No Integrity Much better name for the posturing nature of customer service. Arrogance with no grace or honor is a recipe for failure. covid days are over you should at least attempt to provide quality service. i guess as long as there are customers in need this business model will continue. read more

Another 5-star review for Ian and Integrity - after other quotes recommended either Heat Pump or full system replacement at $3500 to $7K - Ian reviewed the clean service history and recommended replacing the damaged component only - tested the entire system and offered 1 year warranty on the replaced part. "If possible we would rather REPAIR than REPLACE". RESULT - Unit up and running in 1 day - Happy Tenants - at least $2500 saved. INTEGRITY is knowledgeable, fast and fair. read more

Integrity Mechanical has yet again come through for us when our AC unexpectedly stopped cooling early Sunday morning. We called as soon as we realized what was going on and they asked us to text our location so that an appointment could be scheduled for the following day. It's 9am Monday and our AC is once again cooling thanks to Shane and Phoenix. We really do appreciate the response time and the work involved to get us out of the 85+ degree indoor temperatures. Thank you both very much. read more

"Ian", lead technician, is fantastic. Straight shooter. Extremely responsive: "I chose this profession!", were his words when I offered him to delay coming until after big Saturday football games ended, which he had hoped to see. So he came at 7pm Sat, 1.5 hours after I called, with parts in hand. The guy isn't just knowledgeable, he is a problem solver who repairs things first, if they can be, as opposed to trying to upsell system replacements immediately. When he does get around to ever telling me it's time to replace, I know I can trust him to not just be selling. This guy is trustworthy and very skilled. Also a pretty nice guy. I've found my long term AC guy... read more

Shane Cowley and another gentleman came to my home this month and fixed the situation the same day. They were both very pleasant, explained things to me, made sure to clean up, were very polite and most importantly, very efficient in fixing the problem. If I could give them more stars, I would! read more

Wow! Not happy with this recommendation at all. I'm representing a buyer that needs an AC inspection done before they purchase the home. Them being much older (late 70's - early 80's), I was trying to help them by reaching out to AC companies on their behalf. When I suggested this company to my client, they said, yes to them. I called the company back and I explained to the guy on the phone I kind of needed a tight window of time because I would have to meet them there to let them in AND that my client would be driving in from their home which is about 45 minutes away. All I was told was they would be there before noon. When I told the guy that didn't really work, he told me I could go somewhere else and hung up. So yeah, we will. Glad to know they are like this BEFORE they come out. read more

Our A/C started blowing hot air this morning. Integrity Mechanical had installed our new unit 5 years ago. We called Integrity and they were at our house in 20 minutes! We were worried about the cost of this A/C repair; however, after checking the unit, it only needed a new capacitor. Due to it still being under warranty, the cost was $165, which was great! We had our A/C up and running within an hour and a half of calling them. This company is very friendly and top notch service!!! read more

Thank you Ian for saving our day today! Called him Saturday evening and was here on Sunday to save us from the 100 degree heat. read more

I had a service visit a few days ago. My outside unit would not turn on. Previously the capacitor gone out. I called "Integrity" and Ian responded. He was polite and responded quickly. After taking a look he replaced the capacitor. However when he went to flip the breaker there was a loud pop. He then proceeded to tell me that had shorted it out my system and blew the freon charge and that I would now have to replace the compressor and the freon. I sent several emails with no response. Finally I called today to speak with the owner Jason. I was about to leave a voicemail I received a return call and it was Ian telling me that the Jason was not around and he was the new owner. I prefer not to air things out on the internet but I am posting this in hopes of reaching the actual owner. Accidents happen but i have been left with the fallout and a busted AC unit... Jason if you get this my service visit was on Sunday you should have my contact information. read more

Ian & team are the best. Very quick, excellent HVAC service & good price. Very knowledgeable: they know the newest systems (such as the Google thermostat) as well as the 20 year old systems. Also, very good people of high integrity as their name suggests; a pleasure to work with. read more

We've been customers of Integrity Mechanical since moving to the area 18 years ago and they've always been first class. Our AC went out last night. Called them this morning at 9:15am, they had us up and running by 12:30pm. Straight shooters, no nonsense, fast response, and great prices. We're very happy customers! Edit: Lol I just saw an older bad review about Ian. He was our guy today and couldn't have been more pleasant to us. Friendly, funny, polite, fast, knowledgeable, and effective- exactly the opposite of what the review said (smh). read more

