of a few minutes and at a more than reasonable price. When the problem came back a few days later he responded immediately, went to the location, fixed the issue and did not charge me. WHAT???? I recently had the pleasure of meeting him in person when I had to have him back out again as it was apparent there was more to the issue than a simple fix. He spent hours tracking down the problem through the entire system, found the cause and repaired the issue. The final charges were more than fair and the work was completely professional. No up selling, or finding "problems" that did not exist or overcharging. The bottom line is that I will use John for as long as he is in business with the knowledge that I never have to worry about getting ripped off by a service guy who takes advantage of customers. John was a total pro with ethics, integrity, and handled it all with honesty and super fair pricing. I would HIGHLY recommend John and Apex to anyone needing a straightforward, honest person to get the job done right! Once again, thank you John! read more

Apex recently serviced my home air conditioner when it started making noises. They responded promptly to my service request and was able to come out the same day despite the busy season. Problem was solved on the first visit and the technician was very helpful in explaining the issue. Highly recommended. read more

John answered the phone on a Sunday and was at our house on Monday AM. He solved the problem quickly. Great job!

Could not be happier with the excellent customer service provided by John with Apex. He has quickly resolved two separate issues with our dated A/C over the past year, within just a couple hours of our calls. Super friendly and knowledgeable - happy to provide details of the issue, how it can be fixed, and clear pricing without any pressured upselling. Thank you, John!! read more

Hi, I spoke to Jon about a noise coming from my AC unit to get a second opinion. Without sending a technician over, he was able to isolate some issues to look at. You can tell he's just really trying to help. This is the kind of help you would get from a neighbor, definitely recommend his services! read more

Our A/C was leaking. I booked a visit through Yelp. John came out the next day and was great. Friendly, clear, helpful. He fixed the problem fairly quickly and had lots of helpful tips for preventing future incidents. Would definitely use again. read more

John was quick to respond and was great to work with. He took care of the leak in my AC in a prompt, efficient, professional and reasonable fashion. I highly recommend Apex for your HVAC concerns. read more

I am so pleased with John! My Nest stopped working during this cold weather! He showed up bright and early Monday morning and told me a switch had been turned off in the attic. My grandsons were helping me get the Christmas decorations down! John could have told me anything about the problem but he turned that switch back on and just charged me the service fee! Thanks so much John! read more

We came back from vacation to a power outage error on our thermostat. I called Apex first thing the next morning, because we were expecting a cold snap to come in. I was surprised when the man that answered the phone responded that someone would arrive in thirty to sixty minutes! As promised, a technician arrived within the timeframe quoted and quickly determined that the power outage was caused by a loose wire on the controller unit. He also checked my thermostat settings and adjusted them so we weren't wasting as much energy with higher than required fresh air exchanges. Very happy with our experience and will surely be contacting Apex next time we need HVAC assistance. read more

Service member was on time, polite, and professional. The board for our air conditioning system went out and Apex had the board we needed and replaced it for a reasonable price. Previously we had Abacus come out and they tried to charge us $3300 more than what we paid for the same service. Thank you Apex read more

I was trying to find same day HVAC repair on a Saturday afternoon for one of my tenants and am so thankful I called Apex. John was able to come out within about 20 minutes and quickly troubleshooted and fixed the issue (clogged drain line). He was extremely professional, had fair rates (for after hours service and the repair), and was really kind and communicative throughout the repair both to my tenant and to me over the phone before and after. I would definitely love to work with him again and will recommend to others. read more

John was excellent-- he helped me with a leaking AC unit. He was knowledgeable, on time and very helpful. Will absolutely use him again.

While I used to live in Austin, I have since moved and am a remote landlord, renting out the townhouse I had purchased. About a month ago there was a leak in the ceiling, so my property manager sent a competing HVAC company to investigate. They cleared the primary drain line, which solved the problem, but also said I needed a full primary drain pan and float switch replacement for upwards of $1,100. I wasn't ready to spend that amount of money without a competing quote, and luckily I found Apex. John got out to the property right away and determined that none of this was needed. By making an extra phone call I saved $1,000. Apex will certainly be the first call for any issues I have with the property moving forward! read more

My AC stopped blowing cold air on Sunday so I contacted Apex on Monday morning. They were able to come out within a couple hours and the appointment was quick. Back to cold air thank goodness! Will definitely use them in the future (hopefully not anytime soon though lol). read more

