WORST SERVICE EVER!!! They came to our house and broke our upstairs A/C unit and now my 2 year son is left with a hot room. I called Trusted heating & cooling to sign up for the maintenance package. They came out and asked if I had any concerns with our system and told them down stairs unit was just replaced last year and the other been working fine. The technician then went and removed all of our air filters and told us we should replace them cuz they're dirty and left them on the side of the wall. He then went upstairs to look at the upstairs unit and turn on the AC to test it and went in our attic to look at the system. At this time our system was blowing cold air and everything was fine. He then and called me and said there was a problem and had me come up to the attic. He was trying to explain to me what was wrong but was having a hard time explaining it. Something about the board not working which I was confused and kept asking. Well it's been working completely fine today so I don't understand. He then told me I should just call our home warranty and they can fix it. Still confused as to if it was broken or not but said okay. Maintenance the other one. I thought this was very strange but figured out. I'll just have someone take a look at it. He then calls me outside about our brand new unit and tells me this one is broken as well. Once again not making sense and how it was broken that just it wasn't working and I should call the people that installed it and he doesn't want to touch it. It seems since I told him we had home owners warranty, he didn't want to work on any of our equipment because he couldn't upsell us. Also, I think he knew he broke the upstairs and wanted to leave as fast as possible. Once he left and I went upstairs I noticed it was tremendously hot and something wasn't right. I called the office and told them I believe it's broken. When I was looking at the thermostat nothing was working. When I spoke to the series manager he just said that his technician took videos and documented that it was already broken once he arrived. This is obviously not true because if it wasn't working we would have called our homeowners insurance not them to get are semi-annual maintenance before summer. The service manager didn't even try to help us get this resolved and back up and working basically said it was already broken and we are trying to pull fast one. I have never received this type of customer service before. I would never recommend this place to anyone. By far the worst experience I've ever had. read more

We reached out to Trusted Heating and Cooling for an annual maintenance service request. Our unit was working fine, although admittedly old, but we thought annual maintenance can help prolong the life of the unit. The Yelp page states that Trusted heating and cooling is based on respect and integrity, we did not experience that. We were told the scheduled maintenance to last 2 hours. The technician came in without offering to wear booties. Took down the filters and never put them back in. The technician then looked at the thermostat, turned the A/C on. We felt the COLD air come out. The technician then went to the unit, spent 15 minutes looking at the unit and said it was broken. We said that isn't the case because we could feel cold air at that exact time. He said we should contact our home warranty insurance and walked away. He then looked at our second a/c unit and said it was also broken (it is a brand new unit installed in May 2025) and to go through the company that installed it. He didn't seem like he wanted to work on anything since we told the technician we had home warranty insurance, which would limit his ability to upsell. Once he left, we noticed the first a/c unit stopped working and the thermostat signal light stopped blinking. The heat, fan and A/C stopped working. The other unit is working (thankfully). We immediately called the company back and were told the unit was broken and they will charge us $900 to fix it. And a technician couldn't come back until the next day. We told them our side of the story, how everything was working fine, but they shrugged it off. Stated they have video evidence it doesn't work. The technician was able to use the thermostat, the thermostat light was blinking and the unit was working properly. And now it is reported that it's broken upon seeing the unit. Trusted Heating and Cooling isn't taking accountability for the problem they caused, no ownership and no customer service to even offer to look at the unit to review what the technician reported and to try to fix it. They are following a report with notes that wasn't discussed with us and completely disregarding our point of the view. Do not use this company, as documented with other the reviews. We now need to find another solution to their problem, as we are now left with a A/C system that no longer works. read more