Super excited we found these guys. After a weekend of no air conditioner and trying to find the parts ourselves, we had to have a licensed contractor purchase it for us. We called A-1 and the service was prompt, super quick and less money than we could have done it ourselves! Love the professionalism and honesty from the team. Great customer service! Well be customers for life!! read more

The AC died in the middle of the summer with a newborn in the house. I called Ian at 2PM and the AC was fixed at 3PM. He was quick, polite, professional and efficient. I would not hesitate to reach out again for any A/C & Heating issues! read more

My A/C died on a Saturday morning. I called Ian at Integrity Mechanical. I was able to get an appointment within the hour. Working with him was great - he was thorough, helped me to understand what the problem was, how to handle the situation if it occurs in the future, and how to prepare for future issues given the location of my HVAC unit. At the beginning of our call, I was appreciative of how transparent he was with pricing. I also loved how honest he was in answering my questions around preventative maintenance. I will be recommending them to everyone. They saved my day. read more

I moved into a new home a few months ago and saw a "Service Needed" reminder on my system. I had a quote from another company and it had some items I wasn't sure about... I did a little research and had some more questions - the answers from them made me start to think they were trying to overcharge me. So, I reached and talked to Jason.... he laid out a free quote showing prices MUCH more reasonable than my other quote, and when he came out to the house - told us what we DIDN'T need, and what can safely be deferred till next service. He could have ran up the price on me, but instead, he built a loyal customer. Integrity - more than a buzz word or marketing gimmick read more

We highly recommend Integrity, their business name very accurately describes their work. Jason went above and beyond to accommodate us during the midst of a nasty situation. They picked up where another local company left us completely abandoned with no solution to our dilemma. Our Goodman Coil (only 4 years old) went out during the 27 day run of temps 100+ this summer. Goodman had major supply issues for coils due to shutting their factory down at the start of the pandemic thus no coil avail to replace. We had myself and wife working full time from home and my daughter doing remote learning and this was our main house unit. Jason was able to procure a suitable replacement coil and he and Ian were able to retro fit the coil into a very tight spot in our attic space. They were also able to get a portion of the labor and the coil honored as warranty work from the manufacture. This was not an easy job to say the least and they were both highly professional. there were a few things that needed touching up after the install and they both came back promptly to ensure they were wrapped up. Thank you Integrity for restoring our faith, our only regret was not being introduced to them when we originally replaced all 3 of our HVAC systems so that we could have had everything designed correctly from the very beginning. Highly recommend! read more

Ian and his crew are outstanding in every aspect. We manage numerous properties with diverse needs and Integrity lives up to their name all day every day. You will not find a better company to work with. read more

A/C quit working on a 100 degree day in July...not cool (no pun intended). The technician was at our home less than 2 hours after my call. It was a quick fix and our home was cool in no time. Thanks so much for your quick response and fix! read more

I had another HVAC company out about 3 weeks ago to do some maintenance on my outdoor unit only to have it go out tonight. I called Integrity and they were at my house within the hour and diagnosed the problem quickly. Not only that, they also did what the other company said they did but didn't do. My condenser coil was filthy, so they cleaned that right up. I'm so grateful to have found them. My old HVAC company is no more, and these guys will definitely be getting a call from me this winter for a proper tune up. The after hours fee was completely reasonable and they didn't waste any time. Please hire them and then come back and rave about how amazing they are. Thanks again for your help. read more

I manage Salon Republic here in Austin. I was referred to this company from someone else and Integrity was a life savor for us!! Ian was prompt , gave me bottom line, and most of all he was SUPER nice, professional and really seemed to know what he was doing!!! He had one of our commercial A/c units fixed and running in the same day!!' I didn't feel overcharged and our issue was resolved. The company we had previously, I felt was charging us for work they were not doing and no one really seemed to know what was going on.... I am Looking forward to having integrity mechanical do all of our preventative maintenance , and any Future a/c calls in all of our Austin locations in the future. Keep up the great work!!' read more

AC went out. It's 96 degrees. We're dying. After searching through Yelp, we decided to go with Integrity. Edgar came out and debriefed us with what was going on. Our defrost board has bitten the dust. We weren't ready to throw down big bucks on a complete fix. So he hooked us up with a temporary bypass to keep us cool for a good chunk of summer. His knowledge and level of professionalism was a breath of fresh air. I would definitely recommend giving this company a try if you end up with a sauna house like us. Stay cool, fellow Texans. read more

Ian has worked on the HVAC unit in my business and home. He came exactly when scheduled. I am a tough person to please and these guys at Integrity Mechanical have been the best. Their rates are reasonable and honest in their work- hence the name Integrity. Highly Recommended. read more

