I have two places I maintain ac my home and my business. When something happens it's really important the ac people can reply immediately..I called these guys on the fly when the company I usually use couldn't see me till the end of May! I had them out to my home recently with leak issues .. These guys were on time, efficient and explained everything to me immediately! We are cool today after Solomon fixed the problem without recommending a new system! What I've noticed,everyone I've interacted with seem to be authentically good people.. They are my new go to AC company. read more

I called them on a Friday around 5 after my ac stopped working . The originally told me they would get there around 8pm that night .. well an hour after I called they called and said they were on there way . Got to me around 630 !!!! The tech was fast and friendly and figured out the issue he originally told me they wouldn't be able to make it back till Monday cause the part I needed was in a shop that closes on the weekends . Well they called me on Saturday and said they found the part and were on the way . Thank god as it was 104 outside and I have small kids and pets . They saved my life and have earned a customer for life . Thank you guys read more

A/C went out last Friday during the night. We did not have a go to company so I began my research. Strategic Air had a lot of great reviews so I called first thing on Saturday morning. Wendy promptly answered and said they should be able to get someone by around 1pm. They do have a service charge for weekend and after hours work but it was very reasonable. Trevor called at 12:30 and asked if it was OK to come on out and was at my house in 15 minutes. Very polite and knowledgeable. As we suspected it was a capacitor. I knew what a new capacitor should cost installed and the job was complete in 15 minutes. The cost was right where it should be and the parts and labor are guaranteed for 10 years. Couldnt be more happy and now have my go to A/C company! read more

We've used Strategic Air Services a couple of times. The first time was a straightforward A/C unit replacement, and went off without a hitch. We liked the company even though they weren't the lowest price, and went with them. We were very happy. So when our other unit went out, we didn't bother calling around again, we just went back to Strategic. The second time had a few hiccups, and that's where Strategic Air really showed their stripes - they IMMEDIATELY stepped up and made everything "right". It took more than one visit to do so; and they invariably came when promised, kept us informed of progress in getting parts, etc. and took five star care of us. Anyone can do a great job; it's when there's a problem that a company's ethics shows up, and Strategic Air is the BEST at being professional, correcting when the need exists, and showing that they truly care about the customer. My contact Ryan has said more than once "if you're not 100% satisfied, just call me back and we'll make it right." What more can you ask? Responsiveness, professionalism (from office AND techs), and management that supports their team - just the type of company I'm happy to do business with! I'm pretty tough as a reviewer - so trust me when I say to not bother shopping around and just go with Strategic Air! read more

I finally found the greatest AC company, Strategic Air Services! We have had great experiences with their knowledgeable and friendly technicians, and office staff. Small enough company to feel personal, but well staffed providing rapid response, superb service, and reasonable pricing. I will be sticking with this company. read more

I cannot say enough great things about Strategic Air Services, I will never use another HVAC company in ATX. I needed to replace one of my HVAC units so I shopped for quotes from 12 different companies. I ended up choosing Strategic because they were the most responsive to all of my questions and had a very competitive pricing. The final in-person inspection for the installation quote was very straight forward and Ryan who came out did not try to push any additional sales and even called to see if the team could do it same day since my system was going in and out. Then Ricky showed up a few hours later with 2 young apprentice to replace my heat pump and air handler. The young guys were okay and still learning, but Ricky really stayed on top of them to make sure they were doing the job well. Then during the install, something wonky started happening with my second system that hadn't had any issues before. Most HVAC techs I've called in ATX were too new and had to call their bosses for answers, or even "senior" techs often fumbled. But Ricky really knew his stuff of exactly which wires to check and used process of elimination to get my system back up and running. He didn't even charge me for this extra work and then went back to finishing up the install, as well as checking over all of the work his team did. Strategic also offers a military discount and they're one of the few companies that do not charge a credit card fee. I highly recommend these guys and definitely would request Ricky! read more

When our system failed, it was still 99 outside, we weren't sleeping and therefore we were not thinking straight. We immediately signed a very bad contract with our usual AC guy's company, financed with abysmal rates and just all around--a poor decision. But, our friends lent us a portable AC unit, and I snapped to my senses, cancelled the bad deal and took 5 estimates in one day. Enter Ryan, from Strategic, who came over within 20 minutes of a phone call. No nonsense. And he was the best deal BY FAR. If you call them, and you found them on Yelp, you should mention that because they sometimes have [very] special pricing if you find them through reviews, etc. *You do NOT have to shell out 10K as a certainty in the Austin area! It's not a hard and fast rule. Ryan's quote was so good, it made the other companies suggest that his installers would rush, and create an unsafe environment (they DIDN'T). Ricky and Preston were polite, quiet and got right down to it. They were there within 24 hours to install. My impression is that this is a hardworking company who wants your business now and long term, end of story. I am pleased with how this turned out. read more

