Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed just a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them. read more

**1/5 Stars - Big Waste of Time (and almost a lot of money)** I wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else! read more

Zack is an amazing technician. Polite, careful, thorough, and great at explaining the technical details, my options, and the benefits of the service plan. It was a pleasure to have him in my home. All of the people I have encountered at Service Wizard have been courteous and professional. read more

Had our tankless water heater flushed, Aldo was friendly, knowledgeable, on time. Have used them multiple times for a/c plumbing. Happy with their service. read more

Avoid at all costs, extremely rude company with little to no training of service representatives. I requested HVAC maintenance services for my two properties and signed up for a maintenance plan. Joseph set it up. Post that there were no reminders or call from their office for the first service. When I texted him back, he was rude, defensive, repeatedly reminding me that the responsibility is mine to schedule. Which I agree with but they automatically set up my AC service for exactly a year from sign up, rather than now. Anyways, over phone too he kept reminding me about the responsibility part, went on rambling. When I asked him why was the AC service not scheduled for now rather than a year later, which should be a norm or at least someone should have asked me, he kept on rambling about responsibility. Finally asked me whether I would like to cancel, which I did. They installed a split AC for us, which was a great experience. The service one, terrible. Service Wizard lost a repeat customer. Plus I would desist anyone known to me from using them. read more

A couple of years ago, after years of frustration with Stan's, we switched to Service Wizard for the care and maintenance of our two HVACs. Good move! 1) Making maintenance appointments is easy, but it is even easier to make an appointment when there's a problem with one of our systems. They really are there for us when we need them. 2) From the moment they arrive until they depart, it's service with a smile. Check out my photo of Diego and his special carpet arrival! They keep their booties on in the house, too. 3) Our systems are running well. Poor installation problems caused by previous vendors have been corrected. 4) Pricing has been fair. read more

Service Wizard - Diego at the door! - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

I am writing to provide an updated regarding our motor replacement on our AC following outage from Tuesday's storm. Evan had the necessary motor on his truck and was able to complete the replacement the same day. Evan explained cause of the issue clearly and was very professional throughout the process. He also took a moment to be friendly with pets, which was appreciated.. Thank you Angela read more

Absolutely the worst experience. Service Wizard did an install for an AC unit and I PAID for annual service. I've tried an unbelievable amount of times to get through to a human being and keep getting stuck with a digital assistant that says someone will call me back. And it does not happen. I have AC out in my rental and they have not gotten back. When I finally got them out there to a get an evaluation of my system (which was underperforming) they said the vent size was too small. That was May 4. Today, it's June 16. They still haven't called back and I try over and over again. Ridiculous! DO NOT USE THIS COMPANY! read more

Technician was prompt and knowledgeable. Everything was repaired in less than an hour.

Adrian B and Jonathan A did a great job installing our new HVAC system. I would recommend them to everyone. Now my home is nice and cool and ready for our next Texas summer !!! A big thank you and a job well done. read more

#OUTSTANDING! Diego provided the "26-point AC inspection" on 3 units across 2 homes for me yesterday, but I'm going to call it "27" because he took the extra step to review the findings with me in person. As a rule, Service Wizard techs are generally thorough, pleasant and take photos which are received by email after the visit. I appreciate they take the extra time to put on booties when entering my home. This was the first time I'd seen the "Service Wizard rug" placed at the front doorway - a nice touch for keeping a home free of tracked-in debris. (I bet it's a hassle to tote but it's a unique and appreciated step.) For the first time ever in my many years of home ownership, the label metrics on the side of the AC units were explained and compared to the current performance. Super helpful and removes any "selling" with obvious stats. I also appreciate the insulation measurement and water heater check. Great service vendors want homeowners to be educated. In the past, I had an attic AC unit get clogged, leak and stain multiple ceilings (expensive!) so when Diego detected my older float was not working, it was a no-brainer to fix it on the spot which he was able to do. Bonus, my maintenance agreement comes with a discount on repairs which is reflected in their portal system. Diego also cleaned out the AC drain line which has clogged a bathroom sink in the past - also saving me $$. In the photos, I saw how he hosed and cleaned the exterior units and applied a lubricant--something others may have done (or not) but it became clear to me in the report walkthrough. Yesterday, it was at least 94 degrees outside and hotter in the attic. This is miserable and dangerous work. Yet Diego was meticulous and methodical in his checks of both attic systems and never rushed in answering my questions. He is a top representative for Service Wizard in skill and customer-centric interaction. I will definitely remember Diego Perez by name for future service needs. Thank you and be safe, Diego! read more

Service Wizard - Company mat placed at door to help keep home free of tracked-in debris. - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

Another 5 star review. Diego was absolutely amazing. Such a gentleman and extremely gracious. I have been a part of Service Wizard for a better part of 5 years. They have never failed me. They have saved me so many times. Emilio has been my go to forever but I have so happy he is leading this team now. Diego was extremely well versed in his job and so thorough. After his inspection was complete, he took the time to explain everything he did and everything he found. I was so pleased. In comparison to other companies out there, aka Radiant and the other crappy Christianson's this team stands alone for service, pricing, and quality. Do your self a favor and request the best, Service Wizard. They now offer plumbing services as well. read more