Ian just came out and fixed a problem that our former HVAC company could not. Ever since our former company came out to install a new coil on the upstairs unit in April, there was a thumping sound every time the AC turned on. We asked them to investigate, but they couldn't find the problem. For the past two days the unit kept cycling on and off. It seemed to be breaking. I called the other company to describe what was happening and they blew me off. And then the downstairs unit stopped working last night. This morning I called Integrity Mechanical and they were able to come out at 1 pm. (They were recommended by another highly rated company so I read all their reviews and decided to call.) Ian arrived at exactly 1 pm, the exact time Jason told me to expect him! He went into the attic and immediately discovered the drain was extremely clogged and gross. He said that it should have been cleaned when the coil was replaced. The other company replaced two coils, so apparently they forgot. Ian cleaned it thoroughly and then checked the downstairs unit. We had turned it off when it stopped cooling last night (which he recommended we not do in the future), but he thought it was just having trouble since it was trying to cool the entire house. Everything else about the Trane unit looked good. He also recommended we not pay a company to clean our air ducts since brushes and vacuums would tear the material (our ducts aren't stainless steel). So, Integrity Mechanical saved the day and got our AC back to normal again -- all for just over $100 (about an hours work). Needless to say, we will be using them instead of our former company. 5 stars for Integrity! read more

Fast, responsive service when my central air conditioner stopped cooling. I felt their rates were very reasonable, compared to other local AC repair companies I have used. read more

Do yourself a favor and contact INTEGRITY MECHANICAL for all your AC & HVAC needs! Always exceed expectations for fair prices, honesty and quick reliable service. I had an AC fan motor quit on a hot day. Ian came out in a jiffy. I was ready to pay for the new part -- BUT Ian made a call and the part was under warranty! Thank you Ian! That was pleasant news. Above & beyond. A+ read more

We called Ian after our unit was starting to freeze up. One Texas summer night without AC was all we could handle! Ian made time in his schedule to make it to our house by lunchtime! Once he arrived he quickly identified the issue and was hard at work on the repair. He even took the time to show us how to properly clean the unit outside to ensure smooth functioning from here on out! We are sooo grateful to be sitting in a cool 72° house again! He gets more than 5 stars from us! read more

Integrity Mechanical delivers on their name. On a referral from another local company I called Ian from Integrity on a Saturday afternoon with an out-of-order home A/C unit (on a lovely triple-digit summer day in central Texas). Ian was professional on the phone and said he would head right over...and he wasn't lying. Within 15 minutes Ian arrived, politely introduced himself, and set to work to identify the problem. He quickly diagnosed the issue and replaced the part causing the problem within 10 minutes. Losing your A/C with a family of 4 on a Saturday is not something anyone wants to deal with but having reliable guys like Ian at Integrity Mechanical makes it far more bareable. I was afraid we'd be without A/C for more than a day or have to pay an arm, a leg, and sacrifice our first born for a same-day repair on a Saturday. Fortunately, neither were true and we were back in business within 30 minutes at a reasonable price. I hope I don't need emergency A/C maintenance again but if I do at least I know who to call. read more

The crew (Jason, Ian and Alan) at Integrity Mechanical have been our first choice for all property management and personal HVAC needs for several years now. The pricing is fair (with HVACs, best to avoid "cheap"!), their response time good (which tenants appreciate), and they diagnose issues quickly without fuss. As an engineer myself, I like that they never attempt to "upsell" and just do what's necessary. And if an unexpected problem does arise (like when Ian encountered an old, never welded PVC drain joint in a ceiling cavity which blew apart when cleaning it out!), they just handle it. Very professional, would highly recommend. read more

Called them for a second opinion for the AC unit on a Saturday. Arrived on time, professional, expert,knowledgeable, and above all honest. Took the time to explain everything and saved me thousands of dollars. Best in town. Hard to find honest opinion in this business and they truly offer amazing service with integrity. Highly recommend them. Thank you. read more

My air condition broke today (July 19th) as my dad and sister was arriving from the east coast. I called Integrity Mechanical and quickly they arrived and fixed my AC unit.. Bad Capacitor and fan motor .. All is much better in HOT Texas and I'm ready for the weekend .. Very happy with the service and cannot recommend them high enough ... read more