Called because my HVAC kept freezing (ice). They said a tech (Jake) would be there within the hour, and he was. He said that any attempt at repair could actually break the system irreparably (it's 30 years old and visibly rickety), so he advised against it. I was actually in the process of installing my own mini splits because my HVAC is on its last legs, and he gave me several helpful tips about the installation. He never tried to upsell me for any services, and the service call and diagnostic was only $75. Can't beat it. read more

I really like these guys. Sales was straightforward and simple. Nothing hidden and no pressure. Just facts. Felt like I could trust them. Response time was amazing basically turn around in about a day. Install team was right on time and very respectful. Timely in the install and seemed incredibly knowledgeable which put me at ease. I work from home and they weren't even that loud! Price was right on par with other quotes I got. The trustworthiness is what did it for me and is really key for me. This team hit all the right buttons for me. Would highly recommend! read more

Professional emergency services were provided for my home. Would highly recommend. A/C went out and was serviced within 4 hours.

Adam and his assistant arrived on time with smiles to perform the spring (nearly summer!) check on our A/C unit. They were friendly and competent. Everything went as expected. This was our 2nd scheduled service with Strategic Air and we give them 5 stars!! read more

Eric came out for an emergency fix after our regular company installed a new AC incorrectly. He was very knowledgeable and thorough! Easy booking and friendly staff my new go to! read more

Process was seamless and transparent. Ryan the project manager was super helpful, showed up on time checked out my current system and gave me a fair price to replace without any bs or sales spiel. Ricky and the team were also great and got everything working properly on my installation. Will be using strategic air for all my maintenance going forward. read more

Eric with Strategic Air Services fixed our A/C issue in a day. Our house was up to 86 degrees in the middle of the summer and us and our two dogs were sweating bullets. He educated me on everything throughout the process too and showed me photos of everything that was wrong and everything he did to fix the issue. He was up in my attic for 4 hours and it was probably 120 degrees up there. He's a saint. He provided excellent customer service and we even chatted and watched some of the Olympics together. I will recommend Eric and his company to anyone. Thanks again!!! read more

Ricky came out and fixed my AC. He was great at explaining what he was doing and what the issue was. Ricky and Strategic Air Services did a terrific job! read more

I submitted a request in April 2024 and did not get a response until Jan 22 2025. If this is their responsiveness to an inquiry, I would never trust them on a job read more

We were desperate, our AC froze and it was extremely Hot. I called for an appointment and we were going to have our unit checked on Saturday, but I changed to Friday. We had the appointment on Friday and set-up to install on Saturday. It turned out perfect. Ricky Gilmaster and his assistant did a fantastic job on installing and removing the old unit. Great Job! We will are enjoying our new unit. Thank you! read more

I hired them to replace my AC. I am very happy with the service. The crew was very professional and knowledgeable. If you want a quick and reliable service, these are the guys. I will hire them again Excellent work. Ahsan read more

this company was great to us they got us scheduled right away and. did a great job .. i felt bad for the boys being in that hot attic all day but they got the job done and did a professional job and answered any questions we had along the way... we had our duct work redone and new insulation blew in....we will continue to use this company...so if u need work give them a call.. K.S. read more

Last year I had an AC installed by this company. Chad and his crew came out and did a fantastic job. Yesterday I was having an issue with the new unit not draining properly. I was able to get a hold of Kevin and he set up an appointment to check it out the same day. Chad came out and solved the problem. I couldn't be happier with the outcome. I highly recommend them for any HVAC service. read more

I've been working out of my garage a lot more lately and decided it was time to get some air conditioning in there. Strategic Air Services found me a cost effective solution that has kept the space comfortable even in this latest heat wave. With this mini split I'm able to work comfortably even in the hottest parts of the day. read more

Strategic Air Services - Interior unit (Garage) - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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Responded to a request (on Sunday night) within 10 minutes, set up a next day appointment. Worked with me and my tenant to fix the A/C. Reasonable prices and great communication. I'll use them again for sure. read more

I can't say enough about Strategic Air! I am so glad I decided to change my HVAC service and maintenance over to them. Reliable, honest, knowledgeable, thorough, and priced fairly! So far I've had Chad and Mondo out to check my system. They have been great!! Very smart guys :) read more