Jesus V. and Mike V. did an outstanding job with my new HVAC system. They arrived on time and kept me updated throughout the day as the installation progressed. Great guys and very friendly service. This is the 2nd replacement HVAC system I've had Service Wizard do for me. They are my go to shop for as long as I live in the greater Austin area. I highly recommend them. Shout out also to Devan R. who came over late in the day on 5/11 to give me an estimate and get me on the schedule for the next day. One very happy customer here. I also forgot to mention Daniel who came out for our annual inspection and found the problem (leaky coil in the air handler). He explained to me what was going on and the options I had to resolve the issue. read more

Service Wizard has been servicing my Heating and AC unit for 3 yrs now. I am pleased with the office personnel and the technician Drew who is very professional and pleasant. They are punctual, also. Pricing is fair. I would recommend them highly. read more

The quick response was awesome. Much needed for a broken A/C unit in Texas. Daniel was our technician and I cannot recommend him and Service Wizard enough. read more

Mike and Anthony arrive on time for a service call and evaluation of the AC unit. Quickly and thoroughly evaluated the situation and provided multiple cost effective solutions. Greatly appreciate their help on a hot summer day in Texas. read more

I have been using Service Wizard for a while now and have nothing but good things to say. They recently upgraded my HVAC system and the team was amazing. Nick G and Adrian B were super helpful and answered all my questions. I'm a member and love the 2x year maintenance to ensure everything is working properly! read more

My experience with Service Wizard was smooth and professional. Scott B. and Javier R. troubleshot a mysterious leak, tackled a clogged AC drain line, and performed a full inspection of my HVAC system. Everything was done efficiently and with great attention to detail. Scott and Javier arrived on time, and their knowledge was immediately apparent. They took the time to explain everything they were doing, which made me feel informed throughout the process. They were also genuinely friendly people. Dealing with AC issues is never fun on a hot Texas day, but Scott and Javier can put you at ease and get the job done right. read more

Diego serviced my furnace, and then reviewed his findings with me with photos/videos. He was very thorough, detail oriented, and friendly.

Had a system stop heating when the temperatures dropped. Service Wizard installed our Trane in a 20 year old house and they really improved the ductwork. We called them and they came out the next morning and discovered a mud daubers had gotten into the flue pipe and blocked the exhaust from leaving the system and it shut off the heating. We have the maintenance plan on our units so this only cost $45 for the service call to clean out the flue pipe. Great company. Reasonable, honest. Nice to find professionals who do not up charge by making up some other reason for something that was fixed in less than an hour. I would use them again and we continue the service plan because these units now are so expensive and complex. Catching something early could give us a few more years of use. Thank you read more

I've been a Service Wizard customer for years and it's been sad to see how they've changed. They're all about the upsell now. When they came to service my HVAC in the spring, they recommended "topping off" the insulation in my attic. I foolishly agreed to let one of their guys come out to give me a quote, which required me to be home for yet another appointment, and he told me it would be about $8,000 to blow a small amount of insulation into my attic. Yikes. No thanks. When they came to service my HVAC in the fall, the guy recommended installing some kind of UV light in my attic to prevent mushrooms from growing in my ductwork. This was moments after he told me that my ductwork looks brand new. I didn't take the bait on that one. When I politely explained I wasn't interested, the guy's response was "Why not?" Ummm...because you literally just told me that my ducts are clean and, if mushrooms haven't started growing there in the past 20 years, I think we'll be okay without your overpriced gadget in our attic. The bottom line: The Service Wizard of today is almost unrecognizable compared to the company of 10 years ago. Maybe there's new ownership? Either way, there are probably better (and less pushy) options if you're just looking for HVAC service these days. read more

They claimed have a good client service. BUT a disaster for me to schedule an appointment with them. I have a plumbing problem and quote with them. When I asked two more question, they hung on me. I called them again, and thought it was an Accident. NO they continuously hung on customer rudely. This is how they treat their incoming customer. BAD company BAD!!! DISAPPOINTING. read more

I had a great experience working with Service Wizard after my 22 year old Carrier AC system developed multiple problems in early July. I submitted a form on the Service Wizard website on a Sunday describing my problem and received a call back Monday morning at 8:30 a.m. They asked for my availability and I said I hoped to see someone ASAP. By 1 pm the same day Adam Henwood stopped by my house to discuss options. I told him I didn't think a 22 year old system was worth salvaging and we started to talk about replacement options. I was pretty pleased with the prices he showed me, they were 10 - 20% less than the quotes a friend had received from a competing company just weeks earlier. Since the prices were so good, I decided to choose a high efficiency, variable capacity system from Lennox, the EL18XCV. Adam told me about a great financing option at 6.99% and we scheduled the installation for the very next day. On Tuesday, the service techs, Jesus Vasquez and his partner Alfredo, arrived before 9 am and got to work removing the old system and installing the new one. The installation went great. Jesus noticed a code violation with my old installation (not using black pipe through the furnace housing) and told me he would install the new system up to current code. He also constructed a base for the air handler so that the air filter would be easier to access. The installation was complete that afternoon and the techs hauled off all the old equipment. My electricity provider, Bluebonnet Electric, provides daily usage reports. I've monitored my use for the last 10 days and found that my bill is down 20-30% with the new system. I am really happy I chose Service Wizard for my AC replacement. read more

