AC stopped working middle of the night on Wednesday evening. Was lounging in bed watching videos and heard a pop. Thought it was my crazy neighbor banging his door closed, and forgot about it. Then I started to hear a buzzing every 5 minutes or so. Told my wife to check her phone, figuring that was vibrating. That wasn't it. I then thought hmm what could it be, and as I listened closer noticed it coming from outside where our AC unit is. Went and checked thermostat and saw it was at 78. Wife likes it on 72 and I can say this unit has been managing that this year with the lower summer temps. Went out and checked it and yes the fan was on but you could tell the compressor was trying to kick in and buzzing like missing a connection. Knowing from my past AC events and that pop, I figured and hoped it was the capacitor which is usually a quick fix. The unit was 4 years old, but I was not surprised being an electrical engineer and knowing how more of the solid state components added to these appliances don't last as long as old discrete mechanical ones. What happens in our throw away economy. That is why I was so glad we used Eric. He not only gave us a great deal and great service but he offered the best warranty around. Wife texted him Thursday morning and he showed up less than 30 minutes later. He worked for about 20 minutes knocked on the door and said it was a bad capacitor and all fixed, and reminded us to not touch the thermostat for the next day or so. We asked how much we owed him and he said, "No charge." Music to my wife and my ears. House was back down to 72 by mid day and everything back to normal. Everyone has anxiety when it is mid summer and AC goes out. Not us. With an expert like Mr. Fontaine, taking care of us, the worries are gone. read more

Fontaine Air Conditioning - Our nice 4 year old unit. - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

You will not find an AC company more honest and quicker to come out than Fontaine AC. We called Eric last night at 6pm after we noticed our AC had stopped cooling (in the middle of August ), and he was out here first thing this morning to fix it. He fixed it quickly for a great price. We have used Fontaine AC for years (and so have many friends and neighbors) & we couldn't be happier with his services! read more

Fontaine Air Conditioning - Eric came out first thing this morning and got us cooling again in no time! - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Update: The unit that Fontaine AC installed stopped cooling. I called Eric and he sent someone to check it out and found a leak, and I was happy to hear it was covered under the warranty (I cannot believe Eric's response below that the person HE sent out voided my warranty). Unfortunately, Eric was very rude with me as we went about the process of getting the replacement done because I had written him a negative review. Never once has he apologized for the actions of his team, and instead I continually got lectured about how many thousands of dollars my review has costed him. The replacement unit that was sent was not the same model as the one I originally purchased (lower tonnage and SEER rating). When I asked Eric, he said that they did not have my model in stock, but when I called the manufacturer they claimed that they did have them in stock. I don't know why the stories did not align and I had to settle with a less efficient model (which I have seen reflected in my electric bills). Luckily, he subcontracted the replacement out to another company, Honest Hill Country HVAC, which did a great job and I did not have any of the same install issues as I had with Eric's team. read more

AC stopped running on a 92 degree day. Eric showed up earlier than anticipated and had me fixed up and running within 20 mins! Apparently it was just a small part that needed to be replaced. read more

Eric is a class act and has an outstanding warranty. He installed a new HVAC 4 years ago and stopped working over the weekend. He came to our house first thing in the morning (was even early) and had the bad part replaced. The part was under warranty, but there was also no charge for labor. He offers a 5 years labor warranty! I mean who does that today. That's amazing. I have used Fontaine for over 10 years, and he is the only person I will call for AC problems. read more

Always responsive and always courteous and caring. Came right out and fixed my issue. He always does a little extra cleaning my other unit and giving advice to keep unit running well so he doesn't have to come back. He also fixed it free of charge because it was included with the install he did 4 years ago! He could have easily charged me, but didn't. read more

Long winded note to say Eric Fontaine is the best AC tech I have met; I'm 76 so I have known several. I have a Haier compressor, which is some what rare, it came with the house. I only deal with independent technicians so I don't get a different person each time I need service. My previous tech retired, so based on Yelp and Nextdoor I called Eric. I setup a meet and greet to get to know him. I told him about a very intermittent problem that the previous tech could never isolate. He said, "Let me have a look!" Eric was able to recreate the problem and fixed it. I thought his charge was extremely reasonable considering the amount of time he spent to consistantly recreate the problem and insure it was fixed. read more

Best Service. Unbelievable value. Fontaine is honest and hard working person who takes pride in his work. You cant go wrong by hiring him. Texas was built by people like him! read more

Fontaine Air conditioning were quick in diagnosing the problem with our A/C. It was a reasonable charge and I'll be calling them again in the future. read more

I have reviewed this company before but need to add an update. Fontaine AC is amazing. We had our AC's replaced last year by them and then had a lightning strike a few weeks back. Fried some of the electronic parts and one of the motors. Eric was out here the next day getting it fixed. Fast and reliable, they stand behind their work (even when the issue wasn't their fault). I will tell anyone I know who has AC needs to call Fontaine! read more

