Our HVAC has been going out since the freeze! At first, we replaced the thermostat, but then the fuse kept blowing. After a few weeks of troubleshooting, we contacted Service Wizard. It was Monday, President's Day, so I was surprised someone answered; as it was 4:45 and not an emergency, they didn't send anyone out that night. They scheduled someone to come between 8-12 with the understanding that the technician would call 10 to 30 minutes out. I got the call at 8:00 that he would be here in 10 min. And he was. I liked that he called, told me his name so I would know who to expect, and arrived right on time. He was kind and understanding and listened attentively to my rambling. He figured out the issue, it was a short, and he had it fixed within the hour!! He understood my husband's need to "fix things' so he circled the issue with the thermostat (a separate issue) so my husband could see. Whwbbu showed him; my husband was glad because he thought that might have been an issue. They do give military discounts, which helped tremendously!! Service Wizard is my new HVAC company!! read more

Javier did an excellent job with our annual AC checkup. Very thorough. As well, he upgraded our system with recommended needed repairs in a prompt manner. read more

I got in touch with a manager David and he came out with a technician manager. They were courteous and made some adjustments. It's been a rough experience, but if you're persistent, they will try to help make the experience better. I'm not sure if I'll use them again. Might try some other companies to gauge whether this is just how the AC business is. read more

Service Wizard - Damage to walls - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

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The technician , Evan Frame they sent was prompt, and discussed the issue. Thank you Service Wizard.

Our AC went out the day before we left for a three-week trip to Japan. We needed it fixed ASAP since we had a house-sitter taking care of our dog. I was juggling communication with Service Wizard while dealing with all the traveling and they made it as smooth and easy as possible. They were able to get us fixed up for a reasonable price and I was grateful to be able to get everything resolved in the midst of some stressful traveling. I've recommended them to others and will definitely go to them again. read more

I cannot recommend Service Wizard enough! My AC broke down on the hottest day of 2024 (108 degrees), and the Service Wizard team took care of me. The customer service rep got me into the schedule right away, I got a quote from sales rep Allan that day and he made sure I was booked for installation before the weekend, no small feat in this city over the summer! When the unit I wanted wasn't available, Allan and manager James were able upgrade me at no additional cost. Installation from Adrian and Miguel was excellent, and they even sent someone out afterwards to check to make sure everything was ok. I have to especially thank Allan for walking me through the entire process every step of the way, and making sure my family was going to be comfortable and happy with the new unit for a long time. Thank you, Service Wizard! read more

I called Service Wizard in a panic this morning because my flue pipe somehow became disconnected. They were able to send Emilio out the same day! He was very helpful explaining the issue and the recommendations. He explained the process I needed to take to get the system function as I need, which was very helpful to understanding order of operations. I have the quote and need to follow up on the actual service but their service call and estimation they provided were top-notch. read more

Alan replaced the hose bibs on my outside faucets. He put on good quality new ones and explained everything. He then did a free checkup of all my plumbing, teaching me a lot. Very polite with excellent service. Thank you Alan. read more

We have used Service Wizard for years and love our tech, Shane Hacker. Highly recommend this business

Evan did a great job diagnosing and repairing our AC. As always, with Service Wizard, they were prompt and thorough.

This provider has been great until recently. Used them for full system replacement a couple of years ago. Prices have gone up and margins for equipment are seemingly excessive. I'm sad to say I will be looking for a new provider. Great work, technicians are great, but it's difficult to justify the markup for a small pump to $775 when it costs around $75 or so. Edit. I was concerned and called back. Turns out the estimate was incorrect and was fixed. The charges were credited down to something one would expect for quality service. I'm grateful they listened, researched and corrected. Since this was my only issue, I'm giving the deserved full stars change. An example of how businesses can respond to their client base. read more

Huge thanks to Darron for the great service he provided on my AC units today!!! I couldn't have asked for better or more professional service and I appreciate it greatly. read more

A/C went out on Sunday evening. Monday called at 8am and technician Justin R. was there by 11:20. (11-2 arrival window) He diagnosed the problem in minutes, gave me a quote, I approved and it was fixed and running again by 12:30. Now that is amazing service!! I bought the Rewards Membership and got 15% off my repair. Now I'm covered for twice a year system checks and plus more perks that are well worth the price. I highly recommend Service Wizard. Great people and great service! read more

Alan did a great job! He was knowledgeable, professional, efficient, and informative. He also left everything clean when he was finished.