Service Wizard - Lennox Furnace/Air Handler installed by Service Wizard - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

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Right the day before Christmas our heating and cooling system stopped. We called Service Wizard and a couple of hours later their technician Mike Lira was at our door. Forty minutes after the problem was fixed. Responsive, competent, budget-aware and friendly that's how I would summarize Service Wizard and their staff. read more

Service Wizard replaced both our ACs and and have been our go to ever since - Evan did an amazing job yesterday doing our annual inspection

Javier came to our house for our AC tune-up and he was very thorough! He took the time to go over our inspection and made recommendations for our system. read more

Had a spring/summer A/C check done. Two guys showed up on time (plus text msg alerts). They were very courteous and professional through their checkup with minimal input from me. They did 2 checks that other A/C guys hadn't done in the past. In one case they found a clogged primary drain and fixed it. Good experience and they were having a promotion that saved me $40. read more

Javier Razo at Service Wizard did preventative maintanance on my AC unit. He was very profesional and installed a missing overflow device. I recomend Service Wizard without reservation. read more

Kevin P. arrived on time and was very helpful and knowledgeable! Great service and he helped keep our system running smoothly.

We called Stan's air condition and they diagnosed the problem completely and their service is awful. We called Wizard and they are amazing. Great service, Hugo our technician, couldn't be kinder, more professional and very knowledgeable as to what repairs we needed.I would highly recommend this company for any repairs you need. The gals in office were terrific in working around our schedule to get work done! Thanks Wizard! I would never us Stans again. read more

Matthew was excellent and is very knowledgeable. It was rainy so he covered his shoes before walking is very polite and being considerate of residents' homes. He took the time to go over everything and explain with visuals he provided with his tablet. He found an issue, but was never pushy about fixing it. His service and attitude supports my other 5-Star review for this company. read more

would like to give a shout out to Dominic T and Service Wizard for helping us resolve a plumbing issue the day before thanksgiving we were very pleased with the service and upfront pricing. would highly recommend! read more

Service was quick and the technician was knowledgeable and friendly. I would recommend Service Wizard for your home needs.

I called Service Wizard to do a CO check after some false alarms. Darren S. was super helpful and informative, and he was able to address some of the other health checks I had lined up for later in the month all in one morning. Ultimately, he saved me time, had an astute inspector's eye, and got my knowledge level up to speed for all things I've been curious about regarding my HVAC system. I appreciate that. He was good with my needy dogs, too. read more

We've for about three years now and have been nothing but satisfied each time we have needed their help. The maintenance contracta have been helpful avoiding costly repairs and downtime. Andrew Black was the latest technician that was at our house and did an excellent job. We have had several different technicians and all have been excellent in their approach, knowledge, and in ensuring all of our concerns were met. read more

Friendly, professional, transparent. Been my go-to for almost a decade, across different houses. I have referred them many times, and they all had very positive experiences read more

My HVAC has some unidentified issue . I scheduled an inspection with Service Wizard. The technician came on time and has a suspicion on the root cause, but he was not certain. He told me that he will have his manager call me after he talked with him. I never got his manager's call. I followed up with service Wizard at least 5 times in the following two weeks , simply ask for a detailed write up about " what they think the issue is, how to fix it and the estimated cost". I never got it!!!!!! The dispatcher gaves different excuses and promised call from manager, which I never received! read more

I used this company to see if I needed a hydrostatic test performed. The technician was timely and after a thorough inspection, he explained why I didn't need that test and what the root cause might actually be. I appreciated him not trying to upsell or do work that wasn't necessary. I appreciated the professionalism. read more

I had Service Wizard come out for a service call today and was impressed with Daniel Lamb, an experienced professional HVAC technician who, as he said, learned everything from the Ozgoods - the men who own the company. Unlike responses I have gotten in the past from two other well known and respected Austin HVAC sevice companies, Service Wizard sent a trained and experienced technician instead of a young, recently trained tech - a welcome change. Daniel had the issued resolved in 20 minutes (the usual clogged condensate line) and was on his way. As an architect who has dealt with construction and warranty issues for many years, I can say that Service Wizards is certainly on the right track by having qualified and professional representatives a serving the customer at all phases of the work. I recommend them highly. read more

Service tech Tashawn Mckenzie provided exceptional service. He provided ac maintenance on our upstairs and downstairs units and was explained in great detail everything he did. Ive dealt with other companies before and have to say Tashawn is the best of all of them. Professional, on-time, and very detailed. 5 star service!! read more