Went to change our filter and found it to be wet with water leaking in our indoor unit. I originally called another highly reviewed A/C technician, but he was slammed. He highly recommended Jason and Integrity Mechanical and said that he always asks people he refers to Jason to call him back if they experience poor service. The technician said he's had zero calls about poor service to this day. Within a few hours Ian from Integrity Mechanical was at our door. I appreciated Jason's follow up call to let me know when he would be arriving. Ian was quick and got to work (as I'm sure I was in a line of many needing repairs that day). Everything was fixed within 25 minutes. Thankful for them and would call them again! read more

I had some leaking coming from my upstairs AC unit that was causing some discoloration on the downstairs ceiling. I called on a Friday and Ian was able to come out the next Monday. He was really efficient in diagnosing the cause of the leak and also making sure that the installers had wired everything correctly (a worry since they have gone out of business in the last year). He walked me through the drainage (not intuitive) and how to prevent buildup going forward. The price was very reasonable and he was out in less than an hour. I'd highly recommend Integrity. read more

I highly recommend you get a second opinion or use someone else before you use Integrity Mechanical. They came out and told me I needed a new system. I decided to get a second opinion and I am thankful I did! Not only did I not need a new system, but I discovered how much Integrity Mechanical was overcharging me for previous service calls. My property manager made the mistake of using them again! Integrity Mechanical came out and told me I needed to replace an evaporator coil for a nice chunk of change. I am thankful they were too high for the property manger to OK without my permission. Once again I had another vendor go out and sure enough it does not appear I need a new coil! I was so angry I had to post this so others would not be screwed over by Integrity Mechanical. My only intent was to respond to the owners comment on why I went to another HVAC company. He was trying to discredit my review with false statements and hersay. He really did cost more and recommended things I did not necessarily need. I received much better service from another HVAC company in Round Rock. read more

Ian came out to work on my AC over the weekend as our Nest thermostats reported no power. Before calling, I checked many of the usual troubleshooting (breakers, water level shutoff, etc.) and had diagnosed the problem. I called them because I didn't quite feel comfortable changing out transformers with the AC unit. He was prompt and did a thorough job diagnosing the problem. He came to the same conclusion as I but noticed a design problem with the way it was first installed. He gave me honest answers about how to maintain the AC and when you actually need to have your unit serviced. Being a professional, he also check the whole system to make sure there were no additional looming problems. If it wasn't for parts unavailability on weekends, we would have had the AC up and running with in three hours of me placing my initial call. I will call them again the next time I have a problem. read more

As a Realtor, I am also looking for reliable contractors to share with my clients. Ian at Integrity Mechanical is my new go-to HVAC tech in the North Austin area. He is quick to respond, professional yet personable, and honest. It's apparent that he isn't trying to "sell" you unnecessary services - he gives you options and suggests trying the least expensive first. Looking forward to working with him more in the future! read more

Was referred here by my primary AC guy. My tenant's AC went out on a weekend. Ian was upfront about his "off-peak" surcharge which was acceptable. He fixed the issue promptly. The tenants noticed that is was making a noise afterwards and Ian went out to take care of that promptly. Will use again when my primary AC guy is unavailable. read more

I called Jason because my boyfriend had sure a great experience with Integrity Mechanical last year. He had to check if he had technicians in my area (downtown). He called right back and said that Allan could be at the house within the hour! Allan called within the hour and was 5 minutes away. He showed up and was so nice! He identified and fixed the problem quickly. Cleaned the dirty coils and even replaced the dirty filters! I have their number on file now and will recommend them to all my friends! read more

After four days of unfortunately going through two other service companies to repair my AC, Ian at Integrity fixed it in under an hour at a very reasonable price and offered advice for keeping it working well myself. He could have probably fixed it faster if he hadn't had to clean up after the first guy. I just wish I'd known enough to call Integrity in the first place. read more

These guys came as a referral from Fontaine Air, who I usually use. My experience: great customer service and excellent repair service. Ian answered right away and was able to schedule Alan (sorry! accidently listed Jason last time) to come out just a few hours later. He provided a clear up front explanation of his charges as well as the cost of parts that were most likely to blame, and came in well under the amount quoted. Total repair took less than 45 minutes and we now have cold air again. Will be calling these guys in the future if I need support. read more

Integrity was a referral from another AC repair vendor, who was not able to come out for four days (not ideal in this Texas heat!). Ian from Integrity arrived within a few hours after I called. He explained to me the details of the issue and the problem was quickly resolved and without having to replace the unit (just yet). When the time comes of when we will need to replace it, I will definitely call Integrity again as they are quick to respond, provide excellent customer service, and will not try to upsell you.I read more