Saturday in the afternoon my air condition was not coming on and not blowing cool air. Temperature rise to 80 degrees inside. Me and my dog sweating inside. I called Apex and within 45 minutes tech was at my door. Grateful for their fast response. Upfront price for emergency situation. If you are fine with roasting in the heat, then it's your call. Also, tech recommend to use original filter part, which I ordered same day. It is cooling nicely now with this Texas heat! Give them a try. read more

Apex Heating & Air Conditioning - Thank you Apex for fixing AC. I am now cool. - Heating & Air Conditioning/HVAC Near Me

Apex was fantastic to work with. My request in Yelp was followed up with almost immediate text messaging, which led to a totally seamless appointment scheduling all via text. The service man showed up exactly as promised and quickly diagnosed and fixed the problem at a reasonable price. Highly recommend this honest and reputable vendor for your HVAC needs. read more

Called John at 8am when our AC went out overnight. He was at our house by 8:30am and within 30 minutes, had replaced a failed capacitor and we were back in business. read more

John is just the perfect combination of subject matter expert and truly nice guy. He was able to make time for us same day when our A/C failed in the middle of a brutal heat wave. Would absolutely recommend Apex without reservation, and John will be the first person I call if and when we have issues in the future. read more

John was an absolute lifesaver when it came to repairing my Lennox A/C system (which turned out to be a faulty compression coil). When I contacted him on a Saturday evening, he personally called me with troubleshooting tips and advice prior to coming to the house for a quote. He was very transparent with pricing and his team was very friendly and professional. Service was completed in a timely manner, and my A/C has been running like a dream ever since. I highly recommend Apex as a company. read more

Last night our AC broke and we called John at 9pm on a Sunday night, and he showed up to our house 25 minutes later. He was able to fix our AC so quickly. He was nice, professional and very helpful when we asked questions to understand the problem with our broken AC. I highly recommend using John - he helped us out in a stressful time when it was so late on a weekend during the hot summer. read more

Had an issue with my thermostat and John was super responsive in scheduling a visit the same day and diagnosed the issue super quickly. He also gave a lot of DIY tips for maintaining everything which I'm super appreciative of as a new homeowner! I would definitely recommend him to my friends! read more

Never use these guys. Their OT rate is 179.99 versus what I just got from a local competitor who has a name brand in the Austin area for 89.99 and hour. Not even worth using it...the guy was a jerk and even stated that there is no guarantee he would be able to fix it based on the parts he has. Guarantee?? That's not who I ever will do business with nor should any consumer. I understand not being able to repair it but don't show up to my house to tell me it can be repaired but - "oh, I don't have the part for it". Insane. UPDATE: John the owner just called and left me a nasty voicemail. Very unethical owner. Highly advise you choose who you do business with. I had to block him because he called him 6 times trying to harass me. Picture of call log below. read more

Apex Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me

John is very knowledgeable and gets things fixed. He's prompt. But weeks later I'm still upset over the price I was charged. I understand charging more on a weekend for service. I don't understand charging more for parts, and I was shocked by the bottom line for a dual capacitor replacement. There's a complaint on here about paying $265 for this plus refrigerant on a Sunday in 2020, and I was charged $706 just for the part replacement. A quick search online shows how inexpensive a part this is, and it didn't seem to take long to replace. As an added kicker, after assuring me the unit was now in good shape, it broke down again 3 weeks later, again on a weekend. He was nice enough to speak to me about it on the phone and luckily it seemed like it could wait until Monday - the unit was sometimes running. It turned out to be a drain needed to be cleared. I found another company to fix it and the serviceman gasped when I mentioned how much I was charged for the dual capacitor. I told them that John had also mentioned the outdoor unit could use some cleaning off and he was kind enough to do so at no extra charge to their reasonably priced service on the drain. read more

My goodness, this guy called me back 15 minutes after reaching out and at almost 2 a.m.!!!! He wa sour taking care of customers needs during this heat wave of a summer He listened to my problem and gave me honest feedback that he would not be best for job as that it wasn't something they do but what to ask for when taking to another group to make sure I get what I need. Incredible service... through and through read more

2 stars for responding quickly but prices were exorbitant and almost double the cost of what other AC repair folks have charged. UPDATE: AC broke again right after they were here. Costly and ineffective. read more