I've used Frank twice now. Both times he was punctual, friendly, honest and helpful. He gave me a rough estimate before the visit and the price made sense. But before he came out I noticed the unit didn't seem to be working right. He could have royally screwed me. He did an amazing honest job. He is the only guy I will trust with my hvac!!! read more

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because yelp demands it.

Second edit: There have been issues on Frank's end beyond his control that I wasn't aware of. He's been upfront and responsive since I left the below negative review. Logistics will prevent me from hiring Austin Reliance for the work, but I'm upgrading my rating to four stars to give the benefit of the doubt to the company. Edit: Frank's excellent reply below-- taking full responsibility-- has me reconsidering. Added two stars. Original review: Not a very professional company. Frank responded to my initial Yelp request, and he came out to inspect my raccoon-damaged ducts and promised a quote. A week later, after four promises from Frank to send me a quote "shortly", no quote. Why do an onsite inspection and promise a quote if you don't intend to accept the job? My AC is out in Texas in August, and I don't appreciate being so deceptively strung along. Even without AC I'm on a budget, so I was hoping Frank's quote would be competitive and I believed every promise and kept adding another un-air-conditioned day in expectation of a price quote. read more

Thank you to Frank and team for the prompt and great service to get our A/C fixed. Frank responded the same day on a 90+ degree summer day in Austin and came through and fixed the issue within 20 minutes. He and his team were quick, courteous and efficient. I would hire them again in a heartbeat! read more

Hello, Though I ended up striking a deal elsewhere, I really appreciate the effort Frank & team made on my behalf. He was very responsive, gave a good competitive bid, and was maneuvering to get it done quickly in spite of getting my call late on a hot August afternoon going into a holiday weekend! Thanks again Frank, I'm keeping your number! Guillaume Smith read more

Worst communication I've encountered thus far. The person that talked to me was unresponsive and rude.

This company came out to repair a clogged condensation line that was leaking and in the process damaged the connection to the air handler creating a leak. This leak was discovered upon returning from a vacation and it has damaged a massive amount of our floorboards. This company said someone out who was trying to gaslight me into claiming that the leak was caused by something else other than the attempts to clear the line with their equipment and tried to secretly patch the issue while claiming it wasn't leaking. They claimed that they would come back out for any follow up leaks if they're still there and now when I try to call them, they will not answer. They used my house as a Field for training, one of their newer texts, which fine but I feel like somebody should have been overseeing the work a bit better and actually checking to make sure that no damage was done when the line was attempted to be cleared multiple times, and that didn't work. I don't recommend this company because not only are they negligent with your house. They will then gaslight you and ignore you causing you to need to reach out to another AC repair company to actually get the whole issue resolved. read more

I asked Austin Reliance out to inspect and service my HVAC unit that was part of a home I bought. Frank was great and I would certainly plan to have him and his team back out every 6 months. They also cleaned my unit after I try to do this myself and it was shocking how clean they got the coils. The unit is running better and will hopefully have a few more years of life. Frank and his team were friendly and effective. I would certainly recommend them read more

Fixed immediate problem, but was pricey for service delivered. Said he would check float switches and never did. Did not look at coils and said it would be another $145.00 visit to do that. I found the float switches on Amazon, but will have difficultly hooking them to motherboard myself. read more

Frank came and did a diagnosis of the HVAC issues we were having. Basically not having enough air flow to certain parts of the floor. He was very detailed and thorough in explaining things and then ultimately scheduling the time to complete all the repair work. He seemed to have an honest personality (which is rare in the Texas HVAC space) and had very fair pricing. His team knocked out the work in one day. Would highly recommend and would use him again! read more

Hail storm cause damage to HVAC on the roof. Fixed the issue quickly and arrived on time. Good communication. Would use again.

These guys were responsive, prompt, respectful, and straightforward. It felt like I was talking with a professional HVAC contractor and not a professional salesman whose job it is to drum up HVAC business. We called them out for a second opinion on a long list of work recommended for a 5 year old system with no problem heating or cooling. Sure enough, there were only two items on the list that truly needed to be done. I will be calling them out for maintenance needed from now on. read more

Frank and his team were great. They communicated well, and showed up on time. Frank did a good job explaining our A/C system options to us. And I thought they showed great care while working in our house. Highly recommended! read more

We hired them a couple of years back when our AC went out in July. They came out quickly and found the simple problem and fixed it for a great price. Highly recommend. read more

When it started to get hot outside, our A/C stopped blowing cold air. Frank was very quick to respond to my request for an estimate and he came out for free. He was able to diagnose the immediate problem and get us up and running that day. We were happy with the results and scheduled for additional work to ensure that our A/C would work efficiently though the whole summer and again, Frank was able to accommodate out scheduling preference and was prompt and professional. He fixed things on our inside unit that a previous company had done wrong - pipes were leaking Frank showed us what he was doing and explained everything clearly. All together, we had a new compressor put in the outside unit, had maintenance cleaning on outside unit, and had the inside unit drained and new pipes put in. The cost was very reasonable and the service we received was excellent. Frank's number is saved on my phone - Austin Reliance will definitely be our go to for any HVAC needs. read more