Andrew was friendly, timely, professional, and let me know everything he was doing with the tune up on our AC/furnace units. We will definitely use Service Wizard for our service needs in the future. read more

Service Wizard is now my go to AC company. They've now done both simple things like unclogging drain lines and replacing capacitors as well as actual repair, replacing a board in one of the units at a rental house. It's hard to get excited about an HVAC company, and really I'm not, I'm just excited to find a company I can rely on. They're easy to schedule, often call after online scheduling to move the appointment earlier, reliably text/call when they're on their way, do easy billing and payment online, and competent. I highly recommend them. read more

I called them out after a new home buy with items after the inspection. They charged me 99 to check things out and everything was good, that was in April. Let us enter July heat wave, A/C unit not cooling, Service Wizard booked a week out, I called another company. Before they even got the shoulders into the attic the competitor stop, "Man I'm not even going to need to look at this, this isn't going to work, I can see it from here." The evaporator coil was nearly twice the height of the rest of the system hence only utilizing less than 1/2 of the cooling component. Me thinking a crock, I called Service Wizard, told them what I was told and guess what, they'd be willing to come out today to see and give another quote. Well, the competitor was right, Service Wizard told me they had let go of the previous guy, but that I'd need a new evaporator coil because the units don't match right, then gave me a quote higher than the competitor. Service Wizard charged me 99.00 for a service I didn't even get and then tried to charge me more than someone who did what I paid them for already correctly. I won't use them again, they should have offered me a refund, but don't care that much. At least the guy who didn't know what he was doing was really nice..... read more

Recently had my annual spring AC inspection done under my Wizard Rewards Membership. I highly recommend that program as well as Darren Sullivan, the tech that performed the inspection. It was very thorough as always, and Darren took the time to let me know what he was doing during the inspection and then taking me through the results when he was done. The Wizard Rewards program covers annual AC and heating system inspections as well as other things at a great price. read more

Ive been using Service Wizard for both my parent's home and my rental property for almost 10 years!! This review is loonnnng overdue! Shane Hacker was assigned to me about 10 yrs ago and boy oh boy! Am i glad I found Shane and Service Wizard! I purchased these homes at a pretty reasonable price (back then!) and consequently their HVAC systems were very old. I didn't have a lot of money to renovate so I really needed to hire people who know their stuff really well and would keep my budget in mind (aka keep the hvac systems ticking!) until I had enough money to change them out. And Shane has been such a blessing!!! I'm on the service plan and so shane comes by twice a year and they keep functioning well. Granted, I did finally had to replace my parents HVAC system, but when it was time, Shane, and I worked together to address my aging parents' needs including to a really good air filtration system to help them breathe easier He just came out today and made sure that their concerns were addressed. At a time when a lot of small companies are selling out to larger corporations snd loosing their ability to retain solid professionals who really know their stuff, service wizard snd shane (thank you!) always CONSISTENTLY outshine!! read more

I have a service contract with Service Wizard for seasonal checkups twice per year . Drew came to my house and performed the checkup and then I met him at our rental property. He did an excellent job at both locations and I can highly recommend Service Wizard, I have used them for many years and have always been very pleased with their work. read more

Excellent service, do it every 6 months. Sam did a great job today. All good communication.

I highly recommend Service Wizard for all your HVAC needs! They've been consistently reliable, punctual, professional and friendly and have a great cost-efficient program where they come check out your heater before winter and your a/c before summer to keep it working efficiently and catch any problems early on. The cost is well worth it! Andrew came out today and made sure I'm all ready for the summer heat! read more

Look, I'm happy with the service and the technician, but the price is ridiculous! The technician was here for one hour total. Diagnosed the issue, blown capacitor, changed it out. Capacitors cost less than $50. They charged me $600! I know Service Wizard has over head to pay, but come on, friggin $600 for one damn hour, F&#K. They are screwing people at that price. SUGGESTION... Research on YouTube, if it is a blown capacitor, change it yourself, save $550! read more

We have been with Service Wizard for 8+ years & there is no one else I wish to call. They are trustworthy & customer service oriented. My tech David Elving is awesome! James handles the phones & he is great as well. I highly recommend them for all your HVAC needs. read more

Fast to respond and set up a time. Quality service. I actually first came to know Service Wizard by seeking a second opinion on a separate issue. Now I give them a call first. read more

I had a new Trane HVAC system installed. There were a few problems with the installation that required a second visit from another service technician to resolve. The second technician corrected a wiring problem and programmed the furnace blower motor to reduce the noise level. Some damage was done to the drywall during the installation and I have an appointment scheduled for the drywall repair. The quality of the repair remains to be seen. I'm not sure about the value as todays prices have increased substantially over the older HVAC systems and the newest HVAC system's lifespan is much shorter. read more