Updating my review (4 years later!) with the same 5/5 rating after hiring Fontaine Air Conditioning for a new A/C issue at my condo. He carefully diagnosed the strange drainage issue, explained it to me and fixed it quickly for a reasonable price. And cleaned up after himself! Eric continues to be responsive, knowledgeable, and reliable. As long as he's in North Austin, he'll be my go-to A/C guy. read more

Called because my A/C in our 5th wheel is out of commission. I connected with someone on the phone that curtly said they don't work on RV air conditioners and was quite rude in his tone. It's quite understandable if the person does not specialize in working on RV air conditioners, but needs work on handling calls. read more

I could have kept calling the large service provider and be at the mercy of which ever technician was available at whatever day and time but thankfully I don't have to. It's not like I ever received poor service but once my unit was out of warranty I saw no point after finding Fontaine on yelp. Eric responded quickly and once I met him and understood how he does business I knew he was reliable for fixing any A/C issues timely and effectively. read more

This review is long overdue. In May 2018 we had our 20 year old AC go out, it was a Goodman and we'd had good luck with it...like I said it was 20 years old and required next to no service, so I found another Goodman provider for a quote along with a few others/brands. I misheard the quote from Eric at Fontaine and the other brands were high also, but not as high as Fontaine. I called Eric back to see what we could tweak on the quote to bring it down some or if I'd gotten something wrong in requirements to him and realized I'd heard him wrong and it was less than half the cost of what I'd heard on the phone. I don't remember exactly, but I basically had an extra $10k. He laughed at me and asked why I'd called him back for that price :) I appreciated the conversation/laughs, the price was the best by a few thousand dollars, and it was for a Goodman which we'd had such good luck with so I booked with him. His install crew was great, they were in and out in about 4-5 hours and we were cool again! Over 3 years later our AC not cooling again. I did the basic checks I could and nada, so we had a hot night. I called Eric this morning and told him what was going on and that we'd purchased the system from them. He said we'd be 3rd on the list and he'd be here around noon. He got here an hour earlier than expected, did a few checks, pulled the part out of the truck, installed it and was out the door in nothing flat ALL under warranty. Excellent experience with Fontaine/Eric on both the initial install and subsequent service is on point....if you're on the fence just pull the trigger, they're really good! read more

Mr Fontaine knock it out of the park! Came over within ten minutes of my call and gave me a much lower bid than previous A/C folks. Fix it on the spot. Job well done and I would recommend any time. read more

Eric has been fixing my HVAC problems for a few years now. He has been professional, honest, polite and fair in his pricing. When my old Trane HVAC finally died, I remembered that Eric had asked me to consider him when looking for a new one. I also took quotes for a new replacement from the big boys but Eric's quote was 65% (lower - nearly half) for a 2 SEER higher efficiency Goodman unit. Installation was as fast and professional as the big boys and any technical issues were promptly resolved. Eric has a 5 year warranty on his labor (installation) unlike the big names who will charge you a $99 service fee for fixing their screw-ups within their own 1-year labor warranty. I highly recommend Fontaine AC. Always give preference to the independent operator especially someone like Eric who comes highly recommended by so many of his customers. read more

Eric has helped me twice the last ten years on two different properties I have owned. I trust him and he does a great job.

I've been using Eric for years and he always provides fast and reasonable service. When my AC died a few weekends ago, I called the office at 7am and he not only answered but was at the house by 10am. Great guy. read more

Best pricing I found. Was able to source me a great unit, had it installed within a few days of signing the quote. Loved working with this team, would definitely work with them again. read more

The great reviews are no surprise .... Ive been using Eric Fontaine for all my HVAC needs and all i have to say are great things. If (and when) he decides to hang it up, NW Austin will have lost an honest, knowledgeable, highly ethical and responsive service provider. Thanks again Eric! read more

Great company. When there was a problem with my new ac, they responded instantly and fixed it the next day. Great value.

I've been using Fontaine for years to work on AC units. The service and value is impeccable. I highly recommend!!

Eric is a very honest guy. Fixed our AC and charge a very reasonable price. Will be sure to use him again. Hard to find a good AC company that does good work and don't overcharge you. read more

Very grateful for Eric Fontaine who repaired one of our air conditioners and offered us a fair price to replace the second. We were in 103 degree heat in Austin and he saved at least one of our levels. Thank you Eric and look forward to working with you in the future! read more

Honest and reliable. highly recommend. I have a rental in Steiner Ranch and had my unit replaced for a fraction of what the other guys charge. look no further than Mr. Fontaine. if you call anyone else, you are paying to much! He stands by his work and will ensure the job is done right the first time. read more

We've been using Fontaine to service our ACs for years, and he's always done a terrific job. Recently we had him install a new AC which went well. He's been very responsive to calls, stands behind his work, and charges fair prices. Highly recommend him. read more

Fast, friendly, helpful, and trustworthy. Very professional. My HVAC is quite old and I would have never questioned if I was told it had to be replaced. Yet simple repairs were all that were needed. read more