I had them install a new ductless unit (minisplit). The office was fast to respond and took care of scheduling well. Ricky knew his stuff and got the job done pretty fast. p.s. Sorry Mondo, Ricky beat you to this one! read more

Everyone at Strategic Air Services was professional, receptive, and friendly. There was a bit of confusion at first but everyone I spoke worked to clear up the confusion and they went above and beyond to rectify. I will definitely use them again read more

It's been less than 2 hours since I requested a quote from Strategic Air, and my HVAC issues have been diagnosed and repaired already by Adrian, one of their Techs. I can't believe service was so quick, professional and honest! And plus it's a Saturday! These guys give small business a good name and they will be my go to moving forward. I highly recommend using them, especially if HVAC issues are critical. In our case, we operate an Airbnb and would have lost our reservation and $$$ if we didn't fix the issue! read more

My mini split wasn't as cool as it used to be by a longshot. I called Strategic and Adrian came out right away and took care of everything for a fair price. Efficient work and honest pricing. Also just a really nice guy. Highly recommended. read more

Can't say enough good things! Had a bit of an emergency and Strategic was great start to finish! I would recommend them to all family and friends! read more

They came and looked over the job, and gave us a price for American Standard, and they were very courteous and brought Carrier.

I am updating my review because the manager and office staff followed up on my complaint. I try to always recognize a business that takes extra effort to satisfy their customers. There was some confusion around the bill, but they followed back up to make sure it was addressed. The service was quick and professional, plus they were able to get to me the fastest and were on time. While I'd like to think my AC won't need any more work anytime soon, I wouldn't mind working with them again. read more

From the start the company was honest and clear about the process which I appreciated. I like that they put the cost of their assessment towards the cost of a repair if you end up needing one. Adrian was also super patient and accommodating even though I had business meetings at various times. I knew the part they were going to replace was expensive so the final cost wasn't cheap but it made sense and I don't regret paying for good work. read more

Christmas Week our undersized heat pump finally decided to call it quits. Even though we hadn't used them before the team at Strategic came out for a service call Christmas Eve! They helped us remain comfortable until a permanent fix could be implemented, for which we are very grateful. Based on that experience we engaged Strategic to install a new system. Mikey Hanson was very knowledgeable and patiently guided me through the details, answering my numerous questions and scheduling the installation 2 days later. Chad Morris, Director of Operations and his team Mando & Ryan completed the installation with a smile. The team is exceedingly professional, courteous and knowledgeable giving us tremendous confidence in their workmanship. We will be recommending Strategic air to our Friends and Neighbors. read more

Beyond impressed. They were super efficient and extremely reliable. I messaged at 9pm at night and they had a tech out at 10am the next morning. They were able to repair my HVAC immediately and gave me a few options cost wise. I have dealt with many HVAC companies and most try to do the most expensive option. Strategic did the opposite. Their prices were great, tech was great, and overall Strategic is great. read more

I needed my full system replaced. I called 4 companies for a quote. Strategic had the best quote and was able to come out and install the next day. I was impressed. The owner came out to do the install along with the other guys. They were all very respectable and courteous. Chad, the owner actually went above and beyond. He did a lot of upgrades to the closet and system without a extra charge. I highly recommend this company and will use them again. read more

Strategic Air Services - Masterpiece - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Adrian came to our home yesterday to repair our AC unit and was knowledgeable, cordial and very helpful all the way around. I highly recommend Strategic Air Service. JD Steanson read more

Ricky Gillmaster arrived exactly at the scheduled time and was able to identify our problem quickly. He is professional, knowledgeable, and fixed the issue with no problems. He even suggested we change the filter and did it for us. I will definitely use this company again and recommend them to my friends. Thank you Strategic Air Services! read more

I installed 2 air conditioners on Wed, and Ricky and his crews did fantastic job done. They did complete the job for 9 hours starting from 8AM. They were very diligent and hard working almost without break. Thanks all and I strongly recommend this company to my neighbor !! read more

I had a recent occasion to use their services. They quoted me a very reasonable price and suggested various possible times in the day. The tech came at the appointment time and did a superb job! read more

Our upstairs AC stopped working and Strategic Air cam out immediately and got me sorted. A switch went out on our blower and Adrian (super star) found and replaced it. VERY pleased with these guys and would use them again in a heartbeat. read more

Excellent transaction. Their team explained everything. They were prompt and professional and pricing was fair and competitive. The installation of the new hvac system was smooth. read more