Allan Oziran is your man for all of your residential HVAC and duct work needs. Allan is a top-rate team member with Service Wizard Heating & Air Conditioning, Plumbing & Drain Cleaning. Allan's strengths are his ability to listen to understand, and not listen to hear; BIG difference. We had a mold problem in our HVAC system and duct work that required the entire removal of both these elements of our home heating and cooling system. We had 5 HVAC companies provide quotes for the removal and replacement of the outdoor condenser, in-attic HVAC system, re-insulating the attic area, and all 17 duct work runs in our attic. Allan provided a very competitive price (he wasn't the least expensive or most expensive). What convinced us to hire Allan and Service Wizard was Allan's attention to detail regarding the most efficient system for our 2500sqft home. Allan spent significant time measuring the interior of our home and suggested the best possible Lennox AC system that provides the most efficient air flow through our home. Allan and his team recommended relocating a number of ceiling vents/grills in order to make the new system work more efficiently. The installation team of Gerardo, Luis, and Luis were superb professionals throughout the entire process. From the tear-out of the old HVAC system to the installation of the new system, Allan and the installation team were the best at communicating every step of the process. We never had a question of what was to happen next throughout the entire time the installation team worked on the project. This was a big messy job. Much to my amazement was the cleanliness of our home, attic, driveway, and front yard after the project was completed. The installation team even vacuumed up our front yard and driveway from all debris. Who does that these days? Service Wizard does. We cannot be happier with the work that Allan, Gerardo, Luis, and Luis performed on our HVAC/duct work project. If you need HVAC work at your home, call Allan Oziran and the great team at Service Wizard. You will not be disappointed. I HIGHLY recommend Allan Oziran and Service Wizard. read more

Desperate for some cool air as we head into the dog days of summer, I called Service Wizard about my twenty plus year old air conditioner's inability to keep up. Kevin came out and found that the outside unit was not running because it wasn't getting electricity. I called a master electrician who ran some tests and determined the problem resided with the unit outside itself. Kevin returned and explained the depth of the problem: quick fix or new unit? I opted for a new unit. Markus and Cristian came out the next day and made the switch. Markus had to replace some wires in the air handler and install a new thermostat. Cristian was meticulous about his work alongside Markus. These guys are exceptional! All three of them, honestly! Old fashioned, quality care and customer focused. They are FIVE STAR all the way! read more

David to the rescue! AC went out and had another company (Always Local) come out who recommended a new unit. Told them I'd get another opinion and called Service Wizard off a recommendation from a neighbor - and David simply replaced the capacitor (which the other guys claimed they tried) and got my AC running in no time and a new maintenance plan for $400. David also walked me through maintenance I can perform in between services to extend the life of my unit. THANK YOU DAVID! read more

My 17-year old Lennox home HVAC system died away. We held services for it! I met four Service Wizard employees; all were super courteous and skilled guys. They replaced my entire HVAC system in about four hours. Total! And, they left my home spotless and neat. It was obvious that the whole team cared, and cared a lot. Interestingly, I choose Service Wizard as a result of my query on a neighborhood website for a trustworthy HVAC contractor. I received six responses: five named Service Wizard! read more

I had a great experience with Kevin Powell, he was knowledgeable and friendly. He gave me all of my options on pricing - pros and cons to each. I always call Service Wizard for my HVAC needs and haven't been disappointed yet. read more

Best in the business. So professional, so fast, so consistent, and top notch quality, loyalty and honesty!! These are traits and company culture that is HARD to find these days. Service Wizard is all this and more!! Shane, my technician and the whole Service Wizard team are amazing. My HEROs!! I use Service Wizard for maintenance of my AC and my Heater....issues are rare, but when they do occur because Texas is HOT HOT HOT...they are there so fast to assist. If you are not using Service Wizard for your AC and Heat needs...you are doing AC / HEAT all wrong....The only company that I trust 100%. I seriously thank God at night for Service Wizard!!! Thank you Service Wizard Team! Thank you Shane! read more

Adrian Buentelto & Haley installed my compressor and air handler and did an outstanding job. Everything was done over and above the call of duty, they were professional and I am so pleased with the Lennox system. They took extra time to make sure all my questions were answered and they were right on time. Please reward them for their outstanding customer service. Phyllis Caron read more