Called and spoke to James who came out the next day to meet us, talk to us, check out what we already have and need. We told him the same kind of system we have now, the next day he email us 3 estimates. No pressure at all, we did have estimates already from the company we have been dealing with for about 45 years, plus talked to another company but never got prices in person. So we had an idea what we wanted and price we wanted to pay. If you paid cash James or Trusted gIves a substantial discount. We picked them, a couple days later 2 great , wonderful, workers came out. Explained exactly what they were going to do and went right to work. George explained everything just about every time he walked into the house. George worked outside and inside was Diego. Talk about great workers, fantastic comes to mind. I wanted my nest thermostat which was the newest model and they did what I wanted including keeping the huge filter that we used with the older system. I would highly recommend them. Thanks for listening. See less read more

I have used Trusted to maintain the existing HVAC systems in our house since we purchased it in 2017. They visit twice a year to make sure each unit is ready for the next summer and winter. John Muntean was my tech for the first few years and he provided excellent service. He never tried to upsell me on anything that was not necessary for the units to continue working properly. John was promoted a few years ago. The replacement techs have been courteous and professional, as well. And, James the owner is a pro. I highly recommend Trusted for any HVAC work. read more

Today they came out to do annual check. They found fuses were stolen and replace with copper pipe. The company would not put it back in. I ran to two stores and got the 25 amp fuses and a lock $44. Now my house is safe. I completely appreciate standing up to keep my family safe. I would say they stand up for their work. Both me and mother got new units from this company. I was told the unit I had was too big for the house. They sealed up inside of air intake. Something you would not see. I will show it off. read more

Trusted Heating and Cooling - NOT FUSES!!! - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

DO NOT use this company. The company is not up front about their pricing and tried to charge my family $500 for a diagnostic fee that was never discussed when the appointment was made. We ended up paying $100 for the service fee that did nothing. We are now using another company that is charging $119 for the diagnostic fee. read more

Our AC was out for two days as result of Strand Brothers screwing up the repair the first day, then not showing up for our appointment the 2nd day. Called Trusted late in the evening and James came out quickly to perform the repair. He diagnosed the problem right away, made the repair, and stuck around to make sure there weren't any other issues with the unit. Could not recommend Trusted more. After dealing with 90-degree heat in our home for two days, and getting screwed over by this other company, it was pretty great to have someone as calm and expert as James show up and quickly get the unit up and running again. Thank you much! read more

After a disastrous experience with another air-conditioning company, a friend recommended that I call Trusted and boy am I glad that I did. The previous company left me high and dry in the middle of July in 100° heat in Austin Texas without AC. But I will tell you I made a quick call to Trusted, they had the part in stock dispatched a repair technician who ended up being the owner in record time. They solve my issue and had my home cool again in no time at all. Both my friend and I highly recommend this company, so give them a call and ask them to upgrade your clunky old system to the new Lennix variable speed unit. You'll be happy. Thank you Trusted for responding to my emergency request so professionally. read more

Made the mistake of calling them before christianson. Lesson learned. Key takeaway: trusted doesn't correlate exactly to trustworthy!

Trusted is a word that is thrown around all the time but seldom acted upon. It's great to be able to drop your guard and not worry about someone trying to rip you off or sell you equipment and services you don't really need. Quality, reliable and they show up on time. Ask for John Muntean and see what a difference experience and planning make. read more

Very overpriced and feeling I was ripped off. This was what I paid for the service and their estimate. Hopefully you DO compare the cost before calling Trusted Heating/Cooling. Diagnostic analysis: 98 Refrigerant: 156 1st pound 72 any additional pounds Leak search: 363.75 Also suggested the whole system replacement at 8000+ without looking at the actual indoor unit. The same job can be done under 300 by another professional hvac vs 760!!!! (Realized this after talking to another professional recommended by my friend but was already too late). read more

Well our thermostat decided to go out on us and we needed to replace it. I did my best to handle it on my own I am kinda of a DIY guy however after several hours with no luck it was time to call Trusted for help. This is the 2nd time we have used their services and I can say without hesitation James Poole and his staff did a wonderful job. He was able to come out right away and fix our thermostat so we can finally sleep in a cool home. I would strongly recommend Trusted for your HVAC needs they are prompt, professional reasonably priced and you simple can not get better service from any company. Awesome Job Trusted. Thank you a very happy customer.. read more