Good communication. Good installation. Good cooling equipment. Polite crew. And I'm not the easiest guy to satisfy! I had lots of questions, which Frank patiently answered. read more

I can't say enough about Frank and his team. We had a very difficult to diagnose furnace / combustion /vent issue and received completely differing opinions and repair quotes. After a week of considering all of the logic, Frank's was the most sound. Just got through a snow event, and the service performed was spot on. My new go-to for all things HVAC. read more

Very reliable. Thanks Frank. Almost 2 weeks since repaired and no problems. Reasonable.

I'm am so pleased w/ Austin Reliance Heating & Air. I needed a new system in 107° weather in Austin. I had 12 bids prior. I know, crazy, but being such a huge expense I wanted to have the right company install one for me. Frank & his team came out & worked all day on a Saturday, were courteous, honest, showed me how to install the filter, took pictures of the attic for me, & genuinely cared about me getting the right system, & they cleaned up amazingly well. It was important for me to use a local company, not a large corporation. I'm so pleased with my extra quiet Bosch system. I feel that I got a great price & Frank worked w/ me for the financing. I will use this company again. read more

Not responsive. Does not respond to messages even when asked for a small discount. This is not a polite attitude and is unprofessional.

Our 1st floor HVAC system finally died in early May. It was 18 years old, so it wasn't all that surprising. Living in Austin, we needed to replace it ASAP with the summer approaching. We did a few days of extensive research, and got quotes from five local companies. We were thinking about going with Carrier, but two-stage Carrier units were hard to come by for some reason. I called Frank, and he gave me a fantastic quote on a two-stage Trane system (condenser+furnace). The deal was so good, we couldn't pass it up. That was on a Friday. I then told him we needed a new circuit breaker box for the unit, because it had been fried when the old unit died. He told me he would find an electrician, and then proceeded to book that electrician to come out Monday. (Frank wanted to send the electrician out over the weekend, but it was storming and raining so it wasn't possible.) Not only did the electrician come Monday, but Frank's installers came out that morning as well. The entire thing -- HVAC and electric -- was done by 1 PM on Monday. Not only that, but Frank's guys installed the free ecobee thermostat we got upstairs for us since we already had an ecobee on the first floor. In other words, call Frank at Austin Reliance. The whole experience couldn't have been any better. There's a good reason his reviews are literally all five stars! read more

Austin Reliance Heating & A/C - Our new Trane two-stage condenser and the new circuit breaker box. - Heating & Air Conditioning/HVAC Near Me

Exceptional friendly and experienced service highly recommend!!!!!!! Frank knew everything about our machine and knew exactly what we needed to do. He gave us all the options and did not try to upsell us 10/10 read more

Frank was outstanding. Our AC was acting up on a Saturday right as the weather is turning warm. I called at 3PM, expecting I'd need to make an appointment for Monday, but he volunteered to come by the same day. He showed up when he said he would, super friendly and he knew what the issue was before he even opened up the outside unit (bad capacitor). He had the right part in his truck and was able to swap it out in 15 minutes, explaining what what was happening as he went (I tend to be curious as to how things work). Austin Reliance is now our number one contact for anything HVAC related. Truly top notch. read more

I reached out to 6 or 7 a/c contractors to determine the best to completely replace my traditional a/c and furnace with a heat pump system from mitsubishi. Frank was knowledgeable, listened to my requests and gave feedback as to what would work and what might need refinement. The best feedback I can give is Frank's responsiveness and willingness to work with me to get the job done right. Very happy with the results! read more

Second time using Austin Reliance. I will not use any other business for my A/C. Frank came out, and after running some tests, told me what needed to be done then explained to me how to do it myself. That saved me money! With that being said, I asked if he would come back if I could not complete the project on my own; he agreed. Frank provides the work without breaking the bank and he is thorough. He answered all my questions and was very patient. I recommend Austin Reliance to anyone needed A/C work! read more

Day 1: Called them since my drain line is clogged, also requested an AC tune up. Service charge: $135 Couple of technicians came in and blow the air out in the clogged line. Checked the AC and said everything was fine. Tech used my hose and cleaned the AC unit with water. Total time spent: 30min Day 2: AC goes out. Outside temperature 105-107. Inside its 90. I left a couple of voice messages for no avail. Understandable since it was a Friday night and they don't offer 24/7 emergency services. Day 3: Received call back from Frank and I explained the situation. He says it could be something else that might have gone bad in the AC unit. [Note: Something gone bad in the AC unit the very next day that these check everything and say everything works fine] He promptly sent someone( a helper/ junior tech) to check. The helper tech found the capacitor was OUT. The junior tech called someone else to figure out how to do capacitor connections. Capacitor cost online on Amazon: $15 https://www.amazon.com/45-Round-Dual-Capacitor-12789/dp/B07RML3HP4/ref=pd_lpo_1?pd_rd_i=B07RML3HP4&psc=1 Time spent to replace capacitor and check again: 15min. Charge to come in and replace capacitor: $280. How do you explain $280 for a $15 product to be replaced in 15 min by a junior tech and may be a $30 gas price ( I already paid the service charge to come in the previous day). Answer from Frank: Businesses have to pay a lot of people. Pros: Prompt response and same day appointment Cons: Be prepared for outrageous charges. read more