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Service Wizard has some great service on this 9 month pregnant lady when her AC busts at the tail end of Sept. On the FIRST day of fall in Austin, when our temps were still in the high 90's, our AC in our house stopped blowing cool air. With being 38 weeks pregnant, that did NOT sit well with me and I immediately went on Yelp to start my hunt to find someone asap AND reputable. Hard to do? Yes. Impossible? Not if you do your research! While I had several great contenders of folks reaching back to me, my #1 goal was to get service same DAY and fixed asap. We purchased our house only in April and I've been running the house on a cool 68 in the PEAK of Summer so you can imagine what happened to our AC. Plus, with our home warranty, I didn't want to wait WEEKS for a fix when I could go into labor any day now. I sent a request for service to Service Wizard and then called them as well. From the call, the guy handling the online requests recognized my name and I had denoted if there were availability from 12-5 the same day afternoon. You can feel my excitement when he asks "Oh we have some guy out we can send to you near by from 8-12 this MORNING, does that work?" HECK YES IT DOES. Hearing that news made me ecstatic. The service fee charge for the technician to go out is $79, and I KNOW they can get away with it because let's be real, no AC in Texas is torture. I agreed on the price and time the technician would arrive and then received a text AND e-mail when the technician was on their way, their name Shane, and a photo of him so I could be aware of who would show up. Shane was awesome. He got to business. I showed him my AC Trane unit outside and he got to finding and figuring out what the problem was. It turns out the problem was a component was found to have a leak and I needed a contactor fuse amp repaired since it had burned out. Probably from the running of the system and tip top heat. I'll admit, the pricepoint, NOT FUN. Alittle over $1k when all said and done for the parts, labor, and refilling of freon. I asked if the service fee could be applied towards the price cost which was no. But Shane said if we have problems in the future, Service Wizard does warranty the problem for a year and they would come out and fix the same issue no additional charge if his fix didn't do the trip. I slept last night after spending my precious penny in glorious AC in a cool 72 degrees. Worth their service to get my AC back UP and going in less than 24 hours of me whining about no cool air. Thank you Service Wizard! read more

Ease of scheduling an Appointment: Great - easily done online and confirmation call Showing up when Appointment Scheduled: Great - arrived early part of 4hr window Courtesy of Technician: (Shane) Good - he was pleasant Licenses: Good - Contractor is licensed, Technician (Shane) is registered (TDLR verified) Explanation of services: Average - quick to diagnose but little documentation Pricing of r410a (freon): Poor - $125/lb (1st 5 lbs cost $625, then 1lb for $75) Overall the experience was about average. I thought with 5 stars and great reviews, the costs would be inline with the quality of service. No emergency, scheduled more than a week in advance. Little less than an hour's work, maintenance check on upstairs/downstairs ac units and adding freon - total was $860. Good pricing on maintenance checks ($90 for first unit, $70 for second unit) though invoice is very light on details as to what was checked. First time customer with Service Wizard, have used other HVAC service providers in Cedar Park area with a much more helpful information provided on the invoice such as checklist of items inspected. It was my mistake to try someone new despite the 5 star rating. Be wary. read more

Bi-annual maintenance. Technician was the best. Have been using this company for over 30 years and plan to continue.

Service Wizard installed 2 premium units as our 2 were expiring. The ordering process was easy. The team was honest and helpful in providing information and working through products and pricing. Units arrived and they could install the next day. The crew was friendly and installed fast. However, a few issues: As these were premium units, I expect white glove handling - both units were damaged/scratched cosmetically on installation and will have to see that for the next 10 years. Also, the piping appears to have inconsistent seals from one unit to the next - not sure if that's on purpose, but it looks odd. And while they did cover the stairs, there was a significant amount of installation dirt and debris left behind that other teams doing work have spent time to clean up. Seemed less than professional from that perspective. While everything seems to be in working order, some of these installation day issues will persist past the install and I wish there had been more attention to detail. read more

Wayne, Javier, and Roberto were amazing! They were on time, polite, and did a great job. Would definitely recommend!

I recently bought an HVAC unit from these folks. When the weather turned cold, the heat wouldn't come on. I called them, and they sent out David St. Germaine on the same day. He showed up and was friendly and professional. He found the problem immediately, and fixed the issue quite quickly. read more

Called in at 8am Monday morning because my ac unit had stopped working. They were the only ones that come could come same day with a service call. Tech called about an hour early than scheduled to see if he could come in earlier. Fairly simple fix, bad capacitor. Kevin had me up and running in about 15 minutes. A reminder - you pay for the experience to figure out what's wrong. Thanks Service Wizard for being available, and thanks to your tech Kevin for making quick work and being professional. read more