Robert F. Cooper from Trusted Heated and Cooling came to do a tune up and maintenance on an 8-year-old unit on 5/4/22. He intentionally unplugged a wire in the attic which caused the exterior ac line to freeze and started giving thousands of dollars in estimates with a disclaimer, "a leak search had to be done" and also told me not to use the ac until it was repaired as it would cause additional damage. I believe he mentioned this on purpose as there was 100 degree weather forecasted for the weekend coming up. I got a second opinion from a different company and that's when we found out Robert left a wire to the interior capacitor unplugged. When he was here for the tuneup, Robert also claimed that the exterior capacitor had to be replaced so I believed him and got it done. But now that I think about it, I'm almost positive he was lying but I have no way to prove it. I also have most of the interaction recorded from the Arlo security cam. One of which where it shows Robert on the phone with the ac manufacturer dealer to confirm if the unit is under warranty in an attempt to "save me money". read more

I write this to share what fantastic service we have received from James Poole of Trusted Heating and Cooling. We built our house from the ground up, and from the day we moved in, we had heating and cooling issues. After working back and forth with our builder, I finally gave up that him to come take a look at it - prepared to hear yet again that there was no fix for my problem. James showed up on time and conducted himself with the utmost professionalism. Although I told him not to worry, he insisted on wearing shoe protectors to keep from tracking on our floors and carpets. Moreover, he efficiently and effectively solved our air conditioning issues! He assessed the problem and went ahead and did the work during the same consult. Finally, four years after moving into our house and suffering issues, Mr. Poole solved our problems within a 30 minute appointment. If only I'd known him sooner! I highly recommend Trusted Heating and Cooling for the efficiency and professionalism of the service we received by owner James Poole, who is clearly dedicated to exceeding his customers' expectations. read more

After trying to sort out an existing AC debacle directly through my unit's warranty, I was left 30+ days without AC in 100+ degree weather. Long story short, I needed a multiple unit install on the fly, and James was able, accommodating, patient and incredibly professional given the unusual circumstances of my situation. I'm keeping his info on-hand and shouting praises to anyone who will listen. THANK YOU!! read more

I discovered our A/C was frozen up when I got home from work, and it was already 7pm. I called Trusted and left a message with their answering service. James called me back within about 10 minutes, maybe less, and came out as soon as he was done with the job he was on. He arrived at the time he said he would (9pm), and stayed until the problem was solved. He was very professional in his manner, as well as friendly and kind. His price was fair. And he didn't try to upsell the situation. He provided honest advice and information when asked, but didn't push anything. This was the second time I have used Trusted, and the first experience was just as good. When I replace my unit, which is well past its expected lifespan, I will very likely be calling James at Trusted. And certainly will be calling him when I need service again. read more

We've used Trusted Heating and Cooling 3 times now and have been extremely pleased with their service and staff. John is very knowledge and most importantly, he's honest. They will continue to be our go-to for heating and AC maintenance and repairs. read more

They were technically knowledgeable, family owned and operated. I liked that the owners were onsite managing the installation by their employees. Some HVAC companies subcontractor out installation to independent installers. They applied for rebates with Austin Power for me and provided 2 years service and maintenance included in the quote read more

Best AC company in ATX, if not Texas. Personal, professional and always reliable. Rest easy when you have AC problems. James Poole and the amazing staff will take care of you 24/7. You call they answer period end of story. AC is old and had issues they fixed it, working on quotes inclusive of city rebate programs to allow me a heads up as my 19 year old system will need to be replaced. These folks are good people here to help you not gouge you!! Trusted says it all!!! read more

Thanks to Trusted Heating and Cooling, I am ready for the summer of 2017. I had John M. come out to service my inside and outside unit. He ended up replacing the capacitor on the inside unit and did several other maintenance upkeeps that will help save me money and the life of my unit. I would highly recommend contacting Trusted Heating and Cooling as they are courteous, professional and very knowledgeable. I would have no issues referring them out to family and friends. Thanks! read more

After calling four other companies who couldn't come out until the next afternoon, Trusted picked up after the first ring and sent someone out within the hour. John showed up, immediately identified the problem and fixed it on the spot for a reasonable price, even though he didn't have the part he needed. He left to get the part he needed and came back within 30 minutes and fully fixed it. He was also very friendly and a pleasure to talk to. After spending weeks waiting on technicians who never show up when they say they will (for different issues), this was a breath of fresh, cool air. I cannot recommend this company enough! read more

They really do live by their motto of "Honestly. Integrity. Respect." Just so up front and friendly. James took care of us after hours and did an excellent job. I've dealt with so many questionable HVAC companies in Austin and it's nice to deal with a small business where the owner answers the phone directly. We will be calling these guys from now on. read more

I called Trusted this morning to look at an A/C unit in my business that was not cooling. Christina was professional, courteous and helpful when I first made the call. John M. got here within an hour and got it working again in less than 30 minutes. Trusted has been servicing our A/C units here for years and they always do great work at a reasonable price. We highly recommend Trusted Heating and Air! read more

Trusted replaced our old unit with a new Daikin mini-split system. Ben was very knowledgeable about the options including different system types and brands. He patiently answered most of our questions right away and followed-up with answers to the rest later. Ben and his team were extremely professional throughout the whole process, even adding a final touch on the way back to the truck before leaving. They showed a high level of attention to detail in completing the installation of the new system, removing the old system, and keeping the work-site neat and clean. They were flexible and accommodating when we asked to change the schedule. They were prompt, friendly and communicated very well. They delivered everything as promised with a level of quality that exceeded our expectations. We highly recommend Trusted and will continue to use their services. read more

These folks are awesome. From the service to the new A/C and heating system they put in our house it was 1st class. They knocked it out knowing it was about to turn freezing outside. Kudos guys and I wish I could give you 10 stars. Thank you. read more

Trusted Heating and Air just left my house and I'm elated! They came to my house within an hour and a half of my call, sent the nicest tech on the planet, and everything was resolved right away! I'd been dreading dealing with HVAC issues because a prior experience was not good-at all! Trusted will be my "go to!" Ask for John...he's knowledge, friendly, fast, and loves dogs! (Always a perk.) read more

Love this company. Family owned and operated. I was without AC 22 days that were 100+ degree days in August 2016 - waiting for my home warranty to complete the job. I could not wait and living in one bedroom with a window unit was not an option as I work from home. Ben and his team diagnosed the issue and replaced my blower while the home warranty contracted company waited for approvals. I decided to replace my 22 yr old unit with a Lennox and was not let down by the install during rain and 100+ temps. My blower needed to be replaced and decided 10 days was too long to wait for the warranty to fix. Trusted replaced my 22+ blower and got me cold until they could replace with the new unit. The unit has no issues and loved seeing my same techs coming back out for service during the seasonal check outs. Great family owned company and great techs that care about doing a great job! Thanks Trusted - you've lived up to your name. (PS way over due to post this... it's now 12/2018 - still love this company and my unit!). read more

This is a quality company. On time, professional, and much like the name trustworthy. They handled everything with a straight forward and professional manner and got to us quickly in the August heat when the A.C. started acting funny. It was also a quick fix that didn't break the bank. I really appreciate doing business with an honest company like Trusted. It's not so easy to find in my past experiences with A.C. companies. read more

James and his son from Trusted Heating and Cooling came highly recommended from a good client of mine. They came out to do an AC inspection of a potential commercial location for my new dog grooming salon today. They were friendly, knowledgeable, and professional, and James took the time to answer all of my questions in detail. Give them a call - you won't be sorry! read more

Great experience working with Ben and his team, from initial evaluation/quote to complete system replacement. Extremely professional, honest assessments, and high quality. Ben will go out of his way to make sure the job is done right. Highly recommended. read more

We have had the pleasure of working with James from Trusted Heating and Air Conditioning on several installations of new equipment as well as referring numerous clients for service and maintenance. Every time our customer has come back to us with praise and compliments. They really go above and beyond, taking great care for the home owner, ensuring that their needs and expectations are exceeded. For example, lining the floor where the air handler sits, with steel! Installing an air scoop in the plenum to better distribute the air. All at no extra cost. When you want an A/C professional to go above and beyond and not just care about the equipment, call James with Trusted. read more

I've used Trusted Heating and Cooling twice now and they have been amazing both times. From the front desk lady to all the technicians, we have had wonderful experiences! I highly recommend them! read more

I just had John out from Trusted Heating & Air out to fix my A/C and talk about a replacement unit. Such an incredible company. These are the people to work with if you need maintenance, something fixed or a replacement. I am so glad to have them to turn to when it's hot in February and my AC decides to stop! read more

I have been in search of a trustworthy heating and air company and found one! I felt like I was family after the first phone call and the service was amazing. We called James Poole at Trusted AcAustin.com. He answers his own phone all day long! 42 years in biz and now 3 generations!! Pretty cool:-) We moved into our house nearly 18 months ago and needed maintenance and ultimately, service. James came to my house yesterday- even arrived earlier than stated- thankful b/c I was staying home from work to meet him! He was in and out within the expected time frame AND replaced a capacitor that was going bad and could have caused malfunction this summer. I am always in search for people that make me feel comfortable having them in my home, especially when my kids are home. read more

Hands down the best! Quick response to my calls and like the name says, VERY trustworthy. John M usually works on my systems and he is a great HVAC support engineer. But most importantly, he's a dog friendly guy and my dog LOVES him. Thanks for putting up with my crazy Lab and thanks for providing FANTASTIC service! read more

All I can say is WOW!!! We needed to have both the furnace and AC replaced. Ben came to the house on Tuesday and spent at least an hour with us going over the entire process and giving us a proposal. By Thursday the same week, James showed up early to dismantle everything and an hour later the whole crew was here. This team is very professional, neat and knowledgeable. Our new system is very quiet and the thermostat is user friendly. We will be using this company for our future needs. Sandy read more

Trusted is a great name for this company! James Poole is very honest and trustworthy. When my furnace went out very recently I was certain that I would be facing a very costly replacement. James swapped out a fuse and found the faulty wiring at the thermostat that had caused the issue. We were back up and running right away. When it is time to replace this unit, I will most certainly be calling on James Poole. read more

Not much worse than coming home after a nice dinner to find trouble, whether a water issue, heating, cooling, etc. Last night our AC went out. Booo. At least it wasn't horribly humid. We called in late last night, got a return call this morning at 8. We hadn't slept too well. Today, right on time, John Muntean showed up to get us back to cool. Very professional, easy to identify as the person you're expecting, he even put booties over his work boots to keep our floors clean. Got right to work, I don't think he was even here 30 minutes and he has us back to comfortable. He said he would have been happy to come out last night, so if you want immediate service ask. We'll definitely use them again! He was also very mindful of our dogs. No one got out, no close encounters. Perfect! read more

We are very happy with their service. We just had a new system installed. Our place is so cool. We would definitely recommend using them! Thank you to Ben and his team! read more

Outstanding service - this morning was 31 degrees outside and our heater was out. I called knowing they would be busy and it may take a day or so for them to come out. The owner Mr. Poole answered the phone and said he would have someone out today. I was pleasantly surprised when he called me back a short while later and asked if I was home and said that he could have someone there in the next 30 min. He showed up, did a professional job locating the issues, and solving the problem. He was excellent...... I will be using Trusted in the future. Thank you for outstanding service. read more