Yes!!! In 100+ degree temperature, to lose an AC unit, is an absolute nightmare. However, Frank was incredibly quick to respond and even came out same day to check the system, everything was up and running 2 days later. Truly an incredible service. The technicians who came to install the unit not only set the new system up, but fixed errors made by the previous company. Everyone was great. read more

Frank and his crew did a great job installing our mini split. There were some delays due to the equipment not being available (not unexpected given the current shipping situation and not at all Frank's fault) but he worked around it as well as he could, and kept his team working on other things while waiting for the equipment to be ready. Super nice guys, respectful and they cleaned up well after themselves. Frank explained everything well. Very happy with the service. read more

Quick, reliable, and thorough. Good communication before and during the archive. They were great!

Bona fide 5 star rating! My heater decided to go out in the middle of the night, I woke up to COLD house, it's freezing rain this morning, and I have company coming in for the weekend. WHAAAA?!?!?!?? I bundled up, checked out yelp reviews, and found Frank. Yeeeeessssssssssss!!! Not only did Frank call me back in 2 minutes, he fit me into his morning schedule, showed up when he said he would, and he FIXED MY HEATER in 15 minutes!! I'm now signed up for regular maintenance visits, since I've never done that before - who knew? It's an old system, and I don't need this kind of worry. THANK YOU, FRANK! He truly deserves every Star received! read more

I have been working with Frank for many years for our rental in Round Rock. Recently, we had a misunderstanding, but Frank made things right. He is responsive, fair and easy to work with. Highly recommended. read more

Heater stopped working Christmas morning because of course that's the perfect time to fail. Luckily, we contacted Frank the next morning and he came by that afternoon. He immediately addressed the issue, and then educated my husband and me on many different things we can do to improve the life of our AC unit. I appreciate that he pointed out what part would need to be replaced and gave us the option of him replacing it immediately or us figuring it out ourselves. I didn't feel pressured and the stories he shared made a crummy situation a lot more bearable. I will reach out to Frank in the future if needed. read more

My air conditioning stopped working on one of the hottest days this summer. It was a Saturday and I know frank was busy but once I told him my thermostat read 92 degrees, he assured me he'd be right over. You can tell he really has compassion for his customers and does good, honest work. Highly recommend. Such a life saver ! read more

Frank and his team are professional and honest. I have been a client for years and recently had them install a system on a new home. New system had equipment issues not related to the install but the team has been on top of resolving the equipment issues with vendor. Customer for life read more

I highly recommend Frank and Austin Reliance! My 18-year-old furnace stopped working, and I needed a replacement ASAP. Frank arrived quickly and gave me a very reasonable quote for a great system that perfectly fit my needs. He and his crew arrived promptly, completed the work quickly, and did a great job. Frank also takes extra time to answer any questions and to ensure that every aspect of the job meets his high standards. If you're looking for someone with integrity who takes pride in doing top-notch work (AND gives you a very fair price), Frank is the guy to call! read more

They were very respectful. Very through. Very professional. Did exactly what was proposed. Friendly. I could ask all the questions I needed to, and they provided all the answers. They wore masks, lined areas with floor coverings and the end product -- installing a dryer vent-- look great! read more

Fair price, fast service. They gave me a quote and had a date for insulation install within a week. Our home is significantly cooler! I would recommend. read more

Wow. Frank came in 30 minutes and fixed our AC unit within 20 minutes. I'm grateful to have found him and will always use this service going forward. Thank you!!!!! read more

Fantastic experience. We had a 2 ton AC and gas furnace replaced in a rental duplex. The quote was right on par with several others, Reliance had first available install date. Crew arrived on time and were very respectful to tenant and house. Good install, and they even brought several issues up to code that other companies had not mentioned. We will definitely call them again! read more

Easily the best HVAC service company in Austin. I've used numerous over the 14 years I've been here and Frank is by far the best. My previous HVAC company who I used for 2 years told me the compressor was broken and had to be replaced. The bigger issue was that he used our rapport in order to lie and misrepresent the status of my system, in order to sell me a completely new one. By comparison, Austin Reliance/Frank identified the issue as a faulty expansion valve, replaced it and saved me $7,000. This required two trips to my home during 100+ degree weather. Truly excellent customer service. read more