I had my heater start acting up this morning, and called my usual AC people who do all my service and tuneups. They said they could be out in 2 days. I wanted to get this repaired/looked at faster so looked on yelp and decided to call here because of the yelp reviews. He was in the area and said he could come out after he finished the job he was on currently. Stopped by when he said he would be here, diagnosed and fixed the issue super fast. It ended up being a lot more simple than I thought it would be, so it wasnt expensive to fix either. I will be calling here to get any future AC work done from here on out. That was just too easy and fair. read more

Amazing service! Prompt, helpful and very kind to explain all the options I have. Helped me a lot to understand the problem and what I can do to solve it, there was nothing they could do in the beginning, so I followed instructions and all went smooth and here I am, a very happy customer. Thanks a lot guys! read more

Wow. I called Mr. Fontaine yesterday morning and he said he could come out the next day! We had some cooling troubles last summer, and asked a different company to come out. I sure wish I remembered their name because they said we needed a new system that would cost us big $$$. well we turned off the unit and turned it back on and it cooled fine... they also told us that they could not add coolant because there was new coolant available that wouldn't work in our old system and that they were not allowed to amp our system. (my brother in law works for AC company in Dallas and he told us that is not true). Now this summer it was doing it again. I called Fontaine AC. Mr Fontaine told my husband it only needed coolant, and we did not need a new system, like we figured! He showed my husband how he charged it, he brought a scale out and weighed the amount of coolant that went into our system. Shame on you whatever company we called trying to rip us off! Thanks to people like Mr Fontaine, he will always have our business! Oh, and he really likes doggies! read more

I called Fontaine Air Conditioning yesterday. Today they visited my house, checked AC and fixed it. Very professional and affordable, kind while communicating. I am 100% satisfied. Will use their service if needed in the future for sure. Eric, thank you, really appreciate what you did for our family. read more

Honest, quick to respond, affordable and does excellent work.

Honest, straightforward guy. Even though he didn't help me this time, he'll be my first call when needed.

If old school means "honest," this is the right AC company. No trip charges nor any other ways to just make a buck. See the other reviews for more examples. read more

Great service. AC went out and called and an appointment was available same day. Arrived 20 mins early and finished up within an hour. Great conversation and good prices. Would certainly use this service again. read more

Eric, the guy responded our call quickly. Very friendly, Fast, and professional service. I was told that there were three issues. He checked the capacitors, tested and replaced (since it's been 9 years old) and filled the refrigerant levels, and recharged with some more freon gas. (did it fast and at a good price.) Second, I discovered damper was not working properly since it wasn't producing any airflow so he just able to fix is roughly about 5~10 min. While he was working on the outside and Me and my brothers stood right next to him trying to discover what went wrong, the communication from his end was top notch. Things are explained and communicated along the way in terms that a novice could understand. It was a pleasure to be around and actually talk thru the whole process and educate us on every step. All I know is that I'm not familiar with a/c systems and Eric was very helpful informative and look for a long term relationship, not a one time sale. read more

07-26-18 - Eric to the rescue once again. I contacted him this afternoon and he came out by working me into his last availability for today...SAME DAY! With these 100+ degree days, I am so very thankful. I good night's sleep in the comfort of my Air Conditioning...zzzzz He quickly diagnosed the issue, and fixed the AC, cleaned the cooling fins on the condenser unit, and all for an very fair price. Eric has proven once again, that he is the 'Superman' of Air Conditioning. Quit looking, and give him a call. You'll be glad you did! Sincerely, Mark F. read more

My furnace went out on a Sunday morning, so I called my usual guy and left them a voice message. Didn't hear anything back by the afternoon so I decided to give Fontaine a try based on Yelp reviews. (wanted to get my system fixed quickly with the impending Icepocalypse!) I called and left a voice message Sunday afternoon, was happy to have Eric return my call quickly; said he could be there first thing the next morning. He showed up on time and quickly diagnosed the problem and got me back up and running. Would definitely recommend them based on their quick service and fair pricing. Plus Eric was enjoyable to visit with. read more

Eric at Fontaine A/C is a true professional. I called several A/C companies to inspect my system. Most companies only want to talk with you about a complete replacement. There appears to be little "service" in this service industry. While my A/C was still working, it's 14 yrs old and there was an issue in operation (it has 2 zones/thermostats but, only one condenser outside). In addition, the register in the master walk-in closet wasn't producing any air flow. Eric came out and checked the system. He judged it to be "good operating condition" and he discussed my options for the problem register. When I asked how much for the service call, he shocked me and said "nothing". He said he didn't do anything and didn't feel he should charge me. Its hard to find such honesty and professionalism in a contractor. You can bet I will call Fontaine A/C when I need any HVAC work. read more

Mr. Fontaine arrived within a few hours of our call ... by far, the fastest AC service we've had, especially in mid-July TX summer. We were afraid we would have to replace our 10-yr-old central air unit when it went out. Mr. Fontaine worked for an hour on the unit, and voila! We have crisp, cold air again. Not only was his promptness unbeatable, but his prices was very fair (less than I anticipated). He mentioned that he was super-busy, working day and night and late and weekends, but still managed to get us in his schedule. Will definitely call him again when needed. Keeping his info in our permanent "go-to" file. Highly